Social network analysis: A tool for evaluating and predicting future knowledge flows from an insurance organization

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• 作者：Ramona &ndash ; Diana Leon^a ; ^{raleo@upvnet.upv.es}Author Vitae ; Raú ; l Rodrí ; guez-Rodrí ; guez^a ; ^{raurodro@cigip.upv.es}Author Vitae ; Pedro Gó ; mez-Gasquet^a ; ^{pgomez@cigip.upv.es}Author Vitae ; Josefa Mula^b ; ^{fmula@omp.upv.es}Author Vitae
• 关键词：Knowledge sharing ; Future knowledge flows ; Social network analysis ; Strategic planning and implementation ; Insurance sector
• 刊名：Technological Forecasting and Social Change
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：114
• 期：Complete
• 页码：103-118
• 全文大小：1788 K
• 卷排序：114

文摘

We reflect how knowledge flows in the internal social network of an insurance company. We identify who plays a crucial role in knowledge sharing and innovation diffusion. We identify the employees that may generate an internal knowledge loss. We predict the knowledge flows that may occur among the insurance company's employees.