高校图书馆主动服务机制及其信息系统框架研究
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摘要
科学技术尤其是计算机和网络技术以飞快地速度迅猛发展,为人类信息的产生和传播带来了前所未有的历史性变革。高校图书馆作为高等院校的基础和重要设施,也同样经历着一场重大的挑战。师生对信息资源的需求日益增加,作为信息资源集散地的图书馆,馆藏资料也不再局限于以纸张作为载体的书籍、报刊资料,而各种电子出版物已经成为现代图书馆的重要信息来源,信息资料的更新成为师生关注的热点和焦点。然而,由于目前高校图书馆普遍存在文献购置金费匮乏,而图书的价格却在不断的飙升,造成纸质文献入藏量锐减。因此,如何为用户提供更加个性化、人性化的主动服务是当今图书馆面临的重要问题,同时也是当前数字图书馆研究的一个重要方向。
为解决教学中师生对信息资源需求和利用的矛盾,本文通过对当前高校图书馆传统的服务方式的深入分析,提出其中存在的很多问题和不足之处。根据我校用户群的特点提出图书馆的主动服务机制,不仅将现代信息技术应用于图书馆,并体现于学校“教”与“学”的各环节。其中包括:新书通报、读者预约、读者论坛、定题信息服务、个性化主动服务等。本文同时对主动服务机制相对应的信息系统框架做了一定的研究。提出了将教务、科研、人事的信息系统与图书馆的管理信息系统通过校园网集成,达到资源共享,做到数据的实时更新。并详细介绍了采用Agent智能检索技术来完成用户的个性化信息主动服务在图书馆的信息系统中是如何实施的。
论文的最后以昆明理工大学图书馆作为案例,分析了系统的可行性。本文的总体设计思想是在一个现有的图书馆信息管理系统上进行系统功能扩展。图书馆信息管理除了采用现有系统的所有功能,如馆藏图书借阅、期刊查询、电子资源服务等,另外增加了My Library个性化图书馆的功能,它包括搜索模式用户定制、用户个性化特征综合查询、用户个人通告订阅等。
最后,对所做的工作做出结论并提出今后工作的展望。
Especially the computer and network technology are developed rapidly at the pace quickly for science and technology, have brought the unprecedented historical change for formulation and spread of human information. University library foundation and important facility in institution of higher learning, go through a great challenge too. The demands for the information resources of teachers and students increase day by day, as the library of distributing centre of the information resources, the materials in storage no longer confine to regarding paper as books of carriers, newspapers and periodicals materials too, and various electronic publications are own through becoming the important information source of the modern library, the renewal of the information material becomes hot some and focus that teachers and students pay close attention to. However, because university's library generally have literature that purchase the gold fee deficiently at present, price rising violently constant of books, cause paper quality literature enter reserve fall sharply. So, it is nowadays important problem which the library faces how to offer more individualized, more humanized initiative service to user, it is an important direction which the present digital library studies at the same time.
In order to solve the teachers and students in teaching to the resource requirement of information and contradiction utilized, this text passes to the in-depth analysis of the method of service of the tradition of university's library at present, put forward a lot of problems and weak points that exist among them. Propose the initiative service mechanism of the library according to the characteristic of the users of our school, not merely apply the modern information technology to the library, reflect in "teaching " and every link " studied " of the school. Including: The information of new books, reader book, reader's forum, making the information service of the question, serving etc. individualizedly voluntarily. This text right initiative service mechanism corresponding information system frame make certain studying at the same time. Have proposed integrating the management information system of the information systems and libraries of educational administration, scientific research, personnel through campus network, reach resource-sharing, accomplish the upgrading in real time of datum. And detailed introduction adopt Agent intellectual retrieval technique come individualized information to finish user it serves to be how about implement among information system of library voluntarily.
Regard library of Kunming University of Science and Technology as the case, the feasibility of the analyticl system at the end of the thesis. The overall design philosophy herein is to carry on the systematic function to expand in an existing library information management system. Library except information management adopt existing all function of system, if in storage books borrow, periodical inquire, electronic resource serve, in addition has increased the function of My Library individualized library, it includes searching for mode users and customizes, user's individualized characteristic comprehensive inquiry, user's personal notice are subscribed etc..
Finally, conclude and propose the prospect of the following work to the work made.
为解决教学中师生对信息资源需求和利用的矛盾,本文通过对当前高校图书馆传统的服务方式的深入分析,提出其中存在的很多问题和不足之处。根据我校用户群的特点提出图书馆的主动服务机制,不仅将现代信息技术应用于图书馆,并体现于学校“教”与“学”的各环节。其中包括:新书通报、读者预约、读者论坛、定题信息服务、个性化主动服务等。本文同时对主动服务机制相对应的信息系统框架做了一定的研究。提出了将教务、科研、人事的信息系统与图书馆的管理信息系统通过校园网集成,达到资源共享,做到数据的实时更新。并详细介绍了采用Agent智能检索技术来完成用户的个性化信息主动服务在图书馆的信息系统中是如何实施的。
论文的最后以昆明理工大学图书馆作为案例,分析了系统的可行性。本文的总体设计思想是在一个现有的图书馆信息管理系统上进行系统功能扩展。图书馆信息管理除了采用现有系统的所有功能,如馆藏图书借阅、期刊查询、电子资源服务等,另外增加了My Library个性化图书馆的功能,它包括搜索模式用户定制、用户个性化特征综合查询、用户个人通告订阅等。
最后,对所做的工作做出结论并提出今后工作的展望。
Especially the computer and network technology are developed rapidly at the pace quickly for science and technology, have brought the unprecedented historical change for formulation and spread of human information. University library foundation and important facility in institution of higher learning, go through a great challenge too. The demands for the information resources of teachers and students increase day by day, as the library of distributing centre of the information resources, the materials in storage no longer confine to regarding paper as books of carriers, newspapers and periodicals materials too, and various electronic publications are own through becoming the important information source of the modern library, the renewal of the information material becomes hot some and focus that teachers and students pay close attention to. However, because university's library generally have literature that purchase the gold fee deficiently at present, price rising violently constant of books, cause paper quality literature enter reserve fall sharply. So, it is nowadays important problem which the library faces how to offer more individualized, more humanized initiative service to user, it is an important direction which the present digital library studies at the same time.
In order to solve the teachers and students in teaching to the resource requirement of information and contradiction utilized, this text passes to the in-depth analysis of the method of service of the tradition of university's library at present, put forward a lot of problems and weak points that exist among them. Propose the initiative service mechanism of the library according to the characteristic of the users of our school, not merely apply the modern information technology to the library, reflect in "teaching " and every link " studied " of the school. Including: The information of new books, reader book, reader's forum, making the information service of the question, serving etc. individualizedly voluntarily. This text right initiative service mechanism corresponding information system frame make certain studying at the same time. Have proposed integrating the management information system of the information systems and libraries of educational administration, scientific research, personnel through campus network, reach resource-sharing, accomplish the upgrading in real time of datum. And detailed introduction adopt Agent intellectual retrieval technique come individualized information to finish user it serves to be how about implement among information system of library voluntarily.
Regard library of Kunming University of Science and Technology as the case, the feasibility of the analyticl system at the end of the thesis. The overall design philosophy herein is to carry on the systematic function to expand in an existing library information management system. Library except information management adopt existing all function of system, if in storage books borrow, periodical inquire, electronic resource serve, in addition has increased the function of My Library individualized library, it includes searching for mode users and customizes, user's individualized characteristic comprehensive inquiry, user's personal notice are subscribed etc..
Finally, conclude and propose the prospect of the following work to the work made.
引文
[1]岳超源.决策理论与方法.北京:科学出版社,2003
[2]丁求林,力士奇.客户关系管理.北京:清华大学出版社.,2002.1
[3]杨善林.智能决策方法与智能决策支持系统.北京:科学出版社,2005
[4]陈文伟.决策支持系统教程.北京:清华大学出版社,2004.11
[5]李娟.数字图书馆中基于agent的智能信息采集和服务原理.武汉理工大学管理科学与工程硕士论文.2005.10
[6]王蔓丽.论计算机网络中服务的概念.科技信息.2005.6
[7]黄毅.智能Agent技术在图书管理信息系统中的研究与应用.广东工业大学硕士论文.2004.5
[8]喻晓和.构建数字化图书馆的主动服务系统.网络·图书馆情报.2004.4
[9]戎文慧,肖松林,边志英.新信息环境下图书馆的主动服务.河北科技图苑.2001.1
[10]朱红梅.高效图书馆信息服务策略探讨.航海教育研究.2007.1
[11]包骏杰.数字图书馆中的个性化服务研究.西南师范大学学报(自然科学版).Vo 1.28.No.4,Aug.2003.
[12]薛华成.管理信息系统(M).北京:清华大学出版社,1999
[13]吴迪.企业管理信息系统(MIS)基础(M).北京:清华人学出版社,1998
[14]金琦.校园网的建设和管理.网络应用.2007.7
[15]杜宝举.校园网的建设思路与方案分析.交流与观察
[16]孟利兵.校园网与图书馆信息服务.华北工学院学报(社科版).Vol.20 No.22004
[17]方习国.论大学的信息需求与校园网的建设.教育信息化论坛.2006.10
[18]肖毅.为教学服务的校园网的建设方案.福建电脑.2006.9
[19]张领,姚志鸿.学校网站建设的总体规划与设计.实用医技杂志.June.2007,Vol.14,No.1
[20]彭红光.高校数字图书馆个性化服务系统研究.华南师范大学硕士学位论文.2005.1
[21]陆慧明.数字图书馆个性化服务的关键技术研究.华中科技大学硕士论文.2006.10
[22]尚月.用户需求与图书馆信息服务的演变.图书馆学刊.2003.5
[23]高曼.以读者为中心,以主动服务为目标-清华大学图书馆信息参考部的机构设置.大学图书馆学报.1998,16(3)
[24]欧倩.网络环境下高校图书馆读者信息需求的发展趋势及对策.湖南高等专科学校学报.Vol.23 No.106 Apr.2007
[25]刘原,马林山.试谈现代化图书馆的建设.大学图书情报学刊.1999.4
[26]鲍人世.基于Internet的信息主动服务技术的研究与应用.浙江大学硕士学位论文.2002.2
[27]赵水森.基于因特网的个性化服务研究.中国图书馆学报,2003.4
[28]张尧学、方存好.主动服务:概念、结构与实现.北京:科学出版社,2005
[29]张智慧.图书馆的个性化信息服务分析.情报科学,2003(6):24-26
[30]安结.网络中个性化服务及其应用范例.新世纪图书馆,2003(1):48-49
[31]周毅.论信息服务中的用户满意清报理论与实践,2001(2):98-104
[32]刘颖.高校图书馆文献信息服务的新理念.辽宁教育学院学报.Vol.19 No.11,Nov.2002
[33]李青青.谈图书馆个性化服务几主要方式[J].图书馆工作与研究,2006.3
[34]汤啸天.网络空间的个人数据与隐私保护.政法论坛.加2001(1):10-14
[35]赵水森.基于因特网的个性化服务研究.中国图书馆学报.2003(4):20-24
[36]周佳念,信息技术的发展与隐私权的保护法商研究.2003(1):25-32
[37]沈艺.信息推送技术及其应用计算机系统应用,1999(4):26-28
[38]刘柏嵩.信息过滤研究.现代图书情报技术.2003(6):23-26
[39]陈海英.关于数字图书馆个性化服务现有问题的思考.图书情报工.2003(4):64-67
[40]Winter K." My Library" can help your library.American Libraries.1999,(7)
[41]Lin X and Chan LM.Personalized knowledge organization and access for the Web.Library & Information Science Research.1999,(2)
[42]Bishop A.P.,Star S.L.,Social Informatics for Digital Libraries.In: M.Williams,ARIST(Annual Review of Information Science and Technology).Silver Spring,MD:American Society for Information Science,1997,vol.31
[43]Evaluation of digital libraries:Criteria and problems from users perspectives Library &Information Science Research,Volume 28,Issue 3,Autumn 2006
[44]The PRET A Rapporter framework:Evaluating digital libraries from the perspective of information work Information Processing &Management,Volume 44,Issue 1,January 2008
[45]Barbara Brynko,Global survey offers insight into libraries' use of ebooks.Information Foday 24.7(July-August 2007):From Computer Database.
[46].Candy Schwartz.Digital libraries:an overview.The Journal of Academic Librarianship,Volume 26,Issue 6,November 2000
[47]Scott Nicholson,The basis for bibliomining:Frameworks for bringing together usage-based data mining and bibliometrics through data warehousing in digital library services Information Processing&Management,Volume 42,Issue 3,May 2006
[48]Aaron L.Brenner,Digital Library Use:Social Practice in Design and Evaluation Library & Information Science Research,Volume 27,Issue 1,Winter 2005
[49]Marcos Andre Goncalves,Barbara L.Moreira,Edward A.Fox and Layne T.Watson,"What is a good digital library?" - A quality model for digital libraries Information Processing & Management,Volume 43,Issue 5,September 2007
[50]Lan H.Witten and David Bainbridge,How to Build a Digital Library,2003
[51]Sandra D.Payette and Oya Y.Rieger,Supporting scholarly inquiry:Incorporating users in the design of the digital library,The JournaJ of Academic Librarianship,Volume 24,Issue 2,March 1998
[2]丁求林,力士奇.客户关系管理.北京:清华大学出版社.,2002.1
[3]杨善林.智能决策方法与智能决策支持系统.北京:科学出版社,2005
[4]陈文伟.决策支持系统教程.北京:清华大学出版社,2004.11
[5]李娟.数字图书馆中基于agent的智能信息采集和服务原理.武汉理工大学管理科学与工程硕士论文.2005.10
[6]王蔓丽.论计算机网络中服务的概念.科技信息.2005.6
[7]黄毅.智能Agent技术在图书管理信息系统中的研究与应用.广东工业大学硕士论文.2004.5
[8]喻晓和.构建数字化图书馆的主动服务系统.网络·图书馆情报.2004.4
[9]戎文慧,肖松林,边志英.新信息环境下图书馆的主动服务.河北科技图苑.2001.1
[10]朱红梅.高效图书馆信息服务策略探讨.航海教育研究.2007.1
[11]包骏杰.数字图书馆中的个性化服务研究.西南师范大学学报(自然科学版).Vo 1.28.No.4,Aug.2003.
[12]薛华成.管理信息系统(M).北京:清华大学出版社,1999
[13]吴迪.企业管理信息系统(MIS)基础(M).北京:清华人学出版社,1998
[14]金琦.校园网的建设和管理.网络应用.2007.7
[15]杜宝举.校园网的建设思路与方案分析.交流与观察
[16]孟利兵.校园网与图书馆信息服务.华北工学院学报(社科版).Vol.20 No.22004
[17]方习国.论大学的信息需求与校园网的建设.教育信息化论坛.2006.10
[18]肖毅.为教学服务的校园网的建设方案.福建电脑.2006.9
[19]张领,姚志鸿.学校网站建设的总体规划与设计.实用医技杂志.June.2007,Vol.14,No.1
[20]彭红光.高校数字图书馆个性化服务系统研究.华南师范大学硕士学位论文.2005.1
[21]陆慧明.数字图书馆个性化服务的关键技术研究.华中科技大学硕士论文.2006.10
[22]尚月.用户需求与图书馆信息服务的演变.图书馆学刊.2003.5
[23]高曼.以读者为中心,以主动服务为目标-清华大学图书馆信息参考部的机构设置.大学图书馆学报.1998,16(3)
[24]欧倩.网络环境下高校图书馆读者信息需求的发展趋势及对策.湖南高等专科学校学报.Vol.23 No.106 Apr.2007
[25]刘原,马林山.试谈现代化图书馆的建设.大学图书情报学刊.1999.4
[26]鲍人世.基于Internet的信息主动服务技术的研究与应用.浙江大学硕士学位论文.2002.2
[27]赵水森.基于因特网的个性化服务研究.中国图书馆学报,2003.4
[28]张尧学、方存好.主动服务:概念、结构与实现.北京:科学出版社,2005
[29]张智慧.图书馆的个性化信息服务分析.情报科学,2003(6):24-26
[30]安结.网络中个性化服务及其应用范例.新世纪图书馆,2003(1):48-49
[31]周毅.论信息服务中的用户满意清报理论与实践,2001(2):98-104
[32]刘颖.高校图书馆文献信息服务的新理念.辽宁教育学院学报.Vol.19 No.11,Nov.2002
[33]李青青.谈图书馆个性化服务几主要方式[J].图书馆工作与研究,2006.3
[34]汤啸天.网络空间的个人数据与隐私保护.政法论坛.加2001(1):10-14
[35]赵水森.基于因特网的个性化服务研究.中国图书馆学报.2003(4):20-24
[36]周佳念,信息技术的发展与隐私权的保护法商研究.2003(1):25-32
[37]沈艺.信息推送技术及其应用计算机系统应用,1999(4):26-28
[38]刘柏嵩.信息过滤研究.现代图书情报技术.2003(6):23-26
[39]陈海英.关于数字图书馆个性化服务现有问题的思考.图书情报工.2003(4):64-67
[40]Winter K." My Library" can help your library.American Libraries.1999,(7)
[41]Lin X and Chan LM.Personalized knowledge organization and access for the Web.Library & Information Science Research.1999,(2)
[42]Bishop A.P.,Star S.L.,Social Informatics for Digital Libraries.In: M.Williams,ARIST(Annual Review of Information Science and Technology).Silver Spring,MD:American Society for Information Science,1997,vol.31
[43]Evaluation of digital libraries:Criteria and problems from users perspectives Library &Information Science Research,Volume 28,Issue 3,Autumn 2006
[44]The PRET A Rapporter framework:Evaluating digital libraries from the perspective of information work Information Processing &Management,Volume 44,Issue 1,January 2008
[45]Barbara Brynko,Global survey offers insight into libraries' use of ebooks.Information Foday 24.7(July-August 2007):From Computer Database.
[46].Candy Schwartz.Digital libraries:an overview.The Journal of Academic Librarianship,Volume 26,Issue 6,November 2000
[47]Scott Nicholson,The basis for bibliomining:Frameworks for bringing together usage-based data mining and bibliometrics through data warehousing in digital library services Information Processing&Management,Volume 42,Issue 3,May 2006
[48]Aaron L.Brenner,Digital Library Use:Social Practice in Design and Evaluation Library & Information Science Research,Volume 27,Issue 1,Winter 2005
[49]Marcos Andre Goncalves,Barbara L.Moreira,Edward A.Fox and Layne T.Watson,"What is a good digital library?" - A quality model for digital libraries Information Processing & Management,Volume 43,Issue 5,September 2007
[50]Lan H.Witten and David Bainbridge,How to Build a Digital Library,2003
[51]Sandra D.Payette and Oya Y.Rieger,Supporting scholarly inquiry:Incorporating users in the design of the digital library,The JournaJ of Academic Librarianship,Volume 24,Issue 2,March 1998