行政许可审批绩效监察效能评估模型研究与实现
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摘要
绩效监察效能评估系统建立在行政并联审批系统之上,通过设计特定的规则来监控办事人员所处理的行政事务,并且将考勤系统,评价系统等多种数据进行集合,用科学的计算方法,分析这些数据,对各部门和办事人员的效能进行监控,并且时时报警,加强内部监督。
本文基于行政并联审批系统实时采集行政许可的相关审批数据、发放满意度调查表对行政机关及其工作人员实施行政许可的行为满意度调查、采用不定期对行政机关及其工作人员实施行政许可的行为抽查等信息,通过扣分制、评分制和加分制等方法构建行政许可绩效评估模型,达到每月对行政机关及其工作人员进行量化测评。研究了构建行政许可绩效评估模型的非结构化原始信息收集机制和信息结构化方法。基于行政许可绩效评估模型实现了绩效监察评估系统。系统包括:行政机关及其工作人员在实施行政许可过程中的行政效能和廉洁情况监控;受理公民、法人和其它组织反映行政机关及其工作人员在实施行政许可过程中影响行政效能和违反行政纪律的投诉;行政机关及其工作人员实施行政许可情况检查;行政机关及其工作人员在实施行政许可过程中出现的影响行政效能和违反行政纪律行为调查;总结、宣传和推广行政机关及其工作人员在行政许可活动中高效运行的行政管理经验等。行政许可绩效测评电子监察实行量化测评,采用扣分制、评分制和加分制,每月对行政机关及其工作人员进行量化测评。
绩效监察评估系统将多年人性考核转化成为根据实际工作量进行考核。它改变了政府形象、优化了政府管理机制、提高了办公效率,加强了内部监督;对从管理为主向服务为主的政府职能转变起到积极的推动作用;为政务公开提供一个重要的考核手段,有助于建设一个高效廉洁的政府。
Efficiency evaluation system for supervising performance, which is based on administration parallel approval system, could monitor the administrative affairs that employees are handling through some specific rules, integrate the data of attendance system and evaluation system together, analyze this data with scientific computing method and control the efficiency between departments and employees, as well as alarm hourly to strengthen internal supervision.
This thesis, based on administration parallel approval system, has established the performance evaluation model of administration permission in order to make the quantifiable evaluation of administrative organs and staff monthly. The model is established by collecting approval data of administration permission in real time, sending out satisfaction questionnaire to survey the satisfaction of administration permission behavior carried out by administrative organs and staff, sampling administration permission behavior of administrative organs and staff from time to time, as well as making use of deduct points system, marking system and bonus points system. This thesis has also constructed the collection mechanism of unstructured original information in performance evaluation model of administration permission and the method of structured information; meanwhile, evaluation system for performance supervising is implemented based on performance evaluation model of administration permission. The system is composed of five parts: monitoring the administration efficiency and probity condition conducted by administrative organs and staff during administration permission; accepting the complaint of citizen, legal person and other organizations caused by administrative organs and staff during administration permission, such as influencing administration efficiency and violating administration discipline; checking the condition of administration permission conducted by administrative organs and staff; investing the behavior of influencing administration efficiency and violating administration discipline emerged in the process of administration permission; summing up, propagating and popularizing the efficient experience of administrative organs and staff during administration permission. Electronic supervising of performance evaluation in administration permission implements quantifiable evaluation carries out quantifiable evaluation to administrative organs and staff monthly according to adopting deducts points system, marking system and bonus points system.
Evaluating system for supervising performance changes the personality evaluation into the evaluation of real workload. It has transformed government image, optimized the mechanism of government management, improved office efficiency and enhanced internal supervising, also plays an important role in changing government function from management to service. Further more, it provides a significant evaluation method for government affairs openness and contributes to establish an efficient and probity government.
本文基于行政并联审批系统实时采集行政许可的相关审批数据、发放满意度调查表对行政机关及其工作人员实施行政许可的行为满意度调查、采用不定期对行政机关及其工作人员实施行政许可的行为抽查等信息,通过扣分制、评分制和加分制等方法构建行政许可绩效评估模型,达到每月对行政机关及其工作人员进行量化测评。研究了构建行政许可绩效评估模型的非结构化原始信息收集机制和信息结构化方法。基于行政许可绩效评估模型实现了绩效监察评估系统。系统包括:行政机关及其工作人员在实施行政许可过程中的行政效能和廉洁情况监控;受理公民、法人和其它组织反映行政机关及其工作人员在实施行政许可过程中影响行政效能和违反行政纪律的投诉;行政机关及其工作人员实施行政许可情况检查;行政机关及其工作人员在实施行政许可过程中出现的影响行政效能和违反行政纪律行为调查;总结、宣传和推广行政机关及其工作人员在行政许可活动中高效运行的行政管理经验等。行政许可绩效测评电子监察实行量化测评,采用扣分制、评分制和加分制,每月对行政机关及其工作人员进行量化测评。
绩效监察评估系统将多年人性考核转化成为根据实际工作量进行考核。它改变了政府形象、优化了政府管理机制、提高了办公效率,加强了内部监督;对从管理为主向服务为主的政府职能转变起到积极的推动作用;为政务公开提供一个重要的考核手段,有助于建设一个高效廉洁的政府。
Efficiency evaluation system for supervising performance, which is based on administration parallel approval system, could monitor the administrative affairs that employees are handling through some specific rules, integrate the data of attendance system and evaluation system together, analyze this data with scientific computing method and control the efficiency between departments and employees, as well as alarm hourly to strengthen internal supervision.
This thesis, based on administration parallel approval system, has established the performance evaluation model of administration permission in order to make the quantifiable evaluation of administrative organs and staff monthly. The model is established by collecting approval data of administration permission in real time, sending out satisfaction questionnaire to survey the satisfaction of administration permission behavior carried out by administrative organs and staff, sampling administration permission behavior of administrative organs and staff from time to time, as well as making use of deduct points system, marking system and bonus points system. This thesis has also constructed the collection mechanism of unstructured original information in performance evaluation model of administration permission and the method of structured information; meanwhile, evaluation system for performance supervising is implemented based on performance evaluation model of administration permission. The system is composed of five parts: monitoring the administration efficiency and probity condition conducted by administrative organs and staff during administration permission; accepting the complaint of citizen, legal person and other organizations caused by administrative organs and staff during administration permission, such as influencing administration efficiency and violating administration discipline; checking the condition of administration permission conducted by administrative organs and staff; investing the behavior of influencing administration efficiency and violating administration discipline emerged in the process of administration permission; summing up, propagating and popularizing the efficient experience of administrative organs and staff during administration permission. Electronic supervising of performance evaluation in administration permission implements quantifiable evaluation carries out quantifiable evaluation to administrative organs and staff monthly according to adopting deducts points system, marking system and bonus points system.
Evaluating system for supervising performance changes the personality evaluation into the evaluation of real workload. It has transformed government image, optimized the mechanism of government management, improved office efficiency and enhanced internal supervising, also plays an important role in changing government function from management to service. Further more, it provides a significant evaluation method for government affairs openness and contributes to establish an efficient and probity government.
引文
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[2]杨军云,陈志刚.基于XML技术的数据集成解决方案的研究与应用[J].电脑与信息技术,2002(10):44-56.
[3]伊晓强.J2EE全实例教程[M].北京:北京希望电子出版社,2002:119-121.
[4] Subrahm Anyam, Allamaraju等.闻道工作室译.J2EE服务器端高级编程[M].北京:机械工业出版社:84-112.
[5]王核成.SOA:新衣裳还是美丽的谎言?[J].程序员,2004(11):12-13.
[6]赵万平.面向服务的高等学校数字化校园模型研究.大庆石油学院工程硕士论文,2009年.
[7] Shin David. Service-oriented architectures[J]. Scientific Computing and Instrumentation, 2004, 21(6): 26-28.
[8]饶元.面向服务体系结构的企业资源计划系统应用模型与集成策略[J].计算机集成制造系统,2006,12(10):1570-1576.
[9]王兵.基于面向服务架构的应用系统开发与集成研究[学位论文].四川大学硕士学位论文,2005,4:18-19.
[10]张尧学,彭明田,张越.SDL_TRAN,一种形式描述语言SDL的交互生成器[J].计算机研究与发展,1994,31(11):44-49.
[11] W3C工作组.W3C服务架构需求.http://www.w3c.org.
[12]朱政.构建行政服务绩效评估的理论与实践框架. http://www.service.gov.cn/reform/info.asp?ArticleId=672,2008.
[13]孙强,孟秀.服务型政府电子政务绩效评估案例分析. http://tech.sina.com.cn/s/2008-10-27/0959850311.shtml, 2008.
[14]孙松涛,蔡伟杰.政府网站绩效评估标准研究. http://egov.sinoth.com/Doc/web/2008/3/12/7847.htm,2008.
[15]孔建寿.面向虚拟企业的项目管理系统分析及实现[J].管理工程学报,2002(2):50-54.
[16]刘伟军,袁建波.基于因特网的项目管理及项目管理系统[J].重庆交通学院学报,2002,21(1):25-26.
[17]赵国生,王惠强,李明军.可生存性网络的形式化建模与分析方法[J].通信学报,2006,27(11A):48-52.
[18]张进明.面向服务的企业应用集成构架模型及其应用研究[学位论文].华中科技大学硕士学位论文,2005:17-18.
[19]朱金生.面向服务的企业应用研究与实现[学位论文].西北工业大学硕士学位论文,2005:17-18.
[20] M. Rezayat. The enterprise-Web portal for life-cycle support computer aided design,2000(32): 85-96.
[21] Bret Hartman, Donald J.Flinn等著,杨硕译.全面掌握Web服务安全性[M].北京:清华大学出版社,2004年.