现代企业情报部门信息服务模式研究
|
摘要
在高度信息化的现代社会中,信息的竞争在企业竞争中处于至关重要的地位,现代企业情报部门搜集、分析、加工、整理真正有价值的信息,并在日新月异的网络环境下,以体现创新的基于知识管理的信息服务模式为企业内外区域广大信息用户服务,已经成为每个现代企业必不可少的一项重要工作。本文从现代企业情报部门信息服务模式的传承与创新角度出发,研究在当今知识经济大潮中,现代企业情报部门如何站在时代前沿、通过基于知识管理信息服务模式有效提升企业的核心竞争力,使企业先知、先觉、先行,在风云变幻的市场竞争中立于不败之地。
在回顾相关研究基础上,本文从理论基础入手,对比、分析传统企业情报部门信息服务模式与当今市场环境下企业对信息服务模式的新需求,提出现代企业情报部门要借助各种技术手段革新传统的情报资料服务模式,实现信息化转型,完成被动式信息服务向主动式信息服务模式的转变。本文主要探讨了基于知识管理的信息服务模式。
本文系统研究信息服务模式与信息需求两方面相对独立但实际上紧密联系的问题,提出知识组织、情报组织等具体运作中的信息服务模式,并通过理论分析和实例分析探讨这些模式在网络环境下对企业的应用价值,最终建立基于知识管理信息服务模式的企业核心竞争力系统框架。
In the modern society of highly informatinization, the competition of information is at the very important position in the competition of enterprise, the modern enterprise intelligence service collection, the analysis, the processing, the reorganization true valuable information, and under the network environment which changes with each new day, take service's model of information on knowledge management with innovation serves for general user of information of the region inside and outside the enterprise, already became each modern enterprise essential important work. This article from the modern enterprise intelligence service information service pattern's inheritance and innovation angle embarking, studies in now the knowledge economy flood tide, how does the modern enterprise Intelligence service stand in the time front, through the information service pattern on knowledge management effective promote enterprise's core competitiveness, causes the enterprise prophets, prescience, advance, in changes constantly in the market competition is in an impregnable position.
In the foundation review related research, this article obtains from the rationale, the contrast, the analysis Traditional enterprise Intelligence service information service pattern with the enterprise to the information service pattern's new demand under the market environment, proposes that now the modern enterprise Intelligence service must draw support from each technological means make innovation the service pattern of traditional intelligence and information, realizes reforming informatinization, completes the passive form information service transform to the driving type information service pattern. This article mainly serves service's model of information on knowledge management of the enterprise Intelligence service take the summary.
This article chooses in a body's frame, unify research service pattern of information and need of information two aspect relative independences, but in fact the close relation's question, proposed that the knowledge organization, the information organization and so on pattern of information in the concrete operation, and discusses these patterns through the theoretical analysis and the example analysis under the network environment to enterprise's application value, finally establishes system frame of enterprise core competitiveness of the service pattern of information based on knowledge management.
在回顾相关研究基础上,本文从理论基础入手,对比、分析传统企业情报部门信息服务模式与当今市场环境下企业对信息服务模式的新需求,提出现代企业情报部门要借助各种技术手段革新传统的情报资料服务模式,实现信息化转型,完成被动式信息服务向主动式信息服务模式的转变。本文主要探讨了基于知识管理的信息服务模式。
本文系统研究信息服务模式与信息需求两方面相对独立但实际上紧密联系的问题,提出知识组织、情报组织等具体运作中的信息服务模式,并通过理论分析和实例分析探讨这些模式在网络环境下对企业的应用价值,最终建立基于知识管理信息服务模式的企业核心竞争力系统框架。
In the modern society of highly informatinization, the competition of information is at the very important position in the competition of enterprise, the modern enterprise intelligence service collection, the analysis, the processing, the reorganization true valuable information, and under the network environment which changes with each new day, take service's model of information on knowledge management with innovation serves for general user of information of the region inside and outside the enterprise, already became each modern enterprise essential important work. This article from the modern enterprise intelligence service information service pattern's inheritance and innovation angle embarking, studies in now the knowledge economy flood tide, how does the modern enterprise Intelligence service stand in the time front, through the information service pattern on knowledge management effective promote enterprise's core competitiveness, causes the enterprise prophets, prescience, advance, in changes constantly in the market competition is in an impregnable position.
In the foundation review related research, this article obtains from the rationale, the contrast, the analysis Traditional enterprise Intelligence service information service pattern with the enterprise to the information service pattern's new demand under the market environment, proposes that now the modern enterprise Intelligence service must draw support from each technological means make innovation the service pattern of traditional intelligence and information, realizes reforming informatinization, completes the passive form information service transform to the driving type information service pattern. This article mainly serves service's model of information on knowledge management of the enterprise Intelligence service take the summary.
This article chooses in a body's frame, unify research service pattern of information and need of information two aspect relative independences, but in fact the close relation's question, proposed that the knowledge organization, the information organization and so on pattern of information in the concrete operation, and discusses these patterns through the theoretical analysis and the example analysis under the network environment to enterprise's application value, finally establishes system frame of enterprise core competitiveness of the service pattern of information based on knowledge management.
引文
[1]比尔·盖茨,蒋显璟、姜明译.未来时速——数字神经系统与商务新思维[M]北京:北京大学出版社,1999,第205页.
[2]金雪军.知识服务业产业效能研究——理论与实证分析[J].浙江大学学报(人文社科版),2004,(4)32-34.
[3]任俊为.知识经济与图书馆的知识服务[J].图书情报知识,1999,(1)55-56.
[4]韩立栋.知识组织的研究与发展趋势[J].农业网络信息,2006,(6)46-47.
[5]王知津.从情报组织到知识组织[J].情报学报,1998,(3)33-35.
[6]朱章锁,赵惠萍.换位思考与高校图书馆服务[J].保定师范专科学校学报,2007,(3)31-33.
[7]谭汝聪.数据挖掘与企业核心竞争力[J].中国管理信息化,2007,(10)89-90.
[8]段红.用户心理分析与信息服务工作[J].晋图学刊,2005,(1)11-13.
[9]李祥.信息时代的企业知识信息服务[J].中外企业家,2002,(11)54-55.
[10]徐敏,朱东华.新形势下科技情报工作模式的研究[J].北京理工大学学报(社会科学版),2005,(1)29-30.
[11]雍自权.知识经济时代的企业竞争特征[J].企业经济,2002,(6)31-32.
[12]崔新健.企业构筑核心竞争力的基石一一竞争情报[J].中外管理导报,2002,(12)27-28.
[13]刘蕾.基于企业核心业务能力的知识管理策略研究[D].昆明理工大学博士学位论文,2004,(9)78.
[14]Jansen,Bernard Jet al.Real life.Real user.Real needs:A study and Analysis of Queries on the Web.Information Processing and Management,2002,(2)101-102.
[15]Alison T.,Veroniea F.,Gray.J.A.M.,et al.A First Class Knowledge Service:Developing the National Electronic Library for Health.Health Information and Libraries Journal,2002,(19)77-78.
[16]Ward P.L.Management and the Management of Information,Knowledge—Based and Library Services 2002.Library Management,2003,24(3)36-38.
[17]Duckett B.From Reference Library to Information Service:Service Sin Danger Library Review,2004,53(6)68-70.
[18]Trickey KV.Information Organization on the Web? It is Basically About Respect and Trust.Library Review,2004,47(2)10-11.
[19]Yi H.Individual Research Consultation Service:An Important Part of an Information Literacy Program.Reference Services Review,2003,31(4)24-26.
[20]Wu J.Establishing a New Knowledge Channel:A Three—Dimension al service Model of the Shanghai Library.Library Management,2004,25(1/2)70-71.
[21]William V.Garrison,McClellan G A.Tao of Gateway:Providing Internet Access to Licensed Databases.Library Hi Tech,1997,(57)87-89.
[22]Laroche M.,Kalamas M.,Cleveland M."I"Versus"We"How Individualists and Collectivists Use Information Sources to Formulate Their Service Expectations.International Marketing Review,2005,22(3)31-32.
[23]李学军.图书馆服务内涵的转变[J].情报杂志,2001,(3)68-69.
[24]Yogesh M.Knowledge Management for the New World of Business[J].Asia Strategy Leader ship Institute Review,1998,(6) 15-16.
[25]黎细玲.论网络时代的信息资源管理[J].图书馆论坛,2000,(4)47-49.
[26]李品媛.学习型组织与企业创新优势分析[J].财经问题研究,2002,(6)25-26.
[27]欧阳瑾娟.创新:核心竞争力存续的关键(J].现代企业,2003,(2)41-43.
[28]任岩.网络环境下图书馆信息服务的探讨[J]_情报科学,2003,(1)35-37.
[29]吴慰慈,张久珍.当代图书馆学情报学前沿探索[M].北京:北京图书馆出版社,2002,第46页.
[30]高文华.网络环境下信息资源建设探析[J].图书馆工作与研究,2007,(2)73-74.
[31]Syed—Ikhsan 0.S.S,Rowland F.Knowledge Management in a Public Organization: A Study on the Relationship between Organization al Elements and the Performance of Knowledge Transfer,Journal of knowledge management,2004,8(2)210-211.
[32]Reinhardf.Herbertp,Thomash.A Component-Based Application Frame-Work for Manufacturing Execution Systems in C# and.NET.ACM International Conference Proceeding Series Archive,2002,(10)32-37.
[33]Arms W.Y.,Hillman D.,Lagoze C.,etc.A Spectrum of Interoperability:the Site for Science Prototype for the NSDL.D2Lib Magazine,2002,8(1)57-58.
[34]Xiaoming Liu,Kurt Maly,Mohammad Zubair,etc.Arc-An OAI Service Provider for Cross-Archive Searching.Proceedings of the First ACM/IEEE Joint Conference on Digital Libraries,Roanoke VA.New York,ACM Press,2001,(65)34-36.
[35]Carl Lagoze,Herbert Van de Sompel.The Open Archives Initiative:Building a Low-Barrier Interoperability Frame work.Proceedings of the First ACM/IEEE Joint Conference on Digital Libraries,Roanoke VA.New York,ACM Press,2001,(54)28-30.
[36]张学永.网络环境下科技情报工作模式的研究[J].管理科学,2006,(1)34-36.
[37]彭前卫.新世纪图书馆信息服务的发展策略[J].图书馆论坛,2003,(2)43-44.
[38]李斐斐.激励员工进行知识共享[J].中国人力资源开发,2005,(12)57-59.
[39]徐欣娅.试论企业信息优势与竞争优势的建立[J].情报理论与实践,2003,(5)21-22.
[40]王哲,陈清华.企业竞争情报的特征及作用[J].情报杂志,2004,(1)42-25.
[41]朱战备,赖茂生.企业竞争情报活动研究[J].情报学报,2001,(02)33-35.
[42]郑伟.浅谈企业竞争情报系统的建立[J].安徽冶金,2005,(1)87-89.
[43]包昌火,谢新洲,张燕,谢建等.企业竞争情报系统[M].北京:华夏出版社,2002,第37页.
[44]包昌火,黄英,赵刚.发展中的竞争情报系统[J].现代图书情报技术,2004, (1)66-67.
[45]刘焕成.21世纪竞争情报研究的发展趋势[J].情报理论与实践,2002,(3)23-24.
[46]邱晓琳.企业秘密信息的反竞争情报保护[J].中国信息导报,1998,(12)18-19.
[47]M.M.Helms,L.Pettkin,D.J.Morris.View Point:The Risk of Information Compromise and Approaches to Prevention.Journal of strategic Information Systems,2000,(9)97-99.
[48]John j.Mc Gonagle,Carolyn M.Vella.Protecting Your Company Against Competitive Intelligence.Public Relations Review 1999,(25)59-60.
[49]Rouach D,Santi P.Competitive Intelligence Adds Value:Five Intelligence Attitudes.European Management Journal,2001,19(5)47-49.
[50]Clyaton M.Christensen.The Past and Future of Competitive Advantage.Sloan Management Review.2001,(3)23-25.
[51]W·钱·金,勒妮·莫博涅.蓝海战略[M].北京:商务印书馆,2005,第421页.
[52]高兴夫.实施“蓝海战略”创新发展模式[J].建筑,2007,(1)76-77.
[53]胡北苑.企业合作竞争情报的可行性与业务模式研究[J].情报杂志,2002,(2)37-39.
[54]王鸣鸣.论竞争情报在现代企业中的作用[J].企业技术开发,2003,(12)92-93.
[55]温带宝.图书馆服务增值及其实现因素分析[J].图书馆学研究,2007,(5)49-50.
[56]李映霞.浅论团队情商的提高[J].职业圈,2007,(16)86-87.
[57]董丽娟.图书馆读者服务中的情商凸现[J].中国西部科技,2007,(11)28-29.
[58]任立消.网络用户信息行为计量研究[D]。兰州大学,2006,(1)97.
[59]黄燕君.图书馆信息服务的走向[J].图书馆建设,2005,(2)40-41.
[60]王凤阁.新形势下的图书馆信息服务工作[J].科技情报开发与经济,2006,(13)77-78.
[61]华晓艳.从数字图书馆看21世纪信息服务[J].发展论坛,2002,(4)24-26.
[62]谭兆民.新世纪文献信息服务的发展趋势[J].中国图书馆学报,2000, (3)55-57.
[63]王纯.特色文献资源与特色服务[J].大学图书馆学报,2000,(3)21-22.
[2]金雪军.知识服务业产业效能研究——理论与实证分析[J].浙江大学学报(人文社科版),2004,(4)32-34.
[3]任俊为.知识经济与图书馆的知识服务[J].图书情报知识,1999,(1)55-56.
[4]韩立栋.知识组织的研究与发展趋势[J].农业网络信息,2006,(6)46-47.
[5]王知津.从情报组织到知识组织[J].情报学报,1998,(3)33-35.
[6]朱章锁,赵惠萍.换位思考与高校图书馆服务[J].保定师范专科学校学报,2007,(3)31-33.
[7]谭汝聪.数据挖掘与企业核心竞争力[J].中国管理信息化,2007,(10)89-90.
[8]段红.用户心理分析与信息服务工作[J].晋图学刊,2005,(1)11-13.
[9]李祥.信息时代的企业知识信息服务[J].中外企业家,2002,(11)54-55.
[10]徐敏,朱东华.新形势下科技情报工作模式的研究[J].北京理工大学学报(社会科学版),2005,(1)29-30.
[11]雍自权.知识经济时代的企业竞争特征[J].企业经济,2002,(6)31-32.
[12]崔新健.企业构筑核心竞争力的基石一一竞争情报[J].中外管理导报,2002,(12)27-28.
[13]刘蕾.基于企业核心业务能力的知识管理策略研究[D].昆明理工大学博士学位论文,2004,(9)78.
[14]Jansen,Bernard Jet al.Real life.Real user.Real needs:A study and Analysis of Queries on the Web.Information Processing and Management,2002,(2)101-102.
[15]Alison T.,Veroniea F.,Gray.J.A.M.,et al.A First Class Knowledge Service:Developing the National Electronic Library for Health.Health Information and Libraries Journal,2002,(19)77-78.
[16]Ward P.L.Management and the Management of Information,Knowledge—Based and Library Services 2002.Library Management,2003,24(3)36-38.
[17]Duckett B.From Reference Library to Information Service:Service Sin Danger Library Review,2004,53(6)68-70.
[18]Trickey KV.Information Organization on the Web? It is Basically About Respect and Trust.Library Review,2004,47(2)10-11.
[19]Yi H.Individual Research Consultation Service:An Important Part of an Information Literacy Program.Reference Services Review,2003,31(4)24-26.
[20]Wu J.Establishing a New Knowledge Channel:A Three—Dimension al service Model of the Shanghai Library.Library Management,2004,25(1/2)70-71.
[21]William V.Garrison,McClellan G A.Tao of Gateway:Providing Internet Access to Licensed Databases.Library Hi Tech,1997,(57)87-89.
[22]Laroche M.,Kalamas M.,Cleveland M."I"Versus"We"How Individualists and Collectivists Use Information Sources to Formulate Their Service Expectations.International Marketing Review,2005,22(3)31-32.
[23]李学军.图书馆服务内涵的转变[J].情报杂志,2001,(3)68-69.
[24]Yogesh M.Knowledge Management for the New World of Business[J].Asia Strategy Leader ship Institute Review,1998,(6) 15-16.
[25]黎细玲.论网络时代的信息资源管理[J].图书馆论坛,2000,(4)47-49.
[26]李品媛.学习型组织与企业创新优势分析[J].财经问题研究,2002,(6)25-26.
[27]欧阳瑾娟.创新:核心竞争力存续的关键(J].现代企业,2003,(2)41-43.
[28]任岩.网络环境下图书馆信息服务的探讨[J]_情报科学,2003,(1)35-37.
[29]吴慰慈,张久珍.当代图书馆学情报学前沿探索[M].北京:北京图书馆出版社,2002,第46页.
[30]高文华.网络环境下信息资源建设探析[J].图书馆工作与研究,2007,(2)73-74.
[31]Syed—Ikhsan 0.S.S,Rowland F.Knowledge Management in a Public Organization: A Study on the Relationship between Organization al Elements and the Performance of Knowledge Transfer,Journal of knowledge management,2004,8(2)210-211.
[32]Reinhardf.Herbertp,Thomash.A Component-Based Application Frame-Work for Manufacturing Execution Systems in C# and.NET.ACM International Conference Proceeding Series Archive,2002,(10)32-37.
[33]Arms W.Y.,Hillman D.,Lagoze C.,etc.A Spectrum of Interoperability:the Site for Science Prototype for the NSDL.D2Lib Magazine,2002,8(1)57-58.
[34]Xiaoming Liu,Kurt Maly,Mohammad Zubair,etc.Arc-An OAI Service Provider for Cross-Archive Searching.Proceedings of the First ACM/IEEE Joint Conference on Digital Libraries,Roanoke VA.New York,ACM Press,2001,(65)34-36.
[35]Carl Lagoze,Herbert Van de Sompel.The Open Archives Initiative:Building a Low-Barrier Interoperability Frame work.Proceedings of the First ACM/IEEE Joint Conference on Digital Libraries,Roanoke VA.New York,ACM Press,2001,(54)28-30.
[36]张学永.网络环境下科技情报工作模式的研究[J].管理科学,2006,(1)34-36.
[37]彭前卫.新世纪图书馆信息服务的发展策略[J].图书馆论坛,2003,(2)43-44.
[38]李斐斐.激励员工进行知识共享[J].中国人力资源开发,2005,(12)57-59.
[39]徐欣娅.试论企业信息优势与竞争优势的建立[J].情报理论与实践,2003,(5)21-22.
[40]王哲,陈清华.企业竞争情报的特征及作用[J].情报杂志,2004,(1)42-25.
[41]朱战备,赖茂生.企业竞争情报活动研究[J].情报学报,2001,(02)33-35.
[42]郑伟.浅谈企业竞争情报系统的建立[J].安徽冶金,2005,(1)87-89.
[43]包昌火,谢新洲,张燕,谢建等.企业竞争情报系统[M].北京:华夏出版社,2002,第37页.
[44]包昌火,黄英,赵刚.发展中的竞争情报系统[J].现代图书情报技术,2004, (1)66-67.
[45]刘焕成.21世纪竞争情报研究的发展趋势[J].情报理论与实践,2002,(3)23-24.
[46]邱晓琳.企业秘密信息的反竞争情报保护[J].中国信息导报,1998,(12)18-19.
[47]M.M.Helms,L.Pettkin,D.J.Morris.View Point:The Risk of Information Compromise and Approaches to Prevention.Journal of strategic Information Systems,2000,(9)97-99.
[48]John j.Mc Gonagle,Carolyn M.Vella.Protecting Your Company Against Competitive Intelligence.Public Relations Review 1999,(25)59-60.
[49]Rouach D,Santi P.Competitive Intelligence Adds Value:Five Intelligence Attitudes.European Management Journal,2001,19(5)47-49.
[50]Clyaton M.Christensen.The Past and Future of Competitive Advantage.Sloan Management Review.2001,(3)23-25.
[51]W·钱·金,勒妮·莫博涅.蓝海战略[M].北京:商务印书馆,2005,第421页.
[52]高兴夫.实施“蓝海战略”创新发展模式[J].建筑,2007,(1)76-77.
[53]胡北苑.企业合作竞争情报的可行性与业务模式研究[J].情报杂志,2002,(2)37-39.
[54]王鸣鸣.论竞争情报在现代企业中的作用[J].企业技术开发,2003,(12)92-93.
[55]温带宝.图书馆服务增值及其实现因素分析[J].图书馆学研究,2007,(5)49-50.
[56]李映霞.浅论团队情商的提高[J].职业圈,2007,(16)86-87.
[57]董丽娟.图书馆读者服务中的情商凸现[J].中国西部科技,2007,(11)28-29.
[58]任立消.网络用户信息行为计量研究[D]。兰州大学,2006,(1)97.
[59]黄燕君.图书馆信息服务的走向[J].图书馆建设,2005,(2)40-41.
[60]王凤阁.新形势下的图书馆信息服务工作[J].科技情报开发与经济,2006,(13)77-78.
[61]华晓艳.从数字图书馆看21世纪信息服务[J].发展论坛,2002,(4)24-26.
[62]谭兆民.新世纪文献信息服务的发展趋势[J].中国图书馆学报,2000, (3)55-57.
[63]王纯.特色文献资源与特色服务[J].大学图书馆学报,2000,(3)21-22.