现代服务型企业人力资源管理外包策略研究
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摘要
人力资源管理在企业中的地位已经开始由事务型管理向战略型管理转变,如何使人力资源管理部门真正发挥战略职能,将事务型的人力资源管理工作进行外包无疑是一种有建设性的解决途径。
本文首先阐述本课题的研究背景,并对国内外研究的现状进行了综述;接着,介绍了人力资源管理外包的支持性和风险性理论以及主要原因和所面临的主要压力;然后,从企业自身的角度出发,说明了现代服务型企业区别于传统制造型企业的特征以及人力资源管理外包的必要性、主要问题和外包策略;最后,本文以AB公司校园招聘项目外包为例进行个案研究,为服务型企业人力资源管理项目式外包提供一些参考。
The status of human resources department in Company is gradually changing from administrative management to strategic management. The human resource management outsourcing is out of question a constructional solution on how to make human resources work as a strategic partner.
This dissertation states the current human resources management outsourcing background and makes a summary for the current study status of human resources management outsourcing home and abroad, then shows the supporting theory and risk theory respectively and explains the main causes and primary pressures which human resources face. Later, this dissertation introduces the characteristics for modern Service Company compared with traditional Manufacturing Company, the necessities of outsourcing, leading problems and outsourcing strategies. Finally, the author uses Campus Hiring in AB Company as an example and can be a reference for those who’d like to do project with outsourcing company.
本文首先阐述本课题的研究背景,并对国内外研究的现状进行了综述;接着,介绍了人力资源管理外包的支持性和风险性理论以及主要原因和所面临的主要压力;然后,从企业自身的角度出发,说明了现代服务型企业区别于传统制造型企业的特征以及人力资源管理外包的必要性、主要问题和外包策略;最后,本文以AB公司校园招聘项目外包为例进行个案研究,为服务型企业人力资源管理项目式外包提供一些参考。
The status of human resources department in Company is gradually changing from administrative management to strategic management. The human resource management outsourcing is out of question a constructional solution on how to make human resources work as a strategic partner.
This dissertation states the current human resources management outsourcing background and makes a summary for the current study status of human resources management outsourcing home and abroad, then shows the supporting theory and risk theory respectively and explains the main causes and primary pressures which human resources face. Later, this dissertation introduces the characteristics for modern Service Company compared with traditional Manufacturing Company, the necessities of outsourcing, leading problems and outsourcing strategies. Finally, the author uses Campus Hiring in AB Company as an example and can be a reference for those who’d like to do project with outsourcing company.
引文
1 Quinn J.B, Hilmer F G. Strategic outsourcing [J]. Sloan Management Review, 1994, (2) : 43-55
2 Prahalad C.K, Gary Hamel. The core competence of the corporation [J]. Harvard Business Review,1990,5-6: 79-93
3韩红.人力资源外包(HRO)风险规避策略研究.交通企业管理.2002,(5)
4高艳.人力资源管理理论综述.西北大学学报.2005(2):127-131
5 Gilley K.M, Rasheed.A. Making more firm performance. Journal of Management, by doing less: An analysis of outsourcing and its effects, 2000, (26): 763~790
6 Lepak, Snell. Virtual HR: Strategic human resource management in the 21st century. Human Resource Management Review, 1998, (8): 215~234
7 Brian S. Klaas, John A. Mcclendon, Thomas W. Gainey. HR Outsourcing and its impact: the role of transition cost, Personnel Psychology, 52 (1999) 113-136
8 Vining, Globerman. A conceptual framework for understanding the outsourcing decision. European Management Journal, 1999, (17): 645~654
9 Arnold U. New dimensions of outsourcing: A combination of transaction cost economics and the core competencies concept. European Journal of Purchasing & Supply Management, 2000, (6): 23~29
10 Chris Fill. The outsourcing dilemma: a composite approach to the make or buy decision. Management Decision, 2004, 38(1): 43~50
11 Greer C.R, Young blood, S.A., Gray.D.A. Human resource management outsourcing: The make or buy decision. Academy of Management Executive, 1999, (13): 85~96
12 DeWitt, Lyle, Advantages of Human Resources Outsourcing. CPA Journal, 2005 (6): 13
13 Richard L.Palm. Partnering Through Outsourcing. New Directions for Student Services, 2001, (96): 5~11
14 Rodriguez Carlos. Guiding the growth of your business: the benefits of outsourcing. American Ink Maker, 2000, 78(5): 40~41
15 Gregory Steve. Trends in Outsourcing. Scientific Computing and Instrumentation, 2003, 20(6): 37~38
16 Lee, Gretchen. When should you outsource HR? [J]. Water Well Journal, 2004, 58 (5):44
17 Rodriguez, Carlos. Guiding the growth of your business: the benefits of outsourcing. American Ink Maker, 2005, 78(5): 40~41
18 Quinn, Richard A. Outsourcing in the new millennium. In-Plant Printer, 2000, 40(4): 35~37
19 Cole, Sharon R. Outsourcing has its privileges. Business Forms Labels and Systems, 2003, 41(6): 40~44
20 Wilhelm Kohler. A specific-factors and Finance view on outsourcing. The North American Journal of Economics, 2001, 12(1): 31~35
21张瑞超.对人力资源管理外包活动的理论与实践之探析.山西大学硕士学位论文.2004:13
22 Woods R.H. Predicting is difficult, especially about the future: human resources in the new millennium. Hospitality Management, 1999, (18): 443~456
23 Switser J. Trends in human resources outsourcing. Management Accounting, 1997, (79): 22~24
24 Maurer R,Mobley N. Outsourcing: Is it the HR department of the future? HR focus, 1998, (1l): 9~10
25 Mobley N. What you need to know about outsourcing HR function. HR Focus, 2000, (77): 7~10
26 Jean M.Hiltrop, Per V.Jenster, Herna Martens. Managing the outsourced workforce: strategic challenges for human resource management.Strategic Change. 2001, 10(7): 367~382
27 Greer, C.R., Youngblood, S.A. & Gray, D.A. Human resource management outsourcing: The make or buy decision [J]. Academy of Management Executive, 1999 (13): 85-96
28严勇,王康元.业务外包的迅速发展及其理论解释.南方经济.1999,(9):68~69
29戴和忠.基于企业核心能力的资源外购战略.科研管理.2001,(2):54~59
30刘景江.信息时代的全球业务外包浪潮与企业经营创新.未来与发展.2001,(2):34~38
31杜勇.合理利用外包服务提升企业核心竞争力.中国科技论坛.2002,(5):45~49
32周勇.论现代企业业务外包的内涵、功效及管理策略.武汉科技大学学报(社科版). 2003,(1):56~62
33吕建中.外包—企业获得竞争优势的手段.北京工商大学学报(社科版).2002,(6):26~31
34李布.“外包”:企业经营新模式.经济纵横.2000,(12):51~53
35杨供法,魏拴成.企业“业务外包”的动因及策略.企业经济.2001,(5):49~56
36杨英,霍国庆.企业信息技术资源外包及其风险分析.中国软科学.2001,(3):98~102
37吕丽卫.谈业务外包中的风险管理.现代管理科学.2002,(2):69~70
38徐中平,黄志刚,挥刚.实施人力资源(HR)外包—企业外包战略新举措.中外科技息.2002,(9):21~23
39关培兰,胡志林.人力资源管理外包.企业管理.2003,(2):54~55
40张明辉.人力资源外包模式与企业绩效的关系研究.浙江大学硕士学位论文.2001:25~29
41张晔林,陈万明.人力资源外包探讨.南京农业大学学报(社会科学版).2004,(1):29~33
42何斌.论人力资源外包的有效开展.南华大学学报(社会科学版),2005,6(2):52-54
43 Prahalad, Gary. The core competence of the corporation. Harvard Business Review.1995,(13):79~91
44 Quinn J.B, Hilmer F G. Strategic outsourcing [J]. Sloan Management Review, 1994, (2): 43-55
45 Richard L. Dunn. Exploring outsourcing. Planning Engineering.1999,(3):35~48
46科斯,哈特,斯蒂格利茨,拉斯·沃因,汉斯·韦坎德著,李风圣译,《契约经济学》,经济科学出版社,1999年,pp19
47张瑞超.对人力资源管理外包活动的理论与实践之探析.山西大学硕士学位论文.2004:16
48科斯,哈特,斯蒂格利茨,拉斯·沃因,汉斯·韦坎德著,李风圣译,《契约经济学》,经济科学出版社,1999年,pp288
49张维迎,《博奕论与信息经济学》,上海人民出版社,1999年,pp77-78
50 Arnold Ulli, New dimensions of outsourcing: a combination of transaction cost economics and the core competence concept [J], European Journal of Purchasing & Supply Management 2000,(6):23-29
51 Mary F Cook,人力资源外包策略[M],中国人民大学出版社,2003
52乔纳森·瑞维德,约翰·希克斯,业务外包[M],华夏出版社,2003
53李京文,现代服务业的发展要与城市化互动共进,理论与现代化,2005(4):4
[1] Quinn J.B, Hilmer F G. Strategic outsourcing [J]. Sloan Management Review, 1994, (2)
[2] Prahalad C.K, Gary Hamel. The core competence of the corporation [J]. Harvard Business Review, 1990, 5-6
[3] Gilley K.M, Rasheed. A. Making more firm performance. Journal of Management, by doing less: An analysis of outsourcing and its effects, 2000, (26)
[4] Lepak, Snell. Virtual HR: Strategic human resource management in the 21st century. Human Resource Management Review, 1998, (8)
[5] Brian S. Klaas, John A. Mcclendon, Thomas W. Gainey. HR Outsourcing and its impact: the role of transition cost, Personnel Psychology, 52 (1999)
[6] Vining, Globerman. A conceptual framework for understanding the outsourcing decision. European Management Journal, 1999, (17)
[7] Arnold U. New dimensions of outsourcing: A combination of transaction cost economics and the core competencies concept. European Journal of Purchasing & Supply Management, 2000, (6)
[8] Chris Fill. The outsourcing dilemma: a composite approach to the make or buy decision. Management Decision, 2004, 38(1)
[9] Greer C.R, Young blood, S.A., Gray.D.A. Human resource management outsourcing: The make or buy decision. Academy of Management Executive, 1999, (13)
[10] DeWitt, Lyle, Advantages of Human Resources Outsourcing. CPA Journal, 2005 (6)
[11] Richard L.Palm. Partnering Through Outsourcing. New Directions for Student Services, 2001, (96)
[12] Rodriguez Carlos. Guiding the growth of your business: the benefits of outsourcing. American Ink Maker, 2000, 78(5)
[13] Gregory Steve. Trends in Outsourcing. Scientific Computing and Instrumentation, 2003, 20(6)
[14] Lee, Gretchen. When should you outsource HR? [J]. Water Well Journal, 2004, 58 (5)
[15] Rodriguez, Carlos. Guiding the growth of your business: the benefits of outsourcing. American Ink Maker, 2005, 78(5)
[16] Cole, Sharon R. Outsourcing has its privileges. Business Forms Labels and Systems, 2003, 41(6)
[17] Wilhelm Kohler. A specific-factors and Finance view on outsourcing. The North American Journal of Economics, 2001, 12(1)
[18] Woods R.H. Predicting is difficult, especially about the future: human resources in the new millennium. Hospitality Management, 1999, (18)
[19] Switser J. Trends in human resources outsourcing. Management Accounting, 1997, (79)
[20] Maurer R, Moble N. Outsourcing: Is it the HR department of the future? HR focus, 1998, (1l)
[21] Mobley N. What you need to know about outsourcing HR function. HR Focus, 2000, (77)
[22] Jean M.Hiltrop, Per V.Jenster, Herna Martens. Managing the outsourced workforce: strategic challenges for human resource management.Strategic Change. 2001, 10(7)
[23] Greer, C.R., Youngblood, S.A. & Gray, D.A. Human resource management outsourcing: The make or buy decision [J]. Academy of Management Executive, 1999 (13)
[24] Richard L. Dunn. Exploring outsourcing. Planning Engineering.1999,(3)
[25]高艳.人力资源管理理论综述.西北大学学报.2005(2)
[26]何斌.论人力资源外包的有效开展.南华大学学报(社会科学版),2005,6(2)
[27]严勇,王康元.业务外包的迅速发展及其理论解释.南方经济.1999,(9)
[28]戴和忠.基于企业核心能力的资源外购战略.科研管理.2001,(2)
[29]刘景江.信息时代的全球业务外包浪潮与企业经营创新.未来与发展.2001,(2)
[30]杜勇.合理利用外包服务提升企业核心竞争力.中国科技论坛.2002,(5)
[31]周勇.论现代企业业务外包的内涵、功效及管理策略.武汉科技大学学报(社科版). 2003,(1)
[32]吕建中.外包—企业获得竞争优势的手段.北京工商大学学报(社科版).2002,(6)
[33]李布.“外包”:企业经营新模式.经济纵横.2000,(12)
[34]杨供法,魏拴成.企业“业务外包”的动因及策略.企业经济.2001,(5)
[35]杨英,霍国庆.企业信息技术资源外包及其风险分析.中国软科学.2001,(3)
[36]吕丽卫.谈业务外包中的风险管理.现代管理科学.2002,(2)
[37]徐中平,黄志刚,挥刚.实施人力资源(HR)外包—企业外包战略新举措.中外科技息.2002,(9)
[38]关培兰,胡志林.人力资源管理外包.企业管理.2003,(2)
[39]张明辉.人力资源外包模式与企业绩效的关系研究.浙江大学硕士学位论文.2001
[40]张晔林,陈万明.人力资源外包探讨.南京农业大学学报(社会科学版).2004,(1)
[41]张瑞超.对人力资源管理外包活动的理论与实践之探析.山西大学硕士学位论文.2004
2 Prahalad C.K, Gary Hamel. The core competence of the corporation [J]. Harvard Business Review,1990,5-6: 79-93
3韩红.人力资源外包(HRO)风险规避策略研究.交通企业管理.2002,(5)
4高艳.人力资源管理理论综述.西北大学学报.2005(2):127-131
5 Gilley K.M, Rasheed.A. Making more firm performance. Journal of Management, by doing less: An analysis of outsourcing and its effects, 2000, (26): 763~790
6 Lepak, Snell. Virtual HR: Strategic human resource management in the 21st century. Human Resource Management Review, 1998, (8): 215~234
7 Brian S. Klaas, John A. Mcclendon, Thomas W. Gainey. HR Outsourcing and its impact: the role of transition cost, Personnel Psychology, 52 (1999) 113-136
8 Vining, Globerman. A conceptual framework for understanding the outsourcing decision. European Management Journal, 1999, (17): 645~654
9 Arnold U. New dimensions of outsourcing: A combination of transaction cost economics and the core competencies concept. European Journal of Purchasing & Supply Management, 2000, (6): 23~29
10 Chris Fill. The outsourcing dilemma: a composite approach to the make or buy decision. Management Decision, 2004, 38(1): 43~50
11 Greer C.R, Young blood, S.A., Gray.D.A. Human resource management outsourcing: The make or buy decision. Academy of Management Executive, 1999, (13): 85~96
12 DeWitt, Lyle, Advantages of Human Resources Outsourcing. CPA Journal, 2005 (6): 13
13 Richard L.Palm. Partnering Through Outsourcing. New Directions for Student Services, 2001, (96): 5~11
14 Rodriguez Carlos. Guiding the growth of your business: the benefits of outsourcing. American Ink Maker, 2000, 78(5): 40~41
15 Gregory Steve. Trends in Outsourcing. Scientific Computing and Instrumentation, 2003, 20(6): 37~38
16 Lee, Gretchen. When should you outsource HR? [J]. Water Well Journal, 2004, 58 (5):44
17 Rodriguez, Carlos. Guiding the growth of your business: the benefits of outsourcing. American Ink Maker, 2005, 78(5): 40~41
18 Quinn, Richard A. Outsourcing in the new millennium. In-Plant Printer, 2000, 40(4): 35~37
19 Cole, Sharon R. Outsourcing has its privileges. Business Forms Labels and Systems, 2003, 41(6): 40~44
20 Wilhelm Kohler. A specific-factors and Finance view on outsourcing. The North American Journal of Economics, 2001, 12(1): 31~35
21张瑞超.对人力资源管理外包活动的理论与实践之探析.山西大学硕士学位论文.2004:13
22 Woods R.H. Predicting is difficult, especially about the future: human resources in the new millennium. Hospitality Management, 1999, (18): 443~456
23 Switser J. Trends in human resources outsourcing. Management Accounting, 1997, (79): 22~24
24 Maurer R,Mobley N. Outsourcing: Is it the HR department of the future? HR focus, 1998, (1l): 9~10
25 Mobley N. What you need to know about outsourcing HR function. HR Focus, 2000, (77): 7~10
26 Jean M.Hiltrop, Per V.Jenster, Herna Martens. Managing the outsourced workforce: strategic challenges for human resource management.Strategic Change. 2001, 10(7): 367~382
27 Greer, C.R., Youngblood, S.A. & Gray, D.A. Human resource management outsourcing: The make or buy decision [J]. Academy of Management Executive, 1999 (13): 85-96
28严勇,王康元.业务外包的迅速发展及其理论解释.南方经济.1999,(9):68~69
29戴和忠.基于企业核心能力的资源外购战略.科研管理.2001,(2):54~59
30刘景江.信息时代的全球业务外包浪潮与企业经营创新.未来与发展.2001,(2):34~38
31杜勇.合理利用外包服务提升企业核心竞争力.中国科技论坛.2002,(5):45~49
32周勇.论现代企业业务外包的内涵、功效及管理策略.武汉科技大学学报(社科版). 2003,(1):56~62
33吕建中.外包—企业获得竞争优势的手段.北京工商大学学报(社科版).2002,(6):26~31
34李布.“外包”:企业经营新模式.经济纵横.2000,(12):51~53
35杨供法,魏拴成.企业“业务外包”的动因及策略.企业经济.2001,(5):49~56
36杨英,霍国庆.企业信息技术资源外包及其风险分析.中国软科学.2001,(3):98~102
37吕丽卫.谈业务外包中的风险管理.现代管理科学.2002,(2):69~70
38徐中平,黄志刚,挥刚.实施人力资源(HR)外包—企业外包战略新举措.中外科技息.2002,(9):21~23
39关培兰,胡志林.人力资源管理外包.企业管理.2003,(2):54~55
40张明辉.人力资源外包模式与企业绩效的关系研究.浙江大学硕士学位论文.2001:25~29
41张晔林,陈万明.人力资源外包探讨.南京农业大学学报(社会科学版).2004,(1):29~33
42何斌.论人力资源外包的有效开展.南华大学学报(社会科学版),2005,6(2):52-54
43 Prahalad, Gary. The core competence of the corporation. Harvard Business Review.1995,(13):79~91
44 Quinn J.B, Hilmer F G. Strategic outsourcing [J]. Sloan Management Review, 1994, (2): 43-55
45 Richard L. Dunn. Exploring outsourcing. Planning Engineering.1999,(3):35~48
46科斯,哈特,斯蒂格利茨,拉斯·沃因,汉斯·韦坎德著,李风圣译,《契约经济学》,经济科学出版社,1999年,pp19
47张瑞超.对人力资源管理外包活动的理论与实践之探析.山西大学硕士学位论文.2004:16
48科斯,哈特,斯蒂格利茨,拉斯·沃因,汉斯·韦坎德著,李风圣译,《契约经济学》,经济科学出版社,1999年,pp288
49张维迎,《博奕论与信息经济学》,上海人民出版社,1999年,pp77-78
50 Arnold Ulli, New dimensions of outsourcing: a combination of transaction cost economics and the core competence concept [J], European Journal of Purchasing & Supply Management 2000,(6):23-29
51 Mary F Cook,人力资源外包策略[M],中国人民大学出版社,2003
52乔纳森·瑞维德,约翰·希克斯,业务外包[M],华夏出版社,2003
53李京文,现代服务业的发展要与城市化互动共进,理论与现代化,2005(4):4
[1] Quinn J.B, Hilmer F G. Strategic outsourcing [J]. Sloan Management Review, 1994, (2)
[2] Prahalad C.K, Gary Hamel. The core competence of the corporation [J]. Harvard Business Review, 1990, 5-6
[3] Gilley K.M, Rasheed. A. Making more firm performance. Journal of Management, by doing less: An analysis of outsourcing and its effects, 2000, (26)
[4] Lepak, Snell. Virtual HR: Strategic human resource management in the 21st century. Human Resource Management Review, 1998, (8)
[5] Brian S. Klaas, John A. Mcclendon, Thomas W. Gainey. HR Outsourcing and its impact: the role of transition cost, Personnel Psychology, 52 (1999)
[6] Vining, Globerman. A conceptual framework for understanding the outsourcing decision. European Management Journal, 1999, (17)
[7] Arnold U. New dimensions of outsourcing: A combination of transaction cost economics and the core competencies concept. European Journal of Purchasing & Supply Management, 2000, (6)
[8] Chris Fill. The outsourcing dilemma: a composite approach to the make or buy decision. Management Decision, 2004, 38(1)
[9] Greer C.R, Young blood, S.A., Gray.D.A. Human resource management outsourcing: The make or buy decision. Academy of Management Executive, 1999, (13)
[10] DeWitt, Lyle, Advantages of Human Resources Outsourcing. CPA Journal, 2005 (6)
[11] Richard L.Palm. Partnering Through Outsourcing. New Directions for Student Services, 2001, (96)
[12] Rodriguez Carlos. Guiding the growth of your business: the benefits of outsourcing. American Ink Maker, 2000, 78(5)
[13] Gregory Steve. Trends in Outsourcing. Scientific Computing and Instrumentation, 2003, 20(6)
[14] Lee, Gretchen. When should you outsource HR? [J]. Water Well Journal, 2004, 58 (5)
[15] Rodriguez, Carlos. Guiding the growth of your business: the benefits of outsourcing. American Ink Maker, 2005, 78(5)
[16] Cole, Sharon R. Outsourcing has its privileges. Business Forms Labels and Systems, 2003, 41(6)
[17] Wilhelm Kohler. A specific-factors and Finance view on outsourcing. The North American Journal of Economics, 2001, 12(1)
[18] Woods R.H. Predicting is difficult, especially about the future: human resources in the new millennium. Hospitality Management, 1999, (18)
[19] Switser J. Trends in human resources outsourcing. Management Accounting, 1997, (79)
[20] Maurer R, Moble N. Outsourcing: Is it the HR department of the future? HR focus, 1998, (1l)
[21] Mobley N. What you need to know about outsourcing HR function. HR Focus, 2000, (77)
[22] Jean M.Hiltrop, Per V.Jenster, Herna Martens. Managing the outsourced workforce: strategic challenges for human resource management.Strategic Change. 2001, 10(7)
[23] Greer, C.R., Youngblood, S.A. & Gray, D.A. Human resource management outsourcing: The make or buy decision [J]. Academy of Management Executive, 1999 (13)
[24] Richard L. Dunn. Exploring outsourcing. Planning Engineering.1999,(3)
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