Research on information systems failures and successes: Status update and future directions

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• 作者：Yogesh K. Dwivedi (1)
  David Wastell (2)
  Sven Laumer (3)
  Helle Zinner Henriksen (4)
  Michael D. Myers (5)
  Deborah Bunker (6)
  Amany Elbanna (7)
  M. N. Ravishankar (8)
  Shirish C. Srivastava (9)
  
  1. School of Management ; Swansea University ; Room #32 ; Haldane Building ; Singleton Park ; SA2 8PP ; Swansea ; Wales ; UK
  2. Operations Management and Information Systems ; Nottingham University Business School ; Jubilee Campus ; Nottingham ; UK
  3. Department for Information Systems and Services ; Otto-Friedrich University of Bamberg ; Bamberg ; Germany
  4. Department of IT Management (ITM) ; Copenhagen Business School ; Copenhagen ; Denmark
  5. Department of Information Systems and Operations Management ; University of Auckland Business School ; Auckland ; New Zealand
  6. Discipline of Business Information Systems ; The University of Sydney Business School ; Sydney ; Australia
  7. School of Management ; Royal Holloway University of London ; Egham ; Surrey ; TW20 0EX ; UK
  8. School of Business and Economics ; Loughborough University ; Loughborough ; UK
  9. Department of Operations Management and Information Technology ; HEC ; Paris ; France
  
• 关键词：IS success ; IS failure ; IS implementation ; Work systems ; Technochange ; Change management
• 刊名：Information Systems Frontiers
• 出版年：2015
• 出版时间：February 2015
• 年：2015
• 卷：17
• 期：1
• 页码：143-157
• 全文大小：353 KB
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• 刊物类别：Business and Economics
• 刊物主题：Economics
  Business Information Systems
  Management of Computing and Information Systems
  Systems Theory and Control
  Operation Research and Decision Theory
  
• 出版者：Springer Netherlands
• ISSN：1572-9419

文摘

Information systems success and failure are among the most prominent streams in IS research. Explanations of why some IS fulfill their expectations, whereas others fail, are complex and multi-factorial. Despite the efforts to understand the underlying factors, the IS failure rate remains stubbornly high. A Panel session was held at the IFIP Working Group 8.6 conference in Bangalore in 2013 which forms the subject of this Special Issue. Its aim was to reflect on the need for new perspectives and research directions, to provide insights and further guidance for managers on factors enabling IS success and avoiding IS failure. Several key issues emerged, such as the need to study problems from multiple perspectives, to move beyond narrow considerations of the IT artifact, and to venture into underexplored organizational contexts, such as the public sector.