高新技术企业员工满意度影响因素分析及测评研究
|
摘要
21世纪人类进入了一个以知识为主宰的全新的经济时代。以新能源技术、新材料技术、网络通讯技术和生物技术为代表的高新技术正在推动人类从后工业时代进入到知识经济时代。传统的以大量消耗原材料和能源为特征的工业经济,正在逐渐丧失昔日的繁荣,全新的基于知识的新经济形态已显出勃勃生机,并展现出其非凡的魅力。而与知识社会密切相关的高新技术产业已经成为世界发达国家竭尽全力追逐的“产业制高点”。人们依托现代信息、通讯、电子等各种现代化生产技术,以人类社会前所未有的速度进行着知识的生产、更新以及应用活动。而高新技术企业就是从事这种活动最重要的载体,知识的产生与应用归根结底离不开高素质的员工。而员工的满意度作为组织管理诊断评价标准,其作用主要反映在帮助组织进行组织诊断、影响组织未来绩效、保证员工心理健康以及提高员工工作质量等四个方面。重视并科学有效的管理员工的满意度,已经成为高新技术企业管理的重要内容和手段。
文章以高新技术企业的资料数据为基础,通过实证研究来剖析高新技术企业的员工满意度影响因素的指标体系。探究在高新技术企业中究竟哪些要素是影响员工满意度的关键因素,可以促使员工的积极性、主动性以及创造性的提高,从而促进企业绩效的提高,企业就可以从这些方面入手进行员工满意度的提升。作者从心理学、管理学、社会学的角度构建了高新技术企业员工满意度影响因素分析模型,通过访谈和发放调查问卷分析员工满意度的影响因素,寻找员工满意的源泉,对回收调查问卷获得的数据进行定量分析,找出对员工满意度有显著影响作用的各种影响要素,为员工满意度的有效管理提供理论依据。
主要研究内容包括：
(1)在文献回顾、梳理和规范分析的基础上,建立基于高新技术企业员工满意度影响因素测评的理论框架。由于高新技术企业员工满意度自身所具有的独特性,区别于其他行业员工满意度的特征,因而对于此问题的研究,应结合高新技术企业的现实,在以往研究的基础上,提出相应的基本理论框架,并对该框架中变量间的相互关系进行剖析,以供高新技术企业在进行员工满意度提升的实践中予以参考,而不能简单照搬现有的国内外的相关研究成果。
(2)通过半结构式访谈的方式与高新技术企业的中层、高层管理人员进行交流与沟通,在有限的时间之内,获取到尽可能多的关于高新技术企业员工满意度影响因素的资料。然后通过文献回顾与访谈结果相结合的方式,提出了相应的潜变量与潜变量之间、潜变量与显变量之间关系的一系列假设,最后再通过问卷调查来建构测量高新技术企业员工满意度影响因素的量表。
(3)通过多种方式进行较大规模的问卷调查,然后所收集到的数据进行分析,使用LISREL8.72统计软件程序构建结构方程模型,使得模型各因子的影响路径明确化,从而研究高新技术企业员工满意度的作用机制和影响路径；使用SPSS15.0统计软件程序进行统计分析,找出对高新技术企业员工满意度有显著影响作用的相关要素,构建高新技术企业员工满意度影响因素的测评模型。运用灰色关联分析法对实证研究结果进行进一步验证。
研究分八个部分对高新技术企业员工满意度影响因素及测评体系进行分析阐述。第1部分是导论；第2部分是文献综述；第3部分是高新技术企业员工满意度的影响机制研究；第4部分是高新技术企业员工满意度影响因素的分析模型构建；第5部分是高新技术企业员工满意度影响因素实证研究设计；第6部分是高新技术企业员工满意度影响因素实证研究结果：第7部分是高新技术企业员工满意度影响因素的改进策略；第8部分是结论与展望。
研究的主要创新点是：
1.系统研究了员工满意度的影响机制,结合国内目前关于员工满意度的研究三个重点提出了系统测评过程。综合国内外研究成果,本研究专门针对高新技术企业员工满意度测评的复杂运行过程的研究领域内,缺乏系统的研究理论作指导。本研究从系统分析的角度,借用组织行为学研究的基本模式“动机—行为—结果”,对员工满意度的影响机制进行分析,了解测评系统中各要素的构成及运行机制,借以寻找评价的关键环节,进行针对性研究。
2.构建了高新技术企业员工满意度影响因素指标体系。经过研究发现,现有的员工满意度影响因素指标体系的构建相对来说较为简单,同时,在部分因子的选择和归类方面其适合度也有待进一步考证。本研究在综合国内外关于员工满意度影响因素的研究结果的基础上,通过增加新的影响因子、修订原有的子层次、对关联因子进行调整等方式,并配以高新技术企业员工满意度的特性构建了较为全面的高新技术企业员工满意度影响因素指标体系。
3.提出了影响高新技术企业员工满意度的直接影响模型和中介影响模型,指出企业形象、企业文化、工作本身与工作环境、职业发展、角色满意度、工作回报、组织公民行为对高新技术企业员工满意度既存在着直接的影响,同时各影响因素间也存在着互相影响的结构关系,共同作用于员工的满意度。而之前的相关研究对影响因素间结构关系未作较为详尽的探讨,可能出现对影响因素的相关重要性的误判。
4.取得了针对高新技术企业领域的特定分类研究成果。本研究专门针对高新技术企业的员工进行调查,调查数据对影响员工满意度的直接因素和中介因素进行了分类阐释,取得了特定行业的研究结论,解决了目前国内外研究多数只是针对员工满意度一般层面的笼统性分析,拓展了该领域分类研究的理论基础。
In the 21st century, the human has entered an absolutely new economic era which is dominated by knowledge. Represented by new energy technology, new material technology, network communication technology and biotechnology, high-technologies are impelling the human entering the knowledge economy time from the post-industrial period. The traditional industrial economy,which is characterized by large consumption of raw material and energy, is gradually losing its former prosperity. The new economy based on knowledge has showed its vitality and its extra-ordinary charm. High-tech industry which is closely related with knowledge society, has become the commanding height of industry pursued by developed countries. People are taking activities in production, updating and application of knowledge at an unprecedented speed by using all kinds of modern manufacturing techniques, such as modern information, communication and electronic technology. And high-tech industry is the most important carrier in these activities. Knowledge can't emerge and be applied without qualified employees. As diagnosis and evaluation criterion of organizational management, staffs satisfaction plays an important role in helping organization to diagnosis, affecting the organization's future performance, ensuring their mental health and raising their work quality. Attaching importance to staff's satisfaction and managing employee satisfaction scientifically and effectively have become important content and mean of the management in high-tech industry.
Based on the data of the high-tech enterprises, this dissertation analyzes employee satisfaction influence factor index system by empirical research. Searching for the key factors that influence employee satisfaction in high-tech enterprises can improve employee's enthusiasm, initiative and creativity, and then promote the improvement of the organization's performance. Then enterprise can evaluate employees'satisfaction from these points. From the view of psychology, management as well as sociology,the author establishes an analysis model of employee satisfaction in high-tech enterprise and analyzes the factors that influence employee satisfaction by interview and questionnaire, for the sake of looking for the source of satisfaction. The author carries on quantitative analysis of the data from questionnaire, finds out the various elements impacting on employee satisfaction, and then offers the theoretical basis for the effective management of satisfaction.
The main research content including:
(1) Based on the through paper review, research and analysis, the dissertation establishes a theoretical framework for influence factors assessment of staff's satisfaction in high-tech enterprises. The uniqueness of employee satisfaction in high-tech enterprises is different from that in other kinds of enterprises. So, it is impossible to copy the existing and related studies. Instead, the dissertation proposes a relevant basic theoretical framework on basis of previous research and the reality of high-tech enterprises. Besides, the dissertation analyzes the relationship between the variables in this framework, in order to supply a reference for high-tech enterprises to improve in the practice of employee satisfaction.
(2) By the means of semi-structure interview with executives in high-tech enterprises, the author communicated with the interviewee relatively open in a limited time, and got as much information as possible about the employee satisfaction influence factors in high-tech enterprises. Then, the author puts forward a series of assumptions of the relationship between the variables by referring the literature and combining it with interview. At last, the author builds and enriches influence factors measurement scale of employee satisfaction in high-tech enterprises through the social survey.
(3) By analyzing the data collected from the questionnaire in a large scale through a variety of ways, the author builds a structural equation model by using LISREL8.72 statistical software program, which makes the impact path of each factor clear, and explores the mechanism and the impact path of staff's satisfaction in high-tech enterprises.By using SPSS15.0 Statistical software program,the author finds out the relevant elements which have a significant effect on employee satisfaction in high-tech enterprises, and builds influence factors assessment model for employee satisfaction in high-tech enterprises.
The dissertation is divided into eight parts to set forth employee satisfaction influence factors assessment system in high-tech enterprises. Part one is the introduction. Part two is the literature review.Part three is the research on the influent mechanism of employee satisfaction in high-tech enterprises.Part four is the concept model construction of employee satisfaction influence factors in high-tech enterprises.Part five is the design of empirical research on employee satisfaction in high-tech enterprises.Part six is the result of employee satisfaction in high-tech enterprises.Part seven is strategies to improve influence factors of employee satisfaction in high-tech enterprises.Part eight is the conclusion and prospect.
The main innovations are:
1. The influent mechanism of employee satisfaction, is systematically studied. The system assessment process is proposed on the basis of the three points of domestic current research on employee satisfaction at home. According to research results at home and abroad, the research supplies the specific guidance on the complex running process on employee satisfaction factors assessment in high-tech enterprises which is lack of systematic research. By using the basic model of organizational behavior "motivation-behavior-results", this study analyzes the influent mechanism of employee satisfaction from the perspective of system analysis and keeps abreast of the composition and operational mechanism of the various elements of the system to find the key of evaluating and take the targeted research.
2. An influence factors index system of employee satisfaction in high-tech enterprise is constructed. It is found, after a study, that the existing construction of employee satisfaction index system is relatively simple. At the same time, the selection and classification of some aspects of their fitness has to be further studied. A more comprehensive assessment of employee satisfaction index system in high-tech enterprises is built on the basis of the findings of the influence factors of the employee satisfaction at home and abroad, by adding new factors, amending the sub-levels, adjusting the association factor and combining with high-tech features of employee satisfaction.
3. The direct effect model and intermediary effect model,which influence employee satisfaction of high-tech enterprises are proposed.lt points out that some factors not only affect directly the effective assessment of employee satisfaction in high-tech enterprises, but also have the structural relationship existed among them, and all of them both act on the employee satisfaction together, such as corporate image、corporate culture、the work itself and the working environment、career development、role satisfaction、work return、organizational citizenship behavior.The previous studies on the structural relationship between factors are not to make a more detailed discussion, which may lead to a misjudgment of the relative importance of these factors.
4. The achievement on the classified field of high-tech enterprises is acquired. The study investigates staff in high-tech enterprises specifically and classifies and expounds the direct factors and mediating factors of survey data which impact assessment of employee satisfaction. Then conclusions in specific industry are made. The study solves the problem that most of the studies at home and abroad analyze the employee satisfaction only in the general level and expands the classified theoretical basis in this field.
文章以高新技术企业的资料数据为基础,通过实证研究来剖析高新技术企业的员工满意度影响因素的指标体系。探究在高新技术企业中究竟哪些要素是影响员工满意度的关键因素,可以促使员工的积极性、主动性以及创造性的提高,从而促进企业绩效的提高,企业就可以从这些方面入手进行员工满意度的提升。作者从心理学、管理学、社会学的角度构建了高新技术企业员工满意度影响因素分析模型,通过访谈和发放调查问卷分析员工满意度的影响因素,寻找员工满意的源泉,对回收调查问卷获得的数据进行定量分析,找出对员工满意度有显著影响作用的各种影响要素,为员工满意度的有效管理提供理论依据。
主要研究内容包括：
(1)在文献回顾、梳理和规范分析的基础上,建立基于高新技术企业员工满意度影响因素测评的理论框架。由于高新技术企业员工满意度自身所具有的独特性,区别于其他行业员工满意度的特征,因而对于此问题的研究,应结合高新技术企业的现实,在以往研究的基础上,提出相应的基本理论框架,并对该框架中变量间的相互关系进行剖析,以供高新技术企业在进行员工满意度提升的实践中予以参考,而不能简单照搬现有的国内外的相关研究成果。
(2)通过半结构式访谈的方式与高新技术企业的中层、高层管理人员进行交流与沟通,在有限的时间之内,获取到尽可能多的关于高新技术企业员工满意度影响因素的资料。然后通过文献回顾与访谈结果相结合的方式,提出了相应的潜变量与潜变量之间、潜变量与显变量之间关系的一系列假设,最后再通过问卷调查来建构测量高新技术企业员工满意度影响因素的量表。
(3)通过多种方式进行较大规模的问卷调查,然后所收集到的数据进行分析,使用LISREL8.72统计软件程序构建结构方程模型,使得模型各因子的影响路径明确化,从而研究高新技术企业员工满意度的作用机制和影响路径；使用SPSS15.0统计软件程序进行统计分析,找出对高新技术企业员工满意度有显著影响作用的相关要素,构建高新技术企业员工满意度影响因素的测评模型。运用灰色关联分析法对实证研究结果进行进一步验证。
研究分八个部分对高新技术企业员工满意度影响因素及测评体系进行分析阐述。第1部分是导论；第2部分是文献综述；第3部分是高新技术企业员工满意度的影响机制研究；第4部分是高新技术企业员工满意度影响因素的分析模型构建；第5部分是高新技术企业员工满意度影响因素实证研究设计；第6部分是高新技术企业员工满意度影响因素实证研究结果：第7部分是高新技术企业员工满意度影响因素的改进策略；第8部分是结论与展望。
研究的主要创新点是：
1.系统研究了员工满意度的影响机制,结合国内目前关于员工满意度的研究三个重点提出了系统测评过程。综合国内外研究成果,本研究专门针对高新技术企业员工满意度测评的复杂运行过程的研究领域内,缺乏系统的研究理论作指导。本研究从系统分析的角度,借用组织行为学研究的基本模式“动机—行为—结果”,对员工满意度的影响机制进行分析,了解测评系统中各要素的构成及运行机制,借以寻找评价的关键环节,进行针对性研究。
2.构建了高新技术企业员工满意度影响因素指标体系。经过研究发现,现有的员工满意度影响因素指标体系的构建相对来说较为简单,同时,在部分因子的选择和归类方面其适合度也有待进一步考证。本研究在综合国内外关于员工满意度影响因素的研究结果的基础上,通过增加新的影响因子、修订原有的子层次、对关联因子进行调整等方式,并配以高新技术企业员工满意度的特性构建了较为全面的高新技术企业员工满意度影响因素指标体系。
3.提出了影响高新技术企业员工满意度的直接影响模型和中介影响模型,指出企业形象、企业文化、工作本身与工作环境、职业发展、角色满意度、工作回报、组织公民行为对高新技术企业员工满意度既存在着直接的影响,同时各影响因素间也存在着互相影响的结构关系,共同作用于员工的满意度。而之前的相关研究对影响因素间结构关系未作较为详尽的探讨,可能出现对影响因素的相关重要性的误判。
4.取得了针对高新技术企业领域的特定分类研究成果。本研究专门针对高新技术企业的员工进行调查,调查数据对影响员工满意度的直接因素和中介因素进行了分类阐释,取得了特定行业的研究结论,解决了目前国内外研究多数只是针对员工满意度一般层面的笼统性分析,拓展了该领域分类研究的理论基础。
In the 21st century, the human has entered an absolutely new economic era which is dominated by knowledge. Represented by new energy technology, new material technology, network communication technology and biotechnology, high-technologies are impelling the human entering the knowledge economy time from the post-industrial period. The traditional industrial economy,which is characterized by large consumption of raw material and energy, is gradually losing its former prosperity. The new economy based on knowledge has showed its vitality and its extra-ordinary charm. High-tech industry which is closely related with knowledge society, has become the commanding height of industry pursued by developed countries. People are taking activities in production, updating and application of knowledge at an unprecedented speed by using all kinds of modern manufacturing techniques, such as modern information, communication and electronic technology. And high-tech industry is the most important carrier in these activities. Knowledge can't emerge and be applied without qualified employees. As diagnosis and evaluation criterion of organizational management, staffs satisfaction plays an important role in helping organization to diagnosis, affecting the organization's future performance, ensuring their mental health and raising their work quality. Attaching importance to staff's satisfaction and managing employee satisfaction scientifically and effectively have become important content and mean of the management in high-tech industry.
Based on the data of the high-tech enterprises, this dissertation analyzes employee satisfaction influence factor index system by empirical research. Searching for the key factors that influence employee satisfaction in high-tech enterprises can improve employee's enthusiasm, initiative and creativity, and then promote the improvement of the organization's performance. Then enterprise can evaluate employees'satisfaction from these points. From the view of psychology, management as well as sociology,the author establishes an analysis model of employee satisfaction in high-tech enterprise and analyzes the factors that influence employee satisfaction by interview and questionnaire, for the sake of looking for the source of satisfaction. The author carries on quantitative analysis of the data from questionnaire, finds out the various elements impacting on employee satisfaction, and then offers the theoretical basis for the effective management of satisfaction.
The main research content including:
(1) Based on the through paper review, research and analysis, the dissertation establishes a theoretical framework for influence factors assessment of staff's satisfaction in high-tech enterprises. The uniqueness of employee satisfaction in high-tech enterprises is different from that in other kinds of enterprises. So, it is impossible to copy the existing and related studies. Instead, the dissertation proposes a relevant basic theoretical framework on basis of previous research and the reality of high-tech enterprises. Besides, the dissertation analyzes the relationship between the variables in this framework, in order to supply a reference for high-tech enterprises to improve in the practice of employee satisfaction.
(2) By the means of semi-structure interview with executives in high-tech enterprises, the author communicated with the interviewee relatively open in a limited time, and got as much information as possible about the employee satisfaction influence factors in high-tech enterprises. Then, the author puts forward a series of assumptions of the relationship between the variables by referring the literature and combining it with interview. At last, the author builds and enriches influence factors measurement scale of employee satisfaction in high-tech enterprises through the social survey.
(3) By analyzing the data collected from the questionnaire in a large scale through a variety of ways, the author builds a structural equation model by using LISREL8.72 statistical software program, which makes the impact path of each factor clear, and explores the mechanism and the impact path of staff's satisfaction in high-tech enterprises.By using SPSS15.0 Statistical software program,the author finds out the relevant elements which have a significant effect on employee satisfaction in high-tech enterprises, and builds influence factors assessment model for employee satisfaction in high-tech enterprises.
The dissertation is divided into eight parts to set forth employee satisfaction influence factors assessment system in high-tech enterprises. Part one is the introduction. Part two is the literature review.Part three is the research on the influent mechanism of employee satisfaction in high-tech enterprises.Part four is the concept model construction of employee satisfaction influence factors in high-tech enterprises.Part five is the design of empirical research on employee satisfaction in high-tech enterprises.Part six is the result of employee satisfaction in high-tech enterprises.Part seven is strategies to improve influence factors of employee satisfaction in high-tech enterprises.Part eight is the conclusion and prospect.
The main innovations are:
1. The influent mechanism of employee satisfaction, is systematically studied. The system assessment process is proposed on the basis of the three points of domestic current research on employee satisfaction at home. According to research results at home and abroad, the research supplies the specific guidance on the complex running process on employee satisfaction factors assessment in high-tech enterprises which is lack of systematic research. By using the basic model of organizational behavior "motivation-behavior-results", this study analyzes the influent mechanism of employee satisfaction from the perspective of system analysis and keeps abreast of the composition and operational mechanism of the various elements of the system to find the key of evaluating and take the targeted research.
2. An influence factors index system of employee satisfaction in high-tech enterprise is constructed. It is found, after a study, that the existing construction of employee satisfaction index system is relatively simple. At the same time, the selection and classification of some aspects of their fitness has to be further studied. A more comprehensive assessment of employee satisfaction index system in high-tech enterprises is built on the basis of the findings of the influence factors of the employee satisfaction at home and abroad, by adding new factors, amending the sub-levels, adjusting the association factor and combining with high-tech features of employee satisfaction.
3. The direct effect model and intermediary effect model,which influence employee satisfaction of high-tech enterprises are proposed.lt points out that some factors not only affect directly the effective assessment of employee satisfaction in high-tech enterprises, but also have the structural relationship existed among them, and all of them both act on the employee satisfaction together, such as corporate image、corporate culture、the work itself and the working environment、career development、role satisfaction、work return、organizational citizenship behavior.The previous studies on the structural relationship between factors are not to make a more detailed discussion, which may lead to a misjudgment of the relative importance of these factors.
4. The achievement on the classified field of high-tech enterprises is acquired. The study investigates staff in high-tech enterprises specifically and classifies and expounds the direct factors and mediating factors of survey data which impact assessment of employee satisfaction. Then conclusions in specific industry are made. The study solves the problem that most of the studies at home and abroad analyze the employee satisfaction only in the general level and expands the classified theoretical basis in this field.
引文
①黄新春,何志聪.胜任力模型如何适用于高科技企业研发团队的管理[J].经济论坛,2004,(8)：58-58,67
①陶向南,金光,赵曙明.创新模式与高新技术企业的组织及人力资源管理,CSSCI学术论文网,2010-08-1620：01.
②李建梁.中国联通W市运维部员工满意度实证研究[J].现代商业,2009,(9)：172-175.
①靳娟,孙启明.高科技企业员工工作满意度调查分析与对策建议[J].科技进步与对策,2007,(3)：187-190.
②冉斌,水藏玺.激励创造双赢：员工满意度管理8讲[M].北京：中国经济出版社,2007.
①赵参,杨文.员工满意度对员工特征和员工报酬影响的研究[J].管理研究,2007,(1)：40-44.
① Campbell, J. P. et al. Managerial Behavior, Performance,and effectiveness[M]. NewYork:Mcgraw2Hill,1970.
①张十菊,廖建桥.员工工作满意度各维度对整体满意度的影响研究[J].科学学与科学技术管理,2007,(8)：184-187
①中消研.论员工满意度调研与企业可持续发展的相互关系,中国人力资源调研网,2005-10-21.
①赵参,杨文员工满意度对员工特征和员工报酬影响的研究[J].管理研究,2007,(1)：40-44.
①谢立波.TAC公司员工工作满意度研究[J].才智,2009,(5)：262-263.
②柯江林,孙健敏,丁沛如.研发人员工作满意度影响因素研究：人口特征视角[J].人力资源管理,2009,(3)：192-196
① John P.Kotter变革的力量[M].华夏出版社.1998,1.
①郭晓薇.企业员工组民行为影响因素的研究[D].华东师范大学,2004,4.
①田喜洲.基于结构方程模型的我国待业员工满意度指数研究[J].北京理工大学学报,2008,(2)：80-82.
②赵晶,武小悦.航天科技组织知识型员工满意度研究[J].华北航天工业学院学报,2006,(8)：9-11.
①田喜洲.基于结构方程模型的我国待业员工满意度指数研究[J].北京理工大学学报,2008,(2)：80-82.
①徐凤银,朱兴珊,颜其彬,李士伦.储层含油气性定量评价中指标权重的确定方法[J].西南石油学院学报,1994,4.
[1]Abhishek Srivastava, Edwin A. Locke, Timothy A. Judge and John W. Adams. Core self-evaluations as causes of satisfaction:The mediating role of seeking task complexity [J]. Journal of Vocational Behavior Volume 77,2010,10, (2):255-265.
[2]Adrian Furnham, K. V. Petrides, Chris J. Jackson, Tim Cotter Do personality factors predicts job satisfaction? [J]. Personality and Individual Differences, Volume 33, Issue 8, December 2002, Pages 1325-1342.
[3]Ahmed S. Assessing the Effect of Job Satisfaction on Managers [J]. International Journal of Value-Based Management,1999,1:11-12.
[4]Allen N J, Meyer J P. The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology,1990,63(1):1-18.
[5]Alfonso Sousa-Poza and Andres A. Sousa-Poza Well-being at work:a cross-national analysis of the levels and determinants of job satisfaction [J]. Journal of Socio-Economics Volume 29, Issue 6,12 November 2000, Pages 517-538.
[6]Angelica Moe, Francesca Pazzaglia, Lucia Ronconi. When being able is not enough. The combined value of positive affect and self-efficacy for job satisfaction in teaching [J]. Teaching and Teacher Education, Volume 26, Issue 5, July 2010, Pages 1145-1153.
[7]Anna M. Zalewska. Relationships between anxiety and job satisfaction-Three approaches:'Bottom-up','top-down'and'transactional'[J]. Personality and Individual Differences, In Press, Corrected Proof, Available online 5 November 2010
[8]Annick Willem, Marc Buelens, Ives De Jonghe. Impact of organizational structure on nurses'job satisfaction:A questionnaire survey [J]. International Journal of Nursing Studies, Volume 44, Issue 6, August 2007, Pages 1011-1020.
[9]Anit Somech, Anat Drach-Zahavy. Understanding extra-role behavior in schools: the relationships between job satisfactions, sense of efficacy, and teachers' extra-role behavior [J]. Teaching and Teacher Education, Volume 16, Issues 5-6, July 2000, Pages 649-659.
[10]Ashley Beebe, Abigail Blaylock, Kaye D. Sweetser. Job satisfaction in public relations internships[J]. Public Relations Review, Volume 35, Issue 2, June 2009, Pages 156-158.
[11]Aven Senter, Robert D. Morgan, Catherine Serna-McDonald, Marshall Bewley. Correctional Psychologist Burnout, Job Satisfaction, and Life Satisfaction [J]. Psychological Services, Volume 7, Issue 3, August 2010, Pages 190-201.
[12]Bas Verplanken. Value congruence and job satisfaction among nurses:a human relations perspective [J]. International Journal of Nursing Studies, Volume 41, Issue 6, August 2004, Pages 599-605.
[13]Becker, H.S. (1960). Notes on the concept of commitment[J]. American Journal of Sociology,66,32-42.
[14]Benjamin Schneider, Robert A. Snyder. Some relationships between job satisfaction and organization climate [J]. Journal of Applied Psychology Volume 60, Issue 3, June 1975, Pages 318-328.
[15]BeomCheol Peter Kim, Suzanne K. Murrmann, Gyumin Lee. Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees [J]. International Journal of Hospitality Management, Volume 28, Issue 4, December 2009, Pages 612-619.
[16]Brian Rutherford, James Boles, G Alexander Hamwi, Ramana Madupalli and Leann Rutherford.The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors [J]. Journal of Business Research Volume 62, Issue 11, November 2009, Pages 1146-1151.
[17]Buchanan B. Building organizational commitment:The socialization of managers in work organizations [J]. Administrative Science Quarterly,1974,19(3): 533-546.
[18]Carsten JM, Specter PE. Unemployment Job Satisfaction and Employee Turnover: A meta-analysis test of the Munchinsky model[J]. Journal of Applied Psychology, 1987,72:374-381.
[19]Charles L. Hulin. Effects of community characteristics on measures of job satisfaction [J].Journal of Applied Psychology, Volume 50, Issue 2, April 1966, Pages 185-192.
[20]Cheng-Feng Cheng, Meng-Kuan Lai and Wann-Yih Wu. Exploring the impact of innovation strategy on R&D employees'job satisfaction:A mathematical model and empirical research [J]. Technovation,Volume 30, Issues 7-8, July-August 2010, Pages 459-470.
[21]Chi-Ming Liu, Ching-Wen Chien, Pesus Chou, Jorn-Hon Liu, Victor Tze-Kai Chen, Jeng Wei, Ying-Yu Kuo, Hui-Chu Lang. An analysis of job satisfaction among physician assistants in Taiwan[J]. Health Policy, Volume 73, Issue 1, July 2005, Pages 66-77.
[22]Chris J. Jackson, Amanda Potter and Sue Dale. Utility of Facet Descriptions in the Prediction of Global Job Satisfaction [J]. European Journal of Psychological Assessment,Volume 14, Issue 2,1998, Pages 134-140.
[23]Cotton J.,& Tuttle J. (1986). Employee turnover:Ameta-analysis and review and implications for future research[J]. Academy of Management Review,11,55～70.
[24]Daniel G Spencer, Richard M. Steers. Performance as a moderator of the job satisfaction-turnover relationship [J]. Journal of Applied Psychology, Volume 66, Issue 4, August 1981, Pages 511-514.
[25]Day. R.L. Extending the Concept of consumer satisfaction, advances in consumer research.,1977,Vol.4:149-154.
[26]Duboff, R.& Heaton, C. (1999). Employee loyalty a link to valuable growth[J]. Strategy Leadership, Jan./Feb., pp.8-13.
[27]E.A.Locke. Job Satisfaction and job Performance:A Theoretical Analysis[J]. anizational Behavior and Human Performance, Vol.5,1970:496.
[28]Eilish McAuliff, Ogenna Manafa, Fresier Maseko, Cameron Bowie and Emma White.Understanding job satisfaction amongst mid-level cadres in Malawi:the contribution of organisational justice [J]. Reproductive Health Matters,Volume 17, Issue 33, May 2009, Pages 80-90.
[29]Eric G.Lambert, Nancy L. Hogan, Marie L. Griffin. The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitment [J]. Journal of Criminal Justice, Volume 35, Issue 6, December 2007, Pages 644-656.
[30]Farh, J.L., Podsakoff, P.M.& Organ, D.W.(1990). Accounting for organizational citizenship behavior:leader fairness and task scope versus satisfaction[J]. Journal of Management,16:705-721.
[31]Fishbein, M. and Ajzen, I. (1975). Belief, attitude, intention, and behavior:An introduction to theory and research. Reading[M].MA:Addison-Wesley.
[32]Fournet, Glemn P., M.K.Distefano& Margret W.Pryer (1966). Job Satisfaction: Issue and Problems[J]. Personnel Psychology, Vol.19:165.
[33]GENE Milbourn, JR., J.D.DUNN. The Job Satisfaction Audit:How to Measure, Interpret, and Use Employee satisfaction Data[J]. American Journal of Small Business,1976, Vol 1(1):35-44.
[34]Hackett, R.D., Bycio, P.,& Hausdorf, P.A.(1994). Further assessments of Meyer and Allen's (1991) three-component model of organizational commitment[J]. Journal of Applied Psychology,79,15-23.
[35]Hackman J.R.& Oldham, G.R. (1976). Motivation through the design of work: Test of a theory[J]. Organization Behavior and Human Performance,16: 250-279.
[36]Hassanreza Zeinabadi. Job satisfaction and organizational commitment as antecedents of Organizational Citizenship Behavior (OCB) of teachers [J]. Procedia-Social and Behavioral Sciences Volume 5,2010, Pages 998-1003.
[37]Hellriegel, D., Jackson, S.E.& Slocum, J.W. (1999).Management (Cincinatti, South-Western).
[38]Herzberg, F., Mausner, B.& Snyderman.B.B. (1959) The Motivation to Work[M]. New York:Wiley.
[39]Heskett, J.L., W.E.Sasser Jr., and L.A.Schlesinger (1997). The Service Profit Chain:How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value[M]. New York:The Free Press.
[40]Hoppock R. Job satisfaction[M]. New York:Harper Brother.1935.
[41]Howard M.Weiss. Deconstructing job satisfaction Separating evaluations, beliefs and affective experiences[J]. Human Resource Management Review,12(2002): 173-194.
[42]Hulin C.L, Blood M.R., Job Enlargement. Individual Differences, and Worker Responses[J]. Psychological Bulletin,1968,69:41-55.
[43]Ingrid Nielsen, Russell Smyth. Job satisfaction and response to incentives among China's urban workforce [J]. Journal of Socio-Economics,Volume 37, Issue 5, October 2008, Pages 1921-1936.
[44]Irene Gil, Gloria Berenguer, Amparo Cervera. The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships [J]. Industrial Marketing Management, Volume 37, Issue 8, November 2008, Pages 921-939.
[45]Jacob K.Eskildsen& Mikkel L. Nussler (2000). The managerial drivers of employee satisfaction and loyalty[J]. In:Total Quality Management, Vol.11, 581-588.
[46]Jennifer L. Welbourne, Donald Eggerth, Tara A. Hartley, Michael E. Andrew, Francisco Sanchez. Coping strategies in the workplace:Relationships with attributional style and job satisfaction [J]. Journal of Vocational Behavior, Volume 70, Issue 2, April 2007, Pages 312-325.
[47]Jen-Te Yang. Antecedents and consequences of job satisfaction in the hotel industry [J]. International Journal of Hospitality Management Volume 29, Issue 4, December 2010, Pages 609-619.
[48]Jeong Eun Park, George D. Deitz. The effect of working relationship quality on salesperson performance and job satisfaction:Adaptive selling behavior in Korean automobile sales representatives [J]. Journal of Business Research,Volume 59, Issue 2, February 2006, Pages 204-213.
[49]Jose A. Cabral Vieira. Skill mismatches and job satisfaction [J]. Economics Letters, Volume 89, Issue 1, October 2005, Pages 39-47.
[50]Josse Delfgaauw. The effect of job satisfaction on job search:Not just whether, but also where [J]. Labour Economics, Volume 14, Issue 3, June 2007, Pages 299-317.
[51]Kenneth L.Bernhardt, Naveen Donthu& Pamela A.Kennett. A Longitudinal Analysis of Satisfaction and Profitability[J]. Journal of Business Research, 2000(47):161-171.
[52]Ketchand, A.A. and J.R.Strawser, Multiple Dimensions of Organizational Commitment:Implications for Future Accounting research[J]. Behavior Research in Accounting,2001,13,221-251.
[53]K.M.Rowland& GR.Ferris (Eds). Research in personnel and human resources management[J]. Vol.3.Greenwich, CT:JAI Press.
[54]Kuei-Mei Cheng. A structural equation modeling analysis of leadership behavior, organizational commitment and job satisfaction of employees in Taiwanese health clubs.2003.
[55]Leanne S. Cowin, Maree Johnson, Rhonda G Craven, Herbert W. Marsh. Causal modeling of self-concept, job satisfaction, and retention of nurses [J]. International Journal of Nursing Studies, Volume 45, Issue 10, October 2008, Pages 1449-1459.
[56]Locke EA. (1969).What is Job satisation? [J].Organization Behavior and Human Performance,4:309-336.
[57]Locke, E.A. (1973).Satisfaction and Dissatisfaction Among White Collar and Blue Collar Employee[J].Journal of Applied Psychology, (58):66-76.
[58]Lynn Gresham. Employees'satisfaction with benefits is rising[J]. Employee Benefit News,2006,4. (http://www.keepmedia.com/pubs/EmployeeBenefitNews).
[59]Lynn Gresham, Employees'.satisfaction with benefits is rising, Employee Benefit News[J]. BenefitNews.com, April 15,2006:17-18.
[60]McCucker, D.& Wolfman, I. (1998). Loyalty in the Eyes of Employers and Employees, Supplement to the November 1998 Workforce [J].www. workforceonline. com.
[61]Meyer, J.P., Allen, N.J. A three-component conceptualization of organizational commitment[J]. Human Resource Management Review,1991,1(1):61-89.
[62]Meyer, J.P., Allen, N.J.,& Smith, C.A. (1993). Commitment to organizations and occupations:Some methodological considerations[J]. Journal of Applied Psychology,78,538-551.
[63]Mowday, R.T., Porter.L.W.,& Steers, R.M. (1982). Employee-organization linkages:The psychology of commitment, absenteeism and turnover[M]. New York:Academic Press.
[64]Mowday, R.T., Steers, R.M.,& Porter, L.W. (1979). The measurement of organizational, commitment[J]. Journal of Vocational Behavior,14,224-247.
[65]Muchinsky, P.M.& Tuttle, M.L. (1979). Employee Turnover:An Empirical and Methodological Assessment[J]. Journal of Vocational Behavior, Vol.14:43-77.
[66]Nicholas G Castle. An instrument to measure job satisfaction of certified nurse assistants [J]. Applied Nursing Research,Volume 23, Issue 4, November 2010, Pages 214-220.
[67]Nicolai Kristensen, Edvard Johansson. New evidence on cross-country differences in job satisfaction, using anchoring vignettes [J]. Labour Economics,Volume 15, Issue 1, February 2008, Pages 96-117.
[68]Osman M. Karatepe, Orhan Uludag, Ismet Menevis, Lejla Hadzimehmedagic, Lulu Baddar. The effects of selected individual characteristics on frontline employee performance and job satisfaction [J]. Tourism Management, Volume 27, Issue 4, August 2006, Pages 547-560.
[69]Paradise-Tornow. Carol A.:Management Effectiveness, Service Quality and Organizational Performance in Banks [J]. Human Resource Planning 14(1991):129-139.
[70]Parrinello KM. Nurses'Satisfaction with their work and patient satisfaction with hospital care:an organization analysis, Rochester[M].NY:Univercity of Rochester,1990.
[71]Paul E. Spector. Job Satisfaction:Application, Assessment, Cause, and Consequences[M]. Sage Publications.1997.
[72]Pfaff, M.1977. The index of consumer satisfaction measurement problem and opportunity, The conceptualization of consumer satisfaction and dissatisfaction, H. Kieth Hunted., Cambridge, MA:Marketing Science.
[73]Philip Kotler. Marketing Management:Analysis, planning, Implementation, and Control (Eighth Edition) [M]. Prentice-Hall In2.
[74]Porter, L.W. Perceived trait requirements in bottom and middle management jobs[J]. Journal of Applied Psychology,1961,45232-236.
[75]Porter, L., Steers, R., Mowday, R,& Boulian, P. (1974). Organizational commitment, job satisfaction and turnover among psychiatric technicians[J]. Journal of Applied Psychology,59:603-609.
[76]Porter, L.W.,& Steers, R.M. (1973). Organizational, work and personal factors in employee turnover and absenteeism[J]. Psychological Bulletin,80,51-76.
[77]Reichheld F.F., W.E. Sasser. Zero Defections:Quality Comes to Services[J].Harvard Business Review,1990(8):105-111.
[78]Rice, R.W., Phillips, S.M.& McFarlin, D.B. (1990). Multiple discrepancies in pay satisfaction[J]. Journal of Applied Psychology,75:356-393.
[79]Richard W. VanVoorhis, Edward M. Levinson. Job Satisfaction among School Psychologists:A Meta-Analysis [J]. School Psychology Quarterly, Volume 21, Issue 1, Spring 2006, Pages 77-90.
[80]Rick Jacobs, Trudy Solomon. Strategies for enhancing the prediction of job performance from job satisfaction [J]. Journal of Applied Psychology, Volume 62, Issue 4, August 1976, Pages 417-421.
[81]Robert B. Ewen. Pressure for production, task difficulty, and the correlation between job satisfaction and job performance [J]. Journal of Applied Psychology, Volume 58, Issue 3, December 1973, Pages 378-380.
[82]Robert M. Klassen, Ming Ming Chiu. Effects on Teachers'Self-Efficacy and Job Satisfaction:Teacher Gender, Years of Experience, and Job Stress [J]. Journal of Educational Psychology, Volume 102, Issue 3, August 2010, Pages 741-756.
[83]Robert W. Lent, Laura Nota, Salvatore Soresi, Maria C. Ginevra, Ryan D. Duffy, Steven D. Brown. Predicting the Job and Life Satisfaction of Italian Teachers: Test of a Social Cognitive Model [J]. Journal of Vocational Behavior, In Press, Accepted Manuscript, Available online 23 December 2010.
[84]Robert W. Lent, Steven D. Brown. Integrating person and situation perspectives on worksatisfaction:A social-cognitive view [J]. Journal of Vocational Behavior, Volume 69, Issue 2, October 2006, Pages 236-247.
[85]Robin L. Snipes, Sharon L. Oswald, Michael LaTour and Achilles A. Armenakis. The effects of specific job satisfaction facets on customer perceptions of service quality:an employee-level analysis [J]. Journal of Business Research,Volume 58, Issue 10, October 2005, Pages 1330-1339.
[86]Ryan D. Duffy, George V. Richard. Physician job satisfaction across six major specialties [J]. Journal of Vocational Behavior,Volume 68, Issue 3, June 2006, Pages 548-559.
[87]Sam E. White, Terence R. Mitchell and Cecil H. Bell. Goal setting, evaluation apprehension, and social cues as determinants of job performance and job satisfaction in a simulated organization [J]. Journal of Applied Psychology, Volume 62, Issue 6, December 1977, Pages 665-673.
[88]Seashore S, Taber T. Job satisfaction and Their Correlations[J]. American Behavior and Scientists,1975(5):346.
[89]Smith, P.C., Kendall, L.,& Hulin.C.L. (1969). The measurement of satisfaction in work and retirement[M]. Chicago:Rand McNally.
[90]Staw, B.M.& Ross, J. (1985). Stability in the midst of change:a depositional approach to job attitudes[J]. Journal of Applied Psychology,70,469-480.
[91]Terry Lam, Tom Baum and Ray Pine. Subjective norms:Effects on Job Satisfaction [J]. Annals of Tourism Research,Volume 30, Issue 1, January 2003, Pages 160-177.
[92]Terry T. Ishitani. Exploring the effects of congruence and Holland's personality codes on job satisfaction:An application of hierarchical linear modeling techniques [J]. Journal of Vocational Behavior, Volume 76, Issue 1, February 2010, Pages 16-24.
[93]Thomas S. Bateman, Stephen Strasser. A cross-lagged regression test of the relationships between job tension and employee satisfaction [J]. Journal of Applied Psychology,Volume 68, Issue 3, August 1983, Pages 439-445.
[94]Thomas A. Wright, Russell Cropanzano and Douglas G Bonett. The Moderating Role of Employee Positive Well Being on the Relation between Job Satisfaction and Job Performance [J]. Journal of Occupational Health Psychology,Volume 12, Issue 2, April 2007, Pages 93-104.
[95]Timothy A. Judge, Ronald F. Piccolo, Nathan P. Podsakoff, John C. Shawand Bruce L. Rich.The relationship between pay and job satisfaction:A meta-analysis of the literature [J]. Journal of Vocational Behavior,Volume 77, Issue 2, October 2010, Pages 157-167.
[96]Vroom, V.H. (1962). Ego-involvement, job satisfaction and job performance[J]. Personnel Psychology, Vol 15:159-177.
[97]Vroom. V.H. (1964). Work and motivation[M]. New York:Wiley.
[98]Wanous, J.P. (1979).Job Survival of New Employee[J].Psychology, Vol.32: 651-662.
[99]Wendy R. Boswell, Abbie J. Shipp, Stephanie C. Payne, Satoris S. Culbertson. Changes in Newcomer Job Satisfaction over Time:Examining the Pattern of Honeymoons and Hangovers [J]. Journal of Applied Psychology, Volume 94, Issue 4, July 2009, Pages 844-858.
[100]Wiener Y. Commitment in organization:A normative view[J]. Academy of Management Review,1952,7(3):418-428.
[101]W.W. Ronan. Individual and situational variables relating to job satisfaction [J]. Journal of Applied Psychology,Volume 54, Issue 1, Part 2, February 1970, Pages 1-31.
[102]Xiaoxiao Hu, Seth Kaplan and Reeshad S. Dalal. An examination of blue-versus white-collar workers'conceptualizations of job satisfaction facets [J]. Journal of Vocational Behavior,Volume 76, Issue 2, April 2010, Pages 317-325.
[103]Xinyuan (Roy) Zhao, Hailin Qu, Richard Ghiselli. Examining the relationship of work-family conflict to job and life satisfaction:A case of hotel sales managers [J]. International Journal of Hospitality Management, Volume 30, Issue 1, March 2011, Pages 46-54.
[104]Yitzhak Fried, Arie Shirom, Simona Gilboa, Cary L. Cooper. The Mediating Effects of Job Satisfaction and Propensity to Leave on Role Stress-Job Performance Relationships:Combining Meta-Analysis and Structural Equation Modeling [J]. International Journal of Stress Management, Volume 15, Issue 4, November 2008, Pages 305-328.
[105]Youngjoon Seo, Jongwook Ko, James. L. Price. The determinants of job satisfaction among hospital nurses:a model estimation in Korea [J]. International Journal of Nursing Studies, Volume 41, Issue 4, May 2004, Pages 437-446.
[106]Zehra Golbasi, Meral Kelleci, Selma Dogan. Relationships between coping strategies, individual characteristics and job satisfaction in a sample of hospital nurses:Cross-sectional questionnaire survey [J]. International Journal of Nursing Studies, Volume 45, Issue 12, December 2008, Pages 1800-1806.
[107]Zibin Song, Prakash K. Chathoth. Intern newcomers'global self-esteem, overall job satisfaction, and choice intention:Person-organization fit as a mediator [J]. International Journal of Hospitality Management,Volume 30, Issue 1, March 2010, Pages 119-128.
[108]安娜.企业内外部顾客之间的“满意映像”研究.天津大学管理科学与工程博士论文[D],指导教师：刘金兰,2006,08,(01)
[109]安殉.面向顾客满意度改进决策的结构方程和影响图结合研究.天津大学博士学位论文[D],专业：管理科学与工程.指导教师：刘金兰,2006,06,(01).
[110]白琳,岑成德.宾馆员工工作满意感影响因素研究——人工神经网络方法[J].旅游科学,2006,(10)：26-35.
[111]曹叶青,梁力军.基于PIAIR循环的电力企业员工满意度评价分析研究[J].华北电力大学学报(社会科学版),2008,(2)：19-23.
[112]陈博.员工满意度模型分析及其应用[J].工业技术经济,2001,(3)：80-81.
[113]陈江,林日鹏.农村信用社员工工作满意度与组织承诺关系的实证研究[J].海南金融,2010,(4)：80-83.
[114]陈子彤,朱怡,文雯.知识型员工工作态度与离职倾向关系的实证研究[J].武汉科技学院学报,2009,(11)：73-74.
[115]程贯平,汪文颂.如何科学有效地进行员工满意度调查[J].中外企业家,2005,(11)：71-74.
[116]程贯平.浅谈员工满意度的调查[J].科技情报开发与经济,2006,(3)：185-187.
[117]程祺,李孝明.企业员工人格态度对工作满意度的影响[J].管理学报,2010,(7)：103-110.
[118]程志超,马天超,杨正国.影响员工满意感的工作特征研究[J].天津大学学报,2001,(3)：60-63.
[119]杜梅雅.提高员工满意度的方法[J].人力资源开发,2005,(11)：46-47.
[120]丁敏.提升企业员工满意度的策略研究.现代商贸工业[J],2009,(2)：147-148.
[121]段水莲.湖南狱警工作满意度的现状调查与分析[J].中国健康心理学杂志,2007,(8)：724-726.
[122]段丽华.我国企业员工满意度研究述评[J].科技创业月刊,2007,(4)：137-144.
[123]冯葆勇,黄映琴.国际货代企业员工工作满意度实证研究——以福建国际货代行业为例[J].沿海企业与科技,2009,(11)：59-61.
[124]傅鲜枝.谈员工工作满意度与企业利润的关系[J].经营管理者,2009,(8)：112.
[125]付艳荣,郑强国,张丽丽.北京市软件业80后员工满意度调研及提升策略[J].中国高新技术企业,2008,(6)：3-38.
[126]高充彦,郝辽钢.期望和竞争对管理人员满意和忠诚的影响研究[J].管理学报,2010,(1)：103-110.
[127]高充彦.服务管理中的价值、满意及不确定性研究.西南交通大学博士学位论文[D],专业：管理科学与工程,指导教师：胡培,贾建民.2006,03,(01).
[128]高树山,秦红兵.丈量员工满意度[J].中国人力资源开发,2000,(12)：30-31.
[129]耿双军,张孝远,程鹤.员工满意度的模糊综合评价改进模型[J].兰州交通大学学报,2008,(3)：93-96.
[130]关于员工工作满意感理论的综述http://www.zdiao.com/.
[131]郭建琴,李海峰.工厂员工满意度模糊综合评价模型的构建[J].现代商贸工业,2008,(12)：191-192.
[132]郭晓薇.企业员工组织公民行为影响因素的研究[D].华东师范大学,2004,4.
[133]郭志刚.经济放缓下的员工满意度调研[J].现代交际,2009,(5)：29-30.
[134]韩翼,廖建桥.基于八维结构的雇员工作绩效灰局势评价[J].工业工程与管理,2006,(2)：20-25.
[135]何振,林秋好.工作满意度的构成因素及测量方法[J].华东经济管理,2006,(12)：107-110.
[136]何波.论员工满意度研究现状及其设想[J].重庆大学学报,2003,(9)：128-130.
[137]洪健,曾静.员工满意度及其影响因素解析[J].商场现代化,2006,(8)：89-90.
[138]侯丽丽,张鹏,关志民,韩侠,梁洁,张斌.石油企业员工满意度影响因素分析及实证研究[J].石油工业技术监督,2008,(4)：30-34.
[139]胡蓓,陈建安.脑力劳动者工作满意度实证研究[J].科研管理,2003,(7)：39-144.
[140]胡浩,潘军.探讨员工满意度调查分析方法[J].中国人力资源开发,2004,(9)：53-55.
[141]胡月晓.员工满意感与工作绩效关系研究[J].当代经济管理,2006,(12)：57-60.
[142]黄春生.工作满意度、组织承诺与离职倾向相关研究[D],厦门：厦门大学,2004.
[143]黄翠霞,邢以群.员工满意度的测量与分析方法[J].人力资源开发,2002,(2)：50-51.
[144]黄翠霞,邢以群.员工满意度调查表的设计和分析[J].企业经济,2002,(4)：93-94.
[145]黄桂.基于环境视角的工作满意度研究[J].现代管理科学,2007,(10)：47-49.
[146]黄红亮.员工满意度调查在企业中的实施[J].现代商贸工业,2008,(11)：170.
[147]黄新春,何志聪.胜任力模型如何适用于高科技企业研发团队的管理[J].经济论坛,2004,(8)：58-58,67.
[148]蒋勤峰,郑洁,唐宁玉.高科技企业留驻核心员工的对策研究[J].科技与经济,2006,(5)：31-35.
[149]靳娟,孙启明.高科技企业员工工作满意度调查分析与对策建议[J].科技进步与对策,2007,(3)：187-190.
[150]晋雪梅.高科技企业知识型员工的激励问题探讨[J].现代管理科学,2003,(6)：67-68.
[151]金春美,张娜.工作满意度的研究综述[J].现代经济信息,2010,(2)：48.
[152]金玉斌.员工满意度调查实战[J].人力资源管理,2006,(6)：30-33.
[153]酒店员工满意度驱动因素研究http://hotel.sohu.com/.
[154]康丽,朴春凤.利用6sigma提高员工满意度的实证研究[J].市场论坛,2006,(2)：217-218.
[155]柯江林,孙健敏,丁沛如.研发人员工作满意度影响因素研究：人口特征视角[J].人力资源管理,2009,(3)：192-196.
[156]兰惠敏.国外教师工作满意度的研究综述[J].教育探索,2007,(6)：131-132.
[157]卢嘉,时勘,杨继锋.工作满意度的评价结构和方法[J].中国人力资源开发,2001,(1)：15-17.
[158]李超平,李晓轩,时勘.授权的测量及其与员工工作态度的关系[J].心理学报,2006,(3)：99-106.
[159]李超平,孟慧,时勘.变革型领导、家长式领导、PM理论与领导有效性关系的比较研究[J].心理科学,2007,(3)：1477-1481.
[160]李超平,田宝,时勘.变革型领导与员工工作态度：心里授权的中介作用[J].心理学报,2006,(8)：297-306.
[161]李超平,时勘,王继承.企业高层管理者胜任特征模型评价的研究[J].心理学报,2002,34(2)：193-199.
[162]李成文.企业员工满意度测评方法及实证研究[J].四川大学学报,2005,(5)：34-37.
[163]李广平.员工满意度研究的背景、现状及趋势[J].河南工业大学学报(社会科学版),2008,(3)：40.
[164]李怀祖.管理研究方法论[M].西安：西安交通大学出版社,2004.
[165]李建梁.中国联通W市运维部员工满意度实证研究[J].现代商业,2009,(9)：172-175.
[166]李金林,马宝龙.管理统计学应用与实践[M].北京：清华大学出版社,2007.
[167]李柯,钟定国.员工满意度模型的构建及其管理[J].西安工业学院学报,2004,(12)：399-402.
[168]李凌己.试论统一满意度理论的建构[J].中国建材,2010,(10)：97-99.
[169]李璞,南毅,骆毓燕.勘察施工企业员工满意度调查分析[J].软科学,2010,(2)：119-122.
[170]李庆恒.工业企业员工满意度测评指标体系研究[J].集团经济研究,2006,(7)：271.
[171]李守群.你的员工满意吗?——试谈员工满意度测量的做法[J].中国质量,2003,(8)：52-53.
[172]李苏华.员工满意度测量体系初探[J].人力资源管理,2008,(3)：102.
[173]李文芳,李文军.从员工满意度看员工的敬业度[J].重庆科技学院学报(社会科学版),2009,(7)：90-91.
[174]李霞.基于逻辑回归的电子企业员工工作满意度研究[J].郑州航空工业管理学院学报,2010,(2)：46-50.
[175]李雪.绩效评估中提高满意度[J].当代经济,2008,(15)：74.
[176]李研研,芦珊.如何提高企业员工的满意度[J].现代商业,2008,(23)：172.
[177]李忠民,宋晓亮.基于组织支持理论的知识型员工流失研究[J].管理研究,2007,(2)：27-31.
[178]李子叶,席酉民,尚玉钒,杨乐.提高员工工作满意度机制的系统分析：和谐管理理论的启示与价值[J].南开管理评论,2008,(4)：70-77.
[179]李维.提高员工满意度的PDACR循环[J].中国人力资源开发,2001,(9)：39-42.
[180]梁沈.员工调查管理实操细节[M].广东：广东经济出版社,2008.
[181]梁巧转,黄旭峰.高科技企业员工就业初期高离职率的经济学解释[J].预测,2003,(4)：22-25.
[182]凌玲,凌红.工作满意度、组织信任和组织承诺关系的实证研究[J].企业经济,2009,(1)：43-45.
[183]刘凤瑜,张金成.员工满意度调查问卷的有效性及民营企业员工满意度影响因素研究[J].南开管理评论,2004,(7)：98-105.
[184]刘磊.用组织承诺留住高科技企业的优秀员工[J].经济理论研究,2005,(8)：67-69.
[185]刘丽辉.珠三角中小民营企业员工满意度实证研究[J].生产力研究,2009,(8)：170-172.
[186]刘艳琴,陈云立.员工满意度评价与实证研究[J].陕西农业科学,2008,(1)：184-187.
[187]刘勇.高卷入人力资源管理实践工作满意度的干预路径研究——以物流企业 为例的分析[J].物流技术,2009,(7)：144-146.
[188]刘阳.员工满意度与知识员工的激励[J].唯实,2002,(12)：22-25.
[189]刘跃,张道伟.基于4P理念的员工满意度提升[D].企业经济,2008,(9)：60-62.
[190]刘家才.企业员工满意度的内涵、特征、功能及构成研究[J].集团经济研究,2005,(12)：197-198.
[191]廖颖林.结构方程模型及其在顾客满意度研究中的应用[J].统计与决策,2005,(9)：24-26.
[192]卢嘉,时勘.如何调查员工满意度[J].中国人力资源开发,2000,(6)：32-33.
[193]陆素红.中国企业领导影响力与员工心理契约[J].Future World,2008, (7):144-145.
[194]罗玲,杨晓林,李铁林.员工满意度调查探析[J].冶金经济与管理,2008,(1)：31-33.
[195]吕英,王正斌.员工感知的企业社会责任与员工满意度关系的实证研究——以西安地区IT和零售企业为例[J].大连理工大学学报(社会科学版),2009,(9)：50-55.
[196]马静静.高科技企业知识型员工的激励策略[J].时代经贸,2007,(8)：207-208.
[197]马威,孟凯,冯晓庆.大型零售企业员工满意度研究——以物美超市为例[J].商场现代化,2008,(7)：24-25.
[198]孟慧.认真性与下属工作满意感—变革型领导的中介作用[J].心理科学,2005,(5)：1237-1239.
[199]闵锐.理性分析员工满意度[J].合作经济与科技,2007,(4)：52-53.
[200]南剑飞,陈武,赵丽丽,熊志坚.员工满意度模型研究[J].世界标准化与质量管理,2004,(2)：17-20.
[201]聂伟.基于SEM模型的轨道交通企业员工满意度评价[D].城市公共交通,2008,(6)：30.
[202]潘悦华.员工满意度评估与应用研究[J].云南财经大学学报,2004,(1)：85-87.
[203]彭高辉,张愿章.基于灰色因子分析的综合评判方法在满意度评价中的应用[J].华北水利水电学院学报,2010,(2)：106-109.
[204]彭世勇.工作满意度中的中外文化差异[J].汕头大学学报,2003,(5)：41-48.
[205]彭媛.浅论中国企业领导影响力与员工满意度[J].厦门广播电视大学学报,2005,(12)：70-74.
[206]彭正龙,王海花.企业社会责任表现与员工满意度对组织即兴效能的影响[J].心理科学,2010,(1)：118-121.
[207]齐伟超.高科技企业知识员工的忠诚管理[J].领导科学,2005,(7)：44-45.
[208]祁文雅,汪小莉,蔡张寅.员工满意度影响因素综述[J].经济论坛,2005,(2)：85.
[209]权永辉,周志大.国有商业银行员工工作满意度影响因素的实证研究——以中国工商银行四川分行支行为例[J].经济研究,2010,(3-4)：98-99.
[210]冉斌.员工满意度测量手册[M].深圳：海天出版社,2002.
[211]冉斌,水藏玺.激励创造双赢：员工满意度管理8讲[M].北京：中国经济出版社,2007.
[212]冉杰.基于主成份分析的员工满意度实证研究[J].科技经济市场,2007,9：120-121.
[213]邵广禄,李建州,范秀成.心理契约、员工满意与离职意图：基于自我效能感的调节效应分析[J].商业经济与管理,2009,(6)：29-35.
[214]舒晓兵,廖建桥.国企管理人员工作压力源与工作满意度实证研究[J].工业工程与管理,2003,(2)：34-37.
[215]苏宝炜,李薇薇.员工满意度调查的实施与改进(上)[J].现代企业,2009,(5)：76-79.
[216]苏宝炜,李薇薇.员工满意度调查的实施与改进(下)[J].现代企业,2009,(6)：60-62.
[217]睢党臣,李晓静.工作满意度影响因素的排序研究[J].经济理论研究,2006,(11)：43-46.
[218]孙健敏,张明睿.所有制对高绩效工作系统与员工满意度关系的调节作用[J].经济理论与经济管理,2009,(10)：5-13.
[219]孙钰华.职业锚理论下的教师工作满意度研究[J].当代教师教育,2008,(4)：29-31.
[220]滕少霞.心理资本、组织气候与员工工作态度关系的实证研究[J].统计与决 策,2010,(4)：88-90.
[221]田荷梅,秦启文.浅述员工满意度的影响因素及其应用研究[J].商场现代化,2006,(10)：274.
[222]田喜洲.基于人工神经网络的我国接待业员工满意度及其影响因素实证研究[J].软科学,2009,(5)：108-114.
[223]田喜洲.我国外资企业员工满意度影响因素研究[J].现代管理科学,2009,(8)：54-55,64.
[224]田喜洲,蒲勇健.国内外旅游企业员工满意度与忠诚度研究述评[J].旅游科学,2007,(4)：33-39.
[225]田喜洲.基于结构方程模型的我国待业员工满意度指数研究[J].北京理工大学学报,2008,(2)：80-82.
[226]王浩.员工满意度调查之玄机[J].中国新时代,2005,(7)：102-105.
[227]王怀明,冯文武.员工工作满意度研究[J].商业研究,2003,(9)：43-45.
[228]王建民,王传旭,郑文亮.我国煤矿企业员工满意度的实证研究——基于结构方程模型[J].技术经济,2009,(1)：98-103.
[229]王文慧,梅强.企业员工满意度的评估模型与对策研究[J].科技进步与对策,2002,(11)：131-133.
[230]王志琳.医务人员工作价值观与工作满意度研究——以公立及民营医院为例[J].中国卫生事业管理,2010,(3)：160-161,176.
[231]韦菁.提高员工满意度的研究[J].大众标准化,2004,(6)：29-30.
[232]魏本忠.通过员工满意度调查解决企业管理症结[J].经营管理,2009,(21)：71.
[233]魏晓卓,梅健,张光明.高科技企业知识型员工管理对策初探[J].华东船舶工业学院学报,2003,(3)：24-27.
[234]文新跃.知识经济时代提高员工满意度的意义和对策[J].企业经济,2006,(2)：16-18.
[235]吴剑辉,王学力.温氏食品集团企业管理与员工满意度评价分析——基于主成分多因子方差分析[J].商场现代化,2008,(12)：289-290.
[236]吴利萍,冯有胜.基于SEM的高校图书馆员工作满意度研究[J].图书情报工 作,2009,(10),81-83,95.
[237]吴木林.高科技企业知识型员工的激励研究[J].安徽商贸职业技术学院学报,2007,(2)：29-31.
[238]吴维库,姚迪.服务型领导与员工满意度的关系研究[J].管理学报,2009,(3)：338-341.
[239]吴杨,王亮.企业员工满意度模糊综合评价模型的建立与运用[J].江西社会科学,2005,(8)：142-146.
[240]吴兆龙,丁晓.结构方程模型的理论、建立与应用[J].科技管理研究,2004,(6)：90-95.
[241]肖东.员工满意度评价[J].经营管理者,2009,(21)：165,154.
[242]肖飞,林柔桢.强化服务利润链管理培养和提高员工对企业的忠诚度[J].中国农业银行武汉培训学院学报,2008,(4)：40-42.
[243]谢华兴.提高知识员工满意度、创新企业人力资源管理[J].边疆经济与文化,2007,(1)：59-60.
[244]谢立波.TAC公司员工工作满意度研究[J].才智,2009,(5)：262-263.
[245]谢永珍,赵京玲.企业员工满意度指标体系的建立与评价模型[J].技术经济与管理研究,2001,(5)：32-34.
[246]解木春,刘子龙.高科技企业激励制度研究.合作经济与科技[J],2004,(8)：16-17.
[247]熊勇清,屈雅丹.心理契约与员工满意度关系的实证研究[J].企业技术开发,2007,(1)：73-75.
[248]徐丹妮.从员工满意度看服务企业的文化建设[J].湖南商学院学报(双月刊),2008,(4)：65.
[249]徐荣,曹安照.知识员工离职倾向关键性影响因素分析——以科研事业单位为例[J].科技管理研究,2009：468-469,479.
[250]徐尚昆.国外工作不满意与员工创造性研究进展[J].外国经济与管理,2007,(8)：38-44.
[251]徐园媛,梁红.高科技企业员工主动离职的原因与对策分析[J].商场现代化, 2006,(11)：310-311.
[252]徐枞巍,于晓敏,吴旸.变革型领导与工作满意度现有研究之元分析[J].北京航空航天大学学报(社会科学版),2009,(6)：6-11.
[253]徐哲.组织支持与员工满意度相关分析研究[J].天津商学院学报,2004,(1)：21-25.
[254]燕超,杨倩,周媛.员工满意度、组织承诺对组织公民行为的影响研究[J].现代商业,2010,(5)：126.
[255]杨慧.制造业员工工作满意度实证分析研究.硕士论文.专业：管理科学与工程.指导教师：刘业政,20060501.
[256]杨乃定.员工满意度模型及其管理[J].中国管理科学,2000,(3)：61-65.
[257]杨瑞士.提高企业员工满意度的基本思路[J].经济前沿,2003,(12)：12-13.
[258]杨志俊.有效发挥员工满意度调查在事业单位人事管理中的功效[J].职业,2009,(35),22-23.
[259]姚艳虹,曾艳.企业员工工作满意度：调查分析与建议[J].财经理论与实践,2002,(11)：112-115.
[260]叶亚飞.管理方格理论在员工满意度管理中的应用[J].河南社会科学,2009,(9)：53-54.
[261]易牧农,张初兵,韩德昌.员工满意度与顾客满意度传导机制的实证研究[J].预测,2010,(1)：21-26.
[262]殷红霞.西部高科技企业员工满意度调查与激励体系的重新设计.西安财经学院学报[J],2004,(10)：64-67.
[263]员工满意度调查问卷http://zhidao.baidu.com/question/54281334.
[264]游坚平.员工满意度评价方法与工具评析[J].全国商情(经济理论研究),2008,(8)：31-32,142.
[265]余和剑.图书馆馆员满意度测评方法及实证研究[J].商丘职业技术学院学报,2009,(6)：121-122.
[266]俞宏,许丽娟.高科技企业知识型员工的激励问题探讨[J].内蒙古煤炭经济,2006,(8)：59-61.
[267]原文珍,邹平,康凯.再论员工工作满意度及其管理[J].技术经济与管理研究,2009,(2)：71-73.
[268]袁声莉,马士华.员工满意度实证研究[J].技术经济与管理,2002,(3)：22-24.
[269]岳丹,王建敏,岳建.个人—组织契合度对工作满意度的影响研究[J].科技创业月刊,2010,(1)：92-94.
[270]曾贱吉,胡培,蒋玉石.员工对工作满意度、离职倾向影响的实证研究——基于组织政治知觉的角度[J],山西财经大学学报,2010,(2),104-109.
[271]张可人,徐怀伏.高科技企业知识型员工的激励[J].华东经济管理,2006,(4)：43-45.
[272]张琳.企业员工满意度的综合分析及对策研究[J].探求,2008,(5)：59-61.
[273]张勉.中国IT企业雇员流失动因模型的构建与实证研究[D].专业：管理科学与工程.指导教师：蒋正华,朱楚珠,20020301.
[274]张勉,李树茁.企业员工工作满意度决定因素实证研究[J].统计研究,2001,(8)：33-37.
[275]张鹏,关志民,韩侠.员工满意指数测评方法及其管理策略研究——以某石油机械制造企业为例[J].管理科学,2009,(10)：92-101.
[276]张平,崔永胜.员工工作满意度影响因素的研究进展[J].经济师,2005,(2)：160-161.
[277]张士菊,廖建桥.不同人口特征的员工工作满意度的实证分析[J].工业工程与管理,2007,(1)：20-24.
[278]张士菊,廖建桥.员工工作满意度各维度对整体满意度的影响研究[J].科学学与科学技术管理,2007,(8)：184-187.
[279]张文勤.员工满意度监测理论及其应用[J].山东工商学院学报,2005,(10)：51-55.
[280]张小瑜,朱美琳,陈水德.基于聚类分析的员工满意度研究[J].沿海企业与科技,2006,(3)：215-219.
[281]张新安.上海交通大学博士学位论文.构建我国顾客满意度指数的系统研究[D].专业：管理科学与工程.指导教师：田澎,20040605.
[282]张新安,田澎.顾客满意与顾客忠诚之间关系的实证研究[J].管理科学学报,2007,(8)：62-72.
[283]张鑫茹,徐侠.天翼公司员工满意度的调查[J].商场现代化,2009,(5)：48-49.
[284]张雪飞.知识型员工满意度调查分析[J].科技与管理,2009,(5)：139-141.
[285]赵伟军.知识型员工满意度研究[J].生产力研究,2004,(7)：140-142.
[286]赵西萍,殷可.浅谈工作满意感的动态模式http://ncm.jobems.com/TopicIn fo.asp?id=373.
[287]赵参,杨文.员工满意度对员工特征和员工报酬影响的研究[J].管理研究,2007,(1)：40-44.
[288]赵晶,武小悦.航天科技组织知识型员工满意度研究[J].华北航天工业学院学报,2006,(8)：9-11.
[289]赵黎明,潘康宇.高科技行业知识创新人力资本激励因素实证研究[J].科技管理研究,2006,(5)：156-158.
[290]赵黎明,潘康宇.高科技行业失业率、工资水平与工作满意度变化的实证研究[J].统计与决策,2006,(8)：70-71.
[291]赵黎明,潘康宇.高科技行业员工工作满意度模型的建立与应用[J].西安电子科技大学学报,2007,(1)：1-5.
[292]郑蝶杭.论企业的员工满意度[J].华东理工大学学报,2000,(3)：46-51.
[293]周晖,卢艳.员工满意度调查及评估方法[J].湖南财经高等专科学校学报,2007,(8)：118-121.
[294]周开让,林原.基于灰色关联分析的铁路运输企业员工满意度评价研究[J].物流技术,2008,(12)：89-92.
[295]朱爱武,徐浩锋.中小型民营科技企业员工满意度研究——基于宁波星箭航空航天机械厂的实证分析[J].宁波大学学报(理工版),2008,(4)：571-575.
[296]庄素珍.强化理论、双因子理论和三因素模式对顾客满意影响之研究—以品牌手机为例[D].暨南大学,2009,6,12.
①陶向南,金光,赵曙明.创新模式与高新技术企业的组织及人力资源管理,CSSCI学术论文网,2010-08-1620：01.
②李建梁.中国联通W市运维部员工满意度实证研究[J].现代商业,2009,(9)：172-175.
①靳娟,孙启明.高科技企业员工工作满意度调查分析与对策建议[J].科技进步与对策,2007,(3)：187-190.
②冉斌,水藏玺.激励创造双赢：员工满意度管理8讲[M].北京：中国经济出版社,2007.
①赵参,杨文.员工满意度对员工特征和员工报酬影响的研究[J].管理研究,2007,(1)：40-44.
① Campbell, J. P. et al. Managerial Behavior, Performance,and effectiveness[M]. NewYork:Mcgraw2Hill,1970.
①张十菊,廖建桥.员工工作满意度各维度对整体满意度的影响研究[J].科学学与科学技术管理,2007,(8)：184-187
①中消研.论员工满意度调研与企业可持续发展的相互关系,中国人力资源调研网,2005-10-21.
①赵参,杨文员工满意度对员工特征和员工报酬影响的研究[J].管理研究,2007,(1)：40-44.
①谢立波.TAC公司员工工作满意度研究[J].才智,2009,(5)：262-263.
②柯江林,孙健敏,丁沛如.研发人员工作满意度影响因素研究：人口特征视角[J].人力资源管理,2009,(3)：192-196
① John P.Kotter变革的力量[M].华夏出版社.1998,1.
①郭晓薇.企业员工组民行为影响因素的研究[D].华东师范大学,2004,4.
①田喜洲.基于结构方程模型的我国待业员工满意度指数研究[J].北京理工大学学报,2008,(2)：80-82.
②赵晶,武小悦.航天科技组织知识型员工满意度研究[J].华北航天工业学院学报,2006,(8)：9-11.
①田喜洲.基于结构方程模型的我国待业员工满意度指数研究[J].北京理工大学学报,2008,(2)：80-82.
①徐凤银,朱兴珊,颜其彬,李士伦.储层含油气性定量评价中指标权重的确定方法[J].西南石油学院学报,1994,4.
[1]Abhishek Srivastava, Edwin A. Locke, Timothy A. Judge and John W. Adams. Core self-evaluations as causes of satisfaction:The mediating role of seeking task complexity [J]. Journal of Vocational Behavior Volume 77,2010,10, (2):255-265.
[2]Adrian Furnham, K. V. Petrides, Chris J. Jackson, Tim Cotter Do personality factors predicts job satisfaction? [J]. Personality and Individual Differences, Volume 33, Issue 8, December 2002, Pages 1325-1342.
[3]Ahmed S. Assessing the Effect of Job Satisfaction on Managers [J]. International Journal of Value-Based Management,1999,1:11-12.
[4]Allen N J, Meyer J P. The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology,1990,63(1):1-18.
[5]Alfonso Sousa-Poza and Andres A. Sousa-Poza Well-being at work:a cross-national analysis of the levels and determinants of job satisfaction [J]. Journal of Socio-Economics Volume 29, Issue 6,12 November 2000, Pages 517-538.
[6]Angelica Moe, Francesca Pazzaglia, Lucia Ronconi. When being able is not enough. The combined value of positive affect and self-efficacy for job satisfaction in teaching [J]. Teaching and Teacher Education, Volume 26, Issue 5, July 2010, Pages 1145-1153.
[7]Anna M. Zalewska. Relationships between anxiety and job satisfaction-Three approaches:'Bottom-up','top-down'and'transactional'[J]. Personality and Individual Differences, In Press, Corrected Proof, Available online 5 November 2010
[8]Annick Willem, Marc Buelens, Ives De Jonghe. Impact of organizational structure on nurses'job satisfaction:A questionnaire survey [J]. International Journal of Nursing Studies, Volume 44, Issue 6, August 2007, Pages 1011-1020.
[9]Anit Somech, Anat Drach-Zahavy. Understanding extra-role behavior in schools: the relationships between job satisfactions, sense of efficacy, and teachers' extra-role behavior [J]. Teaching and Teacher Education, Volume 16, Issues 5-6, July 2000, Pages 649-659.
[10]Ashley Beebe, Abigail Blaylock, Kaye D. Sweetser. Job satisfaction in public relations internships[J]. Public Relations Review, Volume 35, Issue 2, June 2009, Pages 156-158.
[11]Aven Senter, Robert D. Morgan, Catherine Serna-McDonald, Marshall Bewley. Correctional Psychologist Burnout, Job Satisfaction, and Life Satisfaction [J]. Psychological Services, Volume 7, Issue 3, August 2010, Pages 190-201.
[12]Bas Verplanken. Value congruence and job satisfaction among nurses:a human relations perspective [J]. International Journal of Nursing Studies, Volume 41, Issue 6, August 2004, Pages 599-605.
[13]Becker, H.S. (1960). Notes on the concept of commitment[J]. American Journal of Sociology,66,32-42.
[14]Benjamin Schneider, Robert A. Snyder. Some relationships between job satisfaction and organization climate [J]. Journal of Applied Psychology Volume 60, Issue 3, June 1975, Pages 318-328.
[15]BeomCheol Peter Kim, Suzanne K. Murrmann, Gyumin Lee. Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees [J]. International Journal of Hospitality Management, Volume 28, Issue 4, December 2009, Pages 612-619.
[16]Brian Rutherford, James Boles, G Alexander Hamwi, Ramana Madupalli and Leann Rutherford.The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors [J]. Journal of Business Research Volume 62, Issue 11, November 2009, Pages 1146-1151.
[17]Buchanan B. Building organizational commitment:The socialization of managers in work organizations [J]. Administrative Science Quarterly,1974,19(3): 533-546.
[18]Carsten JM, Specter PE. Unemployment Job Satisfaction and Employee Turnover: A meta-analysis test of the Munchinsky model[J]. Journal of Applied Psychology, 1987,72:374-381.
[19]Charles L. Hulin. Effects of community characteristics on measures of job satisfaction [J].Journal of Applied Psychology, Volume 50, Issue 2, April 1966, Pages 185-192.
[20]Cheng-Feng Cheng, Meng-Kuan Lai and Wann-Yih Wu. Exploring the impact of innovation strategy on R&D employees'job satisfaction:A mathematical model and empirical research [J]. Technovation,Volume 30, Issues 7-8, July-August 2010, Pages 459-470.
[21]Chi-Ming Liu, Ching-Wen Chien, Pesus Chou, Jorn-Hon Liu, Victor Tze-Kai Chen, Jeng Wei, Ying-Yu Kuo, Hui-Chu Lang. An analysis of job satisfaction among physician assistants in Taiwan[J]. Health Policy, Volume 73, Issue 1, July 2005, Pages 66-77.
[22]Chris J. Jackson, Amanda Potter and Sue Dale. Utility of Facet Descriptions in the Prediction of Global Job Satisfaction [J]. European Journal of Psychological Assessment,Volume 14, Issue 2,1998, Pages 134-140.
[23]Cotton J.,& Tuttle J. (1986). Employee turnover:Ameta-analysis and review and implications for future research[J]. Academy of Management Review,11,55～70.
[24]Daniel G Spencer, Richard M. Steers. Performance as a moderator of the job satisfaction-turnover relationship [J]. Journal of Applied Psychology, Volume 66, Issue 4, August 1981, Pages 511-514.
[25]Day. R.L. Extending the Concept of consumer satisfaction, advances in consumer research.,1977,Vol.4:149-154.
[26]Duboff, R.& Heaton, C. (1999). Employee loyalty a link to valuable growth[J]. Strategy Leadership, Jan./Feb., pp.8-13.
[27]E.A.Locke. Job Satisfaction and job Performance:A Theoretical Analysis[J]. anizational Behavior and Human Performance, Vol.5,1970:496.
[28]Eilish McAuliff, Ogenna Manafa, Fresier Maseko, Cameron Bowie and Emma White.Understanding job satisfaction amongst mid-level cadres in Malawi:the contribution of organisational justice [J]. Reproductive Health Matters,Volume 17, Issue 33, May 2009, Pages 80-90.
[29]Eric G.Lambert, Nancy L. Hogan, Marie L. Griffin. The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitment [J]. Journal of Criminal Justice, Volume 35, Issue 6, December 2007, Pages 644-656.
[30]Farh, J.L., Podsakoff, P.M.& Organ, D.W.(1990). Accounting for organizational citizenship behavior:leader fairness and task scope versus satisfaction[J]. Journal of Management,16:705-721.
[31]Fishbein, M. and Ajzen, I. (1975). Belief, attitude, intention, and behavior:An introduction to theory and research. Reading[M].MA:Addison-Wesley.
[32]Fournet, Glemn P., M.K.Distefano& Margret W.Pryer (1966). Job Satisfaction: Issue and Problems[J]. Personnel Psychology, Vol.19:165.
[33]GENE Milbourn, JR., J.D.DUNN. The Job Satisfaction Audit:How to Measure, Interpret, and Use Employee satisfaction Data[J]. American Journal of Small Business,1976, Vol 1(1):35-44.
[34]Hackett, R.D., Bycio, P.,& Hausdorf, P.A.(1994). Further assessments of Meyer and Allen's (1991) three-component model of organizational commitment[J]. Journal of Applied Psychology,79,15-23.
[35]Hackman J.R.& Oldham, G.R. (1976). Motivation through the design of work: Test of a theory[J]. Organization Behavior and Human Performance,16: 250-279.
[36]Hassanreza Zeinabadi. Job satisfaction and organizational commitment as antecedents of Organizational Citizenship Behavior (OCB) of teachers [J]. Procedia-Social and Behavioral Sciences Volume 5,2010, Pages 998-1003.
[37]Hellriegel, D., Jackson, S.E.& Slocum, J.W. (1999).Management (Cincinatti, South-Western).
[38]Herzberg, F., Mausner, B.& Snyderman.B.B. (1959) The Motivation to Work[M]. New York:Wiley.
[39]Heskett, J.L., W.E.Sasser Jr., and L.A.Schlesinger (1997). The Service Profit Chain:How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value[M]. New York:The Free Press.
[40]Hoppock R. Job satisfaction[M]. New York:Harper Brother.1935.
[41]Howard M.Weiss. Deconstructing job satisfaction Separating evaluations, beliefs and affective experiences[J]. Human Resource Management Review,12(2002): 173-194.
[42]Hulin C.L, Blood M.R., Job Enlargement. Individual Differences, and Worker Responses[J]. Psychological Bulletin,1968,69:41-55.
[43]Ingrid Nielsen, Russell Smyth. Job satisfaction and response to incentives among China's urban workforce [J]. Journal of Socio-Economics,Volume 37, Issue 5, October 2008, Pages 1921-1936.
[44]Irene Gil, Gloria Berenguer, Amparo Cervera. The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships [J]. Industrial Marketing Management, Volume 37, Issue 8, November 2008, Pages 921-939.
[45]Jacob K.Eskildsen& Mikkel L. Nussler (2000). The managerial drivers of employee satisfaction and loyalty[J]. In:Total Quality Management, Vol.11, 581-588.
[46]Jennifer L. Welbourne, Donald Eggerth, Tara A. Hartley, Michael E. Andrew, Francisco Sanchez. Coping strategies in the workplace:Relationships with attributional style and job satisfaction [J]. Journal of Vocational Behavior, Volume 70, Issue 2, April 2007, Pages 312-325.
[47]Jen-Te Yang. Antecedents and consequences of job satisfaction in the hotel industry [J]. International Journal of Hospitality Management Volume 29, Issue 4, December 2010, Pages 609-619.
[48]Jeong Eun Park, George D. Deitz. The effect of working relationship quality on salesperson performance and job satisfaction:Adaptive selling behavior in Korean automobile sales representatives [J]. Journal of Business Research,Volume 59, Issue 2, February 2006, Pages 204-213.
[49]Jose A. Cabral Vieira. Skill mismatches and job satisfaction [J]. Economics Letters, Volume 89, Issue 1, October 2005, Pages 39-47.
[50]Josse Delfgaauw. The effect of job satisfaction on job search:Not just whether, but also where [J]. Labour Economics, Volume 14, Issue 3, June 2007, Pages 299-317.
[51]Kenneth L.Bernhardt, Naveen Donthu& Pamela A.Kennett. A Longitudinal Analysis of Satisfaction and Profitability[J]. Journal of Business Research, 2000(47):161-171.
[52]Ketchand, A.A. and J.R.Strawser, Multiple Dimensions of Organizational Commitment:Implications for Future Accounting research[J]. Behavior Research in Accounting,2001,13,221-251.
[53]K.M.Rowland& GR.Ferris (Eds). Research in personnel and human resources management[J]. Vol.3.Greenwich, CT:JAI Press.
[54]Kuei-Mei Cheng. A structural equation modeling analysis of leadership behavior, organizational commitment and job satisfaction of employees in Taiwanese health clubs.2003.
[55]Leanne S. Cowin, Maree Johnson, Rhonda G Craven, Herbert W. Marsh. Causal modeling of self-concept, job satisfaction, and retention of nurses [J]. International Journal of Nursing Studies, Volume 45, Issue 10, October 2008, Pages 1449-1459.
[56]Locke EA. (1969).What is Job satisation? [J].Organization Behavior and Human Performance,4:309-336.
[57]Locke, E.A. (1973).Satisfaction and Dissatisfaction Among White Collar and Blue Collar Employee[J].Journal of Applied Psychology, (58):66-76.
[58]Lynn Gresham. Employees'satisfaction with benefits is rising[J]. Employee Benefit News,2006,4. (http://www.keepmedia.com/pubs/EmployeeBenefitNews).
[59]Lynn Gresham, Employees'.satisfaction with benefits is rising, Employee Benefit News[J]. BenefitNews.com, April 15,2006:17-18.
[60]McCucker, D.& Wolfman, I. (1998). Loyalty in the Eyes of Employers and Employees, Supplement to the November 1998 Workforce [J].www. workforceonline. com.
[61]Meyer, J.P., Allen, N.J. A three-component conceptualization of organizational commitment[J]. Human Resource Management Review,1991,1(1):61-89.
[62]Meyer, J.P., Allen, N.J.,& Smith, C.A. (1993). Commitment to organizations and occupations:Some methodological considerations[J]. Journal of Applied Psychology,78,538-551.
[63]Mowday, R.T., Porter.L.W.,& Steers, R.M. (1982). Employee-organization linkages:The psychology of commitment, absenteeism and turnover[M]. New York:Academic Press.
[64]Mowday, R.T., Steers, R.M.,& Porter, L.W. (1979). The measurement of organizational, commitment[J]. Journal of Vocational Behavior,14,224-247.
[65]Muchinsky, P.M.& Tuttle, M.L. (1979). Employee Turnover:An Empirical and Methodological Assessment[J]. Journal of Vocational Behavior, Vol.14:43-77.
[66]Nicholas G Castle. An instrument to measure job satisfaction of certified nurse assistants [J]. Applied Nursing Research,Volume 23, Issue 4, November 2010, Pages 214-220.
[67]Nicolai Kristensen, Edvard Johansson. New evidence on cross-country differences in job satisfaction, using anchoring vignettes [J]. Labour Economics,Volume 15, Issue 1, February 2008, Pages 96-117.
[68]Osman M. Karatepe, Orhan Uludag, Ismet Menevis, Lejla Hadzimehmedagic, Lulu Baddar. The effects of selected individual characteristics on frontline employee performance and job satisfaction [J]. Tourism Management, Volume 27, Issue 4, August 2006, Pages 547-560.
[69]Paradise-Tornow. Carol A.:Management Effectiveness, Service Quality and Organizational Performance in Banks [J]. Human Resource Planning 14(1991):129-139.
[70]Parrinello KM. Nurses'Satisfaction with their work and patient satisfaction with hospital care:an organization analysis, Rochester[M].NY:Univercity of Rochester,1990.
[71]Paul E. Spector. Job Satisfaction:Application, Assessment, Cause, and Consequences[M]. Sage Publications.1997.
[72]Pfaff, M.1977. The index of consumer satisfaction measurement problem and opportunity, The conceptualization of consumer satisfaction and dissatisfaction, H. Kieth Hunted., Cambridge, MA:Marketing Science.
[73]Philip Kotler. Marketing Management:Analysis, planning, Implementation, and Control (Eighth Edition) [M]. Prentice-Hall In2.
[74]Porter, L.W. Perceived trait requirements in bottom and middle management jobs[J]. Journal of Applied Psychology,1961,45232-236.
[75]Porter, L., Steers, R., Mowday, R,& Boulian, P. (1974). Organizational commitment, job satisfaction and turnover among psychiatric technicians[J]. Journal of Applied Psychology,59:603-609.
[76]Porter, L.W.,& Steers, R.M. (1973). Organizational, work and personal factors in employee turnover and absenteeism[J]. Psychological Bulletin,80,51-76.
[77]Reichheld F.F., W.E. Sasser. Zero Defections:Quality Comes to Services[J].Harvard Business Review,1990(8):105-111.
[78]Rice, R.W., Phillips, S.M.& McFarlin, D.B. (1990). Multiple discrepancies in pay satisfaction[J]. Journal of Applied Psychology,75:356-393.
[79]Richard W. VanVoorhis, Edward M. Levinson. Job Satisfaction among School Psychologists:A Meta-Analysis [J]. School Psychology Quarterly, Volume 21, Issue 1, Spring 2006, Pages 77-90.
[80]Rick Jacobs, Trudy Solomon. Strategies for enhancing the prediction of job performance from job satisfaction [J]. Journal of Applied Psychology, Volume 62, Issue 4, August 1976, Pages 417-421.
[81]Robert B. Ewen. Pressure for production, task difficulty, and the correlation between job satisfaction and job performance [J]. Journal of Applied Psychology, Volume 58, Issue 3, December 1973, Pages 378-380.
[82]Robert M. Klassen, Ming Ming Chiu. Effects on Teachers'Self-Efficacy and Job Satisfaction:Teacher Gender, Years of Experience, and Job Stress [J]. Journal of Educational Psychology, Volume 102, Issue 3, August 2010, Pages 741-756.
[83]Robert W. Lent, Laura Nota, Salvatore Soresi, Maria C. Ginevra, Ryan D. Duffy, Steven D. Brown. Predicting the Job and Life Satisfaction of Italian Teachers: Test of a Social Cognitive Model [J]. Journal of Vocational Behavior, In Press, Accepted Manuscript, Available online 23 December 2010.
[84]Robert W. Lent, Steven D. Brown. Integrating person and situation perspectives on worksatisfaction:A social-cognitive view [J]. Journal of Vocational Behavior, Volume 69, Issue 2, October 2006, Pages 236-247.
[85]Robin L. Snipes, Sharon L. Oswald, Michael LaTour and Achilles A. Armenakis. The effects of specific job satisfaction facets on customer perceptions of service quality:an employee-level analysis [J]. Journal of Business Research,Volume 58, Issue 10, October 2005, Pages 1330-1339.
[86]Ryan D. Duffy, George V. Richard. Physician job satisfaction across six major specialties [J]. Journal of Vocational Behavior,Volume 68, Issue 3, June 2006, Pages 548-559.
[87]Sam E. White, Terence R. Mitchell and Cecil H. Bell. Goal setting, evaluation apprehension, and social cues as determinants of job performance and job satisfaction in a simulated organization [J]. Journal of Applied Psychology, Volume 62, Issue 6, December 1977, Pages 665-673.
[88]Seashore S, Taber T. Job satisfaction and Their Correlations[J]. American Behavior and Scientists,1975(5):346.
[89]Smith, P.C., Kendall, L.,& Hulin.C.L. (1969). The measurement of satisfaction in work and retirement[M]. Chicago:Rand McNally.
[90]Staw, B.M.& Ross, J. (1985). Stability in the midst of change:a depositional approach to job attitudes[J]. Journal of Applied Psychology,70,469-480.
[91]Terry Lam, Tom Baum and Ray Pine. Subjective norms:Effects on Job Satisfaction [J]. Annals of Tourism Research,Volume 30, Issue 1, January 2003, Pages 160-177.
[92]Terry T. Ishitani. Exploring the effects of congruence and Holland's personality codes on job satisfaction:An application of hierarchical linear modeling techniques [J]. Journal of Vocational Behavior, Volume 76, Issue 1, February 2010, Pages 16-24.
[93]Thomas S. Bateman, Stephen Strasser. A cross-lagged regression test of the relationships between job tension and employee satisfaction [J]. Journal of Applied Psychology,Volume 68, Issue 3, August 1983, Pages 439-445.
[94]Thomas A. Wright, Russell Cropanzano and Douglas G Bonett. The Moderating Role of Employee Positive Well Being on the Relation between Job Satisfaction and Job Performance [J]. Journal of Occupational Health Psychology,Volume 12, Issue 2, April 2007, Pages 93-104.
[95]Timothy A. Judge, Ronald F. Piccolo, Nathan P. Podsakoff, John C. Shawand Bruce L. Rich.The relationship between pay and job satisfaction:A meta-analysis of the literature [J]. Journal of Vocational Behavior,Volume 77, Issue 2, October 2010, Pages 157-167.
[96]Vroom, V.H. (1962). Ego-involvement, job satisfaction and job performance[J]. Personnel Psychology, Vol 15:159-177.
[97]Vroom. V.H. (1964). Work and motivation[M]. New York:Wiley.
[98]Wanous, J.P. (1979).Job Survival of New Employee[J].Psychology, Vol.32: 651-662.
[99]Wendy R. Boswell, Abbie J. Shipp, Stephanie C. Payne, Satoris S. Culbertson. Changes in Newcomer Job Satisfaction over Time:Examining the Pattern of Honeymoons and Hangovers [J]. Journal of Applied Psychology, Volume 94, Issue 4, July 2009, Pages 844-858.
[100]Wiener Y. Commitment in organization:A normative view[J]. Academy of Management Review,1952,7(3):418-428.
[101]W.W. Ronan. Individual and situational variables relating to job satisfaction [J]. Journal of Applied Psychology,Volume 54, Issue 1, Part 2, February 1970, Pages 1-31.
[102]Xiaoxiao Hu, Seth Kaplan and Reeshad S. Dalal. An examination of blue-versus white-collar workers'conceptualizations of job satisfaction facets [J]. Journal of Vocational Behavior,Volume 76, Issue 2, April 2010, Pages 317-325.
[103]Xinyuan (Roy) Zhao, Hailin Qu, Richard Ghiselli. Examining the relationship of work-family conflict to job and life satisfaction:A case of hotel sales managers [J]. International Journal of Hospitality Management, Volume 30, Issue 1, March 2011, Pages 46-54.
[104]Yitzhak Fried, Arie Shirom, Simona Gilboa, Cary L. Cooper. The Mediating Effects of Job Satisfaction and Propensity to Leave on Role Stress-Job Performance Relationships:Combining Meta-Analysis and Structural Equation Modeling [J]. International Journal of Stress Management, Volume 15, Issue 4, November 2008, Pages 305-328.
[105]Youngjoon Seo, Jongwook Ko, James. L. Price. The determinants of job satisfaction among hospital nurses:a model estimation in Korea [J]. International Journal of Nursing Studies, Volume 41, Issue 4, May 2004, Pages 437-446.
[106]Zehra Golbasi, Meral Kelleci, Selma Dogan. Relationships between coping strategies, individual characteristics and job satisfaction in a sample of hospital nurses:Cross-sectional questionnaire survey [J]. International Journal of Nursing Studies, Volume 45, Issue 12, December 2008, Pages 1800-1806.
[107]Zibin Song, Prakash K. Chathoth. Intern newcomers'global self-esteem, overall job satisfaction, and choice intention:Person-organization fit as a mediator [J]. International Journal of Hospitality Management,Volume 30, Issue 1, March 2010, Pages 119-128.
[108]安娜.企业内外部顾客之间的“满意映像”研究.天津大学管理科学与工程博士论文[D],指导教师：刘金兰,2006,08,(01)
[109]安殉.面向顾客满意度改进决策的结构方程和影响图结合研究.天津大学博士学位论文[D],专业：管理科学与工程.指导教师：刘金兰,2006,06,(01).
[110]白琳,岑成德.宾馆员工工作满意感影响因素研究——人工神经网络方法[J].旅游科学,2006,(10)：26-35.
[111]曹叶青,梁力军.基于PIAIR循环的电力企业员工满意度评价分析研究[J].华北电力大学学报(社会科学版),2008,(2)：19-23.
[112]陈博.员工满意度模型分析及其应用[J].工业技术经济,2001,(3)：80-81.
[113]陈江,林日鹏.农村信用社员工工作满意度与组织承诺关系的实证研究[J].海南金融,2010,(4)：80-83.
[114]陈子彤,朱怡,文雯.知识型员工工作态度与离职倾向关系的实证研究[J].武汉科技学院学报,2009,(11)：73-74.
[115]程贯平,汪文颂.如何科学有效地进行员工满意度调查[J].中外企业家,2005,(11)：71-74.
[116]程贯平.浅谈员工满意度的调查[J].科技情报开发与经济,2006,(3)：185-187.
[117]程祺,李孝明.企业员工人格态度对工作满意度的影响[J].管理学报,2010,(7)：103-110.
[118]程志超,马天超,杨正国.影响员工满意感的工作特征研究[J].天津大学学报,2001,(3)：60-63.
[119]杜梅雅.提高员工满意度的方法[J].人力资源开发,2005,(11)：46-47.
[120]丁敏.提升企业员工满意度的策略研究.现代商贸工业[J],2009,(2)：147-148.
[121]段水莲.湖南狱警工作满意度的现状调查与分析[J].中国健康心理学杂志,2007,(8)：724-726.
[122]段丽华.我国企业员工满意度研究述评[J].科技创业月刊,2007,(4)：137-144.
[123]冯葆勇,黄映琴.国际货代企业员工工作满意度实证研究——以福建国际货代行业为例[J].沿海企业与科技,2009,(11)：59-61.
[124]傅鲜枝.谈员工工作满意度与企业利润的关系[J].经营管理者,2009,(8)：112.
[125]付艳荣,郑强国,张丽丽.北京市软件业80后员工满意度调研及提升策略[J].中国高新技术企业,2008,(6)：3-38.
[126]高充彦,郝辽钢.期望和竞争对管理人员满意和忠诚的影响研究[J].管理学报,2010,(1)：103-110.
[127]高充彦.服务管理中的价值、满意及不确定性研究.西南交通大学博士学位论文[D],专业：管理科学与工程,指导教师：胡培,贾建民.2006,03,(01).
[128]高树山,秦红兵.丈量员工满意度[J].中国人力资源开发,2000,(12)：30-31.
[129]耿双军,张孝远,程鹤.员工满意度的模糊综合评价改进模型[J].兰州交通大学学报,2008,(3)：93-96.
[130]关于员工工作满意感理论的综述http://www.zdiao.com/.
[131]郭建琴,李海峰.工厂员工满意度模糊综合评价模型的构建[J].现代商贸工业,2008,(12)：191-192.
[132]郭晓薇.企业员工组织公民行为影响因素的研究[D].华东师范大学,2004,4.
[133]郭志刚.经济放缓下的员工满意度调研[J].现代交际,2009,(5)：29-30.
[134]韩翼,廖建桥.基于八维结构的雇员工作绩效灰局势评价[J].工业工程与管理,2006,(2)：20-25.
[135]何振,林秋好.工作满意度的构成因素及测量方法[J].华东经济管理,2006,(12)：107-110.
[136]何波.论员工满意度研究现状及其设想[J].重庆大学学报,2003,(9)：128-130.
[137]洪健,曾静.员工满意度及其影响因素解析[J].商场现代化,2006,(8)：89-90.
[138]侯丽丽,张鹏,关志民,韩侠,梁洁,张斌.石油企业员工满意度影响因素分析及实证研究[J].石油工业技术监督,2008,(4)：30-34.
[139]胡蓓,陈建安.脑力劳动者工作满意度实证研究[J].科研管理,2003,(7)：39-144.
[140]胡浩,潘军.探讨员工满意度调查分析方法[J].中国人力资源开发,2004,(9)：53-55.
[141]胡月晓.员工满意感与工作绩效关系研究[J].当代经济管理,2006,(12)：57-60.
[142]黄春生.工作满意度、组织承诺与离职倾向相关研究[D],厦门：厦门大学,2004.
[143]黄翠霞,邢以群.员工满意度的测量与分析方法[J].人力资源开发,2002,(2)：50-51.
[144]黄翠霞,邢以群.员工满意度调查表的设计和分析[J].企业经济,2002,(4)：93-94.
[145]黄桂.基于环境视角的工作满意度研究[J].现代管理科学,2007,(10)：47-49.
[146]黄红亮.员工满意度调查在企业中的实施[J].现代商贸工业,2008,(11)：170.
[147]黄新春,何志聪.胜任力模型如何适用于高科技企业研发团队的管理[J].经济论坛,2004,(8)：58-58,67.
[148]蒋勤峰,郑洁,唐宁玉.高科技企业留驻核心员工的对策研究[J].科技与经济,2006,(5)：31-35.
[149]靳娟,孙启明.高科技企业员工工作满意度调查分析与对策建议[J].科技进步与对策,2007,(3)：187-190.
[150]晋雪梅.高科技企业知识型员工的激励问题探讨[J].现代管理科学,2003,(6)：67-68.
[151]金春美,张娜.工作满意度的研究综述[J].现代经济信息,2010,(2)：48.
[152]金玉斌.员工满意度调查实战[J].人力资源管理,2006,(6)：30-33.
[153]酒店员工满意度驱动因素研究http://hotel.sohu.com/.
[154]康丽,朴春凤.利用6sigma提高员工满意度的实证研究[J].市场论坛,2006,(2)：217-218.
[155]柯江林,孙健敏,丁沛如.研发人员工作满意度影响因素研究：人口特征视角[J].人力资源管理,2009,(3)：192-196.
[156]兰惠敏.国外教师工作满意度的研究综述[J].教育探索,2007,(6)：131-132.
[157]卢嘉,时勘,杨继锋.工作满意度的评价结构和方法[J].中国人力资源开发,2001,(1)：15-17.
[158]李超平,李晓轩,时勘.授权的测量及其与员工工作态度的关系[J].心理学报,2006,(3)：99-106.
[159]李超平,孟慧,时勘.变革型领导、家长式领导、PM理论与领导有效性关系的比较研究[J].心理科学,2007,(3)：1477-1481.
[160]李超平,田宝,时勘.变革型领导与员工工作态度：心里授权的中介作用[J].心理学报,2006,(8)：297-306.
[161]李超平,时勘,王继承.企业高层管理者胜任特征模型评价的研究[J].心理学报,2002,34(2)：193-199.
[162]李成文.企业员工满意度测评方法及实证研究[J].四川大学学报,2005,(5)：34-37.
[163]李广平.员工满意度研究的背景、现状及趋势[J].河南工业大学学报(社会科学版),2008,(3)：40.
[164]李怀祖.管理研究方法论[M].西安：西安交通大学出版社,2004.
[165]李建梁.中国联通W市运维部员工满意度实证研究[J].现代商业,2009,(9)：172-175.
[166]李金林,马宝龙.管理统计学应用与实践[M].北京：清华大学出版社,2007.
[167]李柯,钟定国.员工满意度模型的构建及其管理[J].西安工业学院学报,2004,(12)：399-402.
[168]李凌己.试论统一满意度理论的建构[J].中国建材,2010,(10)：97-99.
[169]李璞,南毅,骆毓燕.勘察施工企业员工满意度调查分析[J].软科学,2010,(2)：119-122.
[170]李庆恒.工业企业员工满意度测评指标体系研究[J].集团经济研究,2006,(7)：271.
[171]李守群.你的员工满意吗?——试谈员工满意度测量的做法[J].中国质量,2003,(8)：52-53.
[172]李苏华.员工满意度测量体系初探[J].人力资源管理,2008,(3)：102.
[173]李文芳,李文军.从员工满意度看员工的敬业度[J].重庆科技学院学报(社会科学版),2009,(7)：90-91.
[174]李霞.基于逻辑回归的电子企业员工工作满意度研究[J].郑州航空工业管理学院学报,2010,(2)：46-50.
[175]李雪.绩效评估中提高满意度[J].当代经济,2008,(15)：74.
[176]李研研,芦珊.如何提高企业员工的满意度[J].现代商业,2008,(23)：172.
[177]李忠民,宋晓亮.基于组织支持理论的知识型员工流失研究[J].管理研究,2007,(2)：27-31.
[178]李子叶,席酉民,尚玉钒,杨乐.提高员工工作满意度机制的系统分析：和谐管理理论的启示与价值[J].南开管理评论,2008,(4)：70-77.
[179]李维.提高员工满意度的PDACR循环[J].中国人力资源开发,2001,(9)：39-42.
[180]梁沈.员工调查管理实操细节[M].广东：广东经济出版社,2008.
[181]梁巧转,黄旭峰.高科技企业员工就业初期高离职率的经济学解释[J].预测,2003,(4)：22-25.
[182]凌玲,凌红.工作满意度、组织信任和组织承诺关系的实证研究[J].企业经济,2009,(1)：43-45.
[183]刘凤瑜,张金成.员工满意度调查问卷的有效性及民营企业员工满意度影响因素研究[J].南开管理评论,2004,(7)：98-105.
[184]刘磊.用组织承诺留住高科技企业的优秀员工[J].经济理论研究,2005,(8)：67-69.
[185]刘丽辉.珠三角中小民营企业员工满意度实证研究[J].生产力研究,2009,(8)：170-172.
[186]刘艳琴,陈云立.员工满意度评价与实证研究[J].陕西农业科学,2008,(1)：184-187.
[187]刘勇.高卷入人力资源管理实践工作满意度的干预路径研究——以物流企业 为例的分析[J].物流技术,2009,(7)：144-146.
[188]刘阳.员工满意度与知识员工的激励[J].唯实,2002,(12)：22-25.
[189]刘跃,张道伟.基于4P理念的员工满意度提升[D].企业经济,2008,(9)：60-62.
[190]刘家才.企业员工满意度的内涵、特征、功能及构成研究[J].集团经济研究,2005,(12)：197-198.
[191]廖颖林.结构方程模型及其在顾客满意度研究中的应用[J].统计与决策,2005,(9)：24-26.
[192]卢嘉,时勘.如何调查员工满意度[J].中国人力资源开发,2000,(6)：32-33.
[193]陆素红.中国企业领导影响力与员工心理契约[J].Future World,2008, (7):144-145.
[194]罗玲,杨晓林,李铁林.员工满意度调查探析[J].冶金经济与管理,2008,(1)：31-33.
[195]吕英,王正斌.员工感知的企业社会责任与员工满意度关系的实证研究——以西安地区IT和零售企业为例[J].大连理工大学学报(社会科学版),2009,(9)：50-55.
[196]马静静.高科技企业知识型员工的激励策略[J].时代经贸,2007,(8)：207-208.
[197]马威,孟凯,冯晓庆.大型零售企业员工满意度研究——以物美超市为例[J].商场现代化,2008,(7)：24-25.
[198]孟慧.认真性与下属工作满意感—变革型领导的中介作用[J].心理科学,2005,(5)：1237-1239.
[199]闵锐.理性分析员工满意度[J].合作经济与科技,2007,(4)：52-53.
[200]南剑飞,陈武,赵丽丽,熊志坚.员工满意度模型研究[J].世界标准化与质量管理,2004,(2)：17-20.
[201]聂伟.基于SEM模型的轨道交通企业员工满意度评价[D].城市公共交通,2008,(6)：30.
[202]潘悦华.员工满意度评估与应用研究[J].云南财经大学学报,2004,(1)：85-87.
[203]彭高辉,张愿章.基于灰色因子分析的综合评判方法在满意度评价中的应用[J].华北水利水电学院学报,2010,(2)：106-109.
[204]彭世勇.工作满意度中的中外文化差异[J].汕头大学学报,2003,(5)：41-48.
[205]彭媛.浅论中国企业领导影响力与员工满意度[J].厦门广播电视大学学报,2005,(12)：70-74.
[206]彭正龙,王海花.企业社会责任表现与员工满意度对组织即兴效能的影响[J].心理科学,2010,(1)：118-121.
[207]齐伟超.高科技企业知识员工的忠诚管理[J].领导科学,2005,(7)：44-45.
[208]祁文雅,汪小莉,蔡张寅.员工满意度影响因素综述[J].经济论坛,2005,(2)：85.
[209]权永辉,周志大.国有商业银行员工工作满意度影响因素的实证研究——以中国工商银行四川分行支行为例[J].经济研究,2010,(3-4)：98-99.
[210]冉斌.员工满意度测量手册[M].深圳：海天出版社,2002.
[211]冉斌,水藏玺.激励创造双赢：员工满意度管理8讲[M].北京：中国经济出版社,2007.
[212]冉杰.基于主成份分析的员工满意度实证研究[J].科技经济市场,2007,9：120-121.
[213]邵广禄,李建州,范秀成.心理契约、员工满意与离职意图：基于自我效能感的调节效应分析[J].商业经济与管理,2009,(6)：29-35.
[214]舒晓兵,廖建桥.国企管理人员工作压力源与工作满意度实证研究[J].工业工程与管理,2003,(2)：34-37.
[215]苏宝炜,李薇薇.员工满意度调查的实施与改进(上)[J].现代企业,2009,(5)：76-79.
[216]苏宝炜,李薇薇.员工满意度调查的实施与改进(下)[J].现代企业,2009,(6)：60-62.
[217]睢党臣,李晓静.工作满意度影响因素的排序研究[J].经济理论研究,2006,(11)：43-46.
[218]孙健敏,张明睿.所有制对高绩效工作系统与员工满意度关系的调节作用[J].经济理论与经济管理,2009,(10)：5-13.
[219]孙钰华.职业锚理论下的教师工作满意度研究[J].当代教师教育,2008,(4)：29-31.
[220]滕少霞.心理资本、组织气候与员工工作态度关系的实证研究[J].统计与决 策,2010,(4)：88-90.
[221]田荷梅,秦启文.浅述员工满意度的影响因素及其应用研究[J].商场现代化,2006,(10)：274.
[222]田喜洲.基于人工神经网络的我国接待业员工满意度及其影响因素实证研究[J].软科学,2009,(5)：108-114.
[223]田喜洲.我国外资企业员工满意度影响因素研究[J].现代管理科学,2009,(8)：54-55,64.
[224]田喜洲,蒲勇健.国内外旅游企业员工满意度与忠诚度研究述评[J].旅游科学,2007,(4)：33-39.
[225]田喜洲.基于结构方程模型的我国待业员工满意度指数研究[J].北京理工大学学报,2008,(2)：80-82.
[226]王浩.员工满意度调查之玄机[J].中国新时代,2005,(7)：102-105.
[227]王怀明,冯文武.员工工作满意度研究[J].商业研究,2003,(9)：43-45.
[228]王建民,王传旭,郑文亮.我国煤矿企业员工满意度的实证研究——基于结构方程模型[J].技术经济,2009,(1)：98-103.
[229]王文慧,梅强.企业员工满意度的评估模型与对策研究[J].科技进步与对策,2002,(11)：131-133.
[230]王志琳.医务人员工作价值观与工作满意度研究——以公立及民营医院为例[J].中国卫生事业管理,2010,(3)：160-161,176.
[231]韦菁.提高员工满意度的研究[J].大众标准化,2004,(6)：29-30.
[232]魏本忠.通过员工满意度调查解决企业管理症结[J].经营管理,2009,(21)：71.
[233]魏晓卓,梅健,张光明.高科技企业知识型员工管理对策初探[J].华东船舶工业学院学报,2003,(3)：24-27.
[234]文新跃.知识经济时代提高员工满意度的意义和对策[J].企业经济,2006,(2)：16-18.
[235]吴剑辉,王学力.温氏食品集团企业管理与员工满意度评价分析——基于主成分多因子方差分析[J].商场现代化,2008,(12)：289-290.
[236]吴利萍,冯有胜.基于SEM的高校图书馆员工作满意度研究[J].图书情报工 作,2009,(10),81-83,95.
[237]吴木林.高科技企业知识型员工的激励研究[J].安徽商贸职业技术学院学报,2007,(2)：29-31.
[238]吴维库,姚迪.服务型领导与员工满意度的关系研究[J].管理学报,2009,(3)：338-341.
[239]吴杨,王亮.企业员工满意度模糊综合评价模型的建立与运用[J].江西社会科学,2005,(8)：142-146.
[240]吴兆龙,丁晓.结构方程模型的理论、建立与应用[J].科技管理研究,2004,(6)：90-95.
[241]肖东.员工满意度评价[J].经营管理者,2009,(21)：165,154.
[242]肖飞,林柔桢.强化服务利润链管理培养和提高员工对企业的忠诚度[J].中国农业银行武汉培训学院学报,2008,(4)：40-42.
[243]谢华兴.提高知识员工满意度、创新企业人力资源管理[J].边疆经济与文化,2007,(1)：59-60.
[244]谢立波.TAC公司员工工作满意度研究[J].才智,2009,(5)：262-263.
[245]谢永珍,赵京玲.企业员工满意度指标体系的建立与评价模型[J].技术经济与管理研究,2001,(5)：32-34.
[246]解木春,刘子龙.高科技企业激励制度研究.合作经济与科技[J],2004,(8)：16-17.
[247]熊勇清,屈雅丹.心理契约与员工满意度关系的实证研究[J].企业技术开发,2007,(1)：73-75.
[248]徐丹妮.从员工满意度看服务企业的文化建设[J].湖南商学院学报(双月刊),2008,(4)：65.
[249]徐荣,曹安照.知识员工离职倾向关键性影响因素分析——以科研事业单位为例[J].科技管理研究,2009：468-469,479.
[250]徐尚昆.国外工作不满意与员工创造性研究进展[J].外国经济与管理,2007,(8)：38-44.
[251]徐园媛,梁红.高科技企业员工主动离职的原因与对策分析[J].商场现代化, 2006,(11)：310-311.
[252]徐枞巍,于晓敏,吴旸.变革型领导与工作满意度现有研究之元分析[J].北京航空航天大学学报(社会科学版),2009,(6)：6-11.
[253]徐哲.组织支持与员工满意度相关分析研究[J].天津商学院学报,2004,(1)：21-25.
[254]燕超,杨倩,周媛.员工满意度、组织承诺对组织公民行为的影响研究[J].现代商业,2010,(5)：126.
[255]杨慧.制造业员工工作满意度实证分析研究.硕士论文.专业：管理科学与工程.指导教师：刘业政,20060501.
[256]杨乃定.员工满意度模型及其管理[J].中国管理科学,2000,(3)：61-65.
[257]杨瑞士.提高企业员工满意度的基本思路[J].经济前沿,2003,(12)：12-13.
[258]杨志俊.有效发挥员工满意度调查在事业单位人事管理中的功效[J].职业,2009,(35),22-23.
[259]姚艳虹,曾艳.企业员工工作满意度：调查分析与建议[J].财经理论与实践,2002,(11)：112-115.
[260]叶亚飞.管理方格理论在员工满意度管理中的应用[J].河南社会科学,2009,(9)：53-54.
[261]易牧农,张初兵,韩德昌.员工满意度与顾客满意度传导机制的实证研究[J].预测,2010,(1)：21-26.
[262]殷红霞.西部高科技企业员工满意度调查与激励体系的重新设计.西安财经学院学报[J],2004,(10)：64-67.
[263]员工满意度调查问卷http://zhidao.baidu.com/question/54281334.
[264]游坚平.员工满意度评价方法与工具评析[J].全国商情(经济理论研究),2008,(8)：31-32,142.
[265]余和剑.图书馆馆员满意度测评方法及实证研究[J].商丘职业技术学院学报,2009,(6)：121-122.
[266]俞宏,许丽娟.高科技企业知识型员工的激励问题探讨[J].内蒙古煤炭经济,2006,(8)：59-61.
[267]原文珍,邹平,康凯.再论员工工作满意度及其管理[J].技术经济与管理研究,2009,(2)：71-73.
[268]袁声莉,马士华.员工满意度实证研究[J].技术经济与管理,2002,(3)：22-24.
[269]岳丹,王建敏,岳建.个人—组织契合度对工作满意度的影响研究[J].科技创业月刊,2010,(1)：92-94.
[270]曾贱吉,胡培,蒋玉石.员工对工作满意度、离职倾向影响的实证研究——基于组织政治知觉的角度[J],山西财经大学学报,2010,(2),104-109.
[271]张可人,徐怀伏.高科技企业知识型员工的激励[J].华东经济管理,2006,(4)：43-45.
[272]张琳.企业员工满意度的综合分析及对策研究[J].探求,2008,(5)：59-61.
[273]张勉.中国IT企业雇员流失动因模型的构建与实证研究[D].专业：管理科学与工程.指导教师：蒋正华,朱楚珠,20020301.
[274]张勉,李树茁.企业员工工作满意度决定因素实证研究[J].统计研究,2001,(8)：33-37.
[275]张鹏,关志民,韩侠.员工满意指数测评方法及其管理策略研究——以某石油机械制造企业为例[J].管理科学,2009,(10)：92-101.
[276]张平,崔永胜.员工工作满意度影响因素的研究进展[J].经济师,2005,(2)：160-161.
[277]张士菊,廖建桥.不同人口特征的员工工作满意度的实证分析[J].工业工程与管理,2007,(1)：20-24.
[278]张士菊,廖建桥.员工工作满意度各维度对整体满意度的影响研究[J].科学学与科学技术管理,2007,(8)：184-187.
[279]张文勤.员工满意度监测理论及其应用[J].山东工商学院学报,2005,(10)：51-55.
[280]张小瑜,朱美琳,陈水德.基于聚类分析的员工满意度研究[J].沿海企业与科技,2006,(3)：215-219.
[281]张新安.上海交通大学博士学位论文.构建我国顾客满意度指数的系统研究[D].专业：管理科学与工程.指导教师：田澎,20040605.
[282]张新安,田澎.顾客满意与顾客忠诚之间关系的实证研究[J].管理科学学报,2007,(8)：62-72.
[283]张鑫茹,徐侠.天翼公司员工满意度的调查[J].商场现代化,2009,(5)：48-49.
[284]张雪飞.知识型员工满意度调查分析[J].科技与管理,2009,(5)：139-141.
[285]赵伟军.知识型员工满意度研究[J].生产力研究,2004,(7)：140-142.
[286]赵西萍,殷可.浅谈工作满意感的动态模式http://ncm.jobems.com/TopicIn fo.asp?id=373.
[287]赵参,杨文.员工满意度对员工特征和员工报酬影响的研究[J].管理研究,2007,(1)：40-44.
[288]赵晶,武小悦.航天科技组织知识型员工满意度研究[J].华北航天工业学院学报,2006,(8)：9-11.
[289]赵黎明,潘康宇.高科技行业知识创新人力资本激励因素实证研究[J].科技管理研究,2006,(5)：156-158.
[290]赵黎明,潘康宇.高科技行业失业率、工资水平与工作满意度变化的实证研究[J].统计与决策,2006,(8)：70-71.
[291]赵黎明,潘康宇.高科技行业员工工作满意度模型的建立与应用[J].西安电子科技大学学报,2007,(1)：1-5.
[292]郑蝶杭.论企业的员工满意度[J].华东理工大学学报,2000,(3)：46-51.
[293]周晖,卢艳.员工满意度调查及评估方法[J].湖南财经高等专科学校学报,2007,(8)：118-121.
[294]周开让,林原.基于灰色关联分析的铁路运输企业员工满意度评价研究[J].物流技术,2008,(12)：89-92.
[295]朱爱武,徐浩锋.中小型民营科技企业员工满意度研究——基于宁波星箭航空航天机械厂的实证分析[J].宁波大学学报(理工版),2008,(4)：571-575.
[296]庄素珍.强化理论、双因子理论和三因素模式对顾客满意影响之研究—以品牌手机为例[D].暨南大学,2009,6,12.