基于卓越绩效模式的系统评价
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摘要
卓越绩效模式源自美国波多里奇奖评审标准,以顾客为导向,追求卓越绩效管理理念。它不仅仅是一种管理模式,而是提供一种评价方法。目前,国内外理论界对卓越绩效评价的研究多侧重于单一的评价指标或某一具体评价模式的研究没有形成一个系统,很难从理论高度上指导绩效评价。
本文首先对卓越绩效模式的概念、核心价值观以及卓越绩效模式评价标准主要内容进行了介绍,其次依据系统理论的观点和卓越绩效模式的理论框架,结合系统评价的方法,如层次分析法,模糊综合评价法,二元语义,以及结构方程模型等,对绩效评价进行了更为深入的研究,并结合实例应用,把卓越绩效模式和系统评价做了有机的结合。采用了定性与定量相结合的系统集成方法对卓越绩效评价作了系统的分析。在此基础上提出了卓越绩效评价具体的系统模式。
Excellent performance originated from the standards of Malcolm Baldrige National Quality Award(MBNQA).It is customer-oriented and is to strive for excellent management.Moreover,it is not only a management model,but also a method to provide an evaluation.At present,the research on outstanding performance evaluation from home and abroad mostly focused on a single evaluation index or a specific evaluation model. There is no model in view of a system.Thus it is very difficult to theoretically guide performance evaluation.
In this paper,the concept of excellent performance model,the core values and evaluation standards for outstanding performance model are introduced firstly.Then in the view of system theory and the frame of excellent performance model,a deep study on performance evaluation is carried out,in which the methods of systematic evaluation are combined,such as Analytic Hierarchy Process(AHP),fuzzy comprehensive evaluation, 2-tuple linguistic and structural equation modeling,etc.At the same time,the application examples are used to illustrate the organic combination of excellent performance model and system evaluation.Based on the systematic analysis on excellent performance evaluation through the combination of qualitative and quantitative methods, a specific system model for outstanding performance evaluation is presented.
本文首先对卓越绩效模式的概念、核心价值观以及卓越绩效模式评价标准主要内容进行了介绍,其次依据系统理论的观点和卓越绩效模式的理论框架,结合系统评价的方法,如层次分析法,模糊综合评价法,二元语义,以及结构方程模型等,对绩效评价进行了更为深入的研究,并结合实例应用,把卓越绩效模式和系统评价做了有机的结合。采用了定性与定量相结合的系统集成方法对卓越绩效评价作了系统的分析。在此基础上提出了卓越绩效评价具体的系统模式。
Excellent performance originated from the standards of Malcolm Baldrige National Quality Award(MBNQA).It is customer-oriented and is to strive for excellent management.Moreover,it is not only a management model,but also a method to provide an evaluation.At present,the research on outstanding performance evaluation from home and abroad mostly focused on a single evaluation index or a specific evaluation model. There is no model in view of a system.Thus it is very difficult to theoretically guide performance evaluation.
In this paper,the concept of excellent performance model,the core values and evaluation standards for outstanding performance model are introduced firstly.Then in the view of system theory and the frame of excellent performance model,a deep study on performance evaluation is carried out,in which the methods of systematic evaluation are combined,such as Analytic Hierarchy Process(AHP),fuzzy comprehensive evaluation, 2-tuple linguistic and structural equation modeling,etc.At the same time,the application examples are used to illustrate the organic combination of excellent performance model and system evaluation.Based on the systematic analysis on excellent performance evaluation through the combination of qualitative and quantitative methods, a specific system model for outstanding performance evaluation is presented.
引文
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2.吕青.2008版波多里奇卓越绩效准则的变化.中国质量,2008,02
3.焦叔斌译,美国鲍德里奇国家质量计划—卓越绩效准则,中国人民大学出版社,2005
4.中国国家标准化管理委员会.卓越绩效评价准则(GB/T 19580-2004)北京:中国标标准出版社,2004
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6.方振邦:《绩效管理》,中国人民大学出版社2003年9月第2版
7.李达辉,初论绩效管理的理论基础——兼论系统理论在绩效管理中的应用,成都理工大学学报,2003(12):86-88
8.孙东川,林福永编著.系统工程导论,北京:机械工业出版社,2004
9.谭跃进,陈英武,易进先编著.系统工程原理.长沙:国防科技大学出版社 1999.11
10.夏绍玮,杨家本,杨振斌.系统工程概论.北京:清华大学出版社,1995.1
11.世界三大质量奖简介,中国质量.2001,第6期13-15
12.李士勇,工程模糊数学及应用,哈尔滨工业大学出版社,2004
13.查健禄.模糊积分评价模型,大连水产学院院报,1995(1):1-9.
14.谢季坚,刘承平,模糊数学方法及其应用,武汉:华中科技大学出版社,2000
15.殷筱琴,模糊综合评价法在企业绩效评价中的应用研究,[硕士论文],河海大学,2005,
16.章卫国,杨向忠.模糊控制理论与应用.西安:西北工业大学出版社,1999.
17.Liou S M,Lo S L,Hu C Y.Application of two2stage fuzzy set theory to river quality evaluation in Taiwan.Water Research,2003,37,:1406-1416.
18.耿金花,王伟,高齐圣.基于主成分分析的社区评价体系研究.青岛大学学报,2007(3)87-90
19.王莲芬.层次分析法引论.北京:中国人民大学出版社,199
20.Chih-Yang Chao,Yi-Li Huang,Mng-Yu Wang.An application of the Analytic Hierarchy Process (AHP) for a competence analysis of tgy managers from the manufacturing industry in Taiwan,World Transactions on Engineering and Technology Education,2006,5:135-136
21.许树柏.层次分析法原理。天津.天津大学出版社
22.梁粱,盛昭瀚,徐南荣 一种改进的层次分析法.系统工程,1998(3):5-7.
23.王国清,阴长盛.卓越绩效评价管理与实践.中国质量,2007,(3):11-13
24.Herrera F,Martinez L.A Model based on linguistic 2-tuples for dealing with multigranular hierarchical linguistic contexts in multi-expert decision-making.IEEE Transactions on Systems,Man,and Cybernetics Part B:Cybernetics,2001,31(2):227-234
25.姜艳萍,樊治平.基于二元语义符号运算的群决策方法.系统工程与电子技术,2003,(11):1373-1376
26.陈岩,樊治平.语言判断矩阵的一致性及相关问题研究.系统工程理论与实践,2004,24(4):136-141
27.孙东川,林福永编著.系统工程导论,北京:机械工业出版社,2004
28.高齐圣,张嗣瀛.复杂科学与质量管理研究,管理工程学报,2005,19,(4):130-131
29.倪鹏飞.中国城市竞争力报告No.2,北京:社会科学文献出版社,2004,(1):592-593.
30.侯杰泰,温忠麟,成子娟.结构方程模型及其应用.北京:教育科学出版社,2004.
31.Chin,W.W.Issues and Opinion on Structural Equation Modeling.MIS Quarterly,1998,22(1):7-16.
32.Jarvis,C,B.,Mackenzie,S.B.,Podsakoff,P.M.A Critical Reviewof Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research,Journal of Consumer Research,2003,30(2):199-218.
33.JORESKOG K G.Structure analysis of covariance and correlation matrices Psychometrika,1978,43,443-477.
34.Joseph Sarkis.Quantitative models for performance measurement systems alternate considerations.Int.J.Production Economics,2003,86:81-90.
35.郭亚军.综合评价理论与方法,北京:科学出版社,2002,5
36.殷荣伍.美国顾客满意度指数述评,世界标准化与质量管理,2001,1
37.赵国庆.计量经济学,中国人民大学出版社,2003,6
38.况伟大.城市竞争力研究综述.经济学动态,2004,10
39.李永强.城市竞争力评价的结构议程模型研究.西南财经大学出版社2006,5
40.叶义成.系统综合技术及其应用,冶金工业出版社,2006,1
2.吕青.2008版波多里奇卓越绩效准则的变化.中国质量,2008,02
3.焦叔斌译,美国鲍德里奇国家质量计划—卓越绩效准则,中国人民大学出版社,2005
4.中国国家标准化管理委员会.卓越绩效评价准则(GB/T 19580-2004)北京:中国标标准出版社,2004
5.中国国家标准化管理委员会.卓越绩效评价准则实施指南(GB/Z 19579-2004),北京:中国标准出版社,2004
6.方振邦:《绩效管理》,中国人民大学出版社2003年9月第2版
7.李达辉,初论绩效管理的理论基础——兼论系统理论在绩效管理中的应用,成都理工大学学报,2003(12):86-88
8.孙东川,林福永编著.系统工程导论,北京:机械工业出版社,2004
9.谭跃进,陈英武,易进先编著.系统工程原理.长沙:国防科技大学出版社 1999.11
10.夏绍玮,杨家本,杨振斌.系统工程概论.北京:清华大学出版社,1995.1
11.世界三大质量奖简介,中国质量.2001,第6期13-15
12.李士勇,工程模糊数学及应用,哈尔滨工业大学出版社,2004
13.查健禄.模糊积分评价模型,大连水产学院院报,1995(1):1-9.
14.谢季坚,刘承平,模糊数学方法及其应用,武汉:华中科技大学出版社,2000
15.殷筱琴,模糊综合评价法在企业绩效评价中的应用研究,[硕士论文],河海大学,2005,
16.章卫国,杨向忠.模糊控制理论与应用.西安:西北工业大学出版社,1999.
17.Liou S M,Lo S L,Hu C Y.Application of two2stage fuzzy set theory to river quality evaluation in Taiwan.Water Research,2003,37,:1406-1416.
18.耿金花,王伟,高齐圣.基于主成分分析的社区评价体系研究.青岛大学学报,2007(3)87-90
19.王莲芬.层次分析法引论.北京:中国人民大学出版社,199
20.Chih-Yang Chao,Yi-Li Huang,Mng-Yu Wang.An application of the Analytic Hierarchy Process (AHP) for a competence analysis of tgy managers from the manufacturing industry in Taiwan,World Transactions on Engineering and Technology Education,2006,5:135-136
21.许树柏.层次分析法原理。天津.天津大学出版社
22.梁粱,盛昭瀚,徐南荣 一种改进的层次分析法.系统工程,1998(3):5-7.
23.王国清,阴长盛.卓越绩效评价管理与实践.中国质量,2007,(3):11-13
24.Herrera F,Martinez L.A Model based on linguistic 2-tuples for dealing with multigranular hierarchical linguistic contexts in multi-expert decision-making.IEEE Transactions on Systems,Man,and Cybernetics Part B:Cybernetics,2001,31(2):227-234
25.姜艳萍,樊治平.基于二元语义符号运算的群决策方法.系统工程与电子技术,2003,(11):1373-1376
26.陈岩,樊治平.语言判断矩阵的一致性及相关问题研究.系统工程理论与实践,2004,24(4):136-141
27.孙东川,林福永编著.系统工程导论,北京:机械工业出版社,2004
28.高齐圣,张嗣瀛.复杂科学与质量管理研究,管理工程学报,2005,19,(4):130-131
29.倪鹏飞.中国城市竞争力报告No.2,北京:社会科学文献出版社,2004,(1):592-593.
30.侯杰泰,温忠麟,成子娟.结构方程模型及其应用.北京:教育科学出版社,2004.
31.Chin,W.W.Issues and Opinion on Structural Equation Modeling.MIS Quarterly,1998,22(1):7-16.
32.Jarvis,C,B.,Mackenzie,S.B.,Podsakoff,P.M.A Critical Reviewof Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research,Journal of Consumer Research,2003,30(2):199-218.
33.JORESKOG K G.Structure analysis of covariance and correlation matrices Psychometrika,1978,43,443-477.
34.Joseph Sarkis.Quantitative models for performance measurement systems alternate considerations.Int.J.Production Economics,2003,86:81-90.
35.郭亚军.综合评价理论与方法,北京:科学出版社,2002,5
36.殷荣伍.美国顾客满意度指数述评,世界标准化与质量管理,2001,1
37.赵国庆.计量经济学,中国人民大学出版社,2003,6
38.况伟大.城市竞争力研究综述.经济学动态,2004,10
39.李永强.城市竞争力评价的结构议程模型研究.西南财经大学出版社2006,5
40.叶义成.系统综合技术及其应用,冶金工业出版社,2006,1