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1. Unpredictability dictates quality of maternal and newborn care provision in rural Tanzania-A qualitative study of health workers’ perspectives

作者： Ulrika Baker ; Farida Hassan ; Claudia Hanson ; Fatuma Manzi…

关键词：Maternal and newborn health ; Health workers ; District health services ; Quality of care ; Sub Saharan Africa ; Grounded theory

刊名：BMC Pregnancy and Childbirth

出版年：2017

2. Perceptions and experiences of the mistreatment of women during childbirth in health facilities in Guinea: a qualitative study with women and service providers

作者： Mamadou Diouldé Balde ; Boubacar Alpha Diallo ; Abou Bangoura…

关键词：Mistreatment ; Quality of care ; Disrespect and abuse ; Guinea ; Maternal health ; Childbirth

刊名：Reproductive Health

出版年：2017

3. Gauging climate preparedness to inform adaptation needs: local level adaptation in drinking water quality in CA, USA

作者： Julia A. Ekstrom ; Louise Bedsworth ; Amanda Fencl

刊名：Climatic Change

出版年：2017

4. Mistreatment of women during childbirth in Abuja, Nigeria: a qualitative study on perceptions and experiences of women and healthcare providers

作者： Meghan A. Bohren ; Joshua P. Vogel ; Özge Tunçalp ; Bukola Fawole…

关键词：Maternal health ; Obstetric delivery ; Childbirth ; Mistreatment ; Disrespect ; Abuse ; Quality of care ; Qualitative research ; Nigeria

刊名：Reproductive Health

出版年：2017

5. Staff Turnover in Assertive Community Treatment (Act) Teams: The Role of Team Climate

作者： Xi Zhu ; Douglas R. Wholey ; Cindy Cain…

关键词：Assertive community treatment ; Staff turnover ; Team climate ; Job satisfaction ; Burnout

刊名：Administration and Policy in Mental Health and Mental Health Services Research

出版年：2017

6. Peer-Delivered Models for Caregivers of Children and Adults with Health Conditions: A Review

作者： Mary Acri ; Shirley Zhang ; Joshua G. Adler…

关键词：Peer support services ; Informal caregivers ; Peer models for health conditions

刊名：Journal of Child and Family Studies

出版年：2017

7. Do managers know what their customers think and why?

作者： G. Tomas M. Hult ; Forrest V. Morgeson III…

关键词：Organizational learning ; Customer satisfaction ; Customer orientation ; American Customer Satisfaction Index (ACSI)

刊名：Journal of the Academy of Marketing Science

出版年：2017

8. Are performance measurement systems useful? Perceptions from health care

作者： Chiara Demartini ; Sara Trucco

关键词：Performance measures ; Health care ; Perceived managerial discretion ; PLS ; SEM ; Process improvement

刊名：BMC Health Services Research

出版年：2017

9. Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses

作者： Bomi Song ; Changyong Lee ; Byungun Yoon ; Yongtae Park

关键词：Diagnosis of service quality ; Customer review ; Sentiment analysis ; Gap analysis ; Service quality index

刊名：Service Business

出版年：2016

10. Exploring relationships between hospital patient safety culture and Consumer Reports safety scores

作者： Scott Alan Smith ; Naomi Yount ; Joann Sorra

关键词：Safety culture ; Patient safety ; Hospital ; Survey ; Consumer reports ; CAHPS

刊名：BMC Health Services Research

出版年：2017

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