Strategic decision-making criteria and process of top management on technology adoption in the travel agency industry

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• 作者：Vincent Ting Pong Cheng ; Peter Lok
• 关键词：Strategic decision ; making (SDM) ; Top management team (TMT) ; IT adoption ; Political behavior ; Organizational performance (OP)
• 刊名：Information Technology & Tourism
• 出版年：2015
• 出版时间：October 2015
• 年：2015
• 卷：15
• 期：3
• 页码：189-208
• 全文大小：483 KB
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• 作者单位：Vincent Ting Pong Cheng (1)
  Peter Lok (2)
  
  1. Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Taipa, Macau SAR, China
  2. University of Sydney Business School, ITLS, level 13, Rm 1336, St. James campus, 173-175 Phillip St., Sydney, NSW, 2000, Australia
  
• 刊物主题：Business Information Systems;
• 出版者：Springer Berlin Heidelberg
• ISSN：1943-4294

文摘

The ability to adopt new technology is vital to the performance and long-term growth of an organization. Contemporary technology adoption process models are primarily conceived from only the technology point of view and are seldom linked to an organization’s strategy and performance. Technology adoption that entails the commitment of substantial resources is typically viewed as a strategic decision by top management. This study surveys and interviews the top management teams (TMTs) of travel industry firms in non-IT roles. The findings indicate that TMTs regard the ability of technology to generate revenue and reduce costs as the main criteria for its adoption. These criteria, and the duration and political behavior of the decision process, were observed to affect organizational performance. This study also examines the major problems faced in technology adoption and ways to address them from the perspective of TMTs. Keywords Strategic decision-making (SDM) Top management team (TMT) IT adoption Political behavior Organizational performance (OP)