Mobile business application for service and maintenance processes: Using ex post evaluation by end-users as input for iterative design

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Mobile business application for service and maintenance processes: Using ex post evaluation by end-users as input for iterative design

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作者：Christine Legner^a ; ¹ ; ^{christine.legner@unil.ch" class="auth_mail" title="E-mail the corresponding author} ; Author Vitae ; Nils Urbach^b ; ^{nils.urbach@uni-bayreuth.de" class="auth_mail" title="E-mail the corresponding author} ; Author Vitae ; Christoph Nolte^c ; ² ; ^{christoph.nolte@dekra.com" class="auth_mail" title="E-mail the corresponding author} ; Author Vitae
关键词：Automotive industry ; Mobile business applications ; IS adoption ; IS success ; Mobile services ; Service and maintenance processes
刊名：Information & Management
出版年：2016
出版时间：September 2016
年：2016
卷：53
期：6
页码：817-831
全文大小：510 K

文摘

•: We recommend linking the building of mobile business apps to their evaluation in productive use.
•: We suggest a model for ex post evaluation of mobile business apps’ utility for end-users.
•: A performance-based analysis supports deriving priorities for future design iterations.
•: Mobile business apps’ design should focus on process quality while ensuring system quality.
•: The main contribution is an approach to use ex post evaluation as input for iterative design.

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