企业信息系统与其互补资源的互动关系及价值研究
|
摘要
随着企业信息化建设的不断深入,如何有效地获得信息技术应用的商业价值,是企业信息化深入建设所面临的一个主要问题。目前已有相关的研究文献中,通过实证研究来揭示“如何”能利用信息技术提升企业能力、提升资源配置效率等问题的研究较少,难以对实践产生有效的指导。本文试图从资源互补性的视角出发,研究信息技术实施后与其互补企业资源之间的互补作用对业务流程绩效的影响,并深入分析信息技术实现其价值的途径和影响因素。
本文在文献综述的基础上强调从企业流程层面来考察研究信息技术商业价值的重要性,分析界定了信息技术资源、信息技术能力以及与信息技术互补的企业资源,包括人力资源、业务流程资源等。以自组织理论为指导,深入讨论了信息技术与其互补资源的互补机制。基于以上分析,本文提出了信息技术与其互补资源的互补作用过程理论模型。
本文选择国内金融企业的客户服务流程为实证研究对象,建立了信息技术与其相关资源的互补与业务流程绩效关系的测量模型,并进行了实证调查研究。通过调查研究发现,信息技术资源与信息技术管理技能的互补性、信息技术资源与人力资源的互补性、信息技术管理技能与人力资源的互补性均与客户服务绩效存在显著正相关关系;而信息技术管理技能与业务流程资源的互补性、人力资源与业务流程资源的互补性与组织绩效有显著正相关关系,而与客户服务绩效之间不存在显著相关性。通过对2个结构方程模型对比分析,发现信息技术与其互补资源相互作用后,对企业客户服务绩效产生影响,而非信息技术资源和相关企业资源直接影响客户服务绩效或企业绩效。在调查研究的基础上,论文进一步对信息技术与其互补资源的互补关系进行了讨论。
接着本文选取了银行客户关系管理系统(CRM)应用为研究案例,进一步考察信息技术应用与其互补资源再配置的过程。通过案例研究发现,信息技术与其互补资源的作用延伸至组织层面的能力革新来实现资源再配置的过程。本文根据互补资源对信息技术商业价值的贡献程度不同,建立了互补资源对信息技术商业价值作用力示意图。
论文在调查研究结论和案例研究结论的基础上进一步就信息技术的互补性资源配置路径及其共有因素进行了研究,建立了基于信息技术的互补性企业资源再配置路径图,勾勒出了信息技术商业价值的实现途径。论文最后分析了研究结论的理论与实践意义,并提出了进一步研究的方向。
As the domestic enterprises in China have established the good base of information technology infrastructures, it becomes a more important problem to hinder informationlization from going deeply that how to effectively and efficiently utilize and manage information systems in firms, and then the firms realize potential information technology business value. However in the existing IT business value literatures in IS field, there are comparatively few empirical researches to illustrate how to use IT to improve operational capability in firms and prompt resources to effectively allocate and exploit and deploy, by which business managers are difficultly guided. From the perspective of complementarity of resources, this research provides an investigation on the interaction between information technologies and complementary resources to affect business process performance. The research also makes a deep investigation on how IT business value is realized and influencing factors based on Resource-based View and Self-Organization Theory.
Based on IT business value literatures review, the research emphasizes the importance of the investigation on IT business value from the process-oriented view. From the perspective of Resource-based View, the research analyzes and defines the information technology resources, information technology capability, and complementary resources—human resources and business process resources. Based on the Self-Organization Theory, the research deeply investigates the interactive mechanism of information technologies and complementary resources. According to the above analysis, the research provides the interactive process theoretical model of information technologies and complementary resources based on the process-oriented view.
Customer service process in domestic financial firms is chosen. Employing survey method, the research makes a confirmatory study on the on the variances model of the interaction between information technologies in firms and complementary resources and effect on business process performance. Survey study results indicate that the interaction of IT resources and IT managerial skills, the interaction of IT resources and human resources, and the interaction of IT managerial skills and human resources truly have significant positive influence on customer service performance. Then the interaction of IT managerial skills and business process resources, the interaction of human resources and business process resources have significant positive influence on firm performance, not customer service performance. By comparing the data fit of the two structural equation models, the result indicates that the interaction of information technologies and complementary resources affects customer service performance, not IT resources, IT managerial skills, human resources, and business process resources directly affect customer service performance or firm performance. Then the interactive relationships between information technologies and complementary resources are discussed.
Then the research makes a thorough investigation on the complimentary resources allocation process based on Customer Relations Management (CRM) in Bank A (China). The Case study results not only illustrate the survey study results, but also move forward to discuss organizational capability change. According to the degree of the complimentary resources contributing to IT business value, the demonstration map of the complimentary resources affecting IT business value is established.
Based on the survey results and case results, the research further investigate based on IT complimentary resources allocation processes and the same principal factors, and establishes the complimentary resources allocation process based on information technology, demonstrating and discussing how IT business value is realized. Practical and academical implementations are presented in the end.
本文在文献综述的基础上强调从企业流程层面来考察研究信息技术商业价值的重要性,分析界定了信息技术资源、信息技术能力以及与信息技术互补的企业资源,包括人力资源、业务流程资源等。以自组织理论为指导,深入讨论了信息技术与其互补资源的互补机制。基于以上分析,本文提出了信息技术与其互补资源的互补作用过程理论模型。
本文选择国内金融企业的客户服务流程为实证研究对象,建立了信息技术与其相关资源的互补与业务流程绩效关系的测量模型,并进行了实证调查研究。通过调查研究发现,信息技术资源与信息技术管理技能的互补性、信息技术资源与人力资源的互补性、信息技术管理技能与人力资源的互补性均与客户服务绩效存在显著正相关关系;而信息技术管理技能与业务流程资源的互补性、人力资源与业务流程资源的互补性与组织绩效有显著正相关关系,而与客户服务绩效之间不存在显著相关性。通过对2个结构方程模型对比分析,发现信息技术与其互补资源相互作用后,对企业客户服务绩效产生影响,而非信息技术资源和相关企业资源直接影响客户服务绩效或企业绩效。在调查研究的基础上,论文进一步对信息技术与其互补资源的互补关系进行了讨论。
接着本文选取了银行客户关系管理系统(CRM)应用为研究案例,进一步考察信息技术应用与其互补资源再配置的过程。通过案例研究发现,信息技术与其互补资源的作用延伸至组织层面的能力革新来实现资源再配置的过程。本文根据互补资源对信息技术商业价值的贡献程度不同,建立了互补资源对信息技术商业价值作用力示意图。
论文在调查研究结论和案例研究结论的基础上进一步就信息技术的互补性资源配置路径及其共有因素进行了研究,建立了基于信息技术的互补性企业资源再配置路径图,勾勒出了信息技术商业价值的实现途径。论文最后分析了研究结论的理论与实践意义,并提出了进一步研究的方向。
As the domestic enterprises in China have established the good base of information technology infrastructures, it becomes a more important problem to hinder informationlization from going deeply that how to effectively and efficiently utilize and manage information systems in firms, and then the firms realize potential information technology business value. However in the existing IT business value literatures in IS field, there are comparatively few empirical researches to illustrate how to use IT to improve operational capability in firms and prompt resources to effectively allocate and exploit and deploy, by which business managers are difficultly guided. From the perspective of complementarity of resources, this research provides an investigation on the interaction between information technologies and complementary resources to affect business process performance. The research also makes a deep investigation on how IT business value is realized and influencing factors based on Resource-based View and Self-Organization Theory.
Based on IT business value literatures review, the research emphasizes the importance of the investigation on IT business value from the process-oriented view. From the perspective of Resource-based View, the research analyzes and defines the information technology resources, information technology capability, and complementary resources—human resources and business process resources. Based on the Self-Organization Theory, the research deeply investigates the interactive mechanism of information technologies and complementary resources. According to the above analysis, the research provides the interactive process theoretical model of information technologies and complementary resources based on the process-oriented view.
Customer service process in domestic financial firms is chosen. Employing survey method, the research makes a confirmatory study on the on the variances model of the interaction between information technologies in firms and complementary resources and effect on business process performance. Survey study results indicate that the interaction of IT resources and IT managerial skills, the interaction of IT resources and human resources, and the interaction of IT managerial skills and human resources truly have significant positive influence on customer service performance. Then the interaction of IT managerial skills and business process resources, the interaction of human resources and business process resources have significant positive influence on firm performance, not customer service performance. By comparing the data fit of the two structural equation models, the result indicates that the interaction of information technologies and complementary resources affects customer service performance, not IT resources, IT managerial skills, human resources, and business process resources directly affect customer service performance or firm performance. Then the interactive relationships between information technologies and complementary resources are discussed.
Then the research makes a thorough investigation on the complimentary resources allocation process based on Customer Relations Management (CRM) in Bank A (China). The Case study results not only illustrate the survey study results, but also move forward to discuss organizational capability change. According to the degree of the complimentary resources contributing to IT business value, the demonstration map of the complimentary resources affecting IT business value is established.
Based on the survey results and case results, the research further investigate based on IT complimentary resources allocation processes and the same principal factors, and establishes the complimentary resources allocation process based on information technology, demonstrating and discussing how IT business value is realized. Practical and academical implementations are presented in the end.
引文
[1]CECA国家信息化测评中心.加强集成应用,迎接经济全球化、全球信息化的新挑战--2006年度中国企业信息化500强发展报告[EB/OL].http://www.i500.cn/2006/report.htm,2007.
[2]Barney,J.Gaining and Sustaining Competitive Advantage[M].USA:Addison Wesley,Reading MA.1996.
[3]Clemons,E.K.,and Kimbrough S.O.Information Systems,Telecommunications and Their Effects on Industrial Organization[A].in.Proceedings on the Seventh International Conference on Information Systems[C].San Diego,1986:99-108.
[4]A.D'Aveni,R.Hypercompetition:Managing the Dynamics of Strategic Maneuvering[M].New York:Free ress.1994.
[5]IBM.财务总监(CFO)将面临重要的转型挑战[EB/OL].http://www900.cn.ibm.com/cn/services/news/20040601_cfo.shtml,2004.
[6]Strauss,A.L.a.J.C.Basics of Qualitative Research:Grounded Theory Procedures and Techniques[M].California:Sage Publications,Inc.1990.
[7]Yin(著).案例研究设计与方法[M].R.K.and周海涛(主译).重庆:重庆大学出版社.2004.
[8]Yin,R.K.案例研究方法的应用[M].重庆:重庆大学出版社.2004.
[9]薛华成.管理信息系统[M].北京:清华大学出版社.1999.
[10]Turben,E.,E.McLean,and J.Wetherbe.Information Technology for Management:Making Connections for strategic advantage(2nd Ed.)[M]:John Wiley &Sons,Inc.2001.
[11]Teece,D.and G.Pisano.The Dynamic Capabilities of Firms:An Introduction [M]:Oxford University Press.1998.
[12]Amit,R.and P.Schoemaker.Strategic assets and organizational rent[J].Strategic Management Journal,1993,14(1):33-46.
[13]Barney,J.Firm Resources and Sustained Competitive Advantage[J].Journal of Management,1991,17(1):99-120.
[14]Coffee,P.,Standards glue is needed:E-Commerce compatibility falls short of face-to-face convenience[Z].1998.
[15]Teece,D.Firm Boundaries,Technological Innovation,and strategic Management[M]:Lexington Books.1986.
[16]Dierickx,I.and K.Cool.Asset stock accumulation and sustainability of competitive advantage[J].Management Science,1989,35(12):1504-1514.
[17]Black,J.A.and K.B.Boal.Strategic Resources:Traits,Configurations and Paths to Sustainable Competitive Advantage[J].Strategic Management Journal,1994,15:131-148.
[18]Barua,A.,A.B.Whinston,and F.Yin.Value and Productivity in the Internet Economy[J].Computer,May,2000,33(5):102-105.
[19]Milgroma,P.and J.Roberts.Complementarities and fit strategy,structure,and organizational change in manufacturing[J].Journal of Accounting and Economics,1995,19(2-3):179-208.
[20]Bharadwaj,A.S.,S.G.Bharadwaj,and B.R.Konsynski.Information Technology Effects in Firm Performance as Measured by Tobin's q[J].Management Science,1999,45(7):1008-1024.
[21] Clemons, E. and M. Row. Sustainable IT advantage: The Role of Structural Differences [J]. MIS Quarterly, 1991: 175-191.
[22] Song, X., et al. Antecedents and Consequences of Cross-Functional Cooperation: A Comparisoin of R&D, Manufacturing, and Marketing perspectives [J]. Journal of Product Innovation Manangement, 1997,14(January): 35-47.
[23] Devraj, S. and R. Kohli. Information technology payoff in the healthcare industry: a longitudinal study [J]. Management Information Systems 2000, 16(4): 41-67.
[24] Melville, N., K. Kraemer , and V. Gurbaxani. Review: information technology and organizational performance: an integrative model of IT business value [J]. MIS Quarterly, 2004, 28(2): 283-322.
[25] Turner, J. and H. Lucas. Developing strategic information systems. [M]: Warren, Gorham and Lamont, Boston, MA. 1985.
[26] Weill, P. and M. H. Olson. Managing investments in information technology: mini case examples and implications. [J]. MIS Quarterly, 1989,13(1): 3-17.
[27] Weil, P. The Relationship Between Investment in Information Technology and Firm Performance:A Study of the Value Manufacturing Sector [J]. Information Systems Review, 1992, 3(4): 307-333.
[28] Mirani, R. and A. L. Lederer. An instrument for assessing the organizational benefits of IS projects [J]. Decision Science, 1998, 29(4): 803-838.
[29] Shirley, G., et al. The transformational dimension in the realization of business value from information technology [J]. Journal of Strategic Information Systems, 2006, 15: 249-270.
[30] Davern, M. J. and R. J. Kauffman. Discovering Potential and Realizing Value from Information Technology Investments [J]. Journal of Management Information Systems, 2000,16(4): 121-143.
[31] Marchand, D. A. K., W.J. and Rollins,J.D. Information Orientation:People, Technology, and the Bottome Line [J]. Sloan Management Review, 2000, 41(4): 69-80.
[32] Davenport, T. H. Competing on analysitcs [J]. Harvard Business Review, 2006, 84(1): 98-+.
[33] Gebauer, J. a. B. Assessing the value of interorganizational systems to support business transactions [J]. International Journal of Electronic Commerce, 2000, 4(4): 61-82.
[34] Dos Santos, B. L. Information Technology Investments:Charatcteristics, Choices, Market Risk and value [J]. Information Systems Frontiers, 2003, 5(3): 289- 301.
[35] Kohli, R. and Grover, V. Business Value of IT :An Essay on Expanding Research Directions to Keep up with the Times [J]. Journal of Association for Informaiton Systems, 2008, 9(1): 23-39.
[36] 方卫国and陈凤荣．信息技术价值评估[J]．北京航空航天大学学报(社会科学版),2005．06, 18(2)．
[37] Lucas, H. C. Information Technology and the Productivity Paradox [M]: New York, NY: Oxford University Press. 1999.
[38] Lucas, H. C. The role of information technology in organization design [J]. Journal of Management Information Systems, 1994, 10(4): 9-23.
[39] Strassmann, P. A. The Business Value of Computers [M]: New Canaan, CT: Information Economics Press. 1990.
[40] Carr, N. G. IT Doesn't Matter [J]. Harvard Business Review, 2003, 81(5): 41-49.
[41] Mata, F. J., W. L. Fuerst , and J. B. Barney. Information technology and sustained competitive advantage: A resource-based analysis [J]. MIS Quarterly, 1995: 487-505.
[42] Bharadwaj, A. S. A resource-based perspective on information technology capability and firm performance: an empirical investigation [J]. MIS Quarterly, 2000, 24(1): 169-196.
[43] Wade, M. and J. Hulland. Review: the resource-based view and information systems research: review, extension, and suggestions for future research [J]. MIS Quarterly, 2004, 28(1): 107-142.
[44] Baily, M. What has happened to the productivity growth? [J]. Science, 1986, 234:443-451.
[45] Roach, S. America's technology dilemma: a profile of information economy. [M]: New York, NY: Morgan Stanley. 1987.
[46] Baily, M. and A. Chakrabarti. Innovation and productivity crisis. [M]: Washington, DC: Brookings Institution. 1988.
[47] Jorgenson, D. and K. Stiroh. Computers and growth [J]. Economics of Innovation and New Technology, 1995, 3: 295-316.
[48] Loveman, G. An assessment of the productivity impact of the information technologies. [M]: Oxford: Oxford University Press. 1994.
[49] Baily, M. and R. Gordon. The productivity slowdown measurement issues and the explosion of computer power [M]: The Brookings Institution Brookings Papers on Economic Activity,. 1988.
[50] Kraemer, K. and J. Dedrick. Payoffs from investments in information technology-lessons from Asia Pacific Region [J]. World Development 1999, 22(12): 1921-131.
[51] Bresnahan, T. Measuring spillovers from technical advance: mainframe computers in financial services [J]. American Economic Review 1986, 1986, 76(4): 742-755.
[52] Tam, K. Analysis of firm level computer investments: a comparative study of three Pacific Rim economies [J]. IEEE Transactions on Engineering Management 1998, 45(3): 276-286.
[53] Solow, R., We'd better watch out [Z]. 1987.
[54] Morrison, C. and E. Berndt. Assessing the productivity of information technology equipment in the US manufacturing industries [J]. National Bureau of Economic Research Working Paper No. 3582, 1991.
[55] Koski, H. The implications of network use production network externalities and public networking programs for firm's productivity [J]. Research Policy 1999, 28(4): 423-439.
[56] Siegel, D. and Z. Griliches. Purchased services outsourcing computers and productivity in manufacturing [M]. Chicago: University of Chicago Press. 1992.
[57] Kelley, M. Productivity and information technology: the elusive connection [J]. Management Science, 1994, 40(11): 1406-1425.
[58] Berndt, E. and C. Morrison. High tech capital formation and economic performance in US manufacturing industries: an exploratory analysis [J]. Econometrics, 1995, 65(1): 9-43.
[59] Lehr, W. and F. Lichtenberg. Computer use and productivity growth in US Federal Governmental agencies [J]. Industrial Economics, 1998, 46(2): 257-279.
[60] Brynjolfsson, E. The productivity paradox of information technology [J]. Communications of ACM, 1993, 36(12): 67-77.
[61] Mukhopadhyay, T., F. Javier Lerch , and V. Mangal. Assessing the impact of information technology on labor productivity A field study [J]. Decision Support Systems, 1997, 19(2): 109-122.
[62] Hitt, L. M. and E. Brynjolfsson. Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value [J]. MIS Quarterly, 1996, 20(2): 121-142.
[63] Hitt, L. and E. Brynjolfsson. The three faces of IT value: theory and evidence [A]. in. Proceedings of the Fifteenth International Conference on Information Systems, [C]. Vancouver, British Columbia, Canada, 1994: 263-277.
[64] Lichtenberg, F. R. The Output Contributions of Computer Equipment and Personnel: A Firm-Level Analysis [J]. Econometrics Innovations and New Technology,1995,3:201-217.
[65] Strassman, P. A. Information payoff: the transformation of work in the electronic age [M]: New York: Free Press. 1985.
[66] Strassman, P. A. Will big spending on computers guarantee profitability? [J]. Datamation, 1997, 43(2): 75-82.
[67] Strassman, P. A. The squandered computer [M]: New Haven, CT: The Information Economics Press. 1997.
[68] Rai, A., R. Patnayakuni , and N. Patnayakuni. Technology investments andbusiness performance [J]. Communications of ACM, 1997, 40(7 ): 89-97.
[69] Brynjolfsson, E. and L. Hitt. Computing productivity: are computers pulling their weight? [J]. Mimeo, MIT and Wharton, 2000.
[70] Lee, B. and N. M. Menon. Information Technology Value Through Different Normative Lenses [J]. Journal of Management Information Systems, 2000, 16(4): 99- 119.
[71] Kohli, R. and S. Devaraj. Measuring information technology payoff: a meta- analysis of structural variables in firm-level empirical research [J]. Information System Research, 2003., 14(2): 127-145.
[72] Brynjolfsson E, a. H. L. M. Paradox lost? Firm-level evidence of high returns to information systems spending [J]. Management Science, 1996, 42(4): 541-558.
[73] Chatterjee, D., Vernon J. Richardson , and R. W. Zmud. Examining the Shareholder Wealth Effect of Announcements of Newly Created CIO Positions [J]. MIS Quarterly, 2001, 25 (1): 43-70.
[74] Walden, M. S. a. E. The Impact of E-Commerce Announcements on the Market Value [J]. Information Systems Research, 2001,12(2): 135-154.
[75] Andersen, T. J. Integrating Decentralized Strategy Making and StrategicPlanning Processes in Dynamic Environments [J]. Journal of Management Studies, 2004,41(8): 1271 - 1299.
[76] Dos, S. B., K. Peffers , and D. C. Mauer. The Impact of InformationTechnology Investment Announcements on the Market Value of the Firm [J]. Information Systems Research, 1993, 4(1): 1-23.
[77] Davis, F. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology [J]. MIS Quarterly, 1989,13(3): 319-340.
[78] Segars, A. and V. Grover. Re-examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis [J]. MIS Quarterly, 1993, 17(4): 517-525.
[79] Cron, W. and M. Sobol. The Relationship Between Computerization andPerformance: A Strategy for Maximizing the Economic Benefits of Computerization [J]. MIS Quarterly, 1983,24(1): 171-181.
[80] Delone, W. H. and E. R. McLean. Information System Success: The Quest forthe Dependent Variable [J]. Information Systems Research, 1992, 3(1): 60-95.
[81] Busch, E. A., et al. External Versus Internal Perspectives in Determining a Firm's Progressive Use of Information Technology [M]. New York, NY. 1991.
[82] Jarvenpaa, S. L. and B. Ives. Executive Involvement and Participation in the Management of IT [J]. MIS Quarterly, 1991,15(2): 205-227.
[83] Cooper, R. B. a. R. W. Z. Information Technology Implementation Research: A Technological Diffusion Approach [J]. Management Science, 1990, 36(2): 123-139.
[84] Barua, Anitesh , and Mukhopadhyay, Information Technology and Business Performance: Past, Present and Future [Z]. 2000.
[85] Shin, N. The impact of IT on coordination costs: implications for firm productivity [A], in. Proceedings of the 8th international conference on information systems [C]. Atlanta: GA, 1997: 133-146.
[86] Barua, A., C. H. Kriebel , and T. Mukhopadyay. Information technologies and business value: an analytic and empirical investigation [J]. Information Systems Research, 1995, 6(1): 3-23.
[87] Mukhopadhyay, T., S. Kekre , and S. Kalathur. Business value of information technology: a study of electronic data interchange. [J]. MIS Quarterly 1995, 19(2): 137-156.
[88] Mukhopadhyay, T., S. Rajiv , and K. Srinivasan. Information technology impact on process output and quality [J]. Management Science, 1997, 43(12): 1645-1659.
[89] John G. Mooney, V. G., Kenneth L. Kraemer A process oriented framework for assessing the business value of information technology [J]. SIGMIS Database, 1996, 27(2): 68-81.
[90] Soh, C. and L. Markus. How it creates business value: a process theory synthesis [A], in. Proceedings of the 16th annual international conference of information systems [C]. Amsterdam, Netherlands, 1995: 29-41.
[91] Porter, M. Competitive advantage [M]. New York, NY: Free Press. 1985.
[92] Venkatraman, N. IT-related business reconfiguration [M]. New York: Oxford University Press. 1991.
[93] Davenport, T. H. and J. E. Short. The new industrial engineering: information technology and business process redesign [J]. Sloan Management Review, 1990, 31(4): 11-28.
[94] Nelson, R. R. and S. G. Winter. An Evolutionary Theory of Economic Change [M]. Cambridge, MA: Harvard University Press. 1982.
[95] Porter, M. E. Towards a Dynamic Theory of Strategy [J]. Strategic Management Journal, 1991, 12:95-117.
[96] Davenport, T. Process innovation: reengineering work through information technology [M]. Boston, MA: Harvard Business School Press
[97] Gorry, G. and S. Morton. A framework for management information systems [J]. Sloan Management Review, 1971: 55-70.
[98] Sambamurthy, V., A. Bharadwaj , and V. Grover. Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms [J]. MIS Quarterly, 2003, 27(2): 237-263.
[99] Ray, G., W. A. Muhanna , and J. B. Barney. Information Technology and the performance of the Customer Service Process: A Resource-Based Analysis [J]. MIS Quarterly, 2005, 29(4): 625-651.
[100] Tanriverdi, H. Performance Effects of Information Technology Synergies in Multibusiness Firms [J]. MIS Quarterly, 2006, 30(1): 55-77.
[101] Bakos, J. Y. and M. E. Treacy. Information technology and Corporate Strategy [J]. MIS Quarterly, 1986, 10(2): 107-119.
[102] Galbraith, J. Organization Design [M]. MA: Addison-Wesley Publication Co. 1977.
[103] Gurbaxani, V. and S. Whang. The Impact of Information Systems on Organizations and Markets [J]. Communications of ACM, 1991, 34(1): 59-73.
[104] Porter, M. E. and V. E. Millar. How Information Gives You Competitive Advantage [J]. Harvard Business Review, 1985, 63(4): 149-160.
[105] Srinivasan, K., S. Kekre , and T. Mukhopadhyay. Impacts of Electronic Data Interchange Technology on JIT Shipments [J]. Management Science, 1994, 40(10): 1291-1304.
[106] Bakos, J. Y. A Strategic Analysis of Electronic Marketplaces [J]. MIS Quarterly, 1991,15(3): 295-310.
[107] Zuboff, S. In the Age of the Smart Machine [M]. New York, NY: Basic Books. 1988.
[108] Gruman, G. UPS vs FedEx: Head-to-head on wireless [EB/OL]. CIO Magazine Retrieved from http://www.cio.com/archive/060104/ups.html, 2004.
[109] Hammer, M. and J. Champy. Reengineering the Corporation: A Manifesto for Business Revolution [M]. New York. 1993.
[110] Stackpole, B. Manufacturing systems: Virtually flawless [J]. CIO Magazine. Retrieved from http://www.cio.com/archive/051505/flawless.html, 2005.
[111] Pine, B. J. I., B. Victor , and A. C. Boynton. Making Mass Customization Work [J]. Harvard Business Review, 1993, 71(5): 108-111.
[112] Kraemer, K. L., J. Dedrick , and S. Yamashiro. Refining and Extending the Business Model with Information Technology: Dell Computer Corporation [J]. The Information Society, 2000,16(1): 5-21.
[113] Devaraj, S. and R. Kohli. Performance Impacts of Information Technology: Is Actual Usage the Missing Link? [J]. Management Science, 2003, 49(3): 273-289.
[114] Matta, K., H.-G. Chen , and J. Tama. The information requirements of total quality management [J]. Total Quality Management., 1998, 9: 445-462.
[115] Ives, B. and R. Mason. Can Information Technology Revitalize Your Customer Service? [J]. Academy of Management Executive, 1990, 4(4): 52-69.
[116] Dewhurst, F. W., A. R. Martinez-Lorente , and C. Sanchez-Rodriguez. An initial assessment of the influence of IT on TQM: A multiple case study [J]. Operations & Production Management, 2003, 23: 348-375.
[117] Pine, B. J. I., D. Peppers , and M. Rogers. Do You Want to Keep Your Customers Forever? [J]. Harvard Business Review, 1995, 73(2): 103-108.
[118] Quarterly, T. M., Getting IT. Spending right this time [Z]. 2003.
[119] Goodhue, D., B. Wixom , and H. Watson. Realizing business benefits through CRM: hitting the right target the right way [J]. MIS Quarterly Executive, 2002, 1(2): 79-94.
[120] Frohlich, M. and R. Westbrook. Demand chain management in manufacturing and services: web based integration drivers and performance [J]. Operations Management, 2002, 20(16): 729-745.
[121] Prahalad, C. and G. Hamel. The core competence of the organization [J]. Harvard Business Review, 1990, 68(3-4): 79-83.
[122] Subramani, M. How do suppliers benefit from information technology use in supply chain relationships [J]. MIS Quarterly, 2004: 45-74.
[123] Mooney, J., V. Gurbaxani , and K. Kraemer. A process oriented approach for assessing the business value of information technology [A], in: J.I.DeGross, et al. Proceedings of the 16th International Conference on Information System [C].Amsterdam, The Netherlands, 1995: 17-27.
[124] Nonaka, I. and H. Takeuchi. The knowledge creating company [M]. New York,NY: Oxford University Press. 1995.
[125]Grantham,C.and L.Nichols.The digital workplace:designing groupware platforms[M].New York,NY:Wiley.1993.
[126]Scott,J.,A.Globe,and K.Schiffner.Jungles and gardens:the evolution of knowledge management at J.D.Edwards.[J].MIS Quarterly Executive 2004,3(1):37-52.
[127]Davenport,T.H.Process innovation:reengineering work through information technology[M].Boston,MA:Harvard Business School Press.1993.
[128]Keen,P.G.W.Shaping the Future:Business design through Information Technology[M].Cambridge,MA:Harvard Business School Press.1991.
[129]Teo,T.S.H.and W.R.King.Integration Between Business Planning and Information Systems Planning:An Evolutionary-Contingency Perspective[J].Management Information Systems,1997,14(1):185-214.
[130]Venkatraman,N.IT-enabled business transformation:from automation to business scope redefinition[J].Sloan Management Review,1994,32(2):73-87.
[131]Santhanam,R.and E.Hartono.Issues in linking information technology capability to firm performance[J].MIS Quarterly,2003,27(1):125-153.
[132]Lee,B.and A.Barua.An Integrated Assessment of Productivity and Efficiency Impacts of Information Technology Investments:Old Data,New Analysis and Evidence[J].Journal of Productivity Analysis,1999,12(Number 1 / August,1999):21-43.
[133]Penrose,E.The Theory of the Growth of the Firm[M].Basil Blackwell:London.1959.
[134]Rumelt,R.P.Strategy,Structure and Economic Performance[M].Boston,MA:Harvard University Press.1974.
[135]Wernerfelt,B.A Resource-based View of the Firm[J].Strategic Management Journal,1984,5(2):171-180.
[136]J,C.R.,Consumption and Precautionary Savings:Empirical Implications[Z].MIT,1987.
[137]Barney,J.Strategic factor markets:Expectations,luck,and business strategy[J].Management Science,1986,32(10):656-665.
[138]Foss.,N.J.The resource-based perspective:An assessment and diagnosis of problems[J].Scandinavian Journal of Management,March.1998,14(3):133-149.
[139]Barney,J.B.,ed.Gaining and Sustaining Competitive Advantage.2 ed.1997,清华大学出版社清华大学出版社.
[140]Day,G.Continuous Learning about Markets[J].California Management Review,1994:9-31.
[141]Hamel,G.and C.K.Prahalad.Corporate imagination and expeditionary marketing[J].Harvard Business Review,1991,69(4):81-92.
[142]Zollo,M.,Strategies or Routines? Knowledge Codification,Path-Dependence and the Evolution of Post-Acquisition Integration Practices in the U.S.Banking Industry[Z].University of Pennsylvania,1998.
[143]Conner,K.R.A Historical Comparison of Resource-based theory and Five Schools of Thought within Industrial Organization Economics[J].Management,1991,17:121-154.
[144]Benjamin,R.I.and E.Levinson.A Framework for Managing IT-Enabled Change[J].Sloan Management Review,1993,34(4):23-33.
[145]Grant,R.M.The Resource-Based Theory of Competitive Advantage:implications for Strategy Formulation[J].California Management Review,1991a:114-135.
[146] L.Priem, R. and J. E.Butler. Tautology in the Resource-based View and the Implications of Externally Determined Resource Value:Further Comments [J]. The Academy of Management Review, 2001, 26: 57-66.
[147] Grant, R. M. Toward a knowledge-based theory of the firm [J]. Strategic Management Journal, 1996 17: 109-122.
[148] Grant, R. M. Toward a Knowledge-based Theory of the Firm [J]. StrategicManagement Journal, 1996,17: 109-122.
[149] Miller, W. J. A working definition for total quality management (TQM) researchers [J]. Quality Management, 1996,1: 149-160.
[150] Weil, P. The Relationship Between Investment in Information Technology and Firm Performance:A Study of the Value Manufacturing Sector [J]. Information Systems Review, 1992a, 3(4): 307-333.
[151] Powell, T. C. and A. Dent-Micallef. Information technology as competitive advantage: The role of human, business, and technology resources [J]. Strategic Management Journal, 1997,18(5): 375-405.
[152] Ross, J. W., C. M. Beath , and D. L. Goodhue. Developing long-term competitiveness through information technology assets [J]. Sloan Management Review, 1996, 38(1): 31-45.
[153] Piccoli, G. and B. Ives. Review: IT-Dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature [J]. MIS Quarterly, 2005, 29(4): 747-776.
[154] Broadbent, M. and P. Weill. The Implication of Information Technology Infrastructure for Business Process Redesign [J]. MIS Quarterly, 1999, 23 (2): 159-183.
[155] Peter Weill, M. V. What IT Infrastructure Capabilities are Needed to Implement E-Business Models? [J]. MIS Quarterly Executive, 2002,1(1): 17-34.
[156] Jarvenpaa, S. L. a. L., D.E. An Information Company in Mexico: Extending the Resource-Based View of the Firm to Developing Country Context [J]. Information Systems Research, 1998, 9(4): 342-361.
[157] Ravichandran, T. a. L., C, Impact of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based perspecitve [Z]. Barcelona, Spain, 2002.
[158] Bharadwaj, A. S., V. Sambamurthy , and R. W. Zmud. IT Capabilities and Firm Performance: An Empirical Assessment , February 11, 2000. [A], in. presented at AMIS Workshop [C]. the Ohio State University, 1998: 378-385.
[159] Parsons, G. L. Information Technology: A New Competitive Weapon [J]. Sloan Management Review, 1983, 25(1): 3-14.
[160] Lee, G. L. and D. C. Robertson. Information technology impacts on potential power and influence [J]. Boston University Working Paper Series, 1989.
[161] Lee, S. and M. E. Treacy. Information technology impacts on innovation [J]. R & D Management, 1988,18(3): 257-272.
[162] Feeny, D. F. and P. W. Leslie. Core IS Capabilities for exploiting information technology [J]. Sloan Management Review, 1998 a: 9-21.
[163] Feeny, D. F. and P. W. Leslie. Re-designing the IS function around core capabilities [J]. Long Range Planning, 1998 b, 31(3): 354-367.
[164] Ross, J. W. and G. Westerman. Preparing for utility computing: The role of IT architecture and relationship management [J]. IBM Systems Journal, 2004, 43(1): 5-19.
[165] Tippins, M. J. and R. S. Sohi. IT competency and firm performance: Is organizational learning a missing link? [J]. Strategic Management Journal, 2003, 24(8): 745-761.
[166]Byrd,T.A.and D.E.Turner.Measuring the flexibility of information technology infrastructure:Exploratory analysis of a construct.[J].Management Information Systems,2000,17(1):167-208.
[167]Sabherwal,R.The relationship between information system planning sophistication and information system success:An empirical assessment.[J].Decision Sciences,1999,30(1):137-168.
[168]Sabherwal,R.and P.Kirs.The alignment between organizational critical success factors and information technology capability in academic institutions[J].Decision Sciences,1994,25(2):301-331.
[169]Hitt,L.M.and E.Brynjolfsson.Information technology and internal firm organization:An exploratory analysis[J].Management Information Systems,1997,14(2):81-101.
[170]Brynjolfsson,E.,Hitt,L.Computing productivity:firm-level evidence[J].Review of Economics and Statistics,2003,85(4):793-808.
[171]Murnane,R.J.,Levy,F.,Autor,D.Technological change,computers and skill demands:evidence from the back office operations of a large bank[J].Mimeo,NBER Economic Research Labor Workshop,1999.
[172]Taylor,P.and J.Lowe.Are functional assets or knowledge assets the basis of new product development performance?[J].Technology Analysis & Strategic Management,1997,9(4):473 - 488.
[173]Banker,R.D.,et al.Plant Information Systems,Manufacturing Capabilities and Plant Performance[J].Management Information Systems Quarterly,2006,30(2):315-337.
[174]Milgrom,P.and J.Roberts.The economics of modern manufacturing:Technology,strategy,and organization[J].American Economic Review,1990,80:511-528.
[175]Liang,H.,et al.Assimilation of Enterprises Systems:The Effect of Institutional Pressures and the Mediating Role of Top Management[J].MIS Quarterly,2007,31(1).
[176]Kettinger,W.J.,et al.Strategic Information Systems Revisited:A Study in Sustainability and Performance[J].MIS Quarterly,1994,18(1):31-58.
[177]Hackbarth,G.and V.Grover.The Knowledge Repository:Organizational Memory Information Systems[J].Information Systems Management,1999,16(3):21-30.
[178]Keen,P.G.W.Information Technology and the Management Difference:A Fusion Map[J].IBM System Journal,1993,32(1):17-39.
[179]Leonard-Barton,D.Core Capabilities and Core Rigidities:A Paradox in Managing New Product Development[J].Strategic Management Journal,1992,13:111-125.
[180]Cross,S.E.and L.Madson.Models of the self:self-construals and gender[J].Psychological Bulletin,1997,22(1):5-37.
[181]Henderson,J.and N.Venkatraman.Strategic Alignment:Leveraging Information Technology for Transforming Organizations[J].IBM Systems Journal,1993,32(1):4-16.
[182]卢欣,孙.,李衍达.自组织作用在生物进化中的模拟研究[J].生物物理学报,2001,17(1):158-166.
[183]刘志铭,郭.创造性破坏、经济增长与经济结构:新古典熊彼特主义增长理论的发展[J].经济评论,2007(2):57-63.
[184]高东明.熊彼特主义增长理论的新进展[J].经济学动态,2006(4):68-72.
[185]Makadok,R.Toward a Synthesis of the Resource-Based and Dynamic-Cpability Views of Rent Creation[J].StrategicManagement Journal,2001,22(5):487-505.
[186] Schumpeter, J. A. The Theory of Economic Development [M]. Cambridge,MA: Harvard University Press. 1934.
[187] Kogut, B. and U. Zander. Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology [J]. Organization Science, 1992, 3(3): 383-397.
[188] Henderson, J. C. and H. Clark. Architectural Innovation [J]. Administrative Science Quarterly, 1990, 35: 9-30.
[189] Gomolski, B. and F. Caldwell, Managing IS Competencies [Z]. 2002.
[190] Scott, J. E. Facilitating Interorganizational Learning with Information Technology [J]. Journal of Manangement Informaiton Systems, 2000,17(2): 81-113.
[191] Tiwana, A. and B. Ramesh. A Design Knowledge Management System to Support Collaborative Information Product Evolution [J]. Decision Support Systems, 2001,31:241-262.
[192] Alavi, M. and D. E. Leidner. Knowledge Management and KnowledgeManagement Systems: Conceptual Foundations and Research Issues [J]. MIS Quarterly, 2001,25(1): 107-136.
[193] Venkatraman, N. and V. Ramanujam. Measurement of Business Economic Performance: An examination of Method Convergence [J]. Management, 1987, 13(1): 109-122.
[194] Porter, M. E. Competitive Strategy Techniques for Analyzing Industries and Competiors [M]. New Work: Fress Press. 1980.
[195] Karim, S. and W. Mitchell. Path-Dependent and Path-Breaking Change: Reconfiguring Business Resources Following Acquisitions in the U.S. Medical Sector, 1978-1995 [J]. Strategic Management Journal, 2000, 21(10/11): 1061-1081.
[196] Goodhue, D. Understanding User Evaluatoins of Informaton Systems [J]. Management Science, 1995,41(12): 1827-1844.
[197] Brynjolfsson, E. and L. M. Hitt. Beyond the productivity paradox. Association for Computing Machinery [J]. Communications of the ACM, 1998, 41(8): 49-56.
[198] Quinn, J. B. and M. N. Baily. Information Technology: Increasing Productivity in Services [J]. Academy of Management Executive, 1994, 8(3): 28-51.
[199] Boynton, A. C. Achieving Dynamic Stability Through Information Technology [J]. California Management Review, 1993, 35(2): 58-77.
[200] McAfee, A. The impact of enterprise information technology adoption on operational performance: An empirical investigation [J]. Production and Operations Management, 2002,11: 33-54.
[201] Kettinger, W., et al. Strategic information systems revisited: a study in sustainability and performance [J]. MIS Quarterly, 1994,18 (1): 31-58.
[202] Keen, P. G. W. Information technology and the management difference: A fusion map [J]. IBM Systems Journal, 1993, 32(1): 17-39.
[203] Brown, S. L. and K. M. Eisenhardt. The Art of Continuous Change:Linking Complexity Theory and Time-Paced Evolution in Relentlessly Shifting Organizations [J]. Administrative Science Quarterly, 1997, 42(1): 1-34.
[204] Winter, S. The Satisficing Principle in Capability Learning [J]. StrategicManagement Journal, 2000, 21(10-11): 981-996.
[205] Wheeler, B. C. NEBIC: A Dynamic Capabilities Theory for Assessing Net- Enablement [J]. Information Systems Research, 2002,13(2): 125-146.
[206] Tsai, W. Knowledge Transfer in Intraorganizational Networks: Effects of Network Position and Absorptive Capacity on business Unit Innovation and Performance [J]. Academy of Management Journal, 2001, 44(5): 996-1004.
[207] Hargadon, A. and R. I. Sutton. Technology Brokering and Innovation in a Product Development Firm [J]. Administrative Science Quarterly, 1997, 42(4): 716-749.
[208] Kusunoki, K., I. Nonaka , and A. Nagata. Organizational Capabilities in Product Development of Japanese Firms:A Conceptual Framework and Empirical Findings [J]. Organization Science, 1998, 9(6): 699-718.
[209] McGrath, R. G. Exploratory Learning, Innovative Capacity, and managerial Oversight [J]. Academy of Management Journal, 2001, 44(1): 118-131.
[210] D' Adderio, L. Crafting the Virtual Prototype:How Firms Integrate Knowledge and Capabilties Across Organizational Boundaries [J]. Research Policy, 2001, 30(9): 1409-1424.
[211] March, J., G. Exploration and Exploitation in Organizational Learning [J]. Organization Science, 1991, 2(1): 71-87.
[212] Venkatraman, N. and V. Ramanujam. Planning System Success: A Concepturlization and Operational Model [J]. Management Science, 1987, 33(6): 687- 705.
[213] Segars, A. H. and R. Grover. Strategic Information Systems Planning Success: An Investigation of the Construct and Its Measurement [J]. MIS Quarterly, 1998, 22(2): 139-165.
[214] Lippman, S. A. and R. Rumelt. Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency Under Competiton [J]. Bell Jounal of Economics, 1982, 13: 418-438.
[215] Venkatraman, N. Strategic Orientation of Business Enterprises: The Construct, Dimensionality, and Measurement [J]. Management Science, 1989a, 35(8): 942-962.
[216] Venkatraman, N. The Concept of Fit in Strategy Research: toward Verbal and Statistical Correspondence [J]. Academy of Management Review, 1989b, 14(3): 423- 444.
[217] Ray, G., W. A. Muhanna , and J. B. Barney, Information Technology, Business Process and Competitive Advantage: A Resource-Based Investigation [Z]. The Ohio State University, 2001.
[218] Ray, G., J. B. Barney , and W. A. Muhanna. Capabilities, Business Processes, and Competitive Advantage: Choosing the Dependent Variable in Empirical Tests of the Resource-Based View [J]. StrategicManagement Journal, 2004,25(1): 23-37.
[219] Raghunathan, S. Impact of Information Quality and Decision-maker Quality on Decision Quality: A Theoretical Model and Simulation Analysis [J]. Decision Support Systems, 1999, 26(4): 275-286.
[220] Dos, S. B. and L. Sussman. Improving the Returns on IT Investment: The Productivity Paradox [J]. International Journal of Information Management, 2000, 20: 429-440.
[221] Segars, A. H. and A. R. Henderson. Value, Knowledge and the Human Equation: Evolution of Information Technology Function in Modern Organizations [J]. Labor Research, 2000, XXI(3): 431-445.
[222] Boynton, A. C, R. W. Zmud , and G. C. Jacobs. The Influence of IT Management Practice on IT Use in Large Organizations [J]. MIS Quarterly, 1994,18(3): 299-318.
[223] Reed, R. and R. Defillippi. Causal Ambiguity, Barriers to Imitation, and Sustainable Competitive Advantage [J]. Academic of Management Review, 1990, 15:88-102.
[224] Kanter, R. M. Innovation - The Only Hope for Times Ahead? [J]. Sloan Management Review, 1984: 51-55.
[225] Parker, S. and T. Wall. Job and Work Design-Organizing Work to Promote Well-being and Effectiveness [M]. Thousand Oaks, California: Sage Publications Ltd. 1998.
[226] Pfeffer, J. Producing Sustainable Competitive Advantage Through the Effective Management of People [J]. Academy of Management Executive, 1995, 9(1): 55-69.
[227] Broderick, R. and J. Boudreau. Human Resource Management, Information Technology, and the Competitive Edge [J]. The Executive, 1992, 7(2): 7-17.
[228] Fiol, C. M. and M. A. Lyles. Organizational Learning [J]. Academy of Management Review, 1985,10(4): 803-814.
[229] Hauschild, S., T. Licht, and W. Stein. Creating a Knowledge Culture [J]. The McKinley Quarterly, 2001,1: 74-81.
[230] Andersen, T. J. and A. H. Segars. The Impact of IT on Decision Structure and Firm Performance: Evidence from the Textile and Apparel Industry [J]. Information and Management, 2001, 39: 85-100.
[231] Sheena, L., P. W. Turnbull , and P. Naude. How is information technology affecting business relationships?Results from a UK survey [J]. Industrial Marketing Management, 2003, 32: 119-126.
[232] Schneider, B., S. White , and M. Paul. Linking service climate and customer satisfactions of service quality: test of a causal model [J]. Journal of Applied Psychology, 1998,83: 150-163.
[233] Armstrong, C. and V. Sambramurthy. The Information Technology Assimilation in Firms: The influence of Senior Leadership and IT infrastructure [J]. Information Systems Research, 1999,10(4): 304-327.
[234] Gerybadze, A. Technology Forecasting as a Process of Organizational Intelligence [J]. R & D Management,, 1994, 24(2): 131-140.
[235] Champy, J. A. Grand Designs [J]. CIO Magazine, 1993, 6(6): 26.
[236] Moorman, C. and R. J. Slotegraff. The Contingency Value of Complimentary Capabilities in Product Development [J]. Journal of Marketing Research, 1999, 36(2): 237-257.
[237] Lambert, D. M., Margaret A Emmelhainz , and J. T. Gardner. Building Successful Logistics Partnerships [J]. Journal of Business Logistics, 1999, 20(1): 165- 181.
[238] DeWoot, P., H. Heyvaert, and F. Martou. Strategic Management: An Empirical Study of 168 Belgian Firms [J]. International Studies of Management & Organization, 1977-1978, 7(3-4): 60-75.
[239] Mendelson, H. Organizational Architecture and Success in the Information Technology Industry [J]. Management Science, 2000, 46(4): 513-529.
[240] Fosnaught, K. The Strategic Power of Consensus Forecasting: Setting Your Organization up to Win [J]. Journal of Business Forecasting Methods and Systems, 1999,18(3): 3-7.
[241] Lambert, D., M. A. Emmelhainz , and J. T. Gardner. Developing and Implementing Supply Chain Partnerships [J]. The International Journal of Logistics Management, 1996,7(2): 1-17.
[242] Good, D. J. and R. J. Schultz. Technology Teaming as a Marketing Strategy [J].Industrial Marketing Management, 1997, 26(4): 413-422.
[243] Leavy, B. Organization and Competitiveness - Towards a New Perspective [J]. Journal of General Management, 1999, 24(3): 33-52.
[244] Stewart, G. R. and B. H. Kleiner. The Enabling Power of Teams and Information Technology [J]. Team Performance Management, 1996, 2(2): 13-18.
[245] Kuruppuarachchi, P. R. How IT Provect Managers are Leading Change [J]. Management Service, 2001, 45(12): 8-11.
[246] Rockart, J. F. and J. E. Short. IT in the 1990s: Managing Organizational Interdependence [J]. Sloan Management Review, 1989, 30(2): 7-17.
[247] Voss, C. A., P. Ahlstrom , and K. Blackmon. Benchmarking and Operational Performances: Some Empirical Results [J]. Benchmarking for Quality Management & Technology, 1997, 4(4): 273-284.
[248] Venkatraman, N. and J. C. Henderson. Real Strategies for Virtual Organizations [J]. Sloan Management Review, 1998, 40(1): 33-48.
[249] Jarrar, Y. G. and M. Zairi. Future Trends in Benchmarking for Competitive Advantage: A Global Survey [J]. Total Quality Management., 2001,12(7); 906-912.
[250] Brancheau, J. C. and B. D. Janz. Key Issues in Information Systems Management [J]. MIS Quarterly, 1996, 20(2): 225-243.
[251] Domegan, C. T. The Adoption of Information Technology in Customer Service [J]. European Journal of Marketing, 1996, 30(6): 52-69.
[252] Karimi, J. S., M. Toni , and Y. P. Gupta. Impact of Information Technology Management Practices on Customer Service [J]. Journal of Management Information Systems, 2001: 125-158.
[253] Reich, B. H. and I. Benbasat. Factors that Influence the Social Dimension of Alignment between Business and Information Technology Objectives [J]. MIS Quarterly, 2000, 24(1): 81-113.
[254] Laud, R. L. and P. K. Thies. Great Expectations: Structuring IT Organizations That Really Work [J]. Business Horizons, 1997, 40 (4): 25-34.
[255] Chan, Y. H. S. 1. B. D. W. and D. G. Copeland. Business Strategic Orientation, Information Systems Strategic Orientation and Strategic Alignment [J]. Information Systems Research, 1997,8(2): 125-150.
[256] Mitchell, V. L. and R. W. Zmud. The Effects of Coupling IT and Work Process Strategies in Redesign Projects [J]. Organization Science, 1999,10(4): 424-438.
[257] Wind, J. and A. P. West. Reinventing the Corporation [J]. Chief Executive, 1991:72-75.
[258] Leigh, T. W. and G. W. Marshall. Research Priorities in Sales Strategy and Performance [J]. Journal of Personal Selling & Sales Management, 2001, 21(2): 83-93.
[259] Reda, S. Despite Economic Slowdown Retailers Press Ahead with IT Spending Plans [J]. Stores, 2000, 30(7): 47-50.
[260] Murray, J. Adding Value to the Information Technology Function [J]. Information Systems Management, 2001,18 (3): 57-61.
[261] Mullins, R. Priority Shifts Away from ERP [J]. Chemical Week, 1999: 44-45.
[262] Bachelor, B. Customer Centricity Goes Global [J]. Informationweek, 2001, 834: 114.
[263] Rendleman, J. Global IT [J]. Informationweek, 2001, 834: 43-56.
[264] LaLonde, B. and P. H. Zinszer. Customer Service: Meaning and Measurement [J]. The National Council of Physical Distribution Management, 1976.
[265] Sterling, J. U. and L. Douglas M. Customer Service Research: Past, Present and Future [J]. International Journal of Physical Distribution and Logistics Management, 1998,19(2): 2-23.
[266] Vredenberg, H. and C.-H. Wee. The Role of Customer Service in Determining Customer Satisfaction [J]. Journal of the Academy of Marketing Science, 1986, 14(2): 17-26.
[267] Rinehart, L. M., M. B. Cooper , and G. D. Wagenheim. Furthering theIntegration of Marketing and Logistics Through Customer Service in the Channel [J]. Journal of the Academy of Marketing Science, 1989,17(1): 63-71.
[268] Innis, D. E. and B. J. LaLonde. Customer Service: The Key to Customer Satisfaction, Loyalty and Market Share [J]. Journal of Business Logistics, 1994, 15(1): 1-27.
[269] Maltz, A. and E. Maltz. Customer Service in the Distribution Channel: Empirical Findings [J]. Journal of Business Logistics, 1998,19(2): 103-129.
[270] Harrigan, K. R. and G. Dalmia. Knowledge Workers: The Last Bastion of Competitive Advantage [J]. Planning Review, 1991.
[271] Fornell, C, et al. The American Customer Satisfaction Index: Nature, Purpose, and Findings [J]. Journal of Marketing, 1996, 60: 7-18.
[272] Wind, J. and A. Rangaswamy. Customerization: The Next Revolution in Mass Customization [J]. Journal of Interactive Marketing, 2001,15(1): 13-32.
[273] Griffin, A., et al. Best Practice for Customer Satisfaction in Manufacturing Firms [J]. Sloan Management Review, 1995: 87-98.
[274] Foster, G. and M. Gupta, The Customer Profitability Implications of Customer Satisfaction [Z]. the Ohio State University, 1999.
[275] Neal, W. D. Satisfaction is Nice, But Value drives Loyalty [J]. Marketing Research, 1999,11(1): 20-23.
[276] Reichheld, F., R. G. j. Markey , and C. Hopton. The Loyalty Effect - The Relationship Between Loyalty and Profits [J]. European Business Journal, 2000: 134-139.
[277] Hewitt, F. Information Technology Mediated Business Process Management - Lessons from the Supply Chain [J]. International Journal of Technology Management, 1999,17(1/2): 37-53.
[278] Prahalad, C. K. and V. Ramaswamy. Co-opting Customer Loyalty [J]. Harvard Business Review, 2000, 78(1): 79-87.
[279] Sheng, Y. P., J. M. Pearson , and L. Crosby. Organizational culture and employees'computer self-efficacy: An empirical study [J]. Information Resources Management Journal, 2003,16: 42-59.
[280] Ozer, M. Information Technology and New Product Development: Opportunities and Pitfalls [J]. Industrial Marketing Management, 2000, 29(5): 387-396.
[281] Anderson, E. W., C. Fornell , and D. R. Lehmann. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden [J]. Journal of Marketing, 1994, 58(3): 53-66.
[282] Reichheld, F. and W. Sasser. Zero Defections: Quality Comes to Service [J]. Harvard Business Review, 1990, 68(5): 105-111.
[283] Straub, D. W. and D. Gefen. A Practical Guide to Factorial Validity Using PLS- Graph: Tutorial and Annotated Example [J]. Communications of Association for Information Systems, 2005,16: 91-109.
[284] OECD, The Knowledge-Based Economy [Z]. Paris: OECD, 1996.
[285] Tanriverdi, H. and S. C. Iacono. Diffusion of Telemedicine: A Knowledge Barrier Perspective [J]. Telemedicine Journal, 1999, 5(3): 223-244.
[286] Ravichandran, T. Organizational Assimilation of Complex Technologies: An Empirical Study of Component-Based Software Development [J]. IEEE Transactions on Engineering Management, 2005, 52(2): 249-268.
[287] Lohmoller, J. Latent Variable Path Modeling with Partial Least Squares [M]: Heidelberg. 1989.
[288] Fornell, C. and D. W. Barclay, Jackknifing in PLS. Graduate School of Business Administration [Z]. The University of Michigan, Ann Arbor, ML, 1983.
[289] Chin, W. W., PLS-Graph User's Guide [Z]. Soft Modeling Inc., 2001.
[290] Chin, W. W. The partial least squares approach for structural equation modeling. In (Ed.), [M]: Lawrence Erlbaum Associates. 1998.
[291]Chin,W.W.,B.L.Marcolin,and P.R.Newsted.A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects:Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study[J].INFORMATION SYSTEMS RESEARCH,2003,14(2):189-217.
[292]Fornell,C.and D.F.Larcker.Tvaluation Structural Equation Models with Unobservable Variables and Measurement Error[J].Journal of Marketing Research,1981,18(1):39-50.
[293]Gefen,D.and D.Straub.A Practical Guide to Factorial Validity Using PLS-Graph:Tutotial and Annotated Example[J].Communications of the Association for Information Systems,2005,16(5):91-109.
[294]Fornell,C.and F.Bookstein.Two Structural Equation Models:LISREL and PLS Applied to Consumer Exit-Voice Theory[J].Journal of marketing Research,1982,19:440-452.
[295]中国银监会.中国银监会办公厅关于进一步规范商业银行个人理财业务有关问题的通知银监办发[2008]47号[EB/OL].http://www.cbrc.gov.cn/chinese/home/jsp/docView.jsp?docID=0080411E7BEFFC3CD AD4F8CFFA9487719007D00,2008.
[296]陈传明.企业战略调整的路径依赖特征及其超越.[J].管理世界,2002.
[297]Thonemann,U.W.Production,manufacturing and logistics improving supply-chain performance by sharing advance demand information[J].European Journal of Operational Research,2002,142:81-107.
[298]Barua,A.,et al.An Empirical Investigation of Net-Enabled Business Value[J].MIS Quarterly,2004,28(4):585-621.
[299]Saeed,K.A.,M.K.,and M.G.Dyads.Examining the Impact of Interorganizational Systems on Process Efficiency and Sourcing Leverage in Buyer-Supplier[J].Decision Sciences,2005,36(3):365 - 396.
[300]Rai,A.,R.Patnayakuni,and Seth.Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities[J].Management Information Systems Quarterly,2006,30(2):225-246.
[301]Loch,K.D.,D.W.Straub,and S.Kamel.Diffusing the Internet in the Arab World:The Role of Social Norms and Technological Culturation[J].IEEE Transactions on Engineering Management,2003,50(1):45-63.
[302]Hoffman,N.and R.Klepper.Assimilating New Technologies:The Role of Organizational Culture[J].Information Systems Management,2000,17(3):36-42.
[303]Ruppel,C.P.and S.J.Harrington.Sharing Knowledge through Intranets:A Study of Organizational Culture and Intranet Implementation[J].IEEE Transactions on Professional Communication,2001,44(1):37-52.
[304]Davenport,T.H.Putting the Enterprise into the Enterprise System[J].Harvard Business Review 1998,76(4):121-131.
[305]Doherty,N.F.and G.Doig.An Analysis of the Anticipated Cultural Impacts of the Implementation of Data Warehouses[J].IEEE Transactions on Engineering Management,2003,50(1):78-88.
[306]Doherty,N.F.and I.Perry.The Cultural Impact of Workflow Management Systems in the Financial Services Sector[J].The Services Industry Journal,2001,21(4):147-166.
[307]Robey,D.and A.Azevedo.Cultural Analysis of the Organizational Consequences of Information Technology[J].Accounting,Management,and Information Technologies,1994,4(1):23-47.
[308]Robey,D.and M.Boudreau.Accounting for the Contradictory Consequences of Information Technology:Theoretical Directions and Methodological Implications[J].Information Systems Research,1999,10(2):167-185.
[309]Dickson,P.R.The Pigeon Breeders' Cup:A Selection on Selection Theory of Economic Evolution[J].Journal of Evolutionary Economics,2003,13:259-280.
[310]Rajdeep Grewal,R.J.S.Embeddedness of Organizational Capabilities[J].Decision Sciences,2007,38(3):451-488.
[311]Huber,G.A Theory of the Effects of Advanced Information Technologies on Organizational Design,Intelligence,and Decision-Making[J].Academy of Management Review,1990,15(1):47-71.
[312]Cooper,R.G.and E.Kleinschmidt.Winning Businesses in Product Development:The Critical Success Factors.[J].Research-Technology Management,1996,39(July-August):18-29.
[313]Parkhe,A.Interfirm Diversity,Organizational Learning,and Longevity[J].Journal of International Business Studies,1991,22(4):579-602.
[2]Barney,J.Gaining and Sustaining Competitive Advantage[M].USA:Addison Wesley,Reading MA.1996.
[3]Clemons,E.K.,and Kimbrough S.O.Information Systems,Telecommunications and Their Effects on Industrial Organization[A].in.Proceedings on the Seventh International Conference on Information Systems[C].San Diego,1986:99-108.
[4]A.D'Aveni,R.Hypercompetition:Managing the Dynamics of Strategic Maneuvering[M].New York:Free ress.1994.
[5]IBM.财务总监(CFO)将面临重要的转型挑战[EB/OL].http://www900.cn.ibm.com/cn/services/news/20040601_cfo.shtml,2004.
[6]Strauss,A.L.a.J.C.Basics of Qualitative Research:Grounded Theory Procedures and Techniques[M].California:Sage Publications,Inc.1990.
[7]Yin(著).案例研究设计与方法[M].R.K.and周海涛(主译).重庆:重庆大学出版社.2004.
[8]Yin,R.K.案例研究方法的应用[M].重庆:重庆大学出版社.2004.
[9]薛华成.管理信息系统[M].北京:清华大学出版社.1999.
[10]Turben,E.,E.McLean,and J.Wetherbe.Information Technology for Management:Making Connections for strategic advantage(2nd Ed.)[M]:John Wiley &Sons,Inc.2001.
[11]Teece,D.and G.Pisano.The Dynamic Capabilities of Firms:An Introduction [M]:Oxford University Press.1998.
[12]Amit,R.and P.Schoemaker.Strategic assets and organizational rent[J].Strategic Management Journal,1993,14(1):33-46.
[13]Barney,J.Firm Resources and Sustained Competitive Advantage[J].Journal of Management,1991,17(1):99-120.
[14]Coffee,P.,Standards glue is needed:E-Commerce compatibility falls short of face-to-face convenience[Z].1998.
[15]Teece,D.Firm Boundaries,Technological Innovation,and strategic Management[M]:Lexington Books.1986.
[16]Dierickx,I.and K.Cool.Asset stock accumulation and sustainability of competitive advantage[J].Management Science,1989,35(12):1504-1514.
[17]Black,J.A.and K.B.Boal.Strategic Resources:Traits,Configurations and Paths to Sustainable Competitive Advantage[J].Strategic Management Journal,1994,15:131-148.
[18]Barua,A.,A.B.Whinston,and F.Yin.Value and Productivity in the Internet Economy[J].Computer,May,2000,33(5):102-105.
[19]Milgroma,P.and J.Roberts.Complementarities and fit strategy,structure,and organizational change in manufacturing[J].Journal of Accounting and Economics,1995,19(2-3):179-208.
[20]Bharadwaj,A.S.,S.G.Bharadwaj,and B.R.Konsynski.Information Technology Effects in Firm Performance as Measured by Tobin's q[J].Management Science,1999,45(7):1008-1024.
[21] Clemons, E. and M. Row. Sustainable IT advantage: The Role of Structural Differences [J]. MIS Quarterly, 1991: 175-191.
[22] Song, X., et al. Antecedents and Consequences of Cross-Functional Cooperation: A Comparisoin of R&D, Manufacturing, and Marketing perspectives [J]. Journal of Product Innovation Manangement, 1997,14(January): 35-47.
[23] Devraj, S. and R. Kohli. Information technology payoff in the healthcare industry: a longitudinal study [J]. Management Information Systems 2000, 16(4): 41-67.
[24] Melville, N., K. Kraemer , and V. Gurbaxani. Review: information technology and organizational performance: an integrative model of IT business value [J]. MIS Quarterly, 2004, 28(2): 283-322.
[25] Turner, J. and H. Lucas. Developing strategic information systems. [M]: Warren, Gorham and Lamont, Boston, MA. 1985.
[26] Weill, P. and M. H. Olson. Managing investments in information technology: mini case examples and implications. [J]. MIS Quarterly, 1989,13(1): 3-17.
[27] Weil, P. The Relationship Between Investment in Information Technology and Firm Performance:A Study of the Value Manufacturing Sector [J]. Information Systems Review, 1992, 3(4): 307-333.
[28] Mirani, R. and A. L. Lederer. An instrument for assessing the organizational benefits of IS projects [J]. Decision Science, 1998, 29(4): 803-838.
[29] Shirley, G., et al. The transformational dimension in the realization of business value from information technology [J]. Journal of Strategic Information Systems, 2006, 15: 249-270.
[30] Davern, M. J. and R. J. Kauffman. Discovering Potential and Realizing Value from Information Technology Investments [J]. Journal of Management Information Systems, 2000,16(4): 121-143.
[31] Marchand, D. A. K., W.J. and Rollins,J.D. Information Orientation:People, Technology, and the Bottome Line [J]. Sloan Management Review, 2000, 41(4): 69-80.
[32] Davenport, T. H. Competing on analysitcs [J]. Harvard Business Review, 2006, 84(1): 98-+.
[33] Gebauer, J. a. B. Assessing the value of interorganizational systems to support business transactions [J]. International Journal of Electronic Commerce, 2000, 4(4): 61-82.
[34] Dos Santos, B. L. Information Technology Investments:Charatcteristics, Choices, Market Risk and value [J]. Information Systems Frontiers, 2003, 5(3): 289- 301.
[35] Kohli, R. and Grover, V. Business Value of IT :An Essay on Expanding Research Directions to Keep up with the Times [J]. Journal of Association for Informaiton Systems, 2008, 9(1): 23-39.
[36] 方卫国and陈凤荣．信息技术价值评估[J]．北京航空航天大学学报(社会科学版),2005．06, 18(2)．
[37] Lucas, H. C. Information Technology and the Productivity Paradox [M]: New York, NY: Oxford University Press. 1999.
[38] Lucas, H. C. The role of information technology in organization design [J]. Journal of Management Information Systems, 1994, 10(4): 9-23.
[39] Strassmann, P. A. The Business Value of Computers [M]: New Canaan, CT: Information Economics Press. 1990.
[40] Carr, N. G. IT Doesn't Matter [J]. Harvard Business Review, 2003, 81(5): 41-49.
[41] Mata, F. J., W. L. Fuerst , and J. B. Barney. Information technology and sustained competitive advantage: A resource-based analysis [J]. MIS Quarterly, 1995: 487-505.
[42] Bharadwaj, A. S. A resource-based perspective on information technology capability and firm performance: an empirical investigation [J]. MIS Quarterly, 2000, 24(1): 169-196.
[43] Wade, M. and J. Hulland. Review: the resource-based view and information systems research: review, extension, and suggestions for future research [J]. MIS Quarterly, 2004, 28(1): 107-142.
[44] Baily, M. What has happened to the productivity growth? [J]. Science, 1986, 234:443-451.
[45] Roach, S. America's technology dilemma: a profile of information economy. [M]: New York, NY: Morgan Stanley. 1987.
[46] Baily, M. and A. Chakrabarti. Innovation and productivity crisis. [M]: Washington, DC: Brookings Institution. 1988.
[47] Jorgenson, D. and K. Stiroh. Computers and growth [J]. Economics of Innovation and New Technology, 1995, 3: 295-316.
[48] Loveman, G. An assessment of the productivity impact of the information technologies. [M]: Oxford: Oxford University Press. 1994.
[49] Baily, M. and R. Gordon. The productivity slowdown measurement issues and the explosion of computer power [M]: The Brookings Institution Brookings Papers on Economic Activity,. 1988.
[50] Kraemer, K. and J. Dedrick. Payoffs from investments in information technology-lessons from Asia Pacific Region [J]. World Development 1999, 22(12): 1921-131.
[51] Bresnahan, T. Measuring spillovers from technical advance: mainframe computers in financial services [J]. American Economic Review 1986, 1986, 76(4): 742-755.
[52] Tam, K. Analysis of firm level computer investments: a comparative study of three Pacific Rim economies [J]. IEEE Transactions on Engineering Management 1998, 45(3): 276-286.
[53] Solow, R., We'd better watch out [Z]. 1987.
[54] Morrison, C. and E. Berndt. Assessing the productivity of information technology equipment in the US manufacturing industries [J]. National Bureau of Economic Research Working Paper No. 3582, 1991.
[55] Koski, H. The implications of network use production network externalities and public networking programs for firm's productivity [J]. Research Policy 1999, 28(4): 423-439.
[56] Siegel, D. and Z. Griliches. Purchased services outsourcing computers and productivity in manufacturing [M]. Chicago: University of Chicago Press. 1992.
[57] Kelley, M. Productivity and information technology: the elusive connection [J]. Management Science, 1994, 40(11): 1406-1425.
[58] Berndt, E. and C. Morrison. High tech capital formation and economic performance in US manufacturing industries: an exploratory analysis [J]. Econometrics, 1995, 65(1): 9-43.
[59] Lehr, W. and F. Lichtenberg. Computer use and productivity growth in US Federal Governmental agencies [J]. Industrial Economics, 1998, 46(2): 257-279.
[60] Brynjolfsson, E. The productivity paradox of information technology [J]. Communications of ACM, 1993, 36(12): 67-77.
[61] Mukhopadhyay, T., F. Javier Lerch , and V. Mangal. Assessing the impact of information technology on labor productivity A field study [J]. Decision Support Systems, 1997, 19(2): 109-122.
[62] Hitt, L. M. and E. Brynjolfsson. Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value [J]. MIS Quarterly, 1996, 20(2): 121-142.
[63] Hitt, L. and E. Brynjolfsson. The three faces of IT value: theory and evidence [A]. in. Proceedings of the Fifteenth International Conference on Information Systems, [C]. Vancouver, British Columbia, Canada, 1994: 263-277.
[64] Lichtenberg, F. R. The Output Contributions of Computer Equipment and Personnel: A Firm-Level Analysis [J]. Econometrics Innovations and New Technology,1995,3:201-217.
[65] Strassman, P. A. Information payoff: the transformation of work in the electronic age [M]: New York: Free Press. 1985.
[66] Strassman, P. A. Will big spending on computers guarantee profitability? [J]. Datamation, 1997, 43(2): 75-82.
[67] Strassman, P. A. The squandered computer [M]: New Haven, CT: The Information Economics Press. 1997.
[68] Rai, A., R. Patnayakuni , and N. Patnayakuni. Technology investments andbusiness performance [J]. Communications of ACM, 1997, 40(7 ): 89-97.
[69] Brynjolfsson, E. and L. Hitt. Computing productivity: are computers pulling their weight? [J]. Mimeo, MIT and Wharton, 2000.
[70] Lee, B. and N. M. Menon. Information Technology Value Through Different Normative Lenses [J]. Journal of Management Information Systems, 2000, 16(4): 99- 119.
[71] Kohli, R. and S. Devaraj. Measuring information technology payoff: a meta- analysis of structural variables in firm-level empirical research [J]. Information System Research, 2003., 14(2): 127-145.
[72] Brynjolfsson E, a. H. L. M. Paradox lost? Firm-level evidence of high returns to information systems spending [J]. Management Science, 1996, 42(4): 541-558.
[73] Chatterjee, D., Vernon J. Richardson , and R. W. Zmud. Examining the Shareholder Wealth Effect of Announcements of Newly Created CIO Positions [J]. MIS Quarterly, 2001, 25 (1): 43-70.
[74] Walden, M. S. a. E. The Impact of E-Commerce Announcements on the Market Value [J]. Information Systems Research, 2001,12(2): 135-154.
[75] Andersen, T. J. Integrating Decentralized Strategy Making and StrategicPlanning Processes in Dynamic Environments [J]. Journal of Management Studies, 2004,41(8): 1271 - 1299.
[76] Dos, S. B., K. Peffers , and D. C. Mauer. The Impact of InformationTechnology Investment Announcements on the Market Value of the Firm [J]. Information Systems Research, 1993, 4(1): 1-23.
[77] Davis, F. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology [J]. MIS Quarterly, 1989,13(3): 319-340.
[78] Segars, A. and V. Grover. Re-examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis [J]. MIS Quarterly, 1993, 17(4): 517-525.
[79] Cron, W. and M. Sobol. The Relationship Between Computerization andPerformance: A Strategy for Maximizing the Economic Benefits of Computerization [J]. MIS Quarterly, 1983,24(1): 171-181.
[80] Delone, W. H. and E. R. McLean. Information System Success: The Quest forthe Dependent Variable [J]. Information Systems Research, 1992, 3(1): 60-95.
[81] Busch, E. A., et al. External Versus Internal Perspectives in Determining a Firm's Progressive Use of Information Technology [M]. New York, NY. 1991.
[82] Jarvenpaa, S. L. and B. Ives. Executive Involvement and Participation in the Management of IT [J]. MIS Quarterly, 1991,15(2): 205-227.
[83] Cooper, R. B. a. R. W. Z. Information Technology Implementation Research: A Technological Diffusion Approach [J]. Management Science, 1990, 36(2): 123-139.
[84] Barua, Anitesh , and Mukhopadhyay, Information Technology and Business Performance: Past, Present and Future [Z]. 2000.
[85] Shin, N. The impact of IT on coordination costs: implications for firm productivity [A], in. Proceedings of the 8th international conference on information systems [C]. Atlanta: GA, 1997: 133-146.
[86] Barua, A., C. H. Kriebel , and T. Mukhopadyay. Information technologies and business value: an analytic and empirical investigation [J]. Information Systems Research, 1995, 6(1): 3-23.
[87] Mukhopadhyay, T., S. Kekre , and S. Kalathur. Business value of information technology: a study of electronic data interchange. [J]. MIS Quarterly 1995, 19(2): 137-156.
[88] Mukhopadhyay, T., S. Rajiv , and K. Srinivasan. Information technology impact on process output and quality [J]. Management Science, 1997, 43(12): 1645-1659.
[89] John G. Mooney, V. G., Kenneth L. Kraemer A process oriented framework for assessing the business value of information technology [J]. SIGMIS Database, 1996, 27(2): 68-81.
[90] Soh, C. and L. Markus. How it creates business value: a process theory synthesis [A], in. Proceedings of the 16th annual international conference of information systems [C]. Amsterdam, Netherlands, 1995: 29-41.
[91] Porter, M. Competitive advantage [M]. New York, NY: Free Press. 1985.
[92] Venkatraman, N. IT-related business reconfiguration [M]. New York: Oxford University Press. 1991.
[93] Davenport, T. H. and J. E. Short. The new industrial engineering: information technology and business process redesign [J]. Sloan Management Review, 1990, 31(4): 11-28.
[94] Nelson, R. R. and S. G. Winter. An Evolutionary Theory of Economic Change [M]. Cambridge, MA: Harvard University Press. 1982.
[95] Porter, M. E. Towards a Dynamic Theory of Strategy [J]. Strategic Management Journal, 1991, 12:95-117.
[96] Davenport, T. Process innovation: reengineering work through information technology [M]. Boston, MA: Harvard Business School Press
[97] Gorry, G. and S. Morton. A framework for management information systems [J]. Sloan Management Review, 1971: 55-70.
[98] Sambamurthy, V., A. Bharadwaj , and V. Grover. Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms [J]. MIS Quarterly, 2003, 27(2): 237-263.
[99] Ray, G., W. A. Muhanna , and J. B. Barney. Information Technology and the performance of the Customer Service Process: A Resource-Based Analysis [J]. MIS Quarterly, 2005, 29(4): 625-651.
[100] Tanriverdi, H. Performance Effects of Information Technology Synergies in Multibusiness Firms [J]. MIS Quarterly, 2006, 30(1): 55-77.
[101] Bakos, J. Y. and M. E. Treacy. Information technology and Corporate Strategy [J]. MIS Quarterly, 1986, 10(2): 107-119.
[102] Galbraith, J. Organization Design [M]. MA: Addison-Wesley Publication Co. 1977.
[103] Gurbaxani, V. and S. Whang. The Impact of Information Systems on Organizations and Markets [J]. Communications of ACM, 1991, 34(1): 59-73.
[104] Porter, M. E. and V. E. Millar. How Information Gives You Competitive Advantage [J]. Harvard Business Review, 1985, 63(4): 149-160.
[105] Srinivasan, K., S. Kekre , and T. Mukhopadhyay. Impacts of Electronic Data Interchange Technology on JIT Shipments [J]. Management Science, 1994, 40(10): 1291-1304.
[106] Bakos, J. Y. A Strategic Analysis of Electronic Marketplaces [J]. MIS Quarterly, 1991,15(3): 295-310.
[107] Zuboff, S. In the Age of the Smart Machine [M]. New York, NY: Basic Books. 1988.
[108] Gruman, G. UPS vs FedEx: Head-to-head on wireless [EB/OL]. CIO Magazine Retrieved from http://www.cio.com/archive/060104/ups.html, 2004.
[109] Hammer, M. and J. Champy. Reengineering the Corporation: A Manifesto for Business Revolution [M]. New York. 1993.
[110] Stackpole, B. Manufacturing systems: Virtually flawless [J]. CIO Magazine. Retrieved from http://www.cio.com/archive/051505/flawless.html, 2005.
[111] Pine, B. J. I., B. Victor , and A. C. Boynton. Making Mass Customization Work [J]. Harvard Business Review, 1993, 71(5): 108-111.
[112] Kraemer, K. L., J. Dedrick , and S. Yamashiro. Refining and Extending the Business Model with Information Technology: Dell Computer Corporation [J]. The Information Society, 2000,16(1): 5-21.
[113] Devaraj, S. and R. Kohli. Performance Impacts of Information Technology: Is Actual Usage the Missing Link? [J]. Management Science, 2003, 49(3): 273-289.
[114] Matta, K., H.-G. Chen , and J. Tama. The information requirements of total quality management [J]. Total Quality Management., 1998, 9: 445-462.
[115] Ives, B. and R. Mason. Can Information Technology Revitalize Your Customer Service? [J]. Academy of Management Executive, 1990, 4(4): 52-69.
[116] Dewhurst, F. W., A. R. Martinez-Lorente , and C. Sanchez-Rodriguez. An initial assessment of the influence of IT on TQM: A multiple case study [J]. Operations & Production Management, 2003, 23: 348-375.
[117] Pine, B. J. I., D. Peppers , and M. Rogers. Do You Want to Keep Your Customers Forever? [J]. Harvard Business Review, 1995, 73(2): 103-108.
[118] Quarterly, T. M., Getting IT. Spending right this time [Z]. 2003.
[119] Goodhue, D., B. Wixom , and H. Watson. Realizing business benefits through CRM: hitting the right target the right way [J]. MIS Quarterly Executive, 2002, 1(2): 79-94.
[120] Frohlich, M. and R. Westbrook. Demand chain management in manufacturing and services: web based integration drivers and performance [J]. Operations Management, 2002, 20(16): 729-745.
[121] Prahalad, C. and G. Hamel. The core competence of the organization [J]. Harvard Business Review, 1990, 68(3-4): 79-83.
[122] Subramani, M. How do suppliers benefit from information technology use in supply chain relationships [J]. MIS Quarterly, 2004: 45-74.
[123] Mooney, J., V. Gurbaxani , and K. Kraemer. A process oriented approach for assessing the business value of information technology [A], in: J.I.DeGross, et al. Proceedings of the 16th International Conference on Information System [C].Amsterdam, The Netherlands, 1995: 17-27.
[124] Nonaka, I. and H. Takeuchi. The knowledge creating company [M]. New York,NY: Oxford University Press. 1995.
[125]Grantham,C.and L.Nichols.The digital workplace:designing groupware platforms[M].New York,NY:Wiley.1993.
[126]Scott,J.,A.Globe,and K.Schiffner.Jungles and gardens:the evolution of knowledge management at J.D.Edwards.[J].MIS Quarterly Executive 2004,3(1):37-52.
[127]Davenport,T.H.Process innovation:reengineering work through information technology[M].Boston,MA:Harvard Business School Press.1993.
[128]Keen,P.G.W.Shaping the Future:Business design through Information Technology[M].Cambridge,MA:Harvard Business School Press.1991.
[129]Teo,T.S.H.and W.R.King.Integration Between Business Planning and Information Systems Planning:An Evolutionary-Contingency Perspective[J].Management Information Systems,1997,14(1):185-214.
[130]Venkatraman,N.IT-enabled business transformation:from automation to business scope redefinition[J].Sloan Management Review,1994,32(2):73-87.
[131]Santhanam,R.and E.Hartono.Issues in linking information technology capability to firm performance[J].MIS Quarterly,2003,27(1):125-153.
[132]Lee,B.and A.Barua.An Integrated Assessment of Productivity and Efficiency Impacts of Information Technology Investments:Old Data,New Analysis and Evidence[J].Journal of Productivity Analysis,1999,12(Number 1 / August,1999):21-43.
[133]Penrose,E.The Theory of the Growth of the Firm[M].Basil Blackwell:London.1959.
[134]Rumelt,R.P.Strategy,Structure and Economic Performance[M].Boston,MA:Harvard University Press.1974.
[135]Wernerfelt,B.A Resource-based View of the Firm[J].Strategic Management Journal,1984,5(2):171-180.
[136]J,C.R.,Consumption and Precautionary Savings:Empirical Implications[Z].MIT,1987.
[137]Barney,J.Strategic factor markets:Expectations,luck,and business strategy[J].Management Science,1986,32(10):656-665.
[138]Foss.,N.J.The resource-based perspective:An assessment and diagnosis of problems[J].Scandinavian Journal of Management,March.1998,14(3):133-149.
[139]Barney,J.B.,ed.Gaining and Sustaining Competitive Advantage.2 ed.1997,清华大学出版社清华大学出版社.
[140]Day,G.Continuous Learning about Markets[J].California Management Review,1994:9-31.
[141]Hamel,G.and C.K.Prahalad.Corporate imagination and expeditionary marketing[J].Harvard Business Review,1991,69(4):81-92.
[142]Zollo,M.,Strategies or Routines? Knowledge Codification,Path-Dependence and the Evolution of Post-Acquisition Integration Practices in the U.S.Banking Industry[Z].University of Pennsylvania,1998.
[143]Conner,K.R.A Historical Comparison of Resource-based theory and Five Schools of Thought within Industrial Organization Economics[J].Management,1991,17:121-154.
[144]Benjamin,R.I.and E.Levinson.A Framework for Managing IT-Enabled Change[J].Sloan Management Review,1993,34(4):23-33.
[145]Grant,R.M.The Resource-Based Theory of Competitive Advantage:implications for Strategy Formulation[J].California Management Review,1991a:114-135.
[146] L.Priem, R. and J. E.Butler. Tautology in the Resource-based View and the Implications of Externally Determined Resource Value:Further Comments [J]. The Academy of Management Review, 2001, 26: 57-66.
[147] Grant, R. M. Toward a knowledge-based theory of the firm [J]. Strategic Management Journal, 1996 17: 109-122.
[148] Grant, R. M. Toward a Knowledge-based Theory of the Firm [J]. StrategicManagement Journal, 1996,17: 109-122.
[149] Miller, W. J. A working definition for total quality management (TQM) researchers [J]. Quality Management, 1996,1: 149-160.
[150] Weil, P. The Relationship Between Investment in Information Technology and Firm Performance:A Study of the Value Manufacturing Sector [J]. Information Systems Review, 1992a, 3(4): 307-333.
[151] Powell, T. C. and A. Dent-Micallef. Information technology as competitive advantage: The role of human, business, and technology resources [J]. Strategic Management Journal, 1997,18(5): 375-405.
[152] Ross, J. W., C. M. Beath , and D. L. Goodhue. Developing long-term competitiveness through information technology assets [J]. Sloan Management Review, 1996, 38(1): 31-45.
[153] Piccoli, G. and B. Ives. Review: IT-Dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature [J]. MIS Quarterly, 2005, 29(4): 747-776.
[154] Broadbent, M. and P. Weill. The Implication of Information Technology Infrastructure for Business Process Redesign [J]. MIS Quarterly, 1999, 23 (2): 159-183.
[155] Peter Weill, M. V. What IT Infrastructure Capabilities are Needed to Implement E-Business Models? [J]. MIS Quarterly Executive, 2002,1(1): 17-34.
[156] Jarvenpaa, S. L. a. L., D.E. An Information Company in Mexico: Extending the Resource-Based View of the Firm to Developing Country Context [J]. Information Systems Research, 1998, 9(4): 342-361.
[157] Ravichandran, T. a. L., C, Impact of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based perspecitve [Z]. Barcelona, Spain, 2002.
[158] Bharadwaj, A. S., V. Sambamurthy , and R. W. Zmud. IT Capabilities and Firm Performance: An Empirical Assessment , February 11, 2000. [A], in. presented at AMIS Workshop [C]. the Ohio State University, 1998: 378-385.
[159] Parsons, G. L. Information Technology: A New Competitive Weapon [J]. Sloan Management Review, 1983, 25(1): 3-14.
[160] Lee, G. L. and D. C. Robertson. Information technology impacts on potential power and influence [J]. Boston University Working Paper Series, 1989.
[161] Lee, S. and M. E. Treacy. Information technology impacts on innovation [J]. R & D Management, 1988,18(3): 257-272.
[162] Feeny, D. F. and P. W. Leslie. Core IS Capabilities for exploiting information technology [J]. Sloan Management Review, 1998 a: 9-21.
[163] Feeny, D. F. and P. W. Leslie. Re-designing the IS function around core capabilities [J]. Long Range Planning, 1998 b, 31(3): 354-367.
[164] Ross, J. W. and G. Westerman. Preparing for utility computing: The role of IT architecture and relationship management [J]. IBM Systems Journal, 2004, 43(1): 5-19.
[165] Tippins, M. J. and R. S. Sohi. IT competency and firm performance: Is organizational learning a missing link? [J]. Strategic Management Journal, 2003, 24(8): 745-761.
[166]Byrd,T.A.and D.E.Turner.Measuring the flexibility of information technology infrastructure:Exploratory analysis of a construct.[J].Management Information Systems,2000,17(1):167-208.
[167]Sabherwal,R.The relationship between information system planning sophistication and information system success:An empirical assessment.[J].Decision Sciences,1999,30(1):137-168.
[168]Sabherwal,R.and P.Kirs.The alignment between organizational critical success factors and information technology capability in academic institutions[J].Decision Sciences,1994,25(2):301-331.
[169]Hitt,L.M.and E.Brynjolfsson.Information technology and internal firm organization:An exploratory analysis[J].Management Information Systems,1997,14(2):81-101.
[170]Brynjolfsson,E.,Hitt,L.Computing productivity:firm-level evidence[J].Review of Economics and Statistics,2003,85(4):793-808.
[171]Murnane,R.J.,Levy,F.,Autor,D.Technological change,computers and skill demands:evidence from the back office operations of a large bank[J].Mimeo,NBER Economic Research Labor Workshop,1999.
[172]Taylor,P.and J.Lowe.Are functional assets or knowledge assets the basis of new product development performance?[J].Technology Analysis & Strategic Management,1997,9(4):473 - 488.
[173]Banker,R.D.,et al.Plant Information Systems,Manufacturing Capabilities and Plant Performance[J].Management Information Systems Quarterly,2006,30(2):315-337.
[174]Milgrom,P.and J.Roberts.The economics of modern manufacturing:Technology,strategy,and organization[J].American Economic Review,1990,80:511-528.
[175]Liang,H.,et al.Assimilation of Enterprises Systems:The Effect of Institutional Pressures and the Mediating Role of Top Management[J].MIS Quarterly,2007,31(1).
[176]Kettinger,W.J.,et al.Strategic Information Systems Revisited:A Study in Sustainability and Performance[J].MIS Quarterly,1994,18(1):31-58.
[177]Hackbarth,G.and V.Grover.The Knowledge Repository:Organizational Memory Information Systems[J].Information Systems Management,1999,16(3):21-30.
[178]Keen,P.G.W.Information Technology and the Management Difference:A Fusion Map[J].IBM System Journal,1993,32(1):17-39.
[179]Leonard-Barton,D.Core Capabilities and Core Rigidities:A Paradox in Managing New Product Development[J].Strategic Management Journal,1992,13:111-125.
[180]Cross,S.E.and L.Madson.Models of the self:self-construals and gender[J].Psychological Bulletin,1997,22(1):5-37.
[181]Henderson,J.and N.Venkatraman.Strategic Alignment:Leveraging Information Technology for Transforming Organizations[J].IBM Systems Journal,1993,32(1):4-16.
[182]卢欣,孙.,李衍达.自组织作用在生物进化中的模拟研究[J].生物物理学报,2001,17(1):158-166.
[183]刘志铭,郭.创造性破坏、经济增长与经济结构:新古典熊彼特主义增长理论的发展[J].经济评论,2007(2):57-63.
[184]高东明.熊彼特主义增长理论的新进展[J].经济学动态,2006(4):68-72.
[185]Makadok,R.Toward a Synthesis of the Resource-Based and Dynamic-Cpability Views of Rent Creation[J].StrategicManagement Journal,2001,22(5):487-505.
[186] Schumpeter, J. A. The Theory of Economic Development [M]. Cambridge,MA: Harvard University Press. 1934.
[187] Kogut, B. and U. Zander. Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology [J]. Organization Science, 1992, 3(3): 383-397.
[188] Henderson, J. C. and H. Clark. Architectural Innovation [J]. Administrative Science Quarterly, 1990, 35: 9-30.
[189] Gomolski, B. and F. Caldwell, Managing IS Competencies [Z]. 2002.
[190] Scott, J. E. Facilitating Interorganizational Learning with Information Technology [J]. Journal of Manangement Informaiton Systems, 2000,17(2): 81-113.
[191] Tiwana, A. and B. Ramesh. A Design Knowledge Management System to Support Collaborative Information Product Evolution [J]. Decision Support Systems, 2001,31:241-262.
[192] Alavi, M. and D. E. Leidner. Knowledge Management and KnowledgeManagement Systems: Conceptual Foundations and Research Issues [J]. MIS Quarterly, 2001,25(1): 107-136.
[193] Venkatraman, N. and V. Ramanujam. Measurement of Business Economic Performance: An examination of Method Convergence [J]. Management, 1987, 13(1): 109-122.
[194] Porter, M. E. Competitive Strategy Techniques for Analyzing Industries and Competiors [M]. New Work: Fress Press. 1980.
[195] Karim, S. and W. Mitchell. Path-Dependent and Path-Breaking Change: Reconfiguring Business Resources Following Acquisitions in the U.S. Medical Sector, 1978-1995 [J]. Strategic Management Journal, 2000, 21(10/11): 1061-1081.
[196] Goodhue, D. Understanding User Evaluatoins of Informaton Systems [J]. Management Science, 1995,41(12): 1827-1844.
[197] Brynjolfsson, E. and L. M. Hitt. Beyond the productivity paradox. Association for Computing Machinery [J]. Communications of the ACM, 1998, 41(8): 49-56.
[198] Quinn, J. B. and M. N. Baily. Information Technology: Increasing Productivity in Services [J]. Academy of Management Executive, 1994, 8(3): 28-51.
[199] Boynton, A. C. Achieving Dynamic Stability Through Information Technology [J]. California Management Review, 1993, 35(2): 58-77.
[200] McAfee, A. The impact of enterprise information technology adoption on operational performance: An empirical investigation [J]. Production and Operations Management, 2002,11: 33-54.
[201] Kettinger, W., et al. Strategic information systems revisited: a study in sustainability and performance [J]. MIS Quarterly, 1994,18 (1): 31-58.
[202] Keen, P. G. W. Information technology and the management difference: A fusion map [J]. IBM Systems Journal, 1993, 32(1): 17-39.
[203] Brown, S. L. and K. M. Eisenhardt. The Art of Continuous Change:Linking Complexity Theory and Time-Paced Evolution in Relentlessly Shifting Organizations [J]. Administrative Science Quarterly, 1997, 42(1): 1-34.
[204] Winter, S. The Satisficing Principle in Capability Learning [J]. StrategicManagement Journal, 2000, 21(10-11): 981-996.
[205] Wheeler, B. C. NEBIC: A Dynamic Capabilities Theory for Assessing Net- Enablement [J]. Information Systems Research, 2002,13(2): 125-146.
[206] Tsai, W. Knowledge Transfer in Intraorganizational Networks: Effects of Network Position and Absorptive Capacity on business Unit Innovation and Performance [J]. Academy of Management Journal, 2001, 44(5): 996-1004.
[207] Hargadon, A. and R. I. Sutton. Technology Brokering and Innovation in a Product Development Firm [J]. Administrative Science Quarterly, 1997, 42(4): 716-749.
[208] Kusunoki, K., I. Nonaka , and A. Nagata. Organizational Capabilities in Product Development of Japanese Firms:A Conceptual Framework and Empirical Findings [J]. Organization Science, 1998, 9(6): 699-718.
[209] McGrath, R. G. Exploratory Learning, Innovative Capacity, and managerial Oversight [J]. Academy of Management Journal, 2001, 44(1): 118-131.
[210] D' Adderio, L. Crafting the Virtual Prototype:How Firms Integrate Knowledge and Capabilties Across Organizational Boundaries [J]. Research Policy, 2001, 30(9): 1409-1424.
[211] March, J., G. Exploration and Exploitation in Organizational Learning [J]. Organization Science, 1991, 2(1): 71-87.
[212] Venkatraman, N. and V. Ramanujam. Planning System Success: A Concepturlization and Operational Model [J]. Management Science, 1987, 33(6): 687- 705.
[213] Segars, A. H. and R. Grover. Strategic Information Systems Planning Success: An Investigation of the Construct and Its Measurement [J]. MIS Quarterly, 1998, 22(2): 139-165.
[214] Lippman, S. A. and R. Rumelt. Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency Under Competiton [J]. Bell Jounal of Economics, 1982, 13: 418-438.
[215] Venkatraman, N. Strategic Orientation of Business Enterprises: The Construct, Dimensionality, and Measurement [J]. Management Science, 1989a, 35(8): 942-962.
[216] Venkatraman, N. The Concept of Fit in Strategy Research: toward Verbal and Statistical Correspondence [J]. Academy of Management Review, 1989b, 14(3): 423- 444.
[217] Ray, G., W. A. Muhanna , and J. B. Barney, Information Technology, Business Process and Competitive Advantage: A Resource-Based Investigation [Z]. The Ohio State University, 2001.
[218] Ray, G., J. B. Barney , and W. A. Muhanna. Capabilities, Business Processes, and Competitive Advantage: Choosing the Dependent Variable in Empirical Tests of the Resource-Based View [J]. StrategicManagement Journal, 2004,25(1): 23-37.
[219] Raghunathan, S. Impact of Information Quality and Decision-maker Quality on Decision Quality: A Theoretical Model and Simulation Analysis [J]. Decision Support Systems, 1999, 26(4): 275-286.
[220] Dos, S. B. and L. Sussman. Improving the Returns on IT Investment: The Productivity Paradox [J]. International Journal of Information Management, 2000, 20: 429-440.
[221] Segars, A. H. and A. R. Henderson. Value, Knowledge and the Human Equation: Evolution of Information Technology Function in Modern Organizations [J]. Labor Research, 2000, XXI(3): 431-445.
[222] Boynton, A. C, R. W. Zmud , and G. C. Jacobs. The Influence of IT Management Practice on IT Use in Large Organizations [J]. MIS Quarterly, 1994,18(3): 299-318.
[223] Reed, R. and R. Defillippi. Causal Ambiguity, Barriers to Imitation, and Sustainable Competitive Advantage [J]. Academic of Management Review, 1990, 15:88-102.
[224] Kanter, R. M. Innovation - The Only Hope for Times Ahead? [J]. Sloan Management Review, 1984: 51-55.
[225] Parker, S. and T. Wall. Job and Work Design-Organizing Work to Promote Well-being and Effectiveness [M]. Thousand Oaks, California: Sage Publications Ltd. 1998.
[226] Pfeffer, J. Producing Sustainable Competitive Advantage Through the Effective Management of People [J]. Academy of Management Executive, 1995, 9(1): 55-69.
[227] Broderick, R. and J. Boudreau. Human Resource Management, Information Technology, and the Competitive Edge [J]. The Executive, 1992, 7(2): 7-17.
[228] Fiol, C. M. and M. A. Lyles. Organizational Learning [J]. Academy of Management Review, 1985,10(4): 803-814.
[229] Hauschild, S., T. Licht, and W. Stein. Creating a Knowledge Culture [J]. The McKinley Quarterly, 2001,1: 74-81.
[230] Andersen, T. J. and A. H. Segars. The Impact of IT on Decision Structure and Firm Performance: Evidence from the Textile and Apparel Industry [J]. Information and Management, 2001, 39: 85-100.
[231] Sheena, L., P. W. Turnbull , and P. Naude. How is information technology affecting business relationships?Results from a UK survey [J]. Industrial Marketing Management, 2003, 32: 119-126.
[232] Schneider, B., S. White , and M. Paul. Linking service climate and customer satisfactions of service quality: test of a causal model [J]. Journal of Applied Psychology, 1998,83: 150-163.
[233] Armstrong, C. and V. Sambramurthy. The Information Technology Assimilation in Firms: The influence of Senior Leadership and IT infrastructure [J]. Information Systems Research, 1999,10(4): 304-327.
[234] Gerybadze, A. Technology Forecasting as a Process of Organizational Intelligence [J]. R & D Management,, 1994, 24(2): 131-140.
[235] Champy, J. A. Grand Designs [J]. CIO Magazine, 1993, 6(6): 26.
[236] Moorman, C. and R. J. Slotegraff. The Contingency Value of Complimentary Capabilities in Product Development [J]. Journal of Marketing Research, 1999, 36(2): 237-257.
[237] Lambert, D. M., Margaret A Emmelhainz , and J. T. Gardner. Building Successful Logistics Partnerships [J]. Journal of Business Logistics, 1999, 20(1): 165- 181.
[238] DeWoot, P., H. Heyvaert, and F. Martou. Strategic Management: An Empirical Study of 168 Belgian Firms [J]. International Studies of Management & Organization, 1977-1978, 7(3-4): 60-75.
[239] Mendelson, H. Organizational Architecture and Success in the Information Technology Industry [J]. Management Science, 2000, 46(4): 513-529.
[240] Fosnaught, K. The Strategic Power of Consensus Forecasting: Setting Your Organization up to Win [J]. Journal of Business Forecasting Methods and Systems, 1999,18(3): 3-7.
[241] Lambert, D., M. A. Emmelhainz , and J. T. Gardner. Developing and Implementing Supply Chain Partnerships [J]. The International Journal of Logistics Management, 1996,7(2): 1-17.
[242] Good, D. J. and R. J. Schultz. Technology Teaming as a Marketing Strategy [J].Industrial Marketing Management, 1997, 26(4): 413-422.
[243] Leavy, B. Organization and Competitiveness - Towards a New Perspective [J]. Journal of General Management, 1999, 24(3): 33-52.
[244] Stewart, G. R. and B. H. Kleiner. The Enabling Power of Teams and Information Technology [J]. Team Performance Management, 1996, 2(2): 13-18.
[245] Kuruppuarachchi, P. R. How IT Provect Managers are Leading Change [J]. Management Service, 2001, 45(12): 8-11.
[246] Rockart, J. F. and J. E. Short. IT in the 1990s: Managing Organizational Interdependence [J]. Sloan Management Review, 1989, 30(2): 7-17.
[247] Voss, C. A., P. Ahlstrom , and K. Blackmon. Benchmarking and Operational Performances: Some Empirical Results [J]. Benchmarking for Quality Management & Technology, 1997, 4(4): 273-284.
[248] Venkatraman, N. and J. C. Henderson. Real Strategies for Virtual Organizations [J]. Sloan Management Review, 1998, 40(1): 33-48.
[249] Jarrar, Y. G. and M. Zairi. Future Trends in Benchmarking for Competitive Advantage: A Global Survey [J]. Total Quality Management., 2001,12(7); 906-912.
[250] Brancheau, J. C. and B. D. Janz. Key Issues in Information Systems Management [J]. MIS Quarterly, 1996, 20(2): 225-243.
[251] Domegan, C. T. The Adoption of Information Technology in Customer Service [J]. European Journal of Marketing, 1996, 30(6): 52-69.
[252] Karimi, J. S., M. Toni , and Y. P. Gupta. Impact of Information Technology Management Practices on Customer Service [J]. Journal of Management Information Systems, 2001: 125-158.
[253] Reich, B. H. and I. Benbasat. Factors that Influence the Social Dimension of Alignment between Business and Information Technology Objectives [J]. MIS Quarterly, 2000, 24(1): 81-113.
[254] Laud, R. L. and P. K. Thies. Great Expectations: Structuring IT Organizations That Really Work [J]. Business Horizons, 1997, 40 (4): 25-34.
[255] Chan, Y. H. S. 1. B. D. W. and D. G. Copeland. Business Strategic Orientation, Information Systems Strategic Orientation and Strategic Alignment [J]. Information Systems Research, 1997,8(2): 125-150.
[256] Mitchell, V. L. and R. W. Zmud. The Effects of Coupling IT and Work Process Strategies in Redesign Projects [J]. Organization Science, 1999,10(4): 424-438.
[257] Wind, J. and A. P. West. Reinventing the Corporation [J]. Chief Executive, 1991:72-75.
[258] Leigh, T. W. and G. W. Marshall. Research Priorities in Sales Strategy and Performance [J]. Journal of Personal Selling & Sales Management, 2001, 21(2): 83-93.
[259] Reda, S. Despite Economic Slowdown Retailers Press Ahead with IT Spending Plans [J]. Stores, 2000, 30(7): 47-50.
[260] Murray, J. Adding Value to the Information Technology Function [J]. Information Systems Management, 2001,18 (3): 57-61.
[261] Mullins, R. Priority Shifts Away from ERP [J]. Chemical Week, 1999: 44-45.
[262] Bachelor, B. Customer Centricity Goes Global [J]. Informationweek, 2001, 834: 114.
[263] Rendleman, J. Global IT [J]. Informationweek, 2001, 834: 43-56.
[264] LaLonde, B. and P. H. Zinszer. Customer Service: Meaning and Measurement [J]. The National Council of Physical Distribution Management, 1976.
[265] Sterling, J. U. and L. Douglas M. Customer Service Research: Past, Present and Future [J]. International Journal of Physical Distribution and Logistics Management, 1998,19(2): 2-23.
[266] Vredenberg, H. and C.-H. Wee. The Role of Customer Service in Determining Customer Satisfaction [J]. Journal of the Academy of Marketing Science, 1986, 14(2): 17-26.
[267] Rinehart, L. M., M. B. Cooper , and G. D. Wagenheim. Furthering theIntegration of Marketing and Logistics Through Customer Service in the Channel [J]. Journal of the Academy of Marketing Science, 1989,17(1): 63-71.
[268] Innis, D. E. and B. J. LaLonde. Customer Service: The Key to Customer Satisfaction, Loyalty and Market Share [J]. Journal of Business Logistics, 1994, 15(1): 1-27.
[269] Maltz, A. and E. Maltz. Customer Service in the Distribution Channel: Empirical Findings [J]. Journal of Business Logistics, 1998,19(2): 103-129.
[270] Harrigan, K. R. and G. Dalmia. Knowledge Workers: The Last Bastion of Competitive Advantage [J]. Planning Review, 1991.
[271] Fornell, C, et al. The American Customer Satisfaction Index: Nature, Purpose, and Findings [J]. Journal of Marketing, 1996, 60: 7-18.
[272] Wind, J. and A. Rangaswamy. Customerization: The Next Revolution in Mass Customization [J]. Journal of Interactive Marketing, 2001,15(1): 13-32.
[273] Griffin, A., et al. Best Practice for Customer Satisfaction in Manufacturing Firms [J]. Sloan Management Review, 1995: 87-98.
[274] Foster, G. and M. Gupta, The Customer Profitability Implications of Customer Satisfaction [Z]. the Ohio State University, 1999.
[275] Neal, W. D. Satisfaction is Nice, But Value drives Loyalty [J]. Marketing Research, 1999,11(1): 20-23.
[276] Reichheld, F., R. G. j. Markey , and C. Hopton. The Loyalty Effect - The Relationship Between Loyalty and Profits [J]. European Business Journal, 2000: 134-139.
[277] Hewitt, F. Information Technology Mediated Business Process Management - Lessons from the Supply Chain [J]. International Journal of Technology Management, 1999,17(1/2): 37-53.
[278] Prahalad, C. K. and V. Ramaswamy. Co-opting Customer Loyalty [J]. Harvard Business Review, 2000, 78(1): 79-87.
[279] Sheng, Y. P., J. M. Pearson , and L. Crosby. Organizational culture and employees'computer self-efficacy: An empirical study [J]. Information Resources Management Journal, 2003,16: 42-59.
[280] Ozer, M. Information Technology and New Product Development: Opportunities and Pitfalls [J]. Industrial Marketing Management, 2000, 29(5): 387-396.
[281] Anderson, E. W., C. Fornell , and D. R. Lehmann. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden [J]. Journal of Marketing, 1994, 58(3): 53-66.
[282] Reichheld, F. and W. Sasser. Zero Defections: Quality Comes to Service [J]. Harvard Business Review, 1990, 68(5): 105-111.
[283] Straub, D. W. and D. Gefen. A Practical Guide to Factorial Validity Using PLS- Graph: Tutorial and Annotated Example [J]. Communications of Association for Information Systems, 2005,16: 91-109.
[284] OECD, The Knowledge-Based Economy [Z]. Paris: OECD, 1996.
[285] Tanriverdi, H. and S. C. Iacono. Diffusion of Telemedicine: A Knowledge Barrier Perspective [J]. Telemedicine Journal, 1999, 5(3): 223-244.
[286] Ravichandran, T. Organizational Assimilation of Complex Technologies: An Empirical Study of Component-Based Software Development [J]. IEEE Transactions on Engineering Management, 2005, 52(2): 249-268.
[287] Lohmoller, J. Latent Variable Path Modeling with Partial Least Squares [M]: Heidelberg. 1989.
[288] Fornell, C. and D. W. Barclay, Jackknifing in PLS. Graduate School of Business Administration [Z]. The University of Michigan, Ann Arbor, ML, 1983.
[289] Chin, W. W., PLS-Graph User's Guide [Z]. Soft Modeling Inc., 2001.
[290] Chin, W. W. The partial least squares approach for structural equation modeling. In (Ed.), [M]: Lawrence Erlbaum Associates. 1998.
[291]Chin,W.W.,B.L.Marcolin,and P.R.Newsted.A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects:Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study[J].INFORMATION SYSTEMS RESEARCH,2003,14(2):189-217.
[292]Fornell,C.and D.F.Larcker.Tvaluation Structural Equation Models with Unobservable Variables and Measurement Error[J].Journal of Marketing Research,1981,18(1):39-50.
[293]Gefen,D.and D.Straub.A Practical Guide to Factorial Validity Using PLS-Graph:Tutotial and Annotated Example[J].Communications of the Association for Information Systems,2005,16(5):91-109.
[294]Fornell,C.and F.Bookstein.Two Structural Equation Models:LISREL and PLS Applied to Consumer Exit-Voice Theory[J].Journal of marketing Research,1982,19:440-452.
[295]中国银监会.中国银监会办公厅关于进一步规范商业银行个人理财业务有关问题的通知银监办发[2008]47号[EB/OL].http://www.cbrc.gov.cn/chinese/home/jsp/docView.jsp?docID=0080411E7BEFFC3CD AD4F8CFFA9487719007D00,2008.
[296]陈传明.企业战略调整的路径依赖特征及其超越.[J].管理世界,2002.
[297]Thonemann,U.W.Production,manufacturing and logistics improving supply-chain performance by sharing advance demand information[J].European Journal of Operational Research,2002,142:81-107.
[298]Barua,A.,et al.An Empirical Investigation of Net-Enabled Business Value[J].MIS Quarterly,2004,28(4):585-621.
[299]Saeed,K.A.,M.K.,and M.G.Dyads.Examining the Impact of Interorganizational Systems on Process Efficiency and Sourcing Leverage in Buyer-Supplier[J].Decision Sciences,2005,36(3):365 - 396.
[300]Rai,A.,R.Patnayakuni,and Seth.Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities[J].Management Information Systems Quarterly,2006,30(2):225-246.
[301]Loch,K.D.,D.W.Straub,and S.Kamel.Diffusing the Internet in the Arab World:The Role of Social Norms and Technological Culturation[J].IEEE Transactions on Engineering Management,2003,50(1):45-63.
[302]Hoffman,N.and R.Klepper.Assimilating New Technologies:The Role of Organizational Culture[J].Information Systems Management,2000,17(3):36-42.
[303]Ruppel,C.P.and S.J.Harrington.Sharing Knowledge through Intranets:A Study of Organizational Culture and Intranet Implementation[J].IEEE Transactions on Professional Communication,2001,44(1):37-52.
[304]Davenport,T.H.Putting the Enterprise into the Enterprise System[J].Harvard Business Review 1998,76(4):121-131.
[305]Doherty,N.F.and G.Doig.An Analysis of the Anticipated Cultural Impacts of the Implementation of Data Warehouses[J].IEEE Transactions on Engineering Management,2003,50(1):78-88.
[306]Doherty,N.F.and I.Perry.The Cultural Impact of Workflow Management Systems in the Financial Services Sector[J].The Services Industry Journal,2001,21(4):147-166.
[307]Robey,D.and A.Azevedo.Cultural Analysis of the Organizational Consequences of Information Technology[J].Accounting,Management,and Information Technologies,1994,4(1):23-47.
[308]Robey,D.and M.Boudreau.Accounting for the Contradictory Consequences of Information Technology:Theoretical Directions and Methodological Implications[J].Information Systems Research,1999,10(2):167-185.
[309]Dickson,P.R.The Pigeon Breeders' Cup:A Selection on Selection Theory of Economic Evolution[J].Journal of Evolutionary Economics,2003,13:259-280.
[310]Rajdeep Grewal,R.J.S.Embeddedness of Organizational Capabilities[J].Decision Sciences,2007,38(3):451-488.
[311]Huber,G.A Theory of the Effects of Advanced Information Technologies on Organizational Design,Intelligence,and Decision-Making[J].Academy of Management Review,1990,15(1):47-71.
[312]Cooper,R.G.and E.Kleinschmidt.Winning Businesses in Product Development:The Critical Success Factors.[J].Research-Technology Management,1996,39(July-August):18-29.
[313]Parkhe,A.Interfirm Diversity,Organizational Learning,and Longevity[J].Journal of International Business Studies,1991,22(4):579-602.