大型综合医院超声检查诊间自动预约平台建立及应用探讨
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摘要
目的:建立基于信息化的医技检查诊间自动预约平台,优化检查流程,缩短患者等候时间,提升服务效能。方法:通过基于HIS系统的诊间自动预约系统,实现分时段预约服务,配合已实现的自助缴费系统及自助报到系统,建立医技检查诊间自动预约平台。同时比较流程再造前后患者预约排队等候时间、缴费排队等候时间、检查等候时间及满意度等指标,评估平台运行成效。结果:流程改造后有效减少了患者排队次数,预约排队等候时间平均缩短24.8分钟,患者满意度及临床科室对医技科室满意度均明显提高。结论:诊间超声自动预约平台的建立,实现了一站式、分时段精准预约,缩短了患者等候时间,提升了医技科室工作效率,实现了临床及患者的满意度双提升。
Objective: To establish an information-based medical examination room automatic reservation platform between clinic, optimize the examination process, shorten the waiting time of patients, and improve service efficiency.Methods: Through HIS-based automatic booking system for clinics, time-division booking service was realized. With the self-payment system and self-report system, an automatic booking platform for medical and technical examination clinics was established. At the same time, the waiting time of patients' reservation queue, payment queue, examination and satisfaction before and after BPR were compared to evaluate the performance of the platform. Results: The queuing times of patients were effectively reduced, and the waiting time of reservation queuing was shortened by 24.8 minutes on average.The satisfaction of patients and clinical departments to medical and technical departments were significantly improved.Conclusion: The establishment of automatic ultrasound booking platform between clinics can realize one-stop, precise timedivision booking,shorten the waiting time of patients, improve the work efficiency of medical and technical departments,and realize the double promotion of clinical and patient satisfaction.
Objective: To establish an information-based medical examination room automatic reservation platform between clinic, optimize the examination process, shorten the waiting time of patients, and improve service efficiency.Methods: Through HIS-based automatic booking system for clinics, time-division booking service was realized. With the self-payment system and self-report system, an automatic booking platform for medical and technical examination clinics was established. At the same time, the waiting time of patients' reservation queue, payment queue, examination and satisfaction before and after BPR were compared to evaluate the performance of the platform. Results: The queuing times of patients were effectively reduced, and the waiting time of reservation queuing was shortened by 24.8 minutes on average.The satisfaction of patients and clinical departments to medical and technical departments were significantly improved.Conclusion: The establishment of automatic ultrasound booking platform between clinics can realize one-stop, precise timedivision booking,shorten the waiting time of patients, improve the work efficiency of medical and technical departments,and realize the double promotion of clinical and patient satisfaction.
引文
[1]涂自良,王玉贵,明星辰.医疗质量管理现状分析及对策探讨[J].中国卫生质量管理,2010,17(2):28-30.
[2]邓梦筑.基于KANO模型分析法的门诊非医疗技术服务改善策略研究——以贵州省某大型公立医院为例[D].广州:南方医科大学,2015.
[3]姜善元.泰安市中心医院超声检查预约系统的设计与开发[D].成都:电子科技大学,2016.
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[8]王莹,贺晓烨,李得保,等.医技检查预约信息共享平台的建立与成效分析[J].中国医学装备,2017,14(7):122-125.
[2]邓梦筑.基于KANO模型分析法的门诊非医疗技术服务改善策略研究——以贵州省某大型公立医院为例[D].广州:南方医科大学,2015.
[3]姜善元.泰安市中心医院超声检查预约系统的设计与开发[D].成都:电子科技大学,2016.
[4]田振,王凤玲,唐磊,等.诊间自动预约模式在超声检查预约中的应用[J].中国医院管理,2018,38(3):32-34.
[5]匡季秋,张海澄,赵红梅,等.综合医院超声检查患者服务系统合理性研究[J].中国医院管理,2010,30(7):31-32.
[6]国家卫生和计划生育委员会.进一步改善医疗服务行动计划[J].中国实用乡村医生杂志,2015,22(13):16-18.
[7]赵俊芳.分时段预约挂号对门诊满意度影响的调查[J].山西医药杂志,2016,45(17):2015-2016.
[8]王莹,贺晓烨,李得保,等.医技检查预约信息共享平台的建立与成效分析[J].中国医学装备,2017,14(7):122-125.