组织学习能力测评研究
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摘要
在知识经济时代,组织学习能力成为组织竞争力的核心和关键。如何测评组织学习能力并为组织学习能力建设提供可靠信息是各类组织迫切需要解决的课题。本文研究目的就是构建一套科学合理的、能够对组织学习能力进行定量化描述的组织学习能力测评指标体系。
本文在对组织学习过程、组织学习系统以及组织学习能力的构成要素进行详细分析的基础上,运用系统分析的方法构建了组织学习能力的测评体系,提出了对组织学习能力的多级标杆综合评价方法,并为组织的学习能力建设提供了改进的方向和目标。论文共六章:第一章综述了组织学习能力测评的研究背景及现实意义,并且就国内外学者对组织学习能力的研究历史、现状及成果进行了概括和评价。第二章从理论上对组织学习、组织学习能力进行了详细的分解和讨论,并着重分析了组织学习过程、组织学习系统以及组织学习能力的构成要素。第三章从组织学习系统的角度出发,运用系统分析的方法构建了一套更为完整、科学的组织学习能力测评体系。第四章运用标杆管理的思路提出了对组织学习能力的多级标杆综合评价方法。第五章结出了测评实例,总结了实证研究工作。第六章提出了本课题的结论及趋势展望。
In the knowledge economy times, organization’s learning ability is the nucleus and key of organization's core competence. It is an urgent subject how to evaluate organization’s learning ability and provide reliable information for building organization’s learning ability. The purpose studied of this paper is to construct a scientific and reasonable measurement system which can estimate the organization’s learning ability in quantitative description.
Based on the exhaustive analyses about the process and system of organization’s study and the essential factors of organization’s learning ability, the paper puts forward a set of measurement system of organization’s learning ability by the method of systematic analysis, then puts the method of synthetical evaluation from multi-level standards and points out the improvement direction for building organization’s learning ability. The paper is composed of six chapters. The first chapter summarizes the research background and reality meaning. Also, this chapter generalizes and evaluates the history, present situation and achievements which scholars in home and abroad studied. The second chapter discusses the organization’s study and the organization’s learning ability, also analyses emphatically the process and system of organization’s study and the essential factors of organization’s learning ability. The third chapter offers a scientific measurement system by the method of systematic analysis from the angle of organization’s learning system. The forth chapter puts the method of synthetical evaluation from multi-level standards about the organization’s learning ability. The fifth chapter gives two cases of applying it in practice. The sixth chapter puts forward conclusions and prospects the trend.
本文在对组织学习过程、组织学习系统以及组织学习能力的构成要素进行详细分析的基础上,运用系统分析的方法构建了组织学习能力的测评体系,提出了对组织学习能力的多级标杆综合评价方法,并为组织的学习能力建设提供了改进的方向和目标。论文共六章:第一章综述了组织学习能力测评的研究背景及现实意义,并且就国内外学者对组织学习能力的研究历史、现状及成果进行了概括和评价。第二章从理论上对组织学习、组织学习能力进行了详细的分解和讨论,并着重分析了组织学习过程、组织学习系统以及组织学习能力的构成要素。第三章从组织学习系统的角度出发,运用系统分析的方法构建了一套更为完整、科学的组织学习能力测评体系。第四章运用标杆管理的思路提出了对组织学习能力的多级标杆综合评价方法。第五章结出了测评实例,总结了实证研究工作。第六章提出了本课题的结论及趋势展望。
In the knowledge economy times, organization’s learning ability is the nucleus and key of organization's core competence. It is an urgent subject how to evaluate organization’s learning ability and provide reliable information for building organization’s learning ability. The purpose studied of this paper is to construct a scientific and reasonable measurement system which can estimate the organization’s learning ability in quantitative description.
Based on the exhaustive analyses about the process and system of organization’s study and the essential factors of organization’s learning ability, the paper puts forward a set of measurement system of organization’s learning ability by the method of systematic analysis, then puts the method of synthetical evaluation from multi-level standards and points out the improvement direction for building organization’s learning ability. The paper is composed of six chapters. The first chapter summarizes the research background and reality meaning. Also, this chapter generalizes and evaluates the history, present situation and achievements which scholars in home and abroad studied. The second chapter discusses the organization’s study and the organization’s learning ability, also analyses emphatically the process and system of organization’s study and the essential factors of organization’s learning ability. The third chapter offers a scientific measurement system by the method of systematic analysis from the angle of organization’s learning system. The forth chapter puts the method of synthetical evaluation from multi-level standards about the organization’s learning ability. The fifth chapter gives two cases of applying it in practice. The sixth chapter puts forward conclusions and prospects the trend.
引文
[1]杨智,刘新燕,万后芬,国外组织学习研究综述[J],外国经济与管理,2004,Vol.26,No.12:17-18
[2]牛继舜,论组织学习能力的内涵[J],科技与管理,2004.No.5:32-34
[3]NEVIS E C. DIBELLA A J. GOULD J M. Underslanding organizations as learning systems[J]. Sloan Management Review,1995,36(2):73
[4]DIBELLA A J.NEVIS E C. GOULD J M. Underslanding organizations learning capability system[J].The Journal of Management Studies,1996,33(3):361-380
[5]DIBELLA A J.NEVIS E C. How Organizations Learn: An Integrated Strategy for Building Learning Capability[M]. San Francisco: Jossey_Bass,1998
[6]Ulrich D, Todd J. High-Impact Learning: Building and Diffusing Learning Capability, Organizational Dynamics, 1993,3:52-66
[7]陈国权,郑红平,组织学习影响因素、学习能力与绩效关系的实证研究[J],管理科学学报,2005.8(1):48-50
[8]GOH S. RICHARDS G. Benchmarking the learning capability of organizations[J]. European Management Journal.1997,15(5):575-583
[9]王振江,汪盛强,组织学习力测度[J],上海大学学报(自然版),2000,6(5):436-440
[10]陈国权,马萌,组织学习的模型、案例与实施方法研究[J].中国管理科学,2001,9(4):65-74
[11]陈国权,马萌,组织学习评价方法和学习工具的研究及其在 30 家民营企业的应用[J],管理工程学报,2002,16(1):25-29
[12]许学国,彭正龙,组织学习效果的模糊评价[J],上海大学学报(自然版),2000,7(增刊):24-27
[13]朱磊,企业学习能力建设评价研究[J],数量经济技术研究,2002,No.4:19-20
[14] 吴 价 宝 , 组 织 学 习 能 力 测 度 [J] , 中 国 管 理 科 学 , 预 测 , 2003 ,Vol.21,No.2:71-73
[15]吴开亚,陈晓剑,企业学习能力模糊评价方法研究[J],预测,2002.Vol.21 No.2:72-74
[16]夏新平,焦锦森,基于学习型组织构建企业组织学习 6 系统模型研究[J],企业活力,2005,No.3:14-15
[17]Garvin David A, Building a learning organization, Harvard Business Review, 1993,Vol71,Iss.4,78-92
[18]Marquardt, M.J., Building the learning organization: a systems approach to quantum improvement and global success, New york: McGraw-Hill,1996
[19]彼得.圣吉,第五项修炼[M],上海:上海三联书店,1994,1-32
[20]邱昭良,学习型组织理论与实践发展述评[J], 学习型组织研修中心,2004:4-5
[21] 政府组织学习能力测度 http://teamoa.st-info.edu.cn/luntan/showtopic.asp?TOPIC_ID=459&Forum_ID=30
[22]陈国权,马萌,组织学习:现状与展望[J],中国管理科学,2000,8(1):66—74
[23]陈国权,马萌,组织学习过程模型研究[J],管理科学学报,2000.6(5):16-22
[24]March J,Simon H,Organizations New York:Wiley,1958
[25]Argyris,Schon,OrganizationalLearning:A theory of action perspective,Reading,MA:Addiong-Wesley,1978
[26]Hedberg R,How organizations learn and unlearn. In: Nystrom P C, Starbuck W H ed. Handbook of Organizational Design. Oxford: Oxford University Press, 1981
[27]Pedler M, Burgoyne J, Boydell T. The Learning Company: A strategy for Sustainable Development, London: McGraw-Hill,1991
[28]秦发盈,国外组织学习理论综述与本土应答[J],继续教育研究,2004,No.4,11-13
[29]Fiol C M, Lyles M A. Organizational learning. Academy of management review,1985,10(4): 803-813
[30]许学国,彭正龙,刘 鹏,等, 提升组织学习力——迎接全球化竞争的有效途径[J],上海企业,2001.(4):37—39
[31]Huber G P. Organizational learning: the contributing processes and the literatures. Organization Science, 1991,2: 88-115
[32]Cook S, Yanow D. Culture and organizational learning. Journal of Management Inquiry,1993, 2(4): 373-390
[33](美)杨国安,(美)大卫.欧瑞奇,学习力—创新、推广、和执行[M],北京,华夏出版社,2005.1,12-15
[34]黄健,造就组织学习力[M],上海,上海三联书店,2003
[35]芮明杰,方统法,论知识型企业学习能力的塑造与增强[J],上海管理科学,2002,No.1,22-23
[36]Nonaka I, Takeuchi H, The Knowledge Creating Company, London: Oxford University Press,1995,1-50
[37]牛继舜,论组织学习研究的若干问题[J],现代管理科学,2004,No.1:19-20
[38]沃特金斯.马席克,21 世纪学习型组织[M],北京:世界图书出版社,2000.
[39] Daft R L, Weick K E. Toward a model of organizations as interpretation systems. Academy of management review, 1984, 9: 284~295
[40]赵民杰,王俊杰,任晓峰,组织学习模型比较研究[J],现代管理科学,2004,No.10,36-37
[41]王育民,企业的生存能力与学习能力[J],经济科学,2000,No.4:115-120
[42]牛继舜,论组织学习能力的构成要素[J],现代管理科学,2005,NO.8,40-41
[43]陈国权,组织与环境的关系及组织学习[J].管理科学学报,2001,4(5):39-49.
[44]KIM L. Crisis construction and organizational learning: Capability building in catching-up at Hyundai molo[J],A Journal of the Institute of Management Sciences,1998,9(4):506-521
[45]王燕文,何亦农,潘金洪等,学习型组织建设与评估[M],北京,社会科学文献出版社:21-26,125-133
[46]尼尔·M·格拉斯.卓越管理的新思维———理念、工具和人[M],徐玮等译.北京,中国标准出版社,2000:118-119.
[47]Hale R, Whitlam P. Towards the virtual organization[M]. Published by McGrew-Hill Company, 1997:52-56,218-224,151-163
[48]刘威,模仿中创新:标杆管理实操,http://www.globrand.com/
[49]南京同创天地环网有限公司网站 http://www.china-spacenet.com/
[50]南京友乔电子科技有限公司网站 http://www.cnyouqiao.com/
[2]牛继舜,论组织学习能力的内涵[J],科技与管理,2004.No.5:32-34
[3]NEVIS E C. DIBELLA A J. GOULD J M. Underslanding organizations as learning systems[J]. Sloan Management Review,1995,36(2):73
[4]DIBELLA A J.NEVIS E C. GOULD J M. Underslanding organizations learning capability system[J].The Journal of Management Studies,1996,33(3):361-380
[5]DIBELLA A J.NEVIS E C. How Organizations Learn: An Integrated Strategy for Building Learning Capability[M]. San Francisco: Jossey_Bass,1998
[6]Ulrich D, Todd J. High-Impact Learning: Building and Diffusing Learning Capability, Organizational Dynamics, 1993,3:52-66
[7]陈国权,郑红平,组织学习影响因素、学习能力与绩效关系的实证研究[J],管理科学学报,2005.8(1):48-50
[8]GOH S. RICHARDS G. Benchmarking the learning capability of organizations[J]. European Management Journal.1997,15(5):575-583
[9]王振江,汪盛强,组织学习力测度[J],上海大学学报(自然版),2000,6(5):436-440
[10]陈国权,马萌,组织学习的模型、案例与实施方法研究[J].中国管理科学,2001,9(4):65-74
[11]陈国权,马萌,组织学习评价方法和学习工具的研究及其在 30 家民营企业的应用[J],管理工程学报,2002,16(1):25-29
[12]许学国,彭正龙,组织学习效果的模糊评价[J],上海大学学报(自然版),2000,7(增刊):24-27
[13]朱磊,企业学习能力建设评价研究[J],数量经济技术研究,2002,No.4:19-20
[14] 吴 价 宝 , 组 织 学 习 能 力 测 度 [J] , 中 国 管 理 科 学 , 预 测 , 2003 ,Vol.21,No.2:71-73
[15]吴开亚,陈晓剑,企业学习能力模糊评价方法研究[J],预测,2002.Vol.21 No.2:72-74
[16]夏新平,焦锦森,基于学习型组织构建企业组织学习 6 系统模型研究[J],企业活力,2005,No.3:14-15
[17]Garvin David A, Building a learning organization, Harvard Business Review, 1993,Vol71,Iss.4,78-92
[18]Marquardt, M.J., Building the learning organization: a systems approach to quantum improvement and global success, New york: McGraw-Hill,1996
[19]彼得.圣吉,第五项修炼[M],上海:上海三联书店,1994,1-32
[20]邱昭良,学习型组织理论与实践发展述评[J], 学习型组织研修中心,2004:4-5
[21] 政府组织学习能力测度 http://teamoa.st-info.edu.cn/luntan/showtopic.asp?TOPIC_ID=459&Forum_ID=30
[22]陈国权,马萌,组织学习:现状与展望[J],中国管理科学,2000,8(1):66—74
[23]陈国权,马萌,组织学习过程模型研究[J],管理科学学报,2000.6(5):16-22
[24]March J,Simon H,Organizations New York:Wiley,1958
[25]Argyris,Schon,OrganizationalLearning:A theory of action perspective,Reading,MA:Addiong-Wesley,1978
[26]Hedberg R,How organizations learn and unlearn. In: Nystrom P C, Starbuck W H ed. Handbook of Organizational Design. Oxford: Oxford University Press, 1981
[27]Pedler M, Burgoyne J, Boydell T. The Learning Company: A strategy for Sustainable Development, London: McGraw-Hill,1991
[28]秦发盈,国外组织学习理论综述与本土应答[J],继续教育研究,2004,No.4,11-13
[29]Fiol C M, Lyles M A. Organizational learning. Academy of management review,1985,10(4): 803-813
[30]许学国,彭正龙,刘 鹏,等, 提升组织学习力——迎接全球化竞争的有效途径[J],上海企业,2001.(4):37—39
[31]Huber G P. Organizational learning: the contributing processes and the literatures. Organization Science, 1991,2: 88-115
[32]Cook S, Yanow D. Culture and organizational learning. Journal of Management Inquiry,1993, 2(4): 373-390
[33](美)杨国安,(美)大卫.欧瑞奇,学习力—创新、推广、和执行[M],北京,华夏出版社,2005.1,12-15
[34]黄健,造就组织学习力[M],上海,上海三联书店,2003
[35]芮明杰,方统法,论知识型企业学习能力的塑造与增强[J],上海管理科学,2002,No.1,22-23
[36]Nonaka I, Takeuchi H, The Knowledge Creating Company, London: Oxford University Press,1995,1-50
[37]牛继舜,论组织学习研究的若干问题[J],现代管理科学,2004,No.1:19-20
[38]沃特金斯.马席克,21 世纪学习型组织[M],北京:世界图书出版社,2000.
[39] Daft R L, Weick K E. Toward a model of organizations as interpretation systems. Academy of management review, 1984, 9: 284~295
[40]赵民杰,王俊杰,任晓峰,组织学习模型比较研究[J],现代管理科学,2004,No.10,36-37
[41]王育民,企业的生存能力与学习能力[J],经济科学,2000,No.4:115-120
[42]牛继舜,论组织学习能力的构成要素[J],现代管理科学,2005,NO.8,40-41
[43]陈国权,组织与环境的关系及组织学习[J].管理科学学报,2001,4(5):39-49.
[44]KIM L. Crisis construction and organizational learning: Capability building in catching-up at Hyundai molo[J],A Journal of the Institute of Management Sciences,1998,9(4):506-521
[45]王燕文,何亦农,潘金洪等,学习型组织建设与评估[M],北京,社会科学文献出版社:21-26,125-133
[46]尼尔·M·格拉斯.卓越管理的新思维———理念、工具和人[M],徐玮等译.北京,中国标准出版社,2000:118-119.
[47]Hale R, Whitlam P. Towards the virtual organization[M]. Published by McGrew-Hill Company, 1997:52-56,218-224,151-163
[48]刘威,模仿中创新:标杆管理实操,http://www.globrand.com/
[49]南京同创天地环网有限公司网站 http://www.china-spacenet.com/
[50]南京友乔电子科技有限公司网站 http://www.cnyouqiao.com/