面向产品全生命周期的网络化技术服务研究
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摘要
随着计算机技术、网络技术、通信技术、人工智能技术的飞速发展,现代制造业正朝着网络化、全球化、智能化的方向发展,网络化制造正是在这一背景下产生的。网络化制造是企业为应对知识经济和制造全球化的挑战而实施的以快速响应市场需求和提高企业竞争力为主要目标的一种先进制造模式。通过采用先进的计算机技术、网络技术、通信技术、人工智能技术、制造技术及其它相关技术,构建面向企业特定需求的基于网络的制造系统,突破空间地域对企业生产经营范围和方式的约束,实现企业间的协同和各种社会资源的共享与集成,高速度、高质量、低成本地为市场提供所需的产品和服务。在新的制造模式下,传统的技术服务模式已无法满足企业和用户的需要。
网络化技术服务是指通过Internet和Web技术给客户提供所需要的服务知识和信息,它是在产品和客户分散化、全球化背景下制造企业实现对客户服务的一种新模式。网络化技术服务系统是为了适应企业制造的分散化以及客户和设备供应商的国际化需求而提出的一种新思路,它主要是采用系统工程的理论、技术和方法,借助于网络技术、计算机技术、现代通信技术、人工智能技术和多媒体技术等建立的用于支持企业内部、企业与客户和供应商之间的信息交换、知识共享和协同工作的计算机网络系统。
本文首先综述了国内外产品全生命周期与技术服务的现状与发展趋势,阐明了本文研究的目的、意义及主要研究内容。在此基础上,对面向产品全生命周期的网络化技术服务的体系结构、网络化技术服务的知识融合与重用、协同工作技术、服务信息的任务规划及网络化技术服务绩效评价进行了深入的研究并在理论研究的基础上进行了原型系统开发。本论文的主要研究工作有：
(1)在查阅了国内外大量文献资料的基础上,对产品全生命周期的内涵与特征、主要研究内容、国内外研究现状与发展趋势及技术服务的定义、国内外研究现状与发展趋势进行了全面的综述,阐明了研究的重要性与意义。
(2)提出了网络化技术服务的定义,分析了面向产品全生命周期网络化技术服务系统的功能需求,建立了面向产品全生命周期网络化技术服务系统的功能模型,设计了基于多Agent面向产品全生命周期的网络化技术服务系统的系统结构。
(3)为了提高系统的智能化,进而提高技术服务的效率和质量,研究了基于本体论的技术服务知识融合与重用,构建了面向产品全生命周期网络化技术服务知识融合的体系结构,研究了技术服务领域知识本体库构建方法。
(4)实现网络化环境下的产品数据共享与交换是进行面向产品全生命周期网络化技术服务系统开发的关键与技术难点。STEP是目前国际上最新的数据交换协议,构建了网络化技术服务环境下基于STEP的数据交换与共享模型。
(5)研究了面向产品全生命周期网络化技术服务系统的协同工作技术。重点研究了面向产品全生命周期满足网络化技术服务要求的系统工作环境构建方法、关键技术及工具。提出了应用程序共享技术与多媒体等相关技术相结合的网络化协同工作环境开发方法。
(6)为了提高网络化技术服务系统的应用效果,提出了序关系分析法与模糊综合评价相结合的网络化技术服务系统绩效综合评价方法,并通过算例详细论述了网络化技术服务系统绩效模糊综合评价过程。
(7)为了验证了理论研究的正确性与技术的可行性,在理论研究的基础上结合沈阳某机床厂的实际需求进行了面向产品全生命周期网络化技术服务原型系统开发,并对系统部分功能模块的实现与使用方法进行了简单分析。
With the development of computer technology, network technology, communication technology and artificial intelligence technology, contemporary manufacturing industry is booming and turning networked, global, and intellectual. In this background, networked manufacturing emerged. Networked manufacturing is an advanced manufacturing mode, which is aimed at fasting market demand response and enhancing companies'competitive power, and is taken by the companies to cope with the challenge by knowledge economy and manufacturing globalization. Networked manufacturing constructs certain network based manufacturing systems for certain requirements. This breaks through the spatial restrictions for companies'business running scale and mode, realizes the cooperation between companies and the integration of social resources, and serves the customers with the required products and services in shorter time, higher quality, and lower cost. Under the new manufacturing mode, the traditional model of technical services can not meet the needs of enterprises and users.
Networked technical service refers to provide customers with the services, knowledge and information they need, while using Internet and Web technology. It is a new mode, which can be used by manufacturing enterprises for providing the services to users in the background of the diversification and globalization of products and customers. As a new idea, networked technical service system is designed to adapt to the decentralization of manufacturing enterprises, as well as the international demand of customers and equipment suppliers. It is a kind of computer network system, which mainly uses the theories, techniques and methods of systems engineering with the help of network technology, computer technology, modern communication technology, artificial intelligence technology and multimedia technology and can be used for information exchange, knowledge sharing and collaborative work of inner-enterprise, enterprises and users and enterprises and suppliers.
Above all, this paper summrizes the status and development trend of product lifecycle and technical service home and abroad and elucidates the purpose, significance and main content of the reasearch of this paper. On this basis, this paper makes the further research to the architecture of networked technical service, the integration and reuse of the knowledge of networked technical service, collaborative work technology, mission planning of the service information and the performance evaluation of networked technical service and makes the development of prototype system based on the theoretic research. In this paper, the main research works are:
(1) Based on large number of literature materials, the definition, connotation and characteristics, main research contents, and research actuality and the development trend home and abroad of networked technical service,as well as the definition and research actuality and the development trend home and abroad of technical service are introduced. Meanwhile, research significance is illustrated.
(2) Functional requirement of networked technical service oriented product lifecycle is analysed. Functional model of networked technical service oriented product lifecycle is built. System architecture of networked technical service oriented product lifecycle based on multi-Agent is designed.
(3) For improving system intelligence in order to improve the effciency and quality of technical service, the integration and reuse of the technical servive knowledge based on ontology theory is researched. The system architecture of networked technical service oriented product lifecycle knowledge fusion is built. The construction method of the ontology library of the field of technical service knowledge is researched.
(4) Realizing product data sharing and exchanging under the networked environment is the key point and technical difficulties to make the system development of networked technical service oriented product lifecycle. STEP is the latest international data exchange agreement. The data exchanging and sharing model of networked technical service based on STEP is built.
(5) The cooperative work technology of networked technical service oriented product lifecycle is researched. The construction method, key technologies and tools of system working environment of networked technical service oriented product lifecycle is mainly researched. The networked cooperative working environmental developing method using a combination of program sharing technology, multimedia technology and relative technologies is presented.
(6) For improving the application effect of networked technical service system, the performance fuzzy comprehensive evaluation method of networked technical service system using a combination of analytic hierarchy process and prior relation method is presented, and through the example, the performance fuzzy process of networked technical service system is dissertated in detail.
(7) Based on theoretical research, a prototype system of networked technical service oriented product lifecycle is developed referred to the actual demand of a CNC machine tool company in Shenyang. The realization and applying method of some functional model in the system is simply analyzed. Testing results demonstrate the correctness of theoretical research and the feasibility of technological realization.
网络化技术服务是指通过Internet和Web技术给客户提供所需要的服务知识和信息,它是在产品和客户分散化、全球化背景下制造企业实现对客户服务的一种新模式。网络化技术服务系统是为了适应企业制造的分散化以及客户和设备供应商的国际化需求而提出的一种新思路,它主要是采用系统工程的理论、技术和方法,借助于网络技术、计算机技术、现代通信技术、人工智能技术和多媒体技术等建立的用于支持企业内部、企业与客户和供应商之间的信息交换、知识共享和协同工作的计算机网络系统。
本文首先综述了国内外产品全生命周期与技术服务的现状与发展趋势,阐明了本文研究的目的、意义及主要研究内容。在此基础上,对面向产品全生命周期的网络化技术服务的体系结构、网络化技术服务的知识融合与重用、协同工作技术、服务信息的任务规划及网络化技术服务绩效评价进行了深入的研究并在理论研究的基础上进行了原型系统开发。本论文的主要研究工作有：
(1)在查阅了国内外大量文献资料的基础上,对产品全生命周期的内涵与特征、主要研究内容、国内外研究现状与发展趋势及技术服务的定义、国内外研究现状与发展趋势进行了全面的综述,阐明了研究的重要性与意义。
(2)提出了网络化技术服务的定义,分析了面向产品全生命周期网络化技术服务系统的功能需求,建立了面向产品全生命周期网络化技术服务系统的功能模型,设计了基于多Agent面向产品全生命周期的网络化技术服务系统的系统结构。
(3)为了提高系统的智能化,进而提高技术服务的效率和质量,研究了基于本体论的技术服务知识融合与重用,构建了面向产品全生命周期网络化技术服务知识融合的体系结构,研究了技术服务领域知识本体库构建方法。
(4)实现网络化环境下的产品数据共享与交换是进行面向产品全生命周期网络化技术服务系统开发的关键与技术难点。STEP是目前国际上最新的数据交换协议,构建了网络化技术服务环境下基于STEP的数据交换与共享模型。
(5)研究了面向产品全生命周期网络化技术服务系统的协同工作技术。重点研究了面向产品全生命周期满足网络化技术服务要求的系统工作环境构建方法、关键技术及工具。提出了应用程序共享技术与多媒体等相关技术相结合的网络化协同工作环境开发方法。
(6)为了提高网络化技术服务系统的应用效果,提出了序关系分析法与模糊综合评价相结合的网络化技术服务系统绩效综合评价方法,并通过算例详细论述了网络化技术服务系统绩效模糊综合评价过程。
(7)为了验证了理论研究的正确性与技术的可行性,在理论研究的基础上结合沈阳某机床厂的实际需求进行了面向产品全生命周期网络化技术服务原型系统开发,并对系统部分功能模块的实现与使用方法进行了简单分析。
With the development of computer technology, network technology, communication technology and artificial intelligence technology, contemporary manufacturing industry is booming and turning networked, global, and intellectual. In this background, networked manufacturing emerged. Networked manufacturing is an advanced manufacturing mode, which is aimed at fasting market demand response and enhancing companies'competitive power, and is taken by the companies to cope with the challenge by knowledge economy and manufacturing globalization. Networked manufacturing constructs certain network based manufacturing systems for certain requirements. This breaks through the spatial restrictions for companies'business running scale and mode, realizes the cooperation between companies and the integration of social resources, and serves the customers with the required products and services in shorter time, higher quality, and lower cost. Under the new manufacturing mode, the traditional model of technical services can not meet the needs of enterprises and users.
Networked technical service refers to provide customers with the services, knowledge and information they need, while using Internet and Web technology. It is a new mode, which can be used by manufacturing enterprises for providing the services to users in the background of the diversification and globalization of products and customers. As a new idea, networked technical service system is designed to adapt to the decentralization of manufacturing enterprises, as well as the international demand of customers and equipment suppliers. It is a kind of computer network system, which mainly uses the theories, techniques and methods of systems engineering with the help of network technology, computer technology, modern communication technology, artificial intelligence technology and multimedia technology and can be used for information exchange, knowledge sharing and collaborative work of inner-enterprise, enterprises and users and enterprises and suppliers.
Above all, this paper summrizes the status and development trend of product lifecycle and technical service home and abroad and elucidates the purpose, significance and main content of the reasearch of this paper. On this basis, this paper makes the further research to the architecture of networked technical service, the integration and reuse of the knowledge of networked technical service, collaborative work technology, mission planning of the service information and the performance evaluation of networked technical service and makes the development of prototype system based on the theoretic research. In this paper, the main research works are:
(1) Based on large number of literature materials, the definition, connotation and characteristics, main research contents, and research actuality and the development trend home and abroad of networked technical service,as well as the definition and research actuality and the development trend home and abroad of technical service are introduced. Meanwhile, research significance is illustrated.
(2) Functional requirement of networked technical service oriented product lifecycle is analysed. Functional model of networked technical service oriented product lifecycle is built. System architecture of networked technical service oriented product lifecycle based on multi-Agent is designed.
(3) For improving system intelligence in order to improve the effciency and quality of technical service, the integration and reuse of the technical servive knowledge based on ontology theory is researched. The system architecture of networked technical service oriented product lifecycle knowledge fusion is built. The construction method of the ontology library of the field of technical service knowledge is researched.
(4) Realizing product data sharing and exchanging under the networked environment is the key point and technical difficulties to make the system development of networked technical service oriented product lifecycle. STEP is the latest international data exchange agreement. The data exchanging and sharing model of networked technical service based on STEP is built.
(5) The cooperative work technology of networked technical service oriented product lifecycle is researched. The construction method, key technologies and tools of system working environment of networked technical service oriented product lifecycle is mainly researched. The networked cooperative working environmental developing method using a combination of program sharing technology, multimedia technology and relative technologies is presented.
(6) For improving the application effect of networked technical service system, the performance fuzzy comprehensive evaluation method of networked technical service system using a combination of analytic hierarchy process and prior relation method is presented, and through the example, the performance fuzzy process of networked technical service system is dissertated in detail.
(7) Based on theoretical research, a prototype system of networked technical service oriented product lifecycle is developed referred to the actual demand of a CNC machine tool company in Shenyang. The realization and applying method of some functional model in the system is simply analyzed. Testing results demonstrate the correctness of theoretical research and the feasibility of technological realization.
引文
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