项目关系质量对项目绩效的影响
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摘要
项目背景下的关系已获得国际国内学者与从业者的广泛关注,其核心都是转向产业或项目中参与者的关系,最终目的通过关系方法促进项目绩效、产业效率和效力的提升。在中国,成本超支、工期延迟和利益相关者不满意等影响项目绩效的问题经常出现建设工程项目中。在一系列寻求解决这些问题的方法中,提高项目参与者关系质量或许是一个有效的方法。然而,目前人们就项目关系与项目绩效的关联性认识仍局限于观念层面,尤其是国内关于它们之间的深层次影响关系涉猎极少。因此,论文以我国建设工程项目为对象,从关系质量的视角,对项目关系与项目绩效的关联性进行理论分析与实证研究,以期充实这方面的理论知识并为相关实践提供指导。
论文研究采用理论分析——理论假设——数据统计检验的研究步骤与方法,通过设计问卷进行调查获得数据,采用因子分析、多元回归与结构方程模型分析方法,对重庆市建设工程项目的关系质量内在维度、绩效的测度维度及其影响关系与路径进行了详细的分析与讨论。
论文的主要创新及贡献为:
第一,在文献研究和从业者访谈的基础上,基于产业/互动网络和社会交换理论,界定了项目关系及项目关系质量的内涵,提出了项目关系质量包括信任、承诺、交流、合作与公平5个维度,并开发出了具有可靠性和有效性的多维度测量量表。与现有研究的主要区别在于从理论上分析关系质量的内在要素,并增加公平性因素,这将有助于人们理解“建设工程项目是一个社会价值创造过程,存在社会交换”。相关研究对于推进当前正在开展的项目背景下的关系研究有重要贡献,为项目关系管理实践提供了依据。
第二,构建了以利益相关者理论和平衡记分卡为基础的项目绩效多维整合测量框架,通过该框架分析确定了建设工程项目绩效的内在构成,并开发了过程绩效、质量绩效、创新学习绩效以及利益相关者绩效量表。与现有研究相比,论文在项目绩效测量上考虑了更广泛的视角和更长的生命周期,为项目绩效测度提供了指导框架,为不同项目开发适合自己的不同维度的关键绩效指标提供理论依据;同时论文中建设工程项目绩效四个维度中所隐含的指标具有良好的内部一致性,为建设工程项目绩效测评实践提供了可操作性的效标。
第三,基于关系质量视角,运用多元回归与结构方程模型实证检验了建设工程项目关系质量对其绩效各维度的积极影响及影响机制。现有文献只有针对信任、承诺、交流、合作与公平中的一个关系特征对整个或某个绩效的研究,而论文把这些因素作为关系质量的维度,综合研究这些维度对项目不同方面的绩效影响及其影响机制。结果表明:不是所有的关系质量要素都积极地直接作用于项目绩效维度,信任通过承诺、交流、合作与公平作用于各个绩效维度,而且对各绩效影响作用路径不止一条。与此相关的实证研究极为鲜见,本研究在此方面的探讨对于深入研究项目关系对项目绩效的功效具有一定的理论意义,同时也为揭示多因一果中的作用机制提供研究范式,为项目管理者根据不同的绩效目标重点而从不同的角度提升关系质量以促进项目绩效的改进提供了理论依据。
The relationship under project background is gaining wide attentions from international and national scholars and practitioners. The core of those is the relationship in industries or projects, thus, the project performance and the industrial efficiency can be improved with the relationship method. In China, overspending cost, delaying the time limit for a project and dissatisfaction from stakeholders often appear in construction engineering projects, which will affect project performance. Among a series of methods solving these problems, improving relationship quality between project participants perhaps is an effective approach. However the people’s cognition of the revelancy between project relationship quality and project performance is limited to conceptions. Especially in China the deep impact relation about those is seldom debated. Thus according construction engineering project in our counry, at the relationship quality angle, the paper theoretically analyzes and empirically test the the revelancy between project relationship quality and project performance in order to enrich related theory knowledges and direct related practices.
The research approach is theory analysis——theory hypothesis——stastically test. The data is obtained from questionnaire. Adoptting Factor Analysis, Multi regression and Structure equation model methods, the paper analyzes and discusses the dimention of relationship quality and performance and their impacting relation according Chongqing’s construction engineering projects.
The innovation and contribution from the paper are:
1. Base on literature research and visition to practitioners and according Industry/Interaction worknet and Society Exchange theory, the paper circles the connotation of project relationship and relationship quality, bring forward the key construct of the projects relationship quality comprised trust, commitment, communication, cooperation and fairness, and then develops reliable and validable scale. Different from existing research, the paper increase the equity in relationship quality, which contributes to relationship research under project background and supports the practice of relationship management in project.
2. The paper brings forward the comprehensive measurement frame of project performance based on Stockholder Theory and Balance Scorecard Theory. According that, the paper develops and tests empirically that there are four dimensions including process, quality, innovative learning and stakeholders in construct project. Different from existing research, the paper considers wider angle of views and longer lifecycle in project performance measurement, which provided the direction to the measurement of project performance, and the theoretic principles to various projects with various key performance indexes. At the same time, the connotative indexes of the four factors are interiorly coherent with each other, which can be the benchmark of engineering project management.
3. At the angle of relationship quality, the paper empirically test what kind of influence the key construct of projects relationship quality on the system of project performance, and how the influence happen. The current literature only focused on the influence of a certain factor like trust, commitment, communication, cooperation and fairness on a certain performance or the complete performance. While the paper respectively tested the influence of five factors in relation management, that is, trust, commitment, communication, cooperation and fairness on the four factors in project performance, that is, process performance, quality performance, innovative learning performance and stockholder performance. Similar empirical studies seldom appear, thereby, the study is theoretically meaningful to dig into the black box of the influence of relation quality in projects on project performance and offers the research paradigm in the mechanism of action of multi-cause and one effect. Further more, the study can help project managers improve different relations according to key objectives in different projects, so that project performance can be improved.
论文研究采用理论分析——理论假设——数据统计检验的研究步骤与方法,通过设计问卷进行调查获得数据,采用因子分析、多元回归与结构方程模型分析方法,对重庆市建设工程项目的关系质量内在维度、绩效的测度维度及其影响关系与路径进行了详细的分析与讨论。
论文的主要创新及贡献为:
第一,在文献研究和从业者访谈的基础上,基于产业/互动网络和社会交换理论,界定了项目关系及项目关系质量的内涵,提出了项目关系质量包括信任、承诺、交流、合作与公平5个维度,并开发出了具有可靠性和有效性的多维度测量量表。与现有研究的主要区别在于从理论上分析关系质量的内在要素,并增加公平性因素,这将有助于人们理解“建设工程项目是一个社会价值创造过程,存在社会交换”。相关研究对于推进当前正在开展的项目背景下的关系研究有重要贡献,为项目关系管理实践提供了依据。
第二,构建了以利益相关者理论和平衡记分卡为基础的项目绩效多维整合测量框架,通过该框架分析确定了建设工程项目绩效的内在构成,并开发了过程绩效、质量绩效、创新学习绩效以及利益相关者绩效量表。与现有研究相比,论文在项目绩效测量上考虑了更广泛的视角和更长的生命周期,为项目绩效测度提供了指导框架,为不同项目开发适合自己的不同维度的关键绩效指标提供理论依据;同时论文中建设工程项目绩效四个维度中所隐含的指标具有良好的内部一致性,为建设工程项目绩效测评实践提供了可操作性的效标。
第三,基于关系质量视角,运用多元回归与结构方程模型实证检验了建设工程项目关系质量对其绩效各维度的积极影响及影响机制。现有文献只有针对信任、承诺、交流、合作与公平中的一个关系特征对整个或某个绩效的研究,而论文把这些因素作为关系质量的维度,综合研究这些维度对项目不同方面的绩效影响及其影响机制。结果表明:不是所有的关系质量要素都积极地直接作用于项目绩效维度,信任通过承诺、交流、合作与公平作用于各个绩效维度,而且对各绩效影响作用路径不止一条。与此相关的实证研究极为鲜见,本研究在此方面的探讨对于深入研究项目关系对项目绩效的功效具有一定的理论意义,同时也为揭示多因一果中的作用机制提供研究范式,为项目管理者根据不同的绩效目标重点而从不同的角度提升关系质量以促进项目绩效的改进提供了理论依据。
The relationship under project background is gaining wide attentions from international and national scholars and practitioners. The core of those is the relationship in industries or projects, thus, the project performance and the industrial efficiency can be improved with the relationship method. In China, overspending cost, delaying the time limit for a project and dissatisfaction from stakeholders often appear in construction engineering projects, which will affect project performance. Among a series of methods solving these problems, improving relationship quality between project participants perhaps is an effective approach. However the people’s cognition of the revelancy between project relationship quality and project performance is limited to conceptions. Especially in China the deep impact relation about those is seldom debated. Thus according construction engineering project in our counry, at the relationship quality angle, the paper theoretically analyzes and empirically test the the revelancy between project relationship quality and project performance in order to enrich related theory knowledges and direct related practices.
The research approach is theory analysis——theory hypothesis——stastically test. The data is obtained from questionnaire. Adoptting Factor Analysis, Multi regression and Structure equation model methods, the paper analyzes and discusses the dimention of relationship quality and performance and their impacting relation according Chongqing’s construction engineering projects.
The innovation and contribution from the paper are:
1. Base on literature research and visition to practitioners and according Industry/Interaction worknet and Society Exchange theory, the paper circles the connotation of project relationship and relationship quality, bring forward the key construct of the projects relationship quality comprised trust, commitment, communication, cooperation and fairness, and then develops reliable and validable scale. Different from existing research, the paper increase the equity in relationship quality, which contributes to relationship research under project background and supports the practice of relationship management in project.
2. The paper brings forward the comprehensive measurement frame of project performance based on Stockholder Theory and Balance Scorecard Theory. According that, the paper develops and tests empirically that there are four dimensions including process, quality, innovative learning and stakeholders in construct project. Different from existing research, the paper considers wider angle of views and longer lifecycle in project performance measurement, which provided the direction to the measurement of project performance, and the theoretic principles to various projects with various key performance indexes. At the same time, the connotative indexes of the four factors are interiorly coherent with each other, which can be the benchmark of engineering project management.
3. At the angle of relationship quality, the paper empirically test what kind of influence the key construct of projects relationship quality on the system of project performance, and how the influence happen. The current literature only focused on the influence of a certain factor like trust, commitment, communication, cooperation and fairness on a certain performance or the complete performance. While the paper respectively tested the influence of five factors in relation management, that is, trust, commitment, communication, cooperation and fairness on the four factors in project performance, that is, process performance, quality performance, innovative learning performance and stockholder performance. Similar empirical studies seldom appear, thereby, the study is theoretically meaningful to dig into the black box of the influence of relation quality in projects on project performance and offers the research paradigm in the mechanism of action of multi-cause and one effect. Further more, the study can help project managers improve different relations according to key objectives in different projects, so that project performance can be improved.
引文
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