Determinants of perceived and actual knowledge of commission paid by contributors in the pension funds industry

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• 作者：Pablo Farí ; as ; ^{pfarias@fen.uchile.cl}
• 关键词：M31
• 刊名：BRQ Business Research Quarterly
• 出版年：2017
• 出版时间：January-March 2017
• 年：2017
• 卷：20
• 期：1
• 页码：18-27
• 全文大小：722 K
• 卷排序：20

文摘

This paper examines the determinants of perceived and actual knowledge of commission paid by contributors in the Chilean pension funds industry. Results show that price consciousness and brand credibility are positively associated with perceived and actual knowledge of commission paid by pension fund contributors. Results also show that financial literacy is only positively associated with actual knowledge of commission paid by contributors. Additionally, results show that price based advertising exposure is only positively associated with perceived knowledge of commission paid by contributors. This association is stronger for contributors with a high use of the price-quality cue. Based on the findings presented, implications for managers, regulators and researchers are drawn.