搜索页_customer+relationships

常用资源

电子图书

期刊论文

学位会议

外文资源

特色专题

内部出版物

Wiley电子期刊(14)	SpringerLink电子期刊(475)	Elsevier电子期刊(1298)
Springer电子图书(4)	ProQuest学位论文(509)

在“Elsevier电子期刊”中，命中：1,298条，耗时：0.0509737 秒

在所有数据库中总计命中：2,300条

1.The effect of customer-initiated justice on customer-oriented behaviors

作者：Jin Ho Jung^a ; ^{j-jung@onu.edu} ; Tom J. Brown^b ; ^{tom.brown@okstate.edu} ; Alex R. Zablah^c ; ^{azablah@utk.edu}

关键词：Interpersonal justice ; Informational justice ; Employee-customer fit ; Self-efficacy ; Customer-oriented behaviors

刊名：Journal of Business Research

出版年：2017

2.Trade credit and the joint effects of supplier and customer financial characteristics

作者：Jaideep Shenoy^a ; ^{jaideep.shenoy@business.uconn.edu} ; Ryan Williams^b ; ^{rwilliams@email.arizona.edu}

关键词：Trade credit ; Supplier&ndash ; customer relationships ; Bank lines of credit ; Banking deregulation ; Contagion ; Financial distress

刊名：Journal of Financial Intermediation

出版年：2017

3.Customer-supplier relationships and corporate tax avoidance

作者：Ling Cen^a ; ^{ling.cen@rotman.utoronto.ca} ; Edward L. Maydew^b ; ^{edward_maydew@unc.edu} ; Liandong Zhang^c ; ^{liandong.zhang@cityu.edu.hk} ; Luo Zuo^d ; ^{luozuo@cornell.edu}

关键词：H25 ; H26 ; L14

刊名：Journal of Financial Economics

出版年：2017

4.Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics

作者：Patricia Yin Yin Lau^a ; ^{patricia.lau@monash.edu} ; Jane L.Y. Terpstra Tong^a ; ^{jane.tong@monash.edu} ; Bella Ya-Hui Lien^b ; ^{bmayhl@ccu.edu.tw} ; Yen-Chen Hsu^b ; ^{phhsu@gm.pu.edu.tw} ; Chooi Ling Chong^a ; ^{clcho13@student.monash.edu}

关键词：Ethical work climate ; Proactive customer service performance ; Organizational politics

刊名：Journal of Retailing and Consumer Services

出版年：2017

5.Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry: A multichannel perspective

作者：Elissar Toufaily^a ; ^{Elissar.toufaily@fsa.ulaval.ca} ; Frank Pons^b ; ^{Frank.pons@fsa.ulaval.ca}

关键词：Multichannel retailing ; Web 2.0 ; Internet-Brokerage industry ; E-relationship ; E-service quality ; Online customer loyalty ; Multi-group Analysis

刊名：Journal of Retailing and Consumer Services

出版年：2017

6.Consumers’ relationships with brands and brand communities - The multifaceted roles of identification and satisfaction

作者：Bastian Popp^a ; ^{b.popp@leedsbeckett.ac.uk} ; Herbert Woratschek^b ; ^{dlm@uni-bayreuth.de}

关键词：Consumer-brand identification ; Customer satisfaction ; Brand communities ; Customer loyalty ; Word-of-mouth communication

刊名：Journal of Retailing and Consumer Services

出版年：2017

7.Integrated QFD-MCDM framework for green supplier selection

作者：Morteza Yazdani^a ; ^{morteza_yazdani21@yahoo.com} ; Prasenjit Chatterjee^b ; Edmundas Kazimieras Zavadskas^c ; Sarfaraz Hashemkhani Zolfani^d

关键词：Green supplier selection ; Decision support system ; Complex proportional assessment ; Multi-objective optimization based on ratio analysis ; Quality function deployment ; Customer needs

刊名：Journal of Cleaner Production

出版年：2017

8.Status seeking and perceived similarity: A consideration of homophily in the social servicescape

作者：Lydia Hanks^a ; ^{lhanks@business.fsu.edu} ; Nathan Line^a ; ^{nline@business.fsu.edu} ; Wan Yang^b ; ^{wanyang@cpp.edu}

关键词：Social servicescape ; Need for status ; Self-image ; Self-brand congruence ; Restaurant behavior

刊名：International Journal of Hospitality Management

出版年：2017

9.Language divergence in service encounters: Revisiting its influence on word-of-mouth

作者：M.S. Balaji^a ; ¹ ; ^{sathyaprakashbalaji.makam@nottingham.edu.cn} ; Sanjit Kumar Roy^b ; ² ; ^{sanjit.roy@uwa.edu.au} ; Walfried M. Lassar^c ; ³ ; ^{LASSARW@fiu.edu}

关键词：Language divergence ; Communication ; Interaction quality ; Relationship quality ; Word-of-mouth ; Responsiveness

刊名：Journal of Business Research

出版年：2017

10.Time-dependent vehicle routing problem with path flexibility

作者：Yixiao Huang^a ; Lei Zhao ; ^a ; ^{lzhao@tsinghua.edu.cn} ; Tom Van Woensel^b ; Jean-Philippe Gross^a

关键词：Time-dependent vehicle routing problem ; Path flexibility ; Geographical graph ; Stochastic travel time ; City logistics

刊名：Transportation Research Part B: Methodological

出版年：2017

按检索点细分(1298)

题名(87)

关键词(67)

文摘(1175)

按出版年细分(1298)

2027年及以后(75)

2017年(13)

2016年(96)

2015年(24)

2014年(8)

2013年(78)

2012年(114)

2011年(87)

2010年(85)

2009年(75)

2008年(84)

2007年(58)

2006年(64)

2005年(53)

2004年(63)

2003年(45)

2002年(32)

2001年(45)

2000年(37)

2000年及以前(162)

地址：北京市海淀区学院路29号邮编：100083

电话：办公室：(+86 10)66554848；文献借阅、咨询服务、科技查新：66554700