住房公积金信息系统项目质量管理研究
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摘要
随着住房公积金业务的不断发展以及人们对住房公积金关注度的不断增加,住房公积金信息化管理水平正在逐步提高。一方面,信息化为住房公积金日常工作和管理决策带来了很大帮助,而另一方面,一些弊端正在阻碍住房公积金信息化的进一步健康发展。这些弊端中一个很重要的问题就是信息系统质量问题,如系统软件质量低劣、软件可维护低,导致了服务对象不满意,也导致了各地住房公积金管理中心之间无法实现联网,与其它政府部门及承办银行的信息也无法实现数据共享,上级监管机构无法跟踪了解各地住房公积金管理中心住房公积金运行动态情况等现象。
本文将针对住房公积金信息化过程中存在的问题,剖析原因,研究信息系统项目管理体系应用,探讨信息系统软件项目质量管理方法,及如何利用全面质量管理思想来确保住房公积金信息系统建设质量。通过A市信息系统实证案例,讲述了如何运用技术手段和软件项目质量管理方法来进行信息化规划与建设,如何在软件开发过程中贯彻执行全过程质量管理的思想,如何坚持事前计划、事中控制、事后评估的工作方法,及在软件质量保证过程中如何进行软件项目评审,引用软件工程“缺陷放大模型”理论来消除软件缺陷,确保信息系统的开发质量。
A市住房公积金管理信息系统的成功案例,已在全省范围内推广使用,对国内住房公积金行业的系统建设推广具有一定的借鉴意义。基于面向服务架构的住房公积金管理信息系统建设之路,对于进一步加快住房公积金业务信息化建设进程,提高整个住房公积金体系监管、运作、管理和服务的现代化水平,加强住房公积金综合运作效率,保障我国全面实现住房公积金业务现代化、信息化和促进国民经济增长,都有十分重要的意义。
With the continual development of Housing Fund's business and more and more people's attentions to it, the informationization management of the housing fund was improving step by step. While the information system was great helpful to the daily work and management decision-making of Housing Fund, some issues also came into being which got in road of Housing Found informationization developing rapidly. One important issue of these was the quality issue of the information system, such as the inferior software, bad maintainability. It resulted to a series of problems. For example, neither did its customers satisfy, nor could the intranet be set up among the different housing found management centers, nor could the data be shared by other governments and relative banks, nor could its superior organizations track and know of the operation of different housing fund management centers.
Focusing on the issues existing in the process of Housing Fund informationization, I analyze the causes, study the practice of project management in information system and discuss of the project quality management methods of information system software and how to use overall quality management methodologies & skills to assure Housing Fund informationization in this article. According to the case from City A, it tells how to design and set up the information system of Housing Fund with technologies and methodologies of software's project quality management, how to execute the overall process quality management during software research and development, how to practice the methods that are planning at beginning, control in time during the process and evaluation at ending. It also indicates how to audit software projects during its quality assurance system and get rid of software defects with the theory Defect Amplification Model, so as to achieve good quality of information system development.
It was introduced to all cities of the province and was a good example for the organizations of Housing Fund to set up the relative information systems, which the successful case came from the housing fund information system of City A. It is vital important for us to fast the informationization process of Housing Fund business, achieve the progress in the supervising, operation, management and service of the whole housing fund system, get high efficiency, insure its modernization and informationization carry out, and accelerate our National Economy increase rapidly, which is management information system of Housing Fund based on service-oriented construction.
本文将针对住房公积金信息化过程中存在的问题,剖析原因,研究信息系统项目管理体系应用,探讨信息系统软件项目质量管理方法,及如何利用全面质量管理思想来确保住房公积金信息系统建设质量。通过A市信息系统实证案例,讲述了如何运用技术手段和软件项目质量管理方法来进行信息化规划与建设,如何在软件开发过程中贯彻执行全过程质量管理的思想,如何坚持事前计划、事中控制、事后评估的工作方法,及在软件质量保证过程中如何进行软件项目评审,引用软件工程“缺陷放大模型”理论来消除软件缺陷,确保信息系统的开发质量。
A市住房公积金管理信息系统的成功案例,已在全省范围内推广使用,对国内住房公积金行业的系统建设推广具有一定的借鉴意义。基于面向服务架构的住房公积金管理信息系统建设之路,对于进一步加快住房公积金业务信息化建设进程,提高整个住房公积金体系监管、运作、管理和服务的现代化水平,加强住房公积金综合运作效率,保障我国全面实现住房公积金业务现代化、信息化和促进国民经济增长,都有十分重要的意义。
With the continual development of Housing Fund's business and more and more people's attentions to it, the informationization management of the housing fund was improving step by step. While the information system was great helpful to the daily work and management decision-making of Housing Fund, some issues also came into being which got in road of Housing Found informationization developing rapidly. One important issue of these was the quality issue of the information system, such as the inferior software, bad maintainability. It resulted to a series of problems. For example, neither did its customers satisfy, nor could the intranet be set up among the different housing found management centers, nor could the data be shared by other governments and relative banks, nor could its superior organizations track and know of the operation of different housing fund management centers.
Focusing on the issues existing in the process of Housing Fund informationization, I analyze the causes, study the practice of project management in information system and discuss of the project quality management methods of information system software and how to use overall quality management methodologies & skills to assure Housing Fund informationization in this article. According to the case from City A, it tells how to design and set up the information system of Housing Fund with technologies and methodologies of software's project quality management, how to execute the overall process quality management during software research and development, how to practice the methods that are planning at beginning, control in time during the process and evaluation at ending. It also indicates how to audit software projects during its quality assurance system and get rid of software defects with the theory Defect Amplification Model, so as to achieve good quality of information system development.
It was introduced to all cities of the province and was a good example for the organizations of Housing Fund to set up the relative information systems, which the successful case came from the housing fund information system of City A. It is vital important for us to fast the informationization process of Housing Fund business, achieve the progress in the supervising, operation, management and service of the whole housing fund system, get high efficiency, insure its modernization and informationization carry out, and accelerate our National Economy increase rapidly, which is management information system of Housing Fund based on service-oriented construction.
引文
[1]甘仞初,颜志军.信息系统分析与设计[M].北京:高等教育出版社,2003.
[2]张支生,田俊国等.信息系统项目管理管理师辅导教程[M].北京:电子工业出版社,2006.
[3]郝杰忠.管理信息系统的开发与应用[M].北京:机械工业出版社,2006.
[4]GGordon Schulmeyer,James I.McManus.李怀璋等译.软件质量保证[M].北京:机械工业出版社,2006.
[5]CMU/SEI.Capablity Maturity Model(CMM~(sm)),Version 1.1.
[6]邓富民,徐玖平忠.项目质量管理[M].北京:经济管理出版社,2008.
[7]Pankaj Jalote.Practice ofSoftware Project Mangement[M].北京:清华大学出版社,2005.
[8]ShariLawrence Plawrence Pfleegee.Software Engineering:7heory and Prac[M].北京:清华大学出版社,2003.
[9]林杰斌,刘明德.MIS管理信息系统[M].北京:清华大学出版社,2006.
[10]政务信息资源共享及综合应用解决方案[EB].http://www.dragonsoft.com.cn/main.php.
[11]柳纯录,刘明亮.信息系统项目管理管理师教程[M].北京:清华大学出版社,2005.
[12]陈增荣.软件开发方法[M].上海:复旦大学出版社,1997.
[13]卢向南主编.项目计划与控制[M].北京:机械工业出版社,2004.
[14]厦门市住房公积金管理中心、厦门市建设银行.厦门市住房公积金管理信息系统与受托行数据接口格式文件[Z].2002.
[15](美)Roger S.Pressman.软件工程实践者的研究方法(原书第5版)[M].梅宏译.北京:机械工业出版社,2002.
[16]陈启祥,杨军.面向服务的软件架构SOA及其支撑的研究[J].湖北工业大学学报,2005,(4):38-41.
[17]沈玉宏.基于CMM的软件项目质量管理方法[D].首都经济贸易大学,2006.
[18](美)John M.Nicholas.面向商务和技术的项目管理[M].北京:清华大学出版社,2003.
[19]李春燕.住房公积金行业务信息化存在问题及建议[EB]http://www.btxxb.gov.cn/Article_Print.asp?ArticeID=4060.
[20]沈建明.项目风险管理[M].北京:机械工业出版社,2006.
[21]应惜.教育软件项目中的过程管理及CMM在其中的应用[D].华东师范大学.2005.
[22]“信息孤岛”对我国电子政务发展的影响及应对措施[EB].http://e-gov.nsa.gov.cn/magazine.asp?articleid=177&guestflag=1,2005-03-01.
[23]建设部住房制度改革办公室等编.住房公积金管理条例释义[M].北京:中国物价出版社,1999.
[24]汪应洛.系统工程[M].北京:机械工业出版社,1986.
[25]Ted Coombs.Visual Basic编程实用大全[M].中国水利水电出版社.2002.
[26]Wiley VD,Deckro RF,Jackson JA.Optimization analysis for design and planning of multi-project portfolios[J].European Journal of Operational Research,1998,107..492-506.
[27]邱苑华,沈建明,杨爱华等.现代项目管理导论[M].北京:机械工业出版社,2002
[28]厦门市国土资源与房产管理局、厦门精图信息技术有限公司.厦门市国土资源与房产电子政务系统总体设计方案[Z].2006.
[29]梅立军,付小龙,刘启新,沈锡臣.基于SOA的数据交换平台研究与实现[J].计算机工程与设计.2006,(19):3601-3603.
[30]杨坚争.IT项目建设与管理精选案例分析[M].北京:清华大学出版社,2006.
[31]J.Davidson Frame.Managing Projects in Organization[M].San Francisco:Jossey -Bass Publishers,1987.
[32]王晨志.协同应用解决信息化三大孤岛问题[Z].中国信息化-赛迪网.http://industry.ccidnet.com/art/9/20050105/199411_1.html.
[33]厦门市住房公积金管理中心、厦门市建设银行.厦门市住房公积金管理信息系统总体方案设计报告[Z].2002.
[34]Bhatia,Kul.Real Estate Assets and Consumer Spending[J].Quarterly Journal of Economics,1987.
[35]Hendershott,Patric H.and Joe Peek.Real Household Capital Gains and Wealth Accumulation[J].The Level and Composition of Household Saving(Ballinger:Cambridge,MA).1985.
[36]资料来源:A市住房公积金管理中心2007年末统计资料.
[37]许江林,刘景梅.IT项目管理最佳历程[M].北京:电子工业出版社,2005.
[38](美)凯西.施瓦尔贝.IT项目管理[M].北京:机械工业出版社,2004.
[39]观点工作室.CMM实践之路[M].北京:机械工业出版社,2003.
[40]Thomas Erl SOA Service-Oriented Architecture Concepts,Technology,and Design[M].北京:机械工业出版社,2007.
[41]Dan Rahmel.使用Visual Studio 6开发Web数据库应用程序[M].清华大学出版社,2002.
[42]叶钰,应时,李伟斋等.面向服务体系结构及其系统构建研究[J].计算机应用研究,2005,(10):32-34.
[43]Dirk Krafzig,Karl Banke,Dirk Slama面向服务架构的最佳实践[M].北京,清华大学出版社,2006.
[44]栾跃.软件开发项目管理[M].上海:清华大学出版社,200-5.
[45]Mark Endrei,Jenny Ang,Ali Arsanjani,et al.Patterns:Service OrientedArchitectureand Web Services[Z].IBM International Technical SupportOrganization,April 2004.
[46]休伯特·K 等著.卞晓云译.全面质量管理:持续改进掼[M].北京:中国人民大学出版社,2005.
[47](以)加林著.王振宇等译.软件质量保证-质量管理体系[M].北京:机械工业出版社,2004.
[2]张支生,田俊国等.信息系统项目管理管理师辅导教程[M].北京:电子工业出版社,2006.
[3]郝杰忠.管理信息系统的开发与应用[M].北京:机械工业出版社,2006.
[4]GGordon Schulmeyer,James I.McManus.李怀璋等译.软件质量保证[M].北京:机械工业出版社,2006.
[5]CMU/SEI.Capablity Maturity Model(CMM~(sm)),Version 1.1.
[6]邓富民,徐玖平忠.项目质量管理[M].北京:经济管理出版社,2008.
[7]Pankaj Jalote.Practice ofSoftware Project Mangement[M].北京:清华大学出版社,2005.
[8]ShariLawrence Plawrence Pfleegee.Software Engineering:7heory and Prac[M].北京:清华大学出版社,2003.
[9]林杰斌,刘明德.MIS管理信息系统[M].北京:清华大学出版社,2006.
[10]政务信息资源共享及综合应用解决方案[EB].http://www.dragonsoft.com.cn/main.php.
[11]柳纯录,刘明亮.信息系统项目管理管理师教程[M].北京:清华大学出版社,2005.
[12]陈增荣.软件开发方法[M].上海:复旦大学出版社,1997.
[13]卢向南主编.项目计划与控制[M].北京:机械工业出版社,2004.
[14]厦门市住房公积金管理中心、厦门市建设银行.厦门市住房公积金管理信息系统与受托行数据接口格式文件[Z].2002.
[15](美)Roger S.Pressman.软件工程实践者的研究方法(原书第5版)[M].梅宏译.北京:机械工业出版社,2002.
[16]陈启祥,杨军.面向服务的软件架构SOA及其支撑的研究[J].湖北工业大学学报,2005,(4):38-41.
[17]沈玉宏.基于CMM的软件项目质量管理方法[D].首都经济贸易大学,2006.
[18](美)John M.Nicholas.面向商务和技术的项目管理[M].北京:清华大学出版社,2003.
[19]李春燕.住房公积金行业务信息化存在问题及建议[EB]http://www.btxxb.gov.cn/Article_Print.asp?ArticeID=4060.
[20]沈建明.项目风险管理[M].北京:机械工业出版社,2006.
[21]应惜.教育软件项目中的过程管理及CMM在其中的应用[D].华东师范大学.2005.
[22]“信息孤岛”对我国电子政务发展的影响及应对措施[EB].http://e-gov.nsa.gov.cn/magazine.asp?articleid=177&guestflag=1,2005-03-01.
[23]建设部住房制度改革办公室等编.住房公积金管理条例释义[M].北京:中国物价出版社,1999.
[24]汪应洛.系统工程[M].北京:机械工业出版社,1986.
[25]Ted Coombs.Visual Basic编程实用大全[M].中国水利水电出版社.2002.
[26]Wiley VD,Deckro RF,Jackson JA.Optimization analysis for design and planning of multi-project portfolios[J].European Journal of Operational Research,1998,107..492-506.
[27]邱苑华,沈建明,杨爱华等.现代项目管理导论[M].北京:机械工业出版社,2002
[28]厦门市国土资源与房产管理局、厦门精图信息技术有限公司.厦门市国土资源与房产电子政务系统总体设计方案[Z].2006.
[29]梅立军,付小龙,刘启新,沈锡臣.基于SOA的数据交换平台研究与实现[J].计算机工程与设计.2006,(19):3601-3603.
[30]杨坚争.IT项目建设与管理精选案例分析[M].北京:清华大学出版社,2006.
[31]J.Davidson Frame.Managing Projects in Organization[M].San Francisco:Jossey -Bass Publishers,1987.
[32]王晨志.协同应用解决信息化三大孤岛问题[Z].中国信息化-赛迪网.http://industry.ccidnet.com/art/9/20050105/199411_1.html.
[33]厦门市住房公积金管理中心、厦门市建设银行.厦门市住房公积金管理信息系统总体方案设计报告[Z].2002.
[34]Bhatia,Kul.Real Estate Assets and Consumer Spending[J].Quarterly Journal of Economics,1987.
[35]Hendershott,Patric H.and Joe Peek.Real Household Capital Gains and Wealth Accumulation[J].The Level and Composition of Household Saving(Ballinger:Cambridge,MA).1985.
[36]资料来源:A市住房公积金管理中心2007年末统计资料.
[37]许江林,刘景梅.IT项目管理最佳历程[M].北京:电子工业出版社,2005.
[38](美)凯西.施瓦尔贝.IT项目管理[M].北京:机械工业出版社,2004.
[39]观点工作室.CMM实践之路[M].北京:机械工业出版社,2003.
[40]Thomas Erl SOA Service-Oriented Architecture Concepts,Technology,and Design[M].北京:机械工业出版社,2007.
[41]Dan Rahmel.使用Visual Studio 6开发Web数据库应用程序[M].清华大学出版社,2002.
[42]叶钰,应时,李伟斋等.面向服务体系结构及其系统构建研究[J].计算机应用研究,2005,(10):32-34.
[43]Dirk Krafzig,Karl Banke,Dirk Slama面向服务架构的最佳实践[M].北京,清华大学出版社,2006.
[44]栾跃.软件开发项目管理[M].上海:清华大学出版社,200-5.
[45]Mark Endrei,Jenny Ang,Ali Arsanjani,et al.Patterns:Service OrientedArchitectureand Web Services[Z].IBM International Technical SupportOrganization,April 2004.
[46]休伯特·K 等著.卞晓云译.全面质量管理:持续改进掼[M].北京:中国人民大学出版社,2005.
[47](以)加林著.王振宇等译.软件质量保证-质量管理体系[M].北京:机械工业出版社,2004.