The Task Media Fit Model is used to examine companies’ the functional use of Twitter and elicited followers’ interactions.
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The main functions (tasks) of Twitter are information sharing and signaling problem solving.
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The followers' elicited responses do not vary with the Twitter function (task).
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Followers' Facebook interactions with the Twitter link are influenced by the function of the link and the type of link.
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A revised Task Media Fit Model is proposed specifically for Twitter and its embedded links.
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