Mobile Application for Customers’ Reviews Opinion Mining

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• 作者：Jan Přichystal ^{jan.prichystal@mendelu.cz" class="auth_mail" title="E-mail the corresponding author}
• 关键词：Product evaluation ; customers&rsquo ; reviews ; opinion mining ; word cloud ; mobile device
• 刊名：Procedia - Social and Behavioral Sciences
• 出版年：2016
• 出版时间：31 May 2016
• 年：2016
• 卷：220
• 期：Complete
• 页码：373-381
• 全文大小：452 K

文摘

Nowadays people often form their opinion about various subjects according to the reviews they read on the Internet. Measuring the quality of products or services is a complicated task based on revealing customers’ satisfaction or sentiment. However, having the large amounts of data, it is hardly possible to process it manually and it also takes a long time to read all product reviews. This paper presents the analysis and design of the application for mobile devices that aims at automatic discovery of human feelings hidden in textual messages that customers produce.