基于乘客行为轨迹图的地铁站服务设计物理触点研究
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摘要
目的根据调研发现并总结现有地铁站服务设计上存在的不足,提出相对科学合理的解决办法,来完善地铁站服务设计,提升现代都市乘客的乘车体验和城市轨道交通整体形象。方法以对乘客行为轨迹图的研究为切入点,在乘客进出站乘车行为轨迹的全视角下,从时间和空间两个维度,对乘客行为轨迹展开科学调研,深入挖掘地铁乘车过程中的服务缺口。结论据调研数据分析乘客乘坐地铁流程中亟待优化的物理触点,对现有安检机进行创新设计,提出一种免拉提安检机设计方案,对检票机、升降设备及其他数字与人工触点,提出优化建议。为优化地铁服务设计、提升轨道交通运输效率和乘客乘车体验,提供理论依据与实践参考。
This article aims to find out and conclude shortages in existing subway service design and propose a relative scientific and reasonable solution to improve service design of subway and improve the experience of passengers when taking the subway in the modern metropolis and the overall image of the urban traffic. The passenger behavior trajectory was taken as the entry point to have scientific research on behavioral trajectoryof passengers and explore the service gap when taking the subway under the overall perspective of the passenger's ride behavior track. Based on analysis on survey data, the existing security inspection machineis redesigned innovatively. A design scheme on hands-free pullsecurity inspection machine is proposed. Suggestions onoptimizing the check-in machine, lift and other digital and manual contact to optimize subway service design, improve rail transit efficiency and experience of passengers taking the subway and provide theoreticalbasis and practice reference.
This article aims to find out and conclude shortages in existing subway service design and propose a relative scientific and reasonable solution to improve service design of subway and improve the experience of passengers when taking the subway in the modern metropolis and the overall image of the urban traffic. The passenger behavior trajectory was taken as the entry point to have scientific research on behavioral trajectoryof passengers and explore the service gap when taking the subway under the overall perspective of the passenger's ride behavior track. Based on analysis on survey data, the existing security inspection machineis redesigned innovatively. A design scheme on hands-free pullsecurity inspection machine is proposed. Suggestions onoptimizing the check-in machine, lift and other digital and manual contact to optimize subway service design, improve rail transit efficiency and experience of passengers taking the subway and provide theoreticalbasis and practice reference.
引文
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[2]罗琦,岳龙.基于城际高铁枢纽的信息服务设计研究[C].北京:北京理工大学出版社,2011.LUO Qi,YUE Long.Research on Information Service Design Based on Intercity High-speed Railway Hub[C].Beijing:Beijing Institute of Technology Press,2011.
[3]孙智.未考虑高铁引入的地铁枢纽站改造方案研究--以厦门地铁厦门北站为例[J].建材与装饰,2016(46):240-243.SUN Zhi.Research on the Reconstruction Plan of Metro Hub Stations Not Considered by High-speed Railway:Taking Xiamen North Railway Station of Xiamen Metro as an Example[J].Construction Materials&Decoration,2016(46):240-243.
[4]胡清梅.轨道交通车站客流承载能力的评估与仿真研究[D].北京:北京交通大学,2011.HU Qing-mei.Evaluation and Simulation of Passenger Flow Carrying Capacity of Rail Transit Stations[D].Beijing:Beijing Jiaotong University,2011.
[5]邓连成.触动服务接触点[J].装饰,2010(10):13.DENG Lian-cheng.Touching Service Contact Points[J].Zhuangshi,2010(10):13.
[6]李三兵.城市轨道交通车站客流特征与服务设施的关系研究[D].北京:北京交通大学,2009.LI San-bing.Research on the Relationship between Passenger Flow Characteristics and Service Facilities in Urban Rail Transit Stations[D].Beijing:Beijing Jiaotong University,2009.
[7]田小川.改进的社会力模型在综合客运枢纽设施效率分析中的应用研究[D].吉林:吉林大学,2012.TIAN Xiao-chuan.Application of Improved Social Force Model in Efficiency Analysis of Integrated Passenger Transportation Facilities[D].Jilin:Jilin University,2012.
[8]皇妍妍.基于网络的城市轨道交通运输能力瓶颈问题研究[D].北京:北京交通大学,2011.HUANG Yan-yan.Research on Bottleneck Problem of Urban Rail Transit Capacity Based on Network[D].Beijing:Beijing Jiaotong University,2011.
[9]张文.地铁换乘枢纽拥挤度识别及预警调控研究[D].西安:长安大学,2014.ZHANG Wen.Research on Congestion Degree Identification and Early Warning Control of Subway Interchange Hub[D].Xi'an:Chang'an University,2014.
[10]姚国伟.基于乘客疏散仿真的地铁车站建筑结构布置和设施协调研究[D].北京:北京交通大学,2008.YAO Guo-wei.Research on the Structure Layout and Facility Coordination of Metro Station Building Based on Passenger Evacuation Simulation[D].Beijing:Beijing Jiaotong University,2008.