现代服务业网络化集成服务系统关键技术及应用研究
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摘要
现代经济社会既是服务经济时代也是网络信息时代。现代服务业是服务经济时代的主要产业特征，而网络信息技术的产业化和社会化则是网络信息时代的重要标志。网络信息技术在现代服务业的生产、服务提供与消费中的深入应用，既改变了传统服务的内涵，也创造了全新的客户服务体验和服务生产与运营管理方式。网络化集成服务系统是支撑网络化集成服务创新的重要技术手段，是网络信息技术在现代服务业渗透与综合应用的结果，符合网络化信息时代现代服务业的集群化发展要求。论文针对网络化集成服务系统的关键技术与应用进行如下方面研究：
①系统分析了网络化集成服务系统的内涵与特征，给出了其结构化概念模型；根据网络化集成服务系统的集成服务组织范围和所集成的服务资源规模，将其划分为四种不同类型，并阐述了它们相互间的集成演变关系。针对不同类型的网络化集成服务系统特点，提出两种网络化集成服务系统体系结构模型：集中式体系结构模型和分布式体系结构模型。面向网络化集成服务系统的应用实现，分别讨论了网络化集成服务系统的集成过程模型和集成技术平台的参考模型；
②在对网络化集成服务组织联盟合作关系的特点、驱动力和影响因素进行了分析的基础上，针对网络化集成服务组织联盟合作收益分配问题，分析归纳了网络化集成服务组织联盟实现公平合理的合作收益分配的原则，并提出了一种事前分配与事后分配相结合的混合收益分配机制。基于合作博弈理论，建立事前收益分配模型确定联盟成员的预期收益，然后通过事后收益分配，根据联盟成员在联盟合作中的实际投入、承担的风险和合作地位综合确定每个联盟成员事后收益分配。
③针对网络化集成服务资源管理中的分布式异构服务资源的统一语义描述问题，基于OWL-S本体描述语言建立了网络化集成服务资源本体模型，为分布式异构服务资源的语义资源服务描述提供了一种统一的概念模型。进而通过定义了资源服务语义描述模板，为资源服务语义描述提供了统一的信息描述规约。最后，面向网络化集成服务资源的检索与发现，给出了基于语义的网络化集成服务资源匹配总流程，以及实现基本匹配、I/O匹配、QoS匹配和综合匹配的匹配算法。
④将网络化集成服务链优化问题建模为一个含约束条件的多目标规划问题，并针对现有服务链优化算法将多目标通过线性加权转换为单目标优化问题的不足，提出了一种实现网络化集成服务链整体绩效最优的多目标遗传算法。该算法可同时优化多个目标，且每次运行可以获得一组Pareto最优的网络化集成服务链构建方案，可为决策者提供更大的决策选择范围。通过实验验证表明，NISC-MOGA算法具有较好的性能和全局收敛性。
⑤结合某内陆保税港区网络化集成服务系统的应用实践，讨论了其系统建设需求，给出了其实现的技术架构和应用功能框架，并对其应用效果进行了分析。
Modern social economy is both the service economy era and networks informationera. Modern service industries are the major industry feature of service economy era,and the industrialization and socialization of network information technology is theimportant characters of network information era. The thorough application of networkinformation technology in the production, management and consumption of the modernservice industries, which not only changed the traditional service connotation, alsoprovides new customer service experiences and new patterns of service production andoperation management. Network integration service systems which are importanttechnical facilities to support innovation of networked integrated service, is thepenetration results of network information technology applied in the modern serviceindustries, and it meets requirements of the modern service industry clusteringdevelopment in the network information era. Focus on the key technologies andapplications of networked integratedservice systems, the dissertation does the researchas follows:
①The dissertation systematically analyzes the conception and the characteristicof networked integrated service systems, and proposes a structured conceptual model.According to the integrated service organization scope and the integrated serviceresources size, the dissertation classfies networked integrated service systems into fourtypes, and explores mutual integration relations. According different characteristics ofnetworked integrated service systems, two kinds of network integration service systemarchitecture models are given in this dissertation: centralized architecture model anddistributed architecture model. Furthermore, the integrated process model of networkedintegrated service systems and the reference model of integration technology platformare also discussed in the dissertation.
②On the basis of analysis include the characteristics, driving force and affectingfactors of the network integration service organization alliance cooperation relations.On the profit allocation problem of networked integrated service alliance, thedissertation analyzes the fair and reasonable profit allocation principles for the networkintegration service alliance, and proposes a kind of hybrid allocation mechanism whichcombined beforehand allocation and afterward allocation. Based on the cooperativegame theory, the dissertation designs the beforehand profit allocation model to determine the expected benefits of alliance members. According to the alliancemembers’ contribution, risks undertook and cooperative position, the dissertationdesigns afterward profit allocation model to determine the afterward benefits of alliancemembers.
③On the unified semantic description problem of distributed heterogeneousservice resources in networked integrated service resources management，based onOWL-S ontology description language, the dissertation presents a networked integratedservice resources ontology model, which provides a semantic conceptual model fordistributed heterogeneous service resources. Then the dissertation defines a resourceservice semantic template to provide unified information description specification forthe semantic description of resource services. To search and discover resource services,the dissertation propses a semantic matching process of resource services, as well as thematching algorithms of basic matching, I/O matching, QoS matching and synthetizedmatching.
④On the optimization problem of networked integrated service chains, thedessertation formally defined it as a multi-objective programming problem withmultiple constraints, proposes an optimization algorithm based on improvedmulti-objective genetic algorithms. The proposed algorithm uses a distance-basednonparametric population diversity measurement operator, and diversity control isinvolved in the process of adaptive value assignment, elitist maintaining and selectionoperation. The proposed algorithm can optimize multiple objectives at the same time onthe premise of meeting the constraints and finally get a constrained Pareto optimumconstruction solutions set of networked integrated service chains. The simulationexperiment of a real case shows that the improved multi-objective genetic algorithmscan achieve global convergence and has better solution quality and distribution, whichmeets the practical requirements of networked integrated service chain optimization.
⑤On the practice of networked integrated service systems, the dissertationdiscussed the realization of a networked integrated logistics service system whichdeveloped by a inland free trade port area. The dissertation discusses the systemrequirments, the system architecture and functional model, finnaly analyzes theapplication effects.
①系统分析了网络化集成服务系统的内涵与特征，给出了其结构化概念模型；根据网络化集成服务系统的集成服务组织范围和所集成的服务资源规模，将其划分为四种不同类型，并阐述了它们相互间的集成演变关系。针对不同类型的网络化集成服务系统特点，提出两种网络化集成服务系统体系结构模型：集中式体系结构模型和分布式体系结构模型。面向网络化集成服务系统的应用实现，分别讨论了网络化集成服务系统的集成过程模型和集成技术平台的参考模型；
②在对网络化集成服务组织联盟合作关系的特点、驱动力和影响因素进行了分析的基础上，针对网络化集成服务组织联盟合作收益分配问题，分析归纳了网络化集成服务组织联盟实现公平合理的合作收益分配的原则，并提出了一种事前分配与事后分配相结合的混合收益分配机制。基于合作博弈理论，建立事前收益分配模型确定联盟成员的预期收益，然后通过事后收益分配，根据联盟成员在联盟合作中的实际投入、承担的风险和合作地位综合确定每个联盟成员事后收益分配。
③针对网络化集成服务资源管理中的分布式异构服务资源的统一语义描述问题，基于OWL-S本体描述语言建立了网络化集成服务资源本体模型，为分布式异构服务资源的语义资源服务描述提供了一种统一的概念模型。进而通过定义了资源服务语义描述模板，为资源服务语义描述提供了统一的信息描述规约。最后，面向网络化集成服务资源的检索与发现，给出了基于语义的网络化集成服务资源匹配总流程，以及实现基本匹配、I/O匹配、QoS匹配和综合匹配的匹配算法。
④将网络化集成服务链优化问题建模为一个含约束条件的多目标规划问题，并针对现有服务链优化算法将多目标通过线性加权转换为单目标优化问题的不足，提出了一种实现网络化集成服务链整体绩效最优的多目标遗传算法。该算法可同时优化多个目标，且每次运行可以获得一组Pareto最优的网络化集成服务链构建方案，可为决策者提供更大的决策选择范围。通过实验验证表明，NISC-MOGA算法具有较好的性能和全局收敛性。
⑤结合某内陆保税港区网络化集成服务系统的应用实践，讨论了其系统建设需求，给出了其实现的技术架构和应用功能框架，并对其应用效果进行了分析。
Modern social economy is both the service economy era and networks informationera. Modern service industries are the major industry feature of service economy era,and the industrialization and socialization of network information technology is theimportant characters of network information era. The thorough application of networkinformation technology in the production, management and consumption of the modernservice industries, which not only changed the traditional service connotation, alsoprovides new customer service experiences and new patterns of service production andoperation management. Network integration service systems which are importanttechnical facilities to support innovation of networked integrated service, is thepenetration results of network information technology applied in the modern serviceindustries, and it meets requirements of the modern service industry clusteringdevelopment in the network information era. Focus on the key technologies andapplications of networked integratedservice systems, the dissertation does the researchas follows:
①The dissertation systematically analyzes the conception and the characteristicof networked integrated service systems, and proposes a structured conceptual model.According to the integrated service organization scope and the integrated serviceresources size, the dissertation classfies networked integrated service systems into fourtypes, and explores mutual integration relations. According different characteristics ofnetworked integrated service systems, two kinds of network integration service systemarchitecture models are given in this dissertation: centralized architecture model anddistributed architecture model. Furthermore, the integrated process model of networkedintegrated service systems and the reference model of integration technology platformare also discussed in the dissertation.
②On the basis of analysis include the characteristics, driving force and affectingfactors of the network integration service organization alliance cooperation relations.On the profit allocation problem of networked integrated service alliance, thedissertation analyzes the fair and reasonable profit allocation principles for the networkintegration service alliance, and proposes a kind of hybrid allocation mechanism whichcombined beforehand allocation and afterward allocation. Based on the cooperativegame theory, the dissertation designs the beforehand profit allocation model to determine the expected benefits of alliance members. According to the alliancemembers’ contribution, risks undertook and cooperative position, the dissertationdesigns afterward profit allocation model to determine the afterward benefits of alliancemembers.
③On the unified semantic description problem of distributed heterogeneousservice resources in networked integrated service resources management，based onOWL-S ontology description language, the dissertation presents a networked integratedservice resources ontology model, which provides a semantic conceptual model fordistributed heterogeneous service resources. Then the dissertation defines a resourceservice semantic template to provide unified information description specification forthe semantic description of resource services. To search and discover resource services,the dissertation propses a semantic matching process of resource services, as well as thematching algorithms of basic matching, I/O matching, QoS matching and synthetizedmatching.
④On the optimization problem of networked integrated service chains, thedessertation formally defined it as a multi-objective programming problem withmultiple constraints, proposes an optimization algorithm based on improvedmulti-objective genetic algorithms. The proposed algorithm uses a distance-basednonparametric population diversity measurement operator, and diversity control isinvolved in the process of adaptive value assignment, elitist maintaining and selectionoperation. The proposed algorithm can optimize multiple objectives at the same time onthe premise of meeting the constraints and finally get a constrained Pareto optimumconstruction solutions set of networked integrated service chains. The simulationexperiment of a real case shows that the improved multi-objective genetic algorithmscan achieve global convergence and has better solution quality and distribution, whichmeets the practical requirements of networked integrated service chain optimization.
⑤On the practice of networked integrated service systems, the dissertationdiscussed the realization of a networked integrated logistics service system whichdeveloped by a inland free trade port area. The dissertation discusses the systemrequirments, the system architecture and functional model, finnaly analyzes theapplication effects.
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