兰州工业技术研究所知识共享协作系统设计
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摘要
随着知识经济时代的到来,知识已成为最主要的财富来源,而知识工作者是企业最有生命力的资产,其知识管理实践就显得尤为重要。本文采用文献调研、系统分析、问卷调查以及实地调查等方法对兰州工业技术研究所现有的业务进行了功能上的划分,通过研究现有的知识管理制度、知识共享协作状况与工作流程,利用知识管理理论与信息系统设计方法,制定了新的知识管理制度、建立了知识共享协作系统,改善了现有的工作流程并提出了组织实施建议。在系统设计时通过增加新的功能模块,整合现有模块,并提出了与之配套的流程再造方案与保障规划,提高了兰州工业技术研究所的知识管理水平,改善了工作效率。
我们具体就知识共享协作系统进行了研究,通过版本控制系统实现显性知识共享；通过技术讨论隐性知识收集系统、项目进行中的半成品及副产品收集系统、技术人员过往经验收集系统、技术人员专长统计系统等实现隐性知识共享；通过社交网络系统、学术社区(BBS)系统、电子会议系统进行通用协作子系统的部署；通过维基知识库系统、分布式数字化资料系统、规则与方法系统实现知识库子系统的建立。
我们通过设计并应用知识共享协作系统,将知识管理理论与方法的研究应用到兰州工业技术研究所,检验实证效果,提升兰州工业技术研究所的工作效率和实力,同时也给同行业相关企业提供知识管理理论与实践的参考与借鉴。
With the advent of the era of knowledge economy, knowledge has become the most important source of wealth, and knowledge workers is the most vital assets in the enterprise knowledge management practices is particularly important. In this paper, literature research, systems analysis, questionnaire and field survey methods such as the functional division of the existing business of the Industrial Technology Research Institute of Lanzhou, by studying existing knowledge management system, knowledge sharing and collaboration status and workflow, knowledge management and information system design methods to develop new knowledge management system, establish a knowledge-sharing collaboration system, improve existing work processes and the organization and implementation of recommendations. By adding new functional modules in the system design and integration of existing modules and a complete set of process reengineering programs and security planning, improve the level of knowledge management of the Lanzhou Institute of Industrial Technology, improve the working efficiency.
Specific knowledge-sharing collaboration system, to achieve explicit knowledge shared through the version control system; discuss tacit knowledge through technical collection systems, semi-finished products and by-products in the collection system project, technicians historical experience collection system, the expertise of technical staff statistical system tacit knowledge sharing; knowledge through social network system, the academic community (BBS) systems, electronic meeting system for the deployment of common collaboration subsystem; wiki knowledge-based systems, distributed digital information systems, rules and methods library subsystems establishment.
Through the design and application of knowledge-sharing collaboration systems, knowledge management theory and methods applied to the Lanzhou Institute of Industrial Technology, test the empirical effect, to enhance the efficiency and strength of the Lanzhou Institute of Industrial Technology, but also to the relevant companies of the same industry reference and experience of knowledge management theory and practice.
我们具体就知识共享协作系统进行了研究,通过版本控制系统实现显性知识共享；通过技术讨论隐性知识收集系统、项目进行中的半成品及副产品收集系统、技术人员过往经验收集系统、技术人员专长统计系统等实现隐性知识共享；通过社交网络系统、学术社区(BBS)系统、电子会议系统进行通用协作子系统的部署；通过维基知识库系统、分布式数字化资料系统、规则与方法系统实现知识库子系统的建立。
我们通过设计并应用知识共享协作系统,将知识管理理论与方法的研究应用到兰州工业技术研究所,检验实证效果,提升兰州工业技术研究所的工作效率和实力,同时也给同行业相关企业提供知识管理理论与实践的参考与借鉴。
With the advent of the era of knowledge economy, knowledge has become the most important source of wealth, and knowledge workers is the most vital assets in the enterprise knowledge management practices is particularly important. In this paper, literature research, systems analysis, questionnaire and field survey methods such as the functional division of the existing business of the Industrial Technology Research Institute of Lanzhou, by studying existing knowledge management system, knowledge sharing and collaboration status and workflow, knowledge management and information system design methods to develop new knowledge management system, establish a knowledge-sharing collaboration system, improve existing work processes and the organization and implementation of recommendations. By adding new functional modules in the system design and integration of existing modules and a complete set of process reengineering programs and security planning, improve the level of knowledge management of the Lanzhou Institute of Industrial Technology, improve the working efficiency.
Specific knowledge-sharing collaboration system, to achieve explicit knowledge shared through the version control system; discuss tacit knowledge through technical collection systems, semi-finished products and by-products in the collection system project, technicians historical experience collection system, the expertise of technical staff statistical system tacit knowledge sharing; knowledge through social network system, the academic community (BBS) systems, electronic meeting system for the deployment of common collaboration subsystem; wiki knowledge-based systems, distributed digital information systems, rules and methods library subsystems establishment.
Through the design and application of knowledge-sharing collaboration systems, knowledge management theory and methods applied to the Lanzhou Institute of Industrial Technology, test the empirical effect, to enhance the efficiency and strength of the Lanzhou Institute of Industrial Technology, but also to the relevant companies of the same industry reference and experience of knowledge management theory and practice.
引文
1邱均平,沙勇忠.论数字图书馆的知识管理[J],情报资料工作,2001.
2 杨文士,焦叔斌等.管理学原理[M].北京：中国人民大学出版社,2004.
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[2]Medhi Khosrow-Pour.Case on Information Technology Planning, Design and Implementation [M]. Hershey:Idea Group Inc,2006.
[3]Louay Karadsheh, Ebrahim Mansour, Samer Alhawari, Ghassan Azar, Naser El-Bathy. A Theoretical Framework for Knowledge Management Process:Towards Improving Knowledge Performance [J]. Communications of the IBIMA,2009,7.
[4]C. Michael Pilato, Ben Collins-Sussman, Brian W. Fitzpatrick. Version Control with Subversion[M]. Sebastopol:O'Reilly Media, Inc,2008.
[5]Martin Januska, Ondrej Kurkin and Antonin Mille.Communication Environment for Small and Medium Enterprises, IB IMA Business Review,Volume 2011,Article ID 270762.
[6]Brian (Bo) Newman,Kurt W. Conrad. A Framework for Characterizing, Knowledge Management, Methods, Practices, and Technologies[A]. The Knowledge Management Theory Papers[C], West Richland:Knowledge Management Forum.
[7]Roger Fullwood, Jennifer Rowley, Rachel Delbridge. Knowledge sharing amongst academics in UK universities[J], Journal of Knowledge Management,2013,Vol.17.
[8]Ganesh D. Bhatt, Organizing knowledge in the knowledge development cycle[J], Journal of Knowledge Management,2000, Vol.4.
[9]张庆来,苏云.Web2.0在信息服务机构中的应用[J],科技情报开发与经济,2009,19.
[10]吴应良,高海军,林梓鹏.一种以业务流程为中心的信息系统设计方法[J].科学技术与工程,2007,17.
[11]李锋.Web 2.0下基于案例的知识管理系统[J].计算机工程,2012,38.
[12]刘红梅,魏军英,史铭儡,钟佩思,刘春,刘梅.基于工艺知识共享的葡萄酒新产品信息集成系统开发[J].中外葡萄与葡萄酒,2012,01.
[13]赵英,袁莉.基于内部网络结构的知识推荐系统设计研究[J].情报杂志,2012,31
[14]邵波,胡元蛟.基于社会网络的知识创新与模型构建与分析[J].情报杂志,2011,30.
[15]袁霞.基于知识链的联合虚拟咨询系统知识共享研究[J].情报探索,2011,6.
[16]张怡博.开放的知识共享体系提升企业核心能力基于Linux软件系统开放性分析[J].管理科学,2011,19.
[17]胡启.企业再造[J].建材工业信息,2005.
[18]聂玉翠.国有外贸型中小企业的改制与再造研究[D],武汉.中国地质大学,2008.
[19]胡锐.企业实施信息化的模式研究[D],武汉.武汉大学,2004.
[20]李琼勇等.企业再造浅探[J].经济与社会发展,2004
[21]赵丽坤.软件项目知识管理与创新模式研究[D],天津.河北工业大学,2008.
[22]王艳等.高校图书馆管理模式的创新[J].赤峰学院学报(自然科学版),2010年
[23]樊超.基于B/S的企业知识管理系统研究与实现[D].西安.西安石油大学,2009.
[24]胡雪斌等中国企业知识管理实施的现状及存在的问题[J].科技经济市场,2006.
[25]许林.医院网络环境中软件在线升级技术的研究与实现[D].青岛.中国石油大学(华东),2011.
[26]陈兴全.基于业务流程变革的产险后援集中[D].北京.中国人民大学,2007.
[27]刘仁庆.研发项目知识管理绩效评价研究[D].北京中国科学院研究生院,2011.
[28]吴学栋,高树珍.浅议轻化工程专业计算机教学过程中隐性知识向显性知识的转化[J].黑龙江纺织,2011.9.
[29]甘仞初.信息系统分析与设计[M].北京：高等教育出版社,2003,6.
[30]彭正龙,蒋旭灿,王海花.开放式创新模式下组织间知识共享动力因素建模[J].情报杂 志,2011,30.
[31]戈黎华.企业知识分工协调与权力配置思考[J].黄海学术论坛,2011,16.
[32]杨莉.我国高校图书馆开放存取信息服务现状及其发展对策研究[D].武汉.华中师范大学,2008.
[33]王东,刘国亮.虚拟学术社区及其知识共享实现机制研究框架[J].科学技术进步与对策,2012,29(5).
[34]廖开际,叶东海,闫健峻,吴敏.基于加权语义网的专家知识发现及表示方法,[J],情报学报,2012.
[35]张哲,张玲玲-中科院高技术类研究所知识共享系统研究[J].科技管理研究,2011,19.
[36]探索知识管理在新华社办公信息化的发展[EB/OL]http://cio.it168.com/a2008/0902/202/000000202947.shtml.2008-9-3.
[37]CollabNet公司SVN原始官方站[EB/OL] http://subversion.tigris.org/index.html.2012-6-12.
[38]Apache Subversion项目站, 现今活跃的 SVN 官方站[EB/OL]http://subversion.apache.org/index.html.2013-1-8.
[39]TortoiseSVN,知名的SVN客户端,图形界面、高度的操作系统整合[EB/OL]http://tortoisesvn.net/about.html.2012-1-7.
[40]Subversion国内中文站 , 全面的本地化信息[EB/OL]http://www.subversion.org.cn/?action-viewnews-itemid-76.2008-12-2.
2 杨文士,焦叔斌等.管理学原理[M].北京：中国人民大学出版社,2004.
[1]Kamla Ali Al-Busaidil, Lorne Olfman, Terry Ryan,and Gondy Leroy. Sharing Knowledge to A Knowledge Management System:Examining the motivators and the benefits in an Omani organization[J]. Journal of Organizational Knowledge Management,2010, Article ID 325835.
[2]Medhi Khosrow-Pour.Case on Information Technology Planning, Design and Implementation [M]. Hershey:Idea Group Inc,2006.
[3]Louay Karadsheh, Ebrahim Mansour, Samer Alhawari, Ghassan Azar, Naser El-Bathy. A Theoretical Framework for Knowledge Management Process:Towards Improving Knowledge Performance [J]. Communications of the IBIMA,2009,7.
[4]C. Michael Pilato, Ben Collins-Sussman, Brian W. Fitzpatrick. Version Control with Subversion[M]. Sebastopol:O'Reilly Media, Inc,2008.
[5]Martin Januska, Ondrej Kurkin and Antonin Mille.Communication Environment for Small and Medium Enterprises, IB IMA Business Review,Volume 2011,Article ID 270762.
[6]Brian (Bo) Newman,Kurt W. Conrad. A Framework for Characterizing, Knowledge Management, Methods, Practices, and Technologies[A]. The Knowledge Management Theory Papers[C], West Richland:Knowledge Management Forum.
[7]Roger Fullwood, Jennifer Rowley, Rachel Delbridge. Knowledge sharing amongst academics in UK universities[J], Journal of Knowledge Management,2013,Vol.17.
[8]Ganesh D. Bhatt, Organizing knowledge in the knowledge development cycle[J], Journal of Knowledge Management,2000, Vol.4.
[9]张庆来,苏云.Web2.0在信息服务机构中的应用[J],科技情报开发与经济,2009,19.
[10]吴应良,高海军,林梓鹏.一种以业务流程为中心的信息系统设计方法[J].科学技术与工程,2007,17.
[11]李锋.Web 2.0下基于案例的知识管理系统[J].计算机工程,2012,38.
[12]刘红梅,魏军英,史铭儡,钟佩思,刘春,刘梅.基于工艺知识共享的葡萄酒新产品信息集成系统开发[J].中外葡萄与葡萄酒,2012,01.
[13]赵英,袁莉.基于内部网络结构的知识推荐系统设计研究[J].情报杂志,2012,31
[14]邵波,胡元蛟.基于社会网络的知识创新与模型构建与分析[J].情报杂志,2011,30.
[15]袁霞.基于知识链的联合虚拟咨询系统知识共享研究[J].情报探索,2011,6.
[16]张怡博.开放的知识共享体系提升企业核心能力基于Linux软件系统开放性分析[J].管理科学,2011,19.
[17]胡启.企业再造[J].建材工业信息,2005.
[18]聂玉翠.国有外贸型中小企业的改制与再造研究[D],武汉.中国地质大学,2008.
[19]胡锐.企业实施信息化的模式研究[D],武汉.武汉大学,2004.
[20]李琼勇等.企业再造浅探[J].经济与社会发展,2004
[21]赵丽坤.软件项目知识管理与创新模式研究[D],天津.河北工业大学,2008.
[22]王艳等.高校图书馆管理模式的创新[J].赤峰学院学报(自然科学版),2010年
[23]樊超.基于B/S的企业知识管理系统研究与实现[D].西安.西安石油大学,2009.
[24]胡雪斌等中国企业知识管理实施的现状及存在的问题[J].科技经济市场,2006.
[25]许林.医院网络环境中软件在线升级技术的研究与实现[D].青岛.中国石油大学(华东),2011.
[26]陈兴全.基于业务流程变革的产险后援集中[D].北京.中国人民大学,2007.
[27]刘仁庆.研发项目知识管理绩效评价研究[D].北京中国科学院研究生院,2011.
[28]吴学栋,高树珍.浅议轻化工程专业计算机教学过程中隐性知识向显性知识的转化[J].黑龙江纺织,2011.9.
[29]甘仞初.信息系统分析与设计[M].北京：高等教育出版社,2003,6.
[30]彭正龙,蒋旭灿,王海花.开放式创新模式下组织间知识共享动力因素建模[J].情报杂 志,2011,30.
[31]戈黎华.企业知识分工协调与权力配置思考[J].黄海学术论坛,2011,16.
[32]杨莉.我国高校图书馆开放存取信息服务现状及其发展对策研究[D].武汉.华中师范大学,2008.
[33]王东,刘国亮.虚拟学术社区及其知识共享实现机制研究框架[J].科学技术进步与对策,2012,29(5).
[34]廖开际,叶东海,闫健峻,吴敏.基于加权语义网的专家知识发现及表示方法,[J],情报学报,2012.
[35]张哲,张玲玲-中科院高技术类研究所知识共享系统研究[J].科技管理研究,2011,19.
[36]探索知识管理在新华社办公信息化的发展[EB/OL]http://cio.it168.com/a2008/0902/202/000000202947.shtml.2008-9-3.
[37]CollabNet公司SVN原始官方站[EB/OL] http://subversion.tigris.org/index.html.2012-6-12.
[38]Apache Subversion项目站, 现今活跃的 SVN 官方站[EB/OL]http://subversion.apache.org/index.html.2013-1-8.
[39]TortoiseSVN,知名的SVN客户端,图形界面、高度的操作系统整合[EB/OL]http://tortoisesvn.net/about.html.2012-1-7.
[40]Subversion国内中文站 , 全面的本地化信息[EB/OL]http://www.subversion.org.cn/?action-viewnews-itemid-76.2008-12-2.