计件考核在门诊抽血室护理服务中的应用
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摘要
目的研究计件考核在门诊抽血室护理服务中的应用价值。方法选择2016年7月—2017年6月依照传统管理制度作为对照组,选择2017年7月—2018年6月采用计件考核制度作为观察组。通过自制调查问卷的方法,对比两种制度下,患者及医生对护理人员的满意度,护理人员自我满意度。另外,通过护理质量评分方式对比改革前后门诊抽血室护理服务质量。结果观察组的患者对于护理人员的满意度,护理人员自我满意度均高于对照组,差异具有统计学意义(P<0.05)。另外,观察组的护理质量评分高于对照组,差异具有统计学意义(P <0.05)。结论采用计件考核模式之后,患者对护理人员的满意度明显增加,护理人员对于工作更有积极性,护理质量明显提高。
Objective To study the application value of piecework examination in nursing service of outpatient blood laboratory. Methods The control group was selected from July 2016 to June 2017 according to the traditional management system. The observation group was selected from July2017 to June 2018 with the piece-by-piece assessment system. Through selfmade questionnaire, the satisfaction of patients and doctors to nurses and selfsatisfaction of nurses under the two systems were compared. In addition, the quality of nursing service in outpatient blood drawing room before and after the reform was compared by nursing quality score. Results The satisfaction degree of patients and doctors in the observation group was higher than that of the control group, and the difference was statistically significant(P < 0.05). In addition, the nursing quality score of the observation group was higher than that of the control group, with statistical significance(P < 0.05). Conclusion After adopting the mode of piecework assessment, the patients' satisfaction with the nursing staff is significantly increased, the nursing staff is more active in their work and the quality of nursing care is significantly improved.
Objective To study the application value of piecework examination in nursing service of outpatient blood laboratory. Methods The control group was selected from July 2016 to June 2017 according to the traditional management system. The observation group was selected from July2017 to June 2018 with the piece-by-piece assessment system. Through selfmade questionnaire, the satisfaction of patients and doctors to nurses and selfsatisfaction of nurses under the two systems were compared. In addition, the quality of nursing service in outpatient blood drawing room before and after the reform was compared by nursing quality score. Results The satisfaction degree of patients and doctors in the observation group was higher than that of the control group, and the difference was statistically significant(P < 0.05). In addition, the nursing quality score of the observation group was higher than that of the control group, with statistical significance(P < 0.05). Conclusion After adopting the mode of piecework assessment, the patients' satisfaction with the nursing staff is significantly increased, the nursing staff is more active in their work and the quality of nursing care is significantly improved.
引文
[1]柯杏.改良门诊护理人员绩效考核在门诊管理中的应用效果[J].护理管理,2016,35(18):2547-2550.
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[3]邓楠.优质护理干预应用于门诊采血室的护理效果分析[J].实用临床护理学电子杂志,2018,3(29):63,68.
[4]田春霞,邱雪娟.优质护理干预对门诊采血患者满意度的影响[J].中外女性健康研究,2018,11(15):146-147.
[5]王晓风.门诊采血室夯实优质护理服务措施和方法[J].实用临床护理学电子杂志,2017,2(22):47,59.
[6]王晓辉.优质护理干预在门诊抽血室中的临床应用效果分析[J].中西医结合心脑血管病电子杂志,2018,6(18):136.
[7]陈娇,熊晓云,汪晓燕.门诊抽血室护理固定岗与动态岗联合管理的效果研究[J].护理学报,2017,24(15):25-28.
[8]张欣荣.门诊抽血室在护理管理安全中存在的问题及相应策略[J].岭南急诊医学杂志,2017,22(4):409-410.
[9]崔希敏,李雪梅,王小丽.智能采血系统在门诊抽血室的应用及效果分析[J].中国妇幼健康研究,2017,28(S2):341-342.
[10]贺春霞,姚世媛,丁晓娟.集束化护理对门诊抽血室水肿病人血液标本合格率的影响[J].河北北方学院学报(自然科学版),2017,33(4):40-41,44.
[11]陈娇,熊晓云,汪晓燕,等.门诊抽血室护理固定岗与动态岗联合管理的效果研究[J].护理学报,2017,24(15):26-28.
[12]贺春霞,杨晶晶,袁美锦.综合认知行为干预对门诊抽血患者负面情绪的影响[J].河北北方学院学报(自然科学版),2016,32(4):48-49.
[2]黄春梅,彭海艳.计件考核在门诊抽血室护理服务中的应用探索[J].中国当代医药,2018,25(9):90-92.
[3]邓楠.优质护理干预应用于门诊采血室的护理效果分析[J].实用临床护理学电子杂志,2018,3(29):63,68.
[4]田春霞,邱雪娟.优质护理干预对门诊采血患者满意度的影响[J].中外女性健康研究,2018,11(15):146-147.
[5]王晓风.门诊采血室夯实优质护理服务措施和方法[J].实用临床护理学电子杂志,2017,2(22):47,59.
[6]王晓辉.优质护理干预在门诊抽血室中的临床应用效果分析[J].中西医结合心脑血管病电子杂志,2018,6(18):136.
[7]陈娇,熊晓云,汪晓燕.门诊抽血室护理固定岗与动态岗联合管理的效果研究[J].护理学报,2017,24(15):25-28.
[8]张欣荣.门诊抽血室在护理管理安全中存在的问题及相应策略[J].岭南急诊医学杂志,2017,22(4):409-410.
[9]崔希敏,李雪梅,王小丽.智能采血系统在门诊抽血室的应用及效果分析[J].中国妇幼健康研究,2017,28(S2):341-342.
[10]贺春霞,姚世媛,丁晓娟.集束化护理对门诊抽血室水肿病人血液标本合格率的影响[J].河北北方学院学报(自然科学版),2017,33(4):40-41,44.
[11]陈娇,熊晓云,汪晓燕,等.门诊抽血室护理固定岗与动态岗联合管理的效果研究[J].护理学报,2017,24(15):26-28.
[12]贺春霞,杨晶晶,袁美锦.综合认知行为干预对门诊抽血患者负面情绪的影响[J].河北北方学院学报(自然科学版),2016,32(4):48-49.