重庆电信VC综合充值系统改造方案研究
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摘要
重庆电信充值中心(Voucher Center,简称VC),可以利用统一的接入码实现对各种预付费帐号/卡号的充值、查询被充值帐号/卡号余额和修改被充值帐号密码等功能。用户通过拨打统一充值业务的接入码,使用统一充值平台发行的充值卡,对被充值帐号进行充值。被充值帐号可以是电话卡号、固定电话号码和小灵通号码等。
目前VC平台不支持跨本地网充值业务。在充值方面,目前也只支持固话、小灵通用户的预付费和后付费用户的充值,对数据用户以及互联星空等业务都不支持。
由于中国电信业务主要以本地业务为主,全网业务和移动业务驱动力和需求不强,因此重庆现有的VC充值系统还不具备全网和全业务充值的能力。为满足集团公司下一步的重庆电信统一充值平台的要求,需要对本地充值平台进行改造和升级。
本文拟从四个方面探讨重庆电信的VC统一充值改造方案:
①学习VC统一充值相关协议
Diameter CC:基于Diameter Based扩展的信用度控制协议。
DCC Proxy:Diameter Credit Control Proxy。DCC协议路由Proxy,负责Diameter协议的转发。
省内的VC充值系统和各系统间的内部接口协议
②重点分析VC统一充值改造的三种组网方案(全智能网方案、半智能网方案、非智能网方案),比较其优劣点,并结合重庆电信实际情况选择实现本地VC统一充值合适的网络架构。
③通过重庆电信VC充值网络的现状,并结合集团公司电信网络和3G网络的发展方向,分析重庆电信VC改造过程中面临的两个关键问题:VC的省间通信协议,选择DCC协议和VC的流程确定,并在此研究基础上提出合理的重庆电信的VC充值网络化改造实施方案。结合全智能网方案、半智能网方案、非智能网方案重庆电信的现状,选择一套合理的方案,重庆电信可能选择的合理的方案应为半智能网方式。
④参照以往工程割接的经验,对重庆电信VC统一充值改造割接方案研究
为保证VC统一充值割接过程中不影响现网运行的业务,实现向全网的VC统一充值平稳过渡,VC统一充值改造采用以下的割接步骤:1)割接准备;2)话务割接;3)业务割接。
通过本文的研究,设计合理的重庆电信VC改造方案。该方案可作为重庆电信VC统一充值平台的规划和建设改造的参照指导。满足中国电信公司业务长期发展的要求。满足中国电信充值付费卡发展的最终目标:以客户为中心,向客户提供统一产品名称,统一接入码,全业务充值付费的充值付费卡产品。给用户提供了良好的客户体验和方便的充值服务。
Chongqing telecom charge cost center (Voucher Center, which is called VC), may use the unitive connection code to realize to each kind of pre-payment account number/card number charge cost, the inquiry is charged by the cost account number/card number and charge cost account number cryptogram is revised.The users unifies the charge cost service through the dial the connection code, the rechargeable card is released by the use of the charge cost platform. The rechargeable accountant may be the calling card number, the fixed telephone and Personal Phone System and so on.
At present the VC platform does not support the cross local network charge cost service. In the charge cost aspect; it only supports the solid speech, the young quick user's pre-payment and latter-payment user's charge cost; for data user as well as interconnection starry sky services it also does not support.
Because the China telecom service give priority to the local service primarily, the entire net service and the mobile service by driving influence and the demand are not strong, therefore Chongqing existing VC charge cost system does not have the entire net and the entire service charge cost ability. Next step, in order to satisfy the China telecom group company request, Chongqing telecom has developed the charge cost platform, needs to carry on the transformation and the promotion of the local charge cost platform.
This dissertation draws up from four aspects and discusses the Chongqing telecom VC charge platform to unify the charge transformation research:
①VC charge correlation protocol is introduced:
Diameter CC: Credit controlling agreement is expanded, which based on Diameter Based.
DCC Proxy: Diameter Credit Control Proxy. DCC protocol route Proxy, which is responsible for the Diameter protocol’s transition.
Between internal VC connection protocol charge system and various systems’internal access protocol.
②In the second part, several kind of network schemes are introduced about VC unitive charge transformation (the entire intelligent network plan, half intelligent network plan, non-intelligent network plan), compared with its advantages and disadvantages, and unifies the Chongqing telecom actual situation choice realization book to save VC to unify the charge cost appropriate network construction.
③In view of the Chongqing telecom VC charge cost network present situation, and unitive group company telecom network and the 3G network development direction, two key questions about research solution transformation process are discussed: VC province the communication protocol, the DCC agreement and the VC determined flow, we propose the Chongqing telecom VC charge cost network transformation implementation suggestion scheme in this research foundation.Integrated the entire intelligent network plan, half intelligent network plan, the non-intelligent network plan, based on present situation, Chongqing telecom chooses a set of reasonable scheme, which Chongqing telecom possibly choosed should be half intelligent network way.
④Chongqing telecom VC unitive charge transformation scheme is researched: In order to guarantee VC unitive charge cleft grafting process not to affect the present net service running, we should realize unitive charge stable transition to entire net VC, VC unit charge transformation scheme is adopted in the following cleft grafting step: 1)Cleft grafting preparation; 2)Telephone service cleft grafting, 3)Service cleft grafting.
Through this article research, we have designed the reasonable Chongqing telecom VC transformation plan.This scheme may instruct the charge cost platform as Chongqing telecom VC scheme and construction transformation reference instruction, which satisfies China Telecom corporate business and long-term development, China telecom development. Therefore ultimate objective of charge cost payment card: take the customer as the center, provide the unitive product range, the unitive connection code, entire service charge cost payment charge cost payment card product to the customer. Finally we provided the good customer experience and the convenience charge cost service to the clients.
目前VC平台不支持跨本地网充值业务。在充值方面,目前也只支持固话、小灵通用户的预付费和后付费用户的充值,对数据用户以及互联星空等业务都不支持。
由于中国电信业务主要以本地业务为主,全网业务和移动业务驱动力和需求不强,因此重庆现有的VC充值系统还不具备全网和全业务充值的能力。为满足集团公司下一步的重庆电信统一充值平台的要求,需要对本地充值平台进行改造和升级。
本文拟从四个方面探讨重庆电信的VC统一充值改造方案:
①学习VC统一充值相关协议
Diameter CC:基于Diameter Based扩展的信用度控制协议。
DCC Proxy:Diameter Credit Control Proxy。DCC协议路由Proxy,负责Diameter协议的转发。
省内的VC充值系统和各系统间的内部接口协议
②重点分析VC统一充值改造的三种组网方案(全智能网方案、半智能网方案、非智能网方案),比较其优劣点,并结合重庆电信实际情况选择实现本地VC统一充值合适的网络架构。
③通过重庆电信VC充值网络的现状,并结合集团公司电信网络和3G网络的发展方向,分析重庆电信VC改造过程中面临的两个关键问题:VC的省间通信协议,选择DCC协议和VC的流程确定,并在此研究基础上提出合理的重庆电信的VC充值网络化改造实施方案。结合全智能网方案、半智能网方案、非智能网方案重庆电信的现状,选择一套合理的方案,重庆电信可能选择的合理的方案应为半智能网方式。
④参照以往工程割接的经验,对重庆电信VC统一充值改造割接方案研究
为保证VC统一充值割接过程中不影响现网运行的业务,实现向全网的VC统一充值平稳过渡,VC统一充值改造采用以下的割接步骤:1)割接准备;2)话务割接;3)业务割接。
通过本文的研究,设计合理的重庆电信VC改造方案。该方案可作为重庆电信VC统一充值平台的规划和建设改造的参照指导。满足中国电信公司业务长期发展的要求。满足中国电信充值付费卡发展的最终目标:以客户为中心,向客户提供统一产品名称,统一接入码,全业务充值付费的充值付费卡产品。给用户提供了良好的客户体验和方便的充值服务。
Chongqing telecom charge cost center (Voucher Center, which is called VC), may use the unitive connection code to realize to each kind of pre-payment account number/card number charge cost, the inquiry is charged by the cost account number/card number and charge cost account number cryptogram is revised.The users unifies the charge cost service through the dial the connection code, the rechargeable card is released by the use of the charge cost platform. The rechargeable accountant may be the calling card number, the fixed telephone and Personal Phone System and so on.
At present the VC platform does not support the cross local network charge cost service. In the charge cost aspect; it only supports the solid speech, the young quick user's pre-payment and latter-payment user's charge cost; for data user as well as interconnection starry sky services it also does not support.
Because the China telecom service give priority to the local service primarily, the entire net service and the mobile service by driving influence and the demand are not strong, therefore Chongqing existing VC charge cost system does not have the entire net and the entire service charge cost ability. Next step, in order to satisfy the China telecom group company request, Chongqing telecom has developed the charge cost platform, needs to carry on the transformation and the promotion of the local charge cost platform.
This dissertation draws up from four aspects and discusses the Chongqing telecom VC charge platform to unify the charge transformation research:
①VC charge correlation protocol is introduced:
Diameter CC: Credit controlling agreement is expanded, which based on Diameter Based.
DCC Proxy: Diameter Credit Control Proxy. DCC protocol route Proxy, which is responsible for the Diameter protocol’s transition.
Between internal VC connection protocol charge system and various systems’internal access protocol.
②In the second part, several kind of network schemes are introduced about VC unitive charge transformation (the entire intelligent network plan, half intelligent network plan, non-intelligent network plan), compared with its advantages and disadvantages, and unifies the Chongqing telecom actual situation choice realization book to save VC to unify the charge cost appropriate network construction.
③In view of the Chongqing telecom VC charge cost network present situation, and unitive group company telecom network and the 3G network development direction, two key questions about research solution transformation process are discussed: VC province the communication protocol, the DCC agreement and the VC determined flow, we propose the Chongqing telecom VC charge cost network transformation implementation suggestion scheme in this research foundation.Integrated the entire intelligent network plan, half intelligent network plan, the non-intelligent network plan, based on present situation, Chongqing telecom chooses a set of reasonable scheme, which Chongqing telecom possibly choosed should be half intelligent network way.
④Chongqing telecom VC unitive charge transformation scheme is researched: In order to guarantee VC unitive charge cleft grafting process not to affect the present net service running, we should realize unitive charge stable transition to entire net VC, VC unit charge transformation scheme is adopted in the following cleft grafting step: 1)Cleft grafting preparation; 2)Telephone service cleft grafting, 3)Service cleft grafting.
Through this article research, we have designed the reasonable Chongqing telecom VC transformation plan.This scheme may instruct the charge cost platform as Chongqing telecom VC scheme and construction transformation reference instruction, which satisfies China Telecom corporate business and long-term development, China telecom development. Therefore ultimate objective of charge cost payment card: take the customer as the center, provide the unitive product range, the unitive connection code, entire service charge cost payment charge cost payment card product to the customer. Finally we provided the good customer experience and the convenience charge cost service to the clients.
引文
[1] IETF Internet-Draft "Diameter Credit Control Application"
[2] IETF RFC 3588: "Diameter Base Protocol".
[3] 韦乐平. 光同步数字传送网.人民邮电出版社,1990
[4] (美)亨特著.TCP/IP 网络管理(第三版).电子工业出版社,2006.3
[5] (美)Jan Axelson 著. 骆丽 张.嵌入式 Ethernet 和 Internet 通信设计技术.北京航空航天大学出版社,2006.1
[6] Eriksson,Kent. Customer Relationship Industrial Marketing Management, 2000.6
[7] Philip Kotler. Marketing Management : Analysis , Planning ,Implementation, and Control (Ninth Edition). Prentice Hall , Inc. , 1997.1
[8] Database Systems Corp.White Paper,http://www.databasesystemscorp.coml
[9] 糜正琨.IP 网络电话技术[M].北京:人民邮电出版社,2000
[10] Wang Tao ,Wang Yong ,et al. The Design of a Specific Protocol for Embedded System’s Access into Internet.International Conference for Embeded Systems.2001 .11
[11] Ken Urguhart.Java’s Open Future.IEEE Micro.1997,17(13)
[12] G. Held,Voice Over Data Networks, McGraw-Hill,1998.
[13] Pat R.Calhoun,John Loughney,Erik Guttman,Glen Zorn,Jari Arkko,"Diameter Base Protocol",draft-ietf-aaa-diameter-12.txt,IETF AAA Working Group,July 2002.
[14] Ashton Hobbs.Database Programming With JDBC,Sams,net Pvbl:tion,1997
[15] Luo Jian,Fu Rong . A Kind of Object-oriented Model Representation and the MBMS. Journal of System Science and System Engineering,1999 (8)
[16] Pat R.Calhoun,John Glen Zorn,David Spence,David Mitton,"Diameter NASREQ Application",draft-ietf-aaa-diameter-nasreq-8.txt,IETF AAA Working Group,July 2002.
[17] (美)Craig A Berry 著.J2EE Design Patterns Application.电子工业学版社,2003
[18] Srivastava J . Web Usage mining : Discovery and application of uasage patterns from Web data. SIGKDD Explorations ,2002 ,1(2) :12 – 231
[19] Han Jiawei, Kamber M. Data Mining Concepts and Techniques.Mechanic industry publishment ,2001. 435 - 442.
[20] Laura A·Chappell,Ed Tittel 著. 马海军,吴华等译.TCP/IP 协议原理与应用.清华大学出版 社,2005.3
[21] (美)Kevin Burns 著. 战晓苏,张敏译. TCP/IP 分析与故障诊断. 清华大学出版社, 2005
[22] (美)Craig A Berry 著.J2EE Design Patterns Application.电子工业学版社,2003
[23] 中国电信股份有限公司. 中国电信统一充值平台技术方案-中心节点分册 V0.9. 2006.4
[24] 中国电信股份有限公司. 中国电信统一充值平台与支撑系统接口分册 V0.9. 2006.4
[25] 中国电信股份有限公司. 中国电信统一充值平台省间互联接口分册 V0.9. 2006.4
[26] Jim Hamil,internet. Supported Customer Relationship Management.CRM-Forum,2000.5
[27] Buttle.The CRM Value Chain.Business Marketing,1999.1
[28] 商玮,章剑林.客户关系管理系统的设计及关键技术探讨.计算机应用研究,2003 年10 期
[29] 孟凡强.CRM 为企业带来什么.计算机世界,2000 年 11 月 27 日
[30] 李宝东.宋瀚涛.数据挖掘在客户关系管理(CRM)中的应用.计算机应用研究,2002 年10 期
[31] 王仁武.陈家训.一种基于 Web 数据挖掘的 ICRM 系统设计与实现.计算机应用与软件,2004 年 8 期
[2] IETF RFC 3588: "Diameter Base Protocol".
[3] 韦乐平. 光同步数字传送网.人民邮电出版社,1990
[4] (美)亨特著.TCP/IP 网络管理(第三版).电子工业出版社,2006.3
[5] (美)Jan Axelson 著. 骆丽 张.嵌入式 Ethernet 和 Internet 通信设计技术.北京航空航天大学出版社,2006.1
[6] Eriksson,Kent. Customer Relationship Industrial Marketing Management, 2000.6
[7] Philip Kotler. Marketing Management : Analysis , Planning ,Implementation, and Control (Ninth Edition). Prentice Hall , Inc. , 1997.1
[8] Database Systems Corp.White Paper,http://www.databasesystemscorp.coml
[9] 糜正琨.IP 网络电话技术[M].北京:人民邮电出版社,2000
[10] Wang Tao ,Wang Yong ,et al. The Design of a Specific Protocol for Embedded System’s Access into Internet.International Conference for Embeded Systems.2001 .11
[11] Ken Urguhart.Java’s Open Future.IEEE Micro.1997,17(13)
[12] G. Held,Voice Over Data Networks, McGraw-Hill,1998.
[13] Pat R.Calhoun,John Loughney,Erik Guttman,Glen Zorn,Jari Arkko,"Diameter Base Protocol",draft-ietf-aaa-diameter-12.txt,IETF AAA Working Group,July 2002.
[14] Ashton Hobbs.Database Programming With JDBC,Sams,net Pvbl:tion,1997
[15] Luo Jian,Fu Rong . A Kind of Object-oriented Model Representation and the MBMS. Journal of System Science and System Engineering,1999 (8)
[16] Pat R.Calhoun,John Glen Zorn,David Spence,David Mitton,"Diameter NASREQ Application",draft-ietf-aaa-diameter-nasreq-8.txt,IETF AAA Working Group,July 2002.
[17] (美)Craig A Berry 著.J2EE Design Patterns Application.电子工业学版社,2003
[18] Srivastava J . Web Usage mining : Discovery and application of uasage patterns from Web data. SIGKDD Explorations ,2002 ,1(2) :12 – 231
[19] Han Jiawei, Kamber M. Data Mining Concepts and Techniques.Mechanic industry publishment ,2001. 435 - 442.
[20] Laura A·Chappell,Ed Tittel 著. 马海军,吴华等译.TCP/IP 协议原理与应用.清华大学出版 社,2005.3
[21] (美)Kevin Burns 著. 战晓苏,张敏译. TCP/IP 分析与故障诊断. 清华大学出版社, 2005
[22] (美)Craig A Berry 著.J2EE Design Patterns Application.电子工业学版社,2003
[23] 中国电信股份有限公司. 中国电信统一充值平台技术方案-中心节点分册 V0.9. 2006.4
[24] 中国电信股份有限公司. 中国电信统一充值平台与支撑系统接口分册 V0.9. 2006.4
[25] 中国电信股份有限公司. 中国电信统一充值平台省间互联接口分册 V0.9. 2006.4
[26] Jim Hamil,internet. Supported Customer Relationship Management.CRM-Forum,2000.5
[27] Buttle.The CRM Value Chain.Business Marketing,1999.1
[28] 商玮,章剑林.客户关系管理系统的设计及关键技术探讨.计算机应用研究,2003 年10 期
[29] 孟凡强.CRM 为企业带来什么.计算机世界,2000 年 11 月 27 日
[30] 李宝东.宋瀚涛.数据挖掘在客户关系管理(CRM)中的应用.计算机应用研究,2002 年10 期
[31] 王仁武.陈家训.一种基于 Web 数据挖掘的 ICRM 系统设计与实现.计算机应用与软件,2004 年 8 期