基于可用性的移动流媒体视频点播业务的交互研究与设计
|
摘要
随着计算机网络和嵌入式计算技术的发展,各种便携式信息终端的出现极大地改善了人们的工作和生活方式,并已经成为人们的日常必需品。这种趋势之下,移动视频业务作为一项新兴应用服务蓬勃展开,并逐渐成为移动信息服务领域的主流业务。作为重要的交互式应用服务,基于流媒体的移动视频业务在交互界面设计尤其是可用性方面的研究受到越来越多地重视。用户对移动信息服务的交互需求从过去的功能实现进而发展到今天对用户体验和可用性的高度需求。
本文的研究和设计重点在于用户信息收集、用户模型的建立、交互界面的用户测试和可用性评估以及高真度用户界面的设计实践,并取得了较好的成果。其中本文采用了迭代法对用户界面进行评估获得大量的反馈数据以服务于后续的设计、测试和评估,并通过后续工作的反馈结果反过来论证之前工作的有效性和可信度,另外本文在最后通过完整的交互界面设计实践验证了用户模型和交互线框图设计正确性,并示例了以可用性为基础的移动流媒体视频点播业务的交互设计方法和实践过程。
本文涉及范围较广,包括用户测试与可用性评估、用户界面设计、无线网络连接技术、嵌入式系统、移动视频业务等等,对以可用性为基础的其它交互类个人移动信息终端业务均有参考价值。
In the development of computer network and embedded system technology, each kind of portable information terminal appearance has brought a huge change for people’s work and the life style, and they have already become the essential item for people. Accordingly in this current, mobile video which is the new application service is flourishing and it will become the mainstream service in the domain of mobile information service. Being an important interaction application service, mobile video service which is based on stream media obtains more and more attention in its interaction design especially usability research. Users’needs of mobile information service interaction develops from the past function realization into highly needs of the user experience and usability now.
The emphasis of the research and design in this paper is user information collection for user model construction, and usability evaluation of interaction for high fidelity UI design. Finally, the UI design has obtained a good usability. We adopt the iterative evaluation to obtain plentiful data which could be reference for next design, test and evaluation, and we get the final feedback to validate the validity and reliability of reference which from previous evaluation. In addition, the whole UI design at the end of paper validate the correctness of user model and interaction wire frame, and give a demonstration of design method and flow of mobile stream media video service which is based on usability.
This paper contains user test, usability evaluation, UI design, wireless network connection technology, embedded system, and mobile video service and so on. Also it is good reference for other interactive personal mobile information terminal services which are based on usability.
本文的研究和设计重点在于用户信息收集、用户模型的建立、交互界面的用户测试和可用性评估以及高真度用户界面的设计实践,并取得了较好的成果。其中本文采用了迭代法对用户界面进行评估获得大量的反馈数据以服务于后续的设计、测试和评估,并通过后续工作的反馈结果反过来论证之前工作的有效性和可信度,另外本文在最后通过完整的交互界面设计实践验证了用户模型和交互线框图设计正确性,并示例了以可用性为基础的移动流媒体视频点播业务的交互设计方法和实践过程。
本文涉及范围较广,包括用户测试与可用性评估、用户界面设计、无线网络连接技术、嵌入式系统、移动视频业务等等,对以可用性为基础的其它交互类个人移动信息终端业务均有参考价值。
In the development of computer network and embedded system technology, each kind of portable information terminal appearance has brought a huge change for people’s work and the life style, and they have already become the essential item for people. Accordingly in this current, mobile video which is the new application service is flourishing and it will become the mainstream service in the domain of mobile information service. Being an important interaction application service, mobile video service which is based on stream media obtains more and more attention in its interaction design especially usability research. Users’needs of mobile information service interaction develops from the past function realization into highly needs of the user experience and usability now.
The emphasis of the research and design in this paper is user information collection for user model construction, and usability evaluation of interaction for high fidelity UI design. Finally, the UI design has obtained a good usability. We adopt the iterative evaluation to obtain plentiful data which could be reference for next design, test and evaluation, and we get the final feedback to validate the validity and reliability of reference which from previous evaluation. In addition, the whole UI design at the end of paper validate the correctness of user model and interaction wire frame, and give a demonstration of design method and flow of mobile stream media video service which is based on usability.
This paper contains user test, usability evaluation, UI design, wireless network connection technology, embedded system, and mobile video service and so on. Also it is good reference for other interactive personal mobile information terminal services which are based on usability.
引文
[1] 张山. “奥运年”酝酿巨变-2008 热点应用展望. http://www.bokee.net, 2008-3
[2] 吴海菁. 传输方式泾渭分明, 手机电视的两难抉择. 慧聪网广电行业: http://info.broadcast.hc360.com/HTML/001/002/014/015/003/61997.htm, 2004-8
[3] Oliver Reichenstein . Web Design is 95% Typography. http://informationarchitects.jp/the-web-is-all-about-typography-period, 2006-10
[4] 中国欧盟可用性中心. http://usability.dlmu.edu.cn, 2004-12
[5] 陈启安. 软件人机界面设计. 北京: 高等教育出版社, 2004-2
[6] Robert J, Sternberg. Cognitive Psychology. 杨炳钧译. 第 3 版. 北京: 中国轻工业出版社, 2006-1
[7] Windy. 什么是交互设计(Interaction Design)?. http://www.dedream.com, 2004-9
[8] Jennifer Preece, Yvonne Sharp, Helen Shap. Interaction Design-Beyond Human-Computer Interaction. 1st Edition. 北京: 电子工业出版社, 2003-1
[9] ACM SIGCHI, 1992-6
[10] 人机交互技术. http://www.ccw.com.cn/cto2004/htm2004/20041224_14NEA.htm, 2004-12
[11] 周惟菁. 未来世界的设计法则. http://www.gemag.com.cn/gemag/new/Article_Content.asp?D_ID=2573, 2007-3
[12] Marc Retting. Interaction Design History in a Teeny Little Nutshell. http://www.marcrettig.com, 2004-4
[13] Artec. 人机交互技术发展左右产业趋势. http://www.infodesign.cn, 2007-9
[14] Dan Saffer. Design for Interaction. Peachpit Press, 2006-7
[15] Skyblue. 关于用户交互设计的一些原则. UCDChina: http://groups.google.com/group/UCDChina, 2007-3
[16] Calum Benson, Adam Elman, Seth Nickell. GNOME Human Interface Guidelines (1.0). The GNOME Usability Project, 2002
[17] Alan Dix Janet Finlay. Human-Computer Interaction. 蔡利栋译. 第 3 版. 北京: 电子工业出版社, 2007
[18] 朱志实. 手机电视标准及其技术分析. 声像与电脑, 2006-12
[19] Andrew S. Tanenbaum. Computer Networks. 熊桂喜, 王小虎译. 第 3 版. 北京: 清华大学出版社, 1998-7
[20] 吴国勇. 网络视频流媒体技术应用. 北京: 北京邮电大学出版社, 2001
[21] 宋延昭. 嵌入式操作系统介绍及选型原则. http://www.ck365.cn/anli/show.asp?infoid=488, 2006-8
[22] 魏格利, 莫思, 福特. Microsoft Mobile 移动开发宝典. 张大威译. 北京: 清华大学出版社, 2008-3
[23] 杨景. IPTV 业务的用户体验. http://blog.lmtw.com/b/jamesjingyang/archives/2006/40205.html, 2006-9
[24] Proctor R W, Van Zandt T. Human Factors: In Simple and Complex System. Needham Heights, MA: Allyn and Bacon, 1994
[25] Robert Rubinoff. How To Quantify The User Experience. http://www.FullSearcher.com, 2004-4
[26] Ben Shneiderman, Catherine Plaisant. Designing the User Interface: Strategies for Effective Human-Computer Interaction.张国印, 李健利等译. 第 4 版. 北京: 电子工业出版社, 2007-2
[27] 于利国. 手机电视设计调查: [西安交通大学本科论文] 西安: 西安交通大学, 2007-12
[28] 谷冠一. 基于用户感知价值为中心的手机交互设计: [湖南大学硕士学位论文]. 长沙: 湖南大学设计艺术学院, 2005-4
[29] Nielsen J. Usability Engineering. Boston: Academic Press, 1993
[30] 曹岳辉等. 计算机硬件技术基础. 北京: 清华大学出版社, 2008-1
[31] 日立. 声音识别:下一代手机输入接口. 北京: 中国电子报, 2007-8
[32] 魏宇. 什么是中文输入法. 新浪网: http://tech.sina.com.cn/s/focus/input05/index.shtml, 2005-5
[33] 王尚. 新的交互技术对计算机图像设计发展的影响. 北京: 艺术与设计, 2007-12
[34] 结合手写与语音的汉字输入. 微软亚洲研究院创新日技术演示. http://research.microsoft.com/aboutmsr/labs/asia/innovationday/cn_ScienceFair.aspx, 2006-4
[35] Donald A. Norman. Emotional Design. 付秋芳, 程进三译. 北京: 电子工业出版社, 2006-1
[36] 张健浪. 2007 年度技术领域之最. 重庆: 微型计算机, 2007-12
[37] Nielsen J. Usability Laboratories. Behavior and Information Technology, 1994
[38] 董建明, 傅利民, 饶培伦, Gavriel Salvendy. Human-Computer Interaction: User Centered Design and Evaluation. 2nd Edition. 北京: 清华大学出版社, 2007-5
[39] 朱印, 许士彦. Visual Design Workshop. 2005 User Friendly China, 2005
[40] Nielsen J, Molich R. Heuristic Evaluation of User Interface. New York: ACM Press, 1990
[2] 吴海菁. 传输方式泾渭分明, 手机电视的两难抉择. 慧聪网广电行业: http://info.broadcast.hc360.com/HTML/001/002/014/015/003/61997.htm, 2004-8
[3] Oliver Reichenstein . Web Design is 95% Typography. http://informationarchitects.jp/the-web-is-all-about-typography-period, 2006-10
[4] 中国欧盟可用性中心. http://usability.dlmu.edu.cn, 2004-12
[5] 陈启安. 软件人机界面设计. 北京: 高等教育出版社, 2004-2
[6] Robert J, Sternberg. Cognitive Psychology. 杨炳钧译. 第 3 版. 北京: 中国轻工业出版社, 2006-1
[7] Windy. 什么是交互设计(Interaction Design)?. http://www.dedream.com, 2004-9
[8] Jennifer Preece, Yvonne Sharp, Helen Shap. Interaction Design-Beyond Human-Computer Interaction. 1st Edition. 北京: 电子工业出版社, 2003-1
[9] ACM SIGCHI, 1992-6
[10] 人机交互技术. http://www.ccw.com.cn/cto2004/htm2004/20041224_14NEA.htm, 2004-12
[11] 周惟菁. 未来世界的设计法则. http://www.gemag.com.cn/gemag/new/Article_Content.asp?D_ID=2573, 2007-3
[12] Marc Retting. Interaction Design History in a Teeny Little Nutshell. http://www.marcrettig.com, 2004-4
[13] Artec. 人机交互技术发展左右产业趋势. http://www.infodesign.cn, 2007-9
[14] Dan Saffer. Design for Interaction. Peachpit Press, 2006-7
[15] Skyblue. 关于用户交互设计的一些原则. UCDChina: http://groups.google.com/group/UCDChina, 2007-3
[16] Calum Benson, Adam Elman, Seth Nickell. GNOME Human Interface Guidelines (1.0). The GNOME Usability Project, 2002
[17] Alan Dix Janet Finlay. Human-Computer Interaction. 蔡利栋译. 第 3 版. 北京: 电子工业出版社, 2007
[18] 朱志实. 手机电视标准及其技术分析. 声像与电脑, 2006-12
[19] Andrew S. Tanenbaum. Computer Networks. 熊桂喜, 王小虎译. 第 3 版. 北京: 清华大学出版社, 1998-7
[20] 吴国勇. 网络视频流媒体技术应用. 北京: 北京邮电大学出版社, 2001
[21] 宋延昭. 嵌入式操作系统介绍及选型原则. http://www.ck365.cn/anli/show.asp?infoid=488, 2006-8
[22] 魏格利, 莫思, 福特. Microsoft Mobile 移动开发宝典. 张大威译. 北京: 清华大学出版社, 2008-3
[23] 杨景. IPTV 业务的用户体验. http://blog.lmtw.com/b/jamesjingyang/archives/2006/40205.html, 2006-9
[24] Proctor R W, Van Zandt T. Human Factors: In Simple and Complex System. Needham Heights, MA: Allyn and Bacon, 1994
[25] Robert Rubinoff. How To Quantify The User Experience. http://www.FullSearcher.com, 2004-4
[26] Ben Shneiderman, Catherine Plaisant. Designing the User Interface: Strategies for Effective Human-Computer Interaction.张国印, 李健利等译. 第 4 版. 北京: 电子工业出版社, 2007-2
[27] 于利国. 手机电视设计调查: [西安交通大学本科论文] 西安: 西安交通大学, 2007-12
[28] 谷冠一. 基于用户感知价值为中心的手机交互设计: [湖南大学硕士学位论文]. 长沙: 湖南大学设计艺术学院, 2005-4
[29] Nielsen J. Usability Engineering. Boston: Academic Press, 1993
[30] 曹岳辉等. 计算机硬件技术基础. 北京: 清华大学出版社, 2008-1
[31] 日立. 声音识别:下一代手机输入接口. 北京: 中国电子报, 2007-8
[32] 魏宇. 什么是中文输入法. 新浪网: http://tech.sina.com.cn/s/focus/input05/index.shtml, 2005-5
[33] 王尚. 新的交互技术对计算机图像设计发展的影响. 北京: 艺术与设计, 2007-12
[34] 结合手写与语音的汉字输入. 微软亚洲研究院创新日技术演示. http://research.microsoft.com/aboutmsr/labs/asia/innovationday/cn_ScienceFair.aspx, 2006-4
[35] Donald A. Norman. Emotional Design. 付秋芳, 程进三译. 北京: 电子工业出版社, 2006-1
[36] 张健浪. 2007 年度技术领域之最. 重庆: 微型计算机, 2007-12
[37] Nielsen J. Usability Laboratories. Behavior and Information Technology, 1994
[38] 董建明, 傅利民, 饶培伦, Gavriel Salvendy. Human-Computer Interaction: User Centered Design and Evaluation. 2nd Edition. 北京: 清华大学出版社, 2007-5
[39] 朱印, 许士彦. Visual Design Workshop. 2005 User Friendly China, 2005
[40] Nielsen J, Molich R. Heuristic Evaluation of User Interface. New York: ACM Press, 1990