制造网络协作化质量控制策略研究
详细信息    本馆镜像全文|  推荐本文 |  |   获取CNKI官网全文
摘要
面对激烈的市场竞争和全球化趋势,核心制造企业联合周边企业群按照一定的规则构成了制造网络。制造网络中的质量控制不同于传统单个企业中的质量控制方式,它对质量控制提出了更高的要求,并成为其高效运行的一个重要条件。本文以制造网络协作化生产为背景,针对制造网络中的协作化质量控制及其控制策略开展研究,论文的主要内容如下:
     一、在广泛研究的基础上阐述了制造网络的定义、形成、形式和特征,归纳总结了制造网络质量控制与管理的发展历程和研究现状,论述了目前协作化质量控制和过程质量控制的研究成果,提出了在制造网络中进行协作化的质量控制方式,并将其作为本文的主要研究内容。
     二、结合质量链的概念,论述了制造网络的质量控制协作环境和质量传递过程,通过分析建立了基于过程质量、网络组织和质量信息三个维度的制造网络协作化质量控制框架模型,提出了基于此模型的协作化质量控制模式,并分别对每个维度中的具体控制策略内容进行了研究。
     三、在分析制造网络质量控制过程特征的基础上,结合工作流技术和软件多Agent技术,研究了制造网络跨组织质量控制过程集成管理和协同问题,利用工作流网方法进行扩展的质量控制过程工作流建模,建立了基于多Agent的制造网络质量控制过程工作流管理(QCPWMA)模型,讨论了模型中的多Agent结构、多Agent的配置过程和运行过程等问题。给出了基于同步点(SP)的跨组织质量控制过程协同方法,以及该方法在QCPWMA模型中的实现。
     四、结合博弈论、概率统计方法和Neyman-Pearson理论研究讨论了制造网络协作过程中的质量风险控制问题,建立了一套含有多变量影响因素的风险控制模型,将该模型运用到制造网络企业不同协作方式和质量检验策略下的质量风险控制过程中,对达到质量风险最小时的抽样检验选择策略优化解进行了计算,比较了不同控制方式下的质量风险,并将模型扩展到了多企业应用环境。
     五、研究了制造网络协作化质量控制绩效评价方法,建立了基于质量信息耦合度的企业协作化程度评价指标体系和评价模型,建立了企业质量控制绩效评价指标,讲述了质量控制绩效的模糊综合评价方法。
     六、本文有关制造网络协作化质量控制的理论和方法,在天津大学与潍柴动力股份有限公司合作的制造网络领域研究项目中进行了实践和验证。
With the tendency of globalization and fierce market competition, manufacturing network is founded by core enterprise associates with other around enterprises according to certain rules and methods. The quality control of manufacturing network is different from that of the traditional enterprise, and it becomes one of the important condition for manufacturing network’s smooth operation. In this paper, the author reseached the cooperative quality control strategy of manufacturing network, the contents of this paper is summarized as follows:
     1) Described the definition, formation, format and characteristics of manufacturing network, summarized the development and state-of-art related to manufacturing network quality control, discussed the achievement of cooperative quality control and quality process control, after that, the cooperative quality control of manufacturing network is proposed as the main contents of this article.
     2) Discussed the collaborative quality control environment and the quality transfer processes of manufacturing network with the concept of quality chain, established the model of cooperative quality control of manufacturing network which is based on three dimension of quality process, member networks and quality information, the control schema is proposed and the specific quality control strategy of each dimension is studied.
     3) Based on the analysis of characteristics for quality process in manufacturing network, researched the inter-organizational quality control process integration management and collaboration issues of manufacturing network with workflow and multi-agent technologies, use WF-Net for the extended quality control process workflow modeling, established the model of Quality Control Process Workflow Managed by Agents (QCPWMA), discussed the multi-agent structure, configuration and operation of the model, established the coordination method of inter-organizational quality control process based on the Synchronous Point (SP) and its implementation in QCPWMA model.
     4) Discussed the quality risk control issues in collaboration of manufacturing network with game theory, Statistics and Neyman-Pearson theory, established a risk control model which contends multi-variable factors, then applyed this model to the quality risk control processes using different cooperation method and quality inspection strategy for f manufacturing network enterprises, calculated the optimal solution of sample selection strategy for achieving min quality risk, compared of quality risk under different control mode and extended this model to the multi enterprise application environments
     5) Researched the cooperative quality control performance evaluation methods of manufacturing network, established the enterprise collaboration degree evaluation index system and evaluation model based on quality information coupling, and established the enterprise quality control performance evaluation index system, described the quality control performance evaluation with fuzzy comprehensive evaluation method .
     6) The proposed theories and methods have been realized and verified partially in the project of manufacturing network management, which is cooperatively conducted by Tianjin University and Weichai Power Co., Ltd.
引文
[1]范玉顺,张立晴,刘博.网络化制造与制造网络[J].中国机械工程,2004.10, 15(19): 1733-1738.
    [2]刘飞,雷琦,宋豫川.网络化制造的内涵及研究发展趋势[J].机械工程学报,2003.8, 39(8): 1-6.
    [3]范玉顺.网络化制造的内涵与关键技术问题[J].计算机集成制造系统-CIMS,2003, 9(7): 576-582.
    [4] Wiendahl H.P., Lutz S.. Production Networks[R], Annals of the CIRP, 2002, 51/2.
    [5] Shi Y, Gregory M. International manufacturing networks- to develop global competitive capabilities[J]. Journal of Operations Management 1998, 16(2,3): 389-401.
    [6] Schmenner RW. Multiplant manufacturing strategies among the Fortune 500[J]. Journal of Operations Management1982, 2(2):477-489.
    [7] Khurana A, Talbot B. Plant missions in global manufacturing networks: A resource-based view with evidence from the global color picture tube industry[R]. Working Paper 99-0005, University of Michigan Business School, Ann Arbor, MI, 1999.
    [8] DuBois FL, Toyne B, Oli MD. International manufacturing strategies of U.S. multinationals: A conceptual framework based on a four-industry study[J]. Journal of International Business Studies, 1993, 24(2): 153-162.
    [9] Ferdows K. Making the most of foreign factories[J]. Harvard Business Review, 1997, 75(2): 179-190.
    [10] Gailbraith CS. Transferring core manufacturing technologies in high-technology firms[J]. California Management Review, 1990, 32(4): 287-306.
    [11] Flaherty MT. Global operations management[M]. New York, NY: McGraw-Hill, 1996.
    [12] Skinner W. Manufacturing strategy on the‘S’curve[J]. Production and Operations Management, 1996, 5(1): 116-134.
    [13]马永军,李荣彬,张曙.制造网络的发展状况[J].机械科学与技术,2000.5,19(3): 458-462.
    [14]杨叔子,吴波,胡春华,等.网络化制造与企业集成[J].中国机械工程,2000.11(1-2): 873-878.
    [15]张曙.虚拟企业——分散网络化制造[J].中国机械工程,1998.11: 458-462.
    [16]李建强,范玉顺.制造网络集成平台技术研究[J].计算机集成制造系统-CIMS,2003, 9(3): 85-90.
    [17] Lee H L, Billington C. The Evolution of Supply chain management Model and Practice at Hewlett-Packard[J]. Interfaces, 1995,25(5): 499-509.
    [18] Motwani J, Youssef M, Kathawala Y, Futch E. Supplier Selection in Developing Countries: A Model Development[J]. Integrated Manufacturing Systems, 1999,10(3): 867-885.
    [19] Vema R, Pullman ME. An Analysis of the Supplier Selection Process Management[J]. Science, 1998, 26(6): 534-548.
    [20]曾忠禄.公司战略联盟组织与运作[M].北京:中国发展出版社,1999.
    [21] Lascelles D M. The buyer-supplierre lationshipin total quality management[J]. Journal of Purchasing and Materials Management, 1989, 25(2): 492-500.
    [22]朱倩,李杰.从风险角度看供应链企业合作伙伴关系[J].现代管理科学,2002.12: 56-60.
    [23] Keah Choon Tan. A framework of supply chain management literature[J]. European Journal of Purchasing& Supply Management. 2001, 7(1): 503-520.
    [24] Simon Croom, Pietro Romano, Mihalis Giannakis. Supply chain management: an analytical framework for critical literature review[J]. European Journal of Purchasing& Supply Management, 2000, 6(1): 95-109.
    [25]程洁,易红,幸研.网络化制造环境下质量保证的关键技术[J].机械制造与自动化,2002.5: 35-41.
    [26]史忠植.智能主体及其应用[M].北京:科学出版社,2000.
    [27]张宁英.借助IT技术打造质量管理[J].中国质量,2002, 8: 92-96.
    [28] Kuei, C., Madu, C.N. Identifying critical success factors for supply chain quality management[J]. Asia Pacific Management Review, 2001, 6(4): 287-288.
    [29] Carol J. Robinson, Manoj K. Malhotra, Defining the concept of supply chain quality management and its relevance to academic and industrial practice[Z]. Int. J. Production Economics96, 2005.
    [30]张军,宋爱平,李益民.基于供应链的协同质量评价研究[J].企业信息化,2005, (2): 51-53.
    [31]吕庆领,唐晓青.面向扩展企业的协同质量管理信息支持系统[J].制造业自动化,2003.2, 25 (2): 14-32.
    [32] Gopal K. Kanji, Alfred Wong. Business Excellence Model for Supply Chain Management[J]. Total Quality Management, 1999, 10(8): 289-300.
    [33] Paul Levy. Innovation in the Supply Chain[EB/OL]. http://www.cats3000. org/ Downloads/ supplychain.doc, 1997.
    [34] John Bessant, Paul Levy, Bob Sang, Lamming Richard. Managing successful total quality relationship in the supply chain[J], European Journal of Purchasing and Supply Management, 1994, 1(1): 953-966.
    [35]余忠华.面向产品生命周期的全面质量管理[J].中国计量学院学报,2008.3, 19(1): 20-23.
    [36] Trocrzynski Tom. The quality chain. quality process[J]. Management Society, 1996, 29(9): 207-213.
    [37]徐岩,谢强,谭立静,等.质量链管理信息系统重构[J].武汉大学学报(工学版),2004.12, 37(5): 125-128.
    [38]吴冲,梁工谦,李晖.基于质量链管理的质量信息结构模型研究[J].现代制造工程,2006(12): 26-29.
    [39]丁文琴,赵俊华.“质量链”——质量“多米诺骨牌”——关于提高产品质量的思考[J].化工质量,1999(6): 28-31.
    [40]唐晓青,段桂江.面向全球化制造的协同质量链管理[J].中国质量,2002(9): 25-27.
    [41]唐晓芬,邓绩,金升龙.质量链理论与运行模式研究[J].中国质量,2005(9): 16-19.
    [42] Donald J. Bowersox, David J. Closs, M Bixby Copper, Supply Chain Management[M],机械工业出版社,2002.
    [43]秦观生,梁工谦,王润孝.信息系统开发方法教程(第一版)[M].北京:科学出版社,2002.
    [44] Joseph M. Juran.朱兰质量手册(第五版)[M].北京:中国人民大学出版社,2003.11.
    [45]秦观生.质量管理学[M].北京:科学出版社,2002.12.
    [46] Jutta Jarvinen, Elli Perklen, etc. PDCA-cycle in Implementing Design for Environment in an R&D Unit of Nokia Telecommunications[C]. Electronics and the Environment, Proceedings of the 1998 IEEE International Symposium,1998.4: 864-880.
    [47] Sugahara. M, Ohmori. A, etc. Quality feedback in software development management- methodology and practical application[C]. Proceedings of the 13th Computer Software and Applications Conference, 1989.9: 912-925.
    [48] Pittman, William D., Russell, Gregory R. Deming cycle extended to software development[J]. Production and Inventory Management Journal, 1998, Third Quarter, 39(3): 323-345.
    [49] Adri Platje, Sipke Wadman. From Plan-Do-Check-Action to PIDCAM: the further evolution of the Deming-Wheel[J]. International Journal of Project Management, 1998, 16(4):562-573.
    [50]柴邦衡.ISO9000质量管理体系[M].北京:机械工业出版社,2002.8.
    [51]张伟,田武.谈2000版ISO9000族标准中的过程管理方法[J].中国标准化,2000. 4: 89-93.
    [52]官明孝.浅析2000版ISO9000族标准的过程方法[J].ANNALS OF QUALITY. 2000. 4: 25-28.
    [53]中华人民共和国国家标准.GB/T19000质量管理体系——基础与术语[S].国家质量技术监督局,2000.
    [54]北京中航科创质量技术开发中心[EB/OL] . http://www.zhkc.com.cn/ DMAIC.htm.
    [55]李全喜,张欣,王姣.先进制造模式下的质量链管理[J].科学学与科学技术管理,2004.7: 123-126.
    [56]惠怀海,梁工谦,马健诚.协同质量链管理流程模型先期研究[J].现代制造工程,2008.6: 14-17.
    [57] R. Ray Gehani. Quality Value-chain: A Meta-Synthesis of Frontiers of Quality Movement[J]. Academy of Management Executive, 1993, 7(2): 124-135.
    [58]张公绪,孙静.两种质量多元诊断理论应用实例[J].中国质量,2002.8: 55-60.
    [59] David A. Gavin. Managing Quality[M]. New York: Free Press, 1987: 318-322.
    [60] David A. Gavin. Competing on the Eight Dimensions of Quality[J]. Harvard Business Review, 1987: 11-12.
    [61] MASSOTTE P, BATAILLE R. Future production systems: Influence of self-organization on approaches to quality engineering[J]. Production Economics, 2000, 64: 78-86.
    [62] DALE B G, LKJAER M B F, WIELE A, et al. Fad, fashion and an examinationof quality circles, business process re-engineering and statistical process control[J]. Production Economics, 2001, 73: 61-68.
    [63] Dean. J. Pricing policies for new products[J]. Harvard Business Review, 1950, 28: 219-229.
    [64] Levirt. T. Exploit the product life cycle[J]. Harvard Business Review, 1965, 43: 153-167.
    [65] Winner R I, Pennell J P. The role of concurrent engineering in weapons system acquisition[J]. Institute for Defense Analysis, 1988, 12: 188-196.
    [66]刘爱基,李虹.ISO9000: 2000理解与实施精要[M].北京:中国计划出版社,2001.
    [67] A. Parasuraman, Valarie A. Zeithami, Leonard L. Berry. A Conceptual Model for Service Quality and Its Implications for Further Research[J]. Journal of Marketing, 1985, 3: 517-523.
    [68]龚益鸣.现代质量管理学[M].北京:清华大学出版社,2003.9.
    [69]克莱斯勒,福特和通用汽车公司.Advanced Production Quality Planning (APQP) and Control Plan (2nd)[M], Plexus China Co, 1995.
    [70]谢建华.汽车行业质量管理体系ISO/TS16949:2002最新实施实务[M].北京:中国经济出版社,2008.1.1.
    [71]聂微,但杨祖.汽车行业质量管理体系核心工具应用指南出版社[M].北京:机械工业出版社,2009.1.
    [72]刘鸿恩,张列平.质量功能展开(QFD)理论与方法、研究进展综述[J].系统工程,2000, 18(2).
    [73] M.H. Jansen-Vullers, C.A. van Drop, A.J.M. Beulens. Managing traceability information in manufacture[J]. International Journal of Information Management, 2003, 23: 395-413.
    [74] C. Dupuy et al. Batch dispersion model to optimize traceability in food industry[J]. Journal of Food Engineering, 2005, 70: 869-875.
    [75] Armad. V. Feigenbaum.质量工程技术与统计方法[M].北京:北京克劳士比质量管理研究所《质量书苑》编辑部,1999.5.
    [76] Tomas Curran, Gerhard Keller, Andrew Ladd. SAP R/3业务蓝图——理解业务过程蓝图[M],北京:人民邮电出版社,2000.1.
    [77]岳超源.决策理论与方法[M].北京:科学出版社,2003.
    [78]王建军,韦才敏,杨德礼.基于AHP/PROMETHEE/GAIA的供应商选择决策方法[J].大连理工大学学报,2006.11, 46(6): 926-931.
    [79] Weber C A, Current J R, Benton W C. Vendor selection Criteria andMethods[J]. European Journal of Operational Research, 1991, 50: 142-155.
    [80]许树柏.层次分析法原理[M].天津:天津大学出版社,1988.
    [81]戴兴武,韩玉启,张宜浩.供应链管理中的供应商选择[J].现代管理科学,2000(4).
    [82]陈琪,安茜,张文杰.供应链管理中供应商的评价与选择[J].铁道物资科学管理,2001(2): 69-73.
    [83]王淦.ERP模式下的采购管理系统的研究与开发[J].四川大学学报(工程科学版),2001, 33(5): 170-175.
    [84]刘小东,崔建昆.采购成本控制[M].机械管理开发,2004, 5.
    [85] Roodhooft F, Konings J. Vendor Selection and Evaluation: An Activity Based Costing Approach[J]. European Journal of Operational Research, 1996, 96: 511-523.
    [86]盛昭瀚,朱乔,吴广谋.DEA理论、方法与应用[M].北京:科学出版社,1996.
    [87]娄平,陈幼平,周祖德,等.敏捷供应链中供应商选择的AHP/DEA方法[J].华中科技大学学报(自然科学版),2002(4): 489-493.
    [88]陈静杰,王扶东,朱云龙,等.基于群决策的供应链伙伴选择与评价过程[J].决策与控制,2002.11: 223-229.
    [89]马丽娟.基于供应链管理的供应商选择问题初探[J].工业工程与管理,2006, (2): 23-26.
    [90]赵小惠,赵小苗.基于模糊决策的供应商选择方法[J].工业工程与管理,2002, (4): 27-28.
    [91]邵良杉,杜文涛.基于模糊逻辑的供应商选择[J].辽宁大学学报,2007.12, 26(6): 919-921 .
    [92] Hammer M, Champy J. Reengineering the Corporation: A Manifesto for Business Revolution[M]. Harper Business, 1993: 104-112.
    [93] Davenport T, Short J. The New Industrial Engineer: Information Technology and Business Process Redesigning[J], Sloan Management Review, summer, 1990: 301-313.
    [94]谌贻庆,吴春尚.供应链成员企业协作问题研究[J].商场现代化,2006.3, 461: 55-56.
    [95] John A. Muckstadl, David H. Murray. Guidelines for Collaborative Supply Chain System Design and Operation[J]. Information Systems Frontiers, 2001: 641-656.
    [96]刘广第.质量管理学[M].北京:清华大学出版社,1995.
    [97] David H L. The workflow reference model WfWC-TC-1003, Issue 1.1[M]. Brus-sels: Workflow Management Coalition, 1997, 1-3.
    [98]罗海滨,范玉顺,吴澄.工作流技术综述[J].软件学报,2000, 11(7): 899-907.
    [99] S. Jajodia, L. Kerschberg. Advanced Transaction Models and Architectures[M]. Kluwer Academic Publishers, 1997.
    [100] Keller G, Meinhardt S. Business process reengineering based on the R/3 reference model[J]. SAP R/3 analyzer 1994, 43(2): 530-546.
    [101] ALDO D M. Language/Action meets organizational semiotics: situating conversations with norms[J]. Information Systems Frontiers, 2002, 4(3): 257-272.
    [102]牛军钰,赵宏.基于Petri网工作流建模方法[J].控制与决策,1999.11,14.
    [103] Adam N R, et al. Modeling and Analysis of Workflows Using Petri Nets[J]. Journal of Intelligent Information Systems, 1998, 10: 131-158.
    [104] Choi I. Park C, Lee C. Task-Net: Transactional Workflow Model Based on Colored Petri Net[J]. European Journal of Operational Research, 2002, 136: 383-402.
    [105] Stephen J H, Yang. a Petri-net-based approach for workflow and process automation[J]. International Journal on Artificial Intelligent Tools, 1999.
    [106] Van der Aalst W M P. The Application of Petri Nets to Workflow Management[J]. The Journal of Circuits, Systems and Computers, 1998, 8(1): 21-66.
    [107] Ellis C A. Nutt G J. Modelling and enactment of workflow systems[Z]. Lecture Notes in Computer Science 691, Berlin: Springer-Verlag, 1993, 1-16.
    [108] Papazoglou M, Delis A, Bouguettaya A et al. Class library support for workflow environments and applications[J]. IEEE Transation on Computers, 1997, 46(6): 673-686.
    [109]范玉顺,李慧芳.基于时间Petri网的工作流模型分析[J].软件学报,2004, 15(1): 20-29.
    [110]唐达,杨元生.基于层次细化Petri网的工作流参与者机制与动态特性研究[J].计算机研究与发展,2004, 41(9): 94-102.
    [111] Wil van der Aalst, Kees van Hee. Workflow Management: Models, Methods and Systems[M](王建民,闻立杰译).北京:清华大学出版社,2004.
    [112]范玉顺,罗海滨,林慧苹等.工作流管理技术基础[M].北京:清华大学出版社,2001: 226-227.
    [113]李常洪,寇纪松,李敏强.Agent理论综述[C].第二届复杂性科学学术研讨会论文集,2002, Volume 2.
    [114] Wooldridge M J, Jennings N R. Intelligent agent: Theory and practice[J]. Knowledge Engineering Review, 1995,10(2): 115-152.
    [115]石纯一,张伟.基于Agent的计算[M].北京:清华大学出版社,2007.6.
    [116] Yuhong Yan, Zakaria Maamar, Weiming Shen. Integration of Workflow and Agent Technology for Business Process Management[C]. The Sixth International Conference on CSCW in Design. London, Ontario, Canada, July 12-14, 2001.
    [117] Judge D W, Odgers B R, Shepherdson J W, Cui Z. Agent enhanced workflow[J]. BT Technology Journal, 1998, 16(3): 79-85.
    [118] Zeng Liangzhao, Ngu A, Benatallash B. An agent-based approcach for supporting cross-enterprise workflows[C]. Database Conference, Queensland, Australia: IEEE, 2001, 123-130.
    [119]邢建川,李志蜀,陈黎.基于多Agent的企业过程建模和仿真技术研究[J].系统仿真学报,2006.8, Vol. 18 Suppl.1: 242-248.
    [120] O. Perrin, C. Godart. A Contract model to deploy and control cooperative processes[C]. 4th International Workshop, Technologies for E-Services(TES), September 2003, LNCS, 2819, Springer Verlag, Berlin Germany, 2003: 78-90.
    [121]杜彦华,范玉顺.基于事件——状态——过程规则的跨组织工作流协同方法[J].计算机集成计算系统,2008.7, 14(7): 1342-1348.
    [122]姜跃平,汪卫,施伯乐,等.ECA规划的模型和行为特定理论[J].软件学报,1997, 3 (8): 190-196.
    [123]阎春宁.风险管理学[M].上海:上海大学出版社,2002.
    [124]郑子云,司徒永富.企业风险管理[M].北京:商务印书馆,2002.
    [125] Bylka, Stanislaw. Competitive and cooperative policies for the vendor-buyer system[J]. International Journal of Production Economics. 2003.1, (11): 81-82.
    [126] Mishra, Ajay K. Selective discount for supplier-buyer coordination using common replenishment epochs[J]. European Journal of Operational Research. 2004.3, 153(3): 66-70.
    [127] Keser, Claudia, Willinger, Marc. Principals’principles when agents’actions are hidden[J]. International Journal of Industrial Organization. 2000.1, 18(1): 75-78.
    [128]蒋家东,赵晗萍,冯允成.供应链质量风险的形态与特征研究[J].管理学报,2007,12(4):8-11.
    [129]许志端,供应链战略联盟中的风险因素分析[J].科研管理,2003.7,24(4): 127-132.
    [130]张维迎.博弈论与信息经济学[M].上海:上海三联出版社,1997.
    [131] Agrawal V., Seshadri S. Risk intermediation in supply chain[J]. IIE Transactions, 2000, 32: 819-831.
    [132] Tapiero C. S. The Management of Quality and Its Control[M]. London: Chapman and Hall, 1996: 358-371.
    [133] Wetherhill G. B. Sampling Inspection and Quality Control[M]. London: Chapman and Hall, 1977: 207-219.
    [134]高峻峻,王迎军,郭亚军,等.弹性需求下供应链契约中的Pareto优化问题[J].系统工程理论方法应用,2002.3,11(1):39-42.
    [135] Mehmet Barut, Wolfgang Faisst, John J. Kanet. Measuring supply chain coupling: an information system perspective[J]. European Journal of Purchasing & Supply Management. 2002, (8): 161-171.
    [136]秦寿康.综合评价原理与应用[M].北京:电子工业出版社,2003.
    [137]王磊,郭伟.协同供应链质量系统集成评价方法研究[J].组合机床与自动化加工技术,2007.1,14-16.
    [138]赵小惠,孙林岩.供应商选择模糊决策方法[J].工业工程,2002,5(5): 12-15.

© 2004-2018 中国地质图书馆版权所有 京ICP备05064691号 京公网安备11010802017129号

地址:北京市海淀区学院路29号 邮编:100083

电话:办公室:(+86 10)66554848;文献借阅、咨询服务、科技查新:66554700