对N1级护士进行护患沟通技能培训的思考
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摘要
目的探讨对N1级护士进行护患沟通技能培训后患者满意度和N1级护士自评受益的效果。方法制订培训方案、内容与方法并实施于20名N1级护士,同时不断反馈信息加以改进。结果通过培训,N1级护士的患者满意度有了明显的提高,非常满意从原来的43.67%提高至64.33%,总的满意度从培训前的86.67%提高到94.33%,差异有统计学意义(P<0.01);N1级护士自评受益方面也有明显的提高,差异有统计学意义(P<0.01)。结论 N1级护士护患沟通技能培训在临床护理实施中是不可缺少的重要内容,是提高患者满意度及护理人员自评受益的重要举措。
Objective:To explore the effects of nurse- patient communication skill training on satisfaction of patient and self- rating benefit of N1 nurses.Methods:We developed the training scheme,contents as well as methods and then implemented it in 20 N1 nurses,meanwhile,constantly collected feedback information for making improvement.Results:After training,patients' satisfaction for N1 nurses had significantly improved.The rate of " very satisfied" increased from 43.67%to 64.33%and the total satisfaction degree increased from 86.67%to94.33%.The difference was statistically significant(P < 0.01).The self- rating benefit of N1 nurses was also compared and it showed significant improvement(P <0.01).Conclusions:Nurse-patient communication skill training for N1 nurses is indispensable content in the clinical nursing implementation and the important measure for improving satisfaction of patients and self- rating benefit of nurses.
Objective:To explore the effects of nurse- patient communication skill training on satisfaction of patient and self- rating benefit of N1 nurses.Methods:We developed the training scheme,contents as well as methods and then implemented it in 20 N1 nurses,meanwhile,constantly collected feedback information for making improvement.Results:After training,patients' satisfaction for N1 nurses had significantly improved.The rate of " very satisfied" increased from 43.67%to 64.33%and the total satisfaction degree increased from 86.67%to94.33%.The difference was statistically significant(P < 0.01).The self- rating benefit of N1 nurses was also compared and it showed significant improvement(P <0.01).Conclusions:Nurse-patient communication skill training for N1 nurses is indispensable content in the clinical nursing implementation and the important measure for improving satisfaction of patients and self- rating benefit of nurses.
引文
[1]杨红芬,江琳,裴小红,等.N1级护士人文素质培养的探讨[J].安徽卫生职业技术学院学报,2013,12(2):97-98.
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[3]袁晓玲,赵爱平.临床护士护患沟通技能培训方法的研究进展[J].解放军护理杂志,2010,27(1B):110-112.
[4]吴彩芹,李静静,朱云霞,等.护患沟通技能培训在优质护理实施中的应用[J].护理学杂志,2012,27(7):63.
[5]吴彩芹,石莉红,李静静,等.运用伦理道德理念进行护理管理的研究[J].中国医学伦理学,2012,25(6):781-782.
[2]沙琼.提高护理人员护患沟通能力的若干思考[J].上海护理,2001,1(2):42-43.
[3]袁晓玲,赵爱平.临床护士护患沟通技能培训方法的研究进展[J].解放军护理杂志,2010,27(1B):110-112.
[4]吴彩芹,李静静,朱云霞,等.护患沟通技能培训在优质护理实施中的应用[J].护理学杂志,2012,27(7):63.
[5]吴彩芹,石莉红,李静静,等.运用伦理道德理念进行护理管理的研究[J].中国医学伦理学,2012,25(6):781-782.