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在“Elsevier电子期刊”中，命中：1,597条，耗时：0.0179949 秒

在所有数据库中总计命中：10,123条

1.Revisiting customers' perception of service quality in fast food restaurants

作者：Aidin Namin ^{anamin@uidaho.edu}

关键词：Fast food retailing ; Customer satisfaction ; Consumer service marketing ; Behavioral intentions ; Marketing strategy

刊名：Journal of Retailing and Consumer Services

出版年：2017

2.The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions

作者：Riadh Ladhari ; ^{riadh.ladhari@fsa.ulaval.ca} ; Nizar Souiden ^{nizar.Souiden@fsa.ulava.ca} ; Bé ; atrice Dufour ^{beatrice.dufour.1@ulaval.ca}

关键词：Emotions ; Utilitarian service settings ; Service environment ; Behavioral intentions

刊名：Journal of Retailing and Consumer Services

出版年：2017

3.Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

作者：Leila Agha Kasiri^a ; ^{leila.phd09@grad.putabs.edu.my} ; Kenny Teoh Guan Cheng^b ; ^{kent@upm.edu.my} ; Murali Sambasivan^c ; ^{sambasivan@hotmail.com} ; Samsinar Md. Sidin^d ; ^{sms@upm.edu.my}

关键词：Standardization ; Customization ; Service quality ; Customer satisfaction ; Customer loyalty ; Malaysia

刊名：Journal of Retailing and Consumer Services

出版年：2017

4.Speaking up against service unfairness: The role of negative meta-perceptions

作者：Ting Hin Ho^a ; ^{ivan.ho@monash.edu} ; Dewi Tojib^b ; ^{dewi.tojib@monash.edu} ; Saman Khajehzadeh^c ; ^{s.khajehzadeh@griffith.edu.au}

关键词：Service unfairness ; Rapport ; Meta-perceptions

刊名：Journal of Retailing and Consumer Services

出版年：2017

5.Determinants of repurchase intentions of real estate agent services: Direct and indirect effects of perceived ethicality

作者：Nhat Quang Le^a ; ^{nhat.le@nhh.no} ; Magne Supphellen^b ; ^{magne.supphellen@nhh.no}

关键词：Professional services ; Perceived ethicality ; Repurchase intentions ; Real estate agents

刊名：Journal of Retailing and Consumer Services

出版年：2017

6.Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics

作者：Patricia Yin Yin Lau^a ; ^{patricia.lau@monash.edu} ; Jane L.Y. Terpstra Tong^a ; ^{jane.tong@monash.edu} ; Bella Ya-Hui Lien^b ; ^{bmayhl@ccu.edu.tw} ; Yen-Chen Hsu^b ; ^{phhsu@gm.pu.edu.tw} ; Chooi Ling Chong^a ; ^{clcho13@student.monash.edu}

关键词：Ethical work climate ; Proactive customer service performance ; Organizational politics

刊名：Journal of Retailing and Consumer Services

出版年：2017

7.“Towards a co-creation framework in the retail banking services industry: Do demographics influence?”

作者：Jesú ; s Cambra-Fierro^a ; ¹ ; ² ; ^{jjcamfie@upo.es} ; Lourdes Pé ; rez^b ; ³ ; ^{l.perez@tbs-education.es} ; Emily Grott^a ; ⁴ ; ^{egrott@upo.es}

关键词：Co-creation ; Service-Dominant Logic (SDL) ; Customer satisfaction ; Loyalty ; WOM ; Gender ; Age

刊名：Journal of Retailing and Consumer Services

出版年：2017

8.Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services

作者：Vincent Cheow Sern Yeo ^{cheowsern@hotmail.com} ; See-Kwong Goh ^{SeeKwong.Goh@taylors.edu.my} ; Sajad Rezaei ; ^{mmg.sajad@gmail.com} ; ^{Sajad.Rezaei@taylors.edu.my}

关键词：Convenience motivation ; Post-usage usefulness ; Hedonic motivation ; Price saving orientation ; Time saving orientation ; Prior online purchase experience ; Behavioral intention towards online food delivery (OFD) services

刊名：Journal of Retailing and Consumer Services

出版年：2017

9.Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry: A multichannel perspective

作者：Elissar Toufaily^a ; ^{Elissar.toufaily@fsa.ulaval.ca} ; Frank Pons^b ; ^{Frank.pons@fsa.ulaval.ca}

关键词：Multichannel retailing ; Web 2.0 ; Internet-Brokerage industry ; E-relationship ; E-service quality ; Online customer loyalty ; Multi-group Analysis

刊名：Journal of Retailing and Consumer Services

出版年：2017

10.A light in the dark: The benefits of co-production in service failures

作者：Natá ; lia Araú ; jo Pacheco^a ; ^b ; ¹ ; ^{natalia.a.pacheco@gmail.com} ; Larissa Carine Braz Becker^a ; ^c ; ² ; ^{larissamarketing@hotmail.com} ; Viní ; cius Andrade Brei^a ; ^{brei@ufrgs.br}

关键词：Co-production ; Customer participation ; Self-serving bias ; Locus attribution ; Regret ; Disappointment

刊名：Journal of Retailing and Consumer Services

出版年：2017

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