清真食品品牌溢价机制研究
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摘要
清真食品是一种特殊的食品,其特殊性表现在对食品的成分及食品的制作方式方法均有与宗教相关的“禁忌”性规定。而与这种对食品的严格限定相对应的是对清真食品的消费者类型本身是没有限制的。因此,除了受到宗教影响的穆斯林消费者之外,受到风俗习惯影响的以回族为代表的少数民族以及其他非穆斯林消费者均可以购买清真食品。由此可见,清真食品具有“普适性”特征。
     清真食品突出的信任品天然特质,引发了清真食品市场中的信息不对称问题。其中清真食品生产者属于信息优势方,其掌握了清真食品的完全信息,而清真食品的消费者属于信息劣势方,对于清真食品的组成、生产流通过程等并不了解。随着现代化社会化大生产、食品工业化以及跨地区贸易的繁荣,清真食品生产线延长,这一问题变得尤为突出。清真食品生产者拥有更多信息,而清真食品消费者处于信息劣势。为了争取消费者,扩大市场,食品生产者会采取信号传递方式来显示产品的质量水平,而消费者也会通过信息甄别来确定是否购买。其中,清真食品认证以及清真食品生产厂商发挥品牌的声誉作用,成为解决信息不对称问题的重要手段。
     随着清真食品认证制度的演进,出现了第三方的清真认证体系。清真认证是指由第三方(非供方,也非需方;非生产者,也非消费者)经授权的独立的权威机构根据古兰经和圣训等相关规则,对厂家的产品或生产体系进行认证与监督,并就通过与否签发检测报告与证书的过程。取得清真认证也就说明产品质量和安全符合了清真标准。清真认证体系是否可以发挥其信号职能,解决市场信息不对称问题,其关键在于认证信号(清真认证在食品外包装的标签信息)对生产商和消费者是否具备激励效果,是否可以达成分离均衡。而其中的重点就是确保认证信息的真实可靠,消费者根据认证信息选择购买商品,同时不具备清真食品生产要求的企业的产品则无法通过认证进入市场。由于清真食品市场本身有增长潜力,企业是逐利的,因此对于有欺诈行为的厂商应提高其违规成本。具体可以通过多方监管以及增大惩罚力度来控制。
     由于清真食品生产企业通过认证来进入清真食品市场,则清真食品的消费者在购买决策中也有别于一般产品。具体表现在:其一,清真食品的消费者有两种类型,即穆斯林消费者与非穆斯林消费者;其二,任何清真食品的消费者都面临着清真食品认证与清真食品品牌的双重选择;其三,不同的清真食品消费者在选择清真食品时的决策规则是不同的——两类消费者购买清真食品的二阶段选择顺序不同。在剔除其他因素干扰的前提下,穆斯林消费者首先考量的因素是是否清真,是否取得清真认证。在同属清真认证食品的前提下(假定清真认证是统一有效的)第二阶段对食品品牌进行排序和选择。而非穆斯林消费者在购买清真食品的过程中,首先选择的是食品品牌(根据偏好,品牌认知也就是对brand credibilty进行评价),选择出食品品牌后再继续对品牌是否是清真产品进行选择。从穆斯林消费者的两阶段阶段模型中可以看出,清真认证是食品进入穆斯林消费市场的通行证,通过清真认证降低了穆斯林消费者的信息费用即交易成本;而通过厂商不同的品牌信用度(可信度和专业度),来降低消费者的选择成本。(品类代言)从非穆斯林消费者二阶段模型中可以看出,非穆斯林消费者有意识地选择清真食品,依然从先品牌出发,同时对于清真食品有风味、更高安全的考量会进入第二步选择。其选择规则遵循于字典序偏好决策法。
     根据消费者的两阶段选择模型可以发现,清真食品认证本身已成为清真食品的“清真“属性的外在质量信号,并且与食品品牌一起共同为成为消费者选择的重要影响因素。对于不同类型的消费者而言,清真认证与食品品牌对消费者的影响程度不同。对于穆斯林消费者而言,清真食品认证是其购买决策考虑的首要因素,而品牌选择则是影响其决策的决定因素。而对于非穆斯林消费者而言,清真食品本身不是其生活必须品,但当消费者对清真食品认证认可度提升,则出于食品安全、健康或者口感风味考虑会增加购买清真食品的几率。
     在信息不对称的市场中,清真认证本身发挥“质量信号”功能,可以降低消费者风险感知度以及节约信息搜寻成本,因此消费者从食品安全角度考虑有清真认证支付的意愿。但是根据伯特兰模型以及霍特林模型的分析不难看出,随着清真食品市场整体利润的提升,大量新进入者以通过清真认证的方式进入到市场参与竞争,最终会导致清真食品市场评价利润水平下降最终趋于零。由此,只有食品品牌带给消费者可感知的品牌资产才是清真食品产生溢价的来源。品牌,即与目标顾客达成的长期利益均衡的符合。假定清真认证是稳定有效并统一标准的,经过清真认证后,清真食品的带给消费者的物质利益趋同,此时食品品牌带给消费者所感知的情感利益才是产品溢价的主要推动力,同时,品牌信用度可以从降低风险以及节约选择成本两个方面为产品溢价进一步提供了空间。
     本文通过采集有限样本对清真食品消费者态度进行了调研。其中,既包括穆斯林消费者也包括非穆斯林消费者。其中重点对消费者对食品安全的态度、风险感知度以及对清真食品和清真认证的认知、食品购买考虑因素以及对清真认证食品和清真食品品牌溢价支付意愿几个方面通过量表进行了调研,同时采用了Logit分析法,主成分因素分析法以及结构方程对数字进行了处理。调研结果表明这与前面的理论假设和模型是吻合的。相关结果,对清真食品溢价规律研究形成了良好的支持。这与前面的理论假设和模型是吻合的。
     从中国实际来看,清真食品产业的发展有重要意义。一方面,中国本身就有穆斯林人口近2100万人国内市场本身有对清真食品的需求,另一方面随着国际清真食品这一新兴市场的日益繁荣,发展清真食品对外贸易无疑可以成为中国新的增长点。但反观中国清真食品产业总体状况,却存在很多不足。一方面企业规模小,经营手段和方式落后,缺乏品牌意识,不能满足国内清真食品消费者日趋增加的需求。另一方面,中国清真食品出口在整个国家清真食品市场上占据份额小。同时,中国清真食品与巴西、新西兰、加拿大、美国等传统清真食品出口大国相比,其产品从规模到价格均不占优势。因此中国清真食品产业的发展应从实际情况出发,以消费者需求为核心,打造中国清真食品品牌,提升中国清真食品的溢价能力。在这其中,首先是加强国家层面的政策供应,加强清真食品的相关立法与监管,通过制定统一标准的各地方法规打破国内清真食品贸易壁垒,通过国家之间的清真食品认证互认制度使中国清真食品与国际标准接轨并获得其他国家和地区的认可,同时形成政府、企业、第三方认证机构、消费者等多方信息的良性互动,从而维护清真食品市场的健康有序运行。其次,作为用自身信用为食品的清真性“背书”的第三方认证,本身也应品牌化。国际清真食品市场的竞争,不仅仅是产品的竞争也是标准和认证的竞争。消费者购买清真食品,选择的不仅仅是食品品牌,还有清真认证。因此发掘“清真”带给不同消费者的利益,增加清真认证的信用度,是中国清真食品认证机构发展的重要举措。对于清真食品生产企业而言,清真食品认证前提下,针对不同目标顾客,通过品牌降低消费者选择成本提升消费者感知的情感利益是其实现溢价的核心内容。
Halal food is a special kind of food with the religious related "taboo" provisions of the producing method and ingredients. On the contrary, Islam has not placed restrictions on consumers of this particular food. Therefore, besides Muslim consumers who influenced by religion, consumers of Hui nationality who influenced by customs of the ethnic minorities and other non-muslims consumers can also purchase Halal food. Thus, Halal food also has the characteristics of "universality".
     Natural qualities of credence in Halal food lead to the problem of asymmetric information in the Halal food markets. Halal food producers are the information superiority side, for they completed information of mastering the Halal food. Halal food consumers belong to information underdog, because they are not very clear for Halal food composition and production flow process. With the improvement of modern socialization production, food industrialization, trans-regional trade prosperity and the extension of Halal food production line, this problem is particularly prominent. For garnering consumers and expanding the markets, food producers will take signal transmission way to show the quality of the product quality. And consumers will determine whether to buy through information screening. Among them, the certification and brand reputation of Halal food manufacturers, became the important means to solve the asymmetric information problems
     With the evolution of Halal food certification system, the third party certification was born. Halal certification is a third party authorized independent authority (not the supplier, or the buyer, not producers, nor consumers), which supervise the manufacturer of the product or production system and supervision by regulations of Quran and the Sunnah. Then they determine whether the approval certificate are issued. The incentive effect of certification signals are the key to the Halal certification system exert its functions, and solve the market information asymmetry. To ensure the reliable of authentication information is very important
     The enterprise do not have Halal food production requirements is unable to enter the market through certification. Enterprise is profited; as a result of Halal food market itself has growth potential. So higher illegal cost should be paid by fraud vendors. This can be achieved by various regulatory and and increase the penalties.
     Because of Halal food production enterprises entering Halal market through certification, the Halal food consumers in the purchase decision also is different from the general products. Specific performance was in:Firstly, there are two types of Halal food consumers, Muslim and non-muslim consume. Secondly, all consumers are faced with the choice of Halal food certification and Halal food brand. Thirdly, different consumers has different rule when choosing Halal food-two types consumers chose choose a different second stage order when purchasing Halal food, On the premise of excluding other factors interference, the Muslim consumers first-consideration factor is whether the Halal, whether Halal certification. On the premise of Halal food certification (assuming the Halal certification is unified and effective) they sorting and selecting food brands in the second stage. Non-muslims consumers in the process of purchasing Halal food, firstly choice is the food brands (according to the preference, brand recognition, that is, the brand credibility to make evaluation), choose the food brands and then pay attention to whether the brand is Halal products. From the two-phase model of Muslim consumers we can inferred that, Halal certification is the passport of food when entering Muslim consumer market, Halal certification could reduces the Muslim consumer's information costs---transaction costs. Manufacturers (reliability and professional degrees), the brand credit degree could reduce the choice cost of consumers. Non-muslim consumers consciously choosing Halal food, they still take the brand as a starting point. At the same time, step into the second choice through the Halal food flavor, a higher degree of safety considerations. The selection rules were to follow the lexicographical preferences.
     It can be indicated from consumer choice model of two phases, Halal food certification itself has become a external quality signal of Halal food. It becomes the important factors which affecting the consumer choice together with food brands. For different types of consumers, he impact of Halal certification and food brands are different. To Muslim consumers, Halal food certification is the first factor of the purchase decision, and brand choice is decision factors influencing their decisions. For non Muslim consumers, Halal food itself is not the necessities of life, but when the customer approval of Halal food certification, concerned about food safety, health or taste flavor will increase the risk of buying Halal food.
     In the market of information asymmetry, Halal certification represents a "signal" of quality, could reduce the risk of consumer perception and saving the cost of information search, so consumers willing to pay for Halal certification in terms of food safety. But according to Bertrand and Hotelling model analysis, it is not hard to see, with the ascension of profit in Halal food market, a large number of new entrants to enter the market and its competition by means of Halal certification, eventually this may cause a decline in profits of Halal food market and finally it could tends to zero. As a result, only perceived brand equity which food brand provided to consumers is the sources of Halal food premium. At the same time, brand credibility can further provides product premium from two aspects, reduce risk and saving the cost of choice.
     This study investigated Halal food consumer by the limited sample survey, including Muslim consumers and also non-Muslims. This study focused on consumer's attitude to food safety, risk perception, the cognition of halal food and halal certification, food purchase consideration as well as to the certified halal food and halal food brand premium payment will through questionnaire survey. At the same time, We use the "Logit" analysis,"principal component factor analysis" and SEM analysis for data processing. Research results show that this and the previous theoretical assumptions and the model is consistent. The results effectively support the study of regulation of halal food premium.
     From a practical perspective, China has an important significance for the development of Halal food industry. On the one hand, China's Muslim population of nearly21million, the domestic market itself has the demand for Halal food, on the other hand, as the international Halal food growing prosperity, Halal food can certainly become a new growth point of China's foreign trade. Halal food industry in China, however, there are a lot of shortcomings. On the one hand, small enterprise scale, management means and way behind, lack of brand consciousness, cannot meet the needs of domestic consumers is increasingly Halal food. At the same time, compared to the traditional Halal food exporters such as Brazil, New Zealand, Canada, the United States, China's Halal food are not dominant in its products from the scale to the prices. Therefore, the development of Halal food industry in China should set out from the actual situation, take the consumer demand as the core, to build China's Halal food brand, improve ability of China's Halal food premium.
     Firstly, national policy must be strengthen as well as related legislation and regulation of Halal food, break the domestic Halal food trade barriers through the formulation standard local laws and regulations, make the Chinese Halal food in line with international standards and recognized with other countries by achieve inter-accreditation of Halal food certification between countries. At the same time to form the informational interaction of government, enterprises, the third party certification bodies, consumers. Secondly, the third party certification, clear true "endorsement" for food with its own credit, also should be the brand itself. International Halal food market competition is not only is the competition of product but also the competition of standard and certification. Halal food brands and Halal certification are equally important in the process of consumers purchasing Halal food. So mining different interests that "halal" bring to consumers, increasing the halal certification (see article), is the way to develop halal food certification in China. For halal food production enterprises, the core content of implementing premium is to reduce the choice cost of different target customers through the brand information; increased consumer perception of emotional interests, on the premise of halal food certification.
引文
1 是美国的一家独立民调机构,其总部设置于华盛顿。该研究中心主要对对影响美国乃至世界的问题、态度与潮流提供信息资料。其中宗教信仰与公共生活是其致力于研究的一个重要方面。
    2 卡内基国际和平研究院创设于1910年,研究的主要范围包括:非洲政策、民主、政制与世界安全、全球议题、国际移民政策、核武不扩散、俄罗斯及欧亚事务等。
    3 国际化清真食品走向健康之路http://xb.musilin.net.cn/2011/0405/65101.html
    4 11个回族自治县分别是河北的大厂回族自治县、孟村回族自治县,甘肃的张家川回族自治县,贵州的威宁彝族回族苗族自治县,云南的寻甸回族彝族自治县、巍山彝族回族自治县,青海的大通回族土族自治县、民和回族土族自治县、化隆回族自治县、门源回族自治县以及新疆的焉耆回族自治县
    5 泰国关注清真食品市场http://www.mofcom.gov.cn/aarticle/i/jyjl/i/201105/20110507562039.html
    6 6董佩珍.不能错过的伊斯兰商机.台北市进出口商业同业公会杂志.2010年10月
    7 http://www.21food.cn/html/news/13/644597.htm
    8 马勇 何慧媛 王博,清真食品:我国食品产业高速增长的生力军,2010年8月11日http://www.cnstock.com/index/gdbb/201008/761607,htm
    9 商务印书馆的《英汉证券投资词典》中将其解释为:“升值;升水。即高出标准价格、标准利率或证券票面价值的部分……”。
    10 孙曰瑶,刘华军.品牌经济学原理[M].北京:经济科学出版社,2007 P57
    11 Zeithaml V A. Consumer perceptions of price, quality, and value:a means-end model and synthesis of evidence[J]. The Journal of Marketing,1988:2-22.
    12 Anderson J C, Jain D C, Chintagunta P K. Customer value assessment in business markets:A state-of-practice study[J]. Journal of Business-to-Business Marketing.1992,1(1):3-29.
    13 菲利普·科特勒.营销管理[M].梅汝和,梅清豪,周安柱译.北京:中国人民大学出版社,2000
    14 梁森.李白“清真”诗风探源[J].中州学刊,2005,5:061 p 215.
    15 明末清初王岱舆说:“纯洁无染之谓清,诚一不二之谓真。”又说:“夫清真之本,乃遵命而认化生之真主。”
    16 净觉寺又名三山街礼拜寺是南京现存最早的清真寺。明洪武年间(1368—1399年)敕建,不久被焚毁.宣德五年(1430年)回族著名航海家郑和准备第六次下西洋的前夕,明宣宗特准郑和的奏请,动用国库资金重建。
    17 “众人啊!你们可以吃大地上所有合法而且佳美的食物。”(《古兰经》2: 168)“他们问你准许他们吃什么,你说:‘准许你们吃一切佳美的食物,你们曾遵真主的教诲,而加以训练的鹰犬等所为你们捕获的动物,也是可以吃的;你们放纵鹰犬的时候,当诵真主之名,并当敬畏真主。真主确是清算神速的。’今天,准许你们吃一切佳美的食物;曾受天经者的食物,对于你们是合法的;你们的食物,对于他们也是合法的。”(《古兰经》5:4--5)“准许他们吃佳美的食物,禁戒他们吃污秽的食物”(《古兰经7:157)
    18 “禁止你们吃自死物、血液、猪肉以及诵非真主之名而宰杀的、勒死的、捶死的、跌死的、抵死的、野兽吃剩的动物,但宰后才死的仍可吃;禁止你们吃在神石上宰杀的。”(《古兰经》5:3)“你说:‘在我所受的启示里,我不能发现任何人所不得吃的食物;除非是自死物,或流出的血液,或猪肉——因为它们确是不洁的——或是诵非真主之名而宰的犯罪物。’凡为势所迫,非出自愿,且不过分的人,(虽吃禁物,毫无罪过),因为你的主确是至赦的,确是至慈的。”(《古兰经》6:145)“信道的人们啊!饮酒、赌博、拜像、求签,只是一种秽行,只是恶魔的行为,故当远离,以便你们成功。”(《古兰经》5:90)
    19 意为水瓶或水壶,因穆斯林讲究用流动的水洗漱并且洗过的水只能往下流由此回族等穆斯林日常生活中必不可少的传统盥洗用品。
    20 新华网http://news.xinhuanet.com/newscenter/2007-08/27/content 6611267.htm
    21 文莱从澳大利亚购买了其国土面积3倍的牧场,沙特阿拉伯也从巴西购买牧场以确保国内清真肉制品的供应
    22 如沙特阿拉伯、也门、阿曼、阿拉伯联合酋长国、卡塔尔、巴林、科威特、约旦、伊拉克
    23 数据来源于:《对外合作国别(地区)指南马来西亚(2011版)》商务部国际贸易经济合作研究院
    20 不同国家和地区对清真肉制品屠宰过程的规定有分歧。有些国家可以接受电击,有些国家不能接受电击。同时对电击方式也有相异的详细规定。
    21 Herbert A.Simon.Administrative Behavior,2need.[M].New York:Wiley.1985.(140-241).
    22 该集合也可称之为“不满意集合”对于不产品的排斥不仅仅是产品的整体评价低,也包括消费者认为重要的一个因素不满意就可排除在外。
    27 在宁夏回族自治区的首府银川市先后成立了两家专门的清真食品超市,同时在其他具有一定规模的超市会有专门的清真食品专柜以明显的标志和其他食品以示区分。同样的,在北京的牛街有全国规模最大的清真食品、用品超市。
    28 在品牌经济学中,品牌信用是指品牌承诺某种单一利益点以及实现该承诺的程度。
    29 根据品牌经济学,选择成本是指消费者在花费交易成本,建立了消费者择优的备选集后在择优过程中所耗费的消费者时间精力的综合。而品牌的信用度越高则其消费者选择成本越低。
    30 清真认证食品对于非穆斯林消费者而言,更多属于其购买食品决策中的一个质量属性。
    31 快消品是指那些使用周期短,易重复适用的产品,一般属于消费者口常消耗品,多指食品、个人日化产品等。
    32 在这里假定购买清真食品的非穆斯林消费者认为清真认证食品的质量优于一般食品质量。
    33 在特定时候,非穆斯林消费者特意购买清真食品。如消费者旅游而购买具有民族风味特色的食品。
    51 李玲玲.双汇遭遇“瘦肉精”以后[J].人民文摘.2011.5:012.
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