The influence of restaurant co-workers’ perceived warmth and competence on employees’ turnover intentions: The mediating role of job attitudes

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• 作者：Diego Bufquin ; Ph.D^a ; ^{diego.bufquin@ucf.edu} (Assistant Professor) ; Robin DiPietro ; Ph.D^b ; ^{rdipietr@mailbox.sc.edu} (Professor) ; Marissa Orlowski ; Ph.D^a ; ^{marissa.orlowski@ucf.edu} (Assistant Professor) ; Charles Partlow ; Ph.D^b ; ^{partlow@hrsm.sc.edu} (Professor)
• 关键词：Casual dining restaurants ; Perceived warmth and competence ; Job satisfaction ; Organizational commitment ; Turnover intentions
• 刊名：International Journal of Hospitality Management
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：60
• 期：Complete
• 页码：13-22
• 全文大小：843 K
• 卷排序：60

文摘

The current study examines the influence of co-workers’ perceived warmth and competence on employees’ job satisfaction, organizational commitment, and turnover intentions in a casual dining restaurant setting. The warmth and competence dimensions represent two fundamental social dimensions that people often use to evaluate other individuals or groups. The current findings determined that co-workers’ perceived warmth and competence had significant effects on employees’ job satisfaction, which in turn improved their organizational commitment.Furthermore, job satisfaction and organizational commitment mediated the relationships between co-workers’ perceived warmth and competence and employees’ turnover intentions. Theoretical and managerial implications are discussed.