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Wiley电子期刊(19)	SpringerLink电子期刊(438)	Elsevier电子期刊(1446)
Springer电子图书(25)	ProQuest学位论文(494)

在“Elsevier电子期刊”中，命中：1,446条，耗时：0.0849283 秒

在所有数据库中总计命中：2,422条

1.The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance

作者：Gabriele Piccoli^aAuthor Vitae ; Tsz-Wai Lui^b ; ^{irislui@mail.mcu.edu.tw}Author Vitae ; Bettina Grü ; n^cAuthor Vitae

关键词：Service personalization ; IT-enabled customer service systems ; Affordance ; System design ; Share shift

刊名：Tourism Management

出版年：2017

2.The impact of four CSR dimensions on a gaming company’s image and customers’ revisit intentions

作者：Jungsun (Sunny) Kim^a ; ^{sunny.kim@unlv.edu} ; HakJun Song^b ; ^{bloodia@pcu.ac.kr} ; Choong-Ki Lee^c ; ^{cklee@khu.ac.kr} ; Jin Young Lee^d ; ^{jincasino@nate.com}

关键词：Corporate social responsibility ; Stakeholder theory ; Legitimacy theory ; Social performance model ; Corporate image ; Revisit intentions ; Casino

刊名：International Journal of Hospitality Management

出版年：2017

3.The Effect of Customer Relationship Management and its Significant Relationship by Customers‿Reactions in LG Company

作者：Asieh Ghazian^a ; ^{a.ghazian94@gmail.com" class="auth_mail" title="E-mail the corresponding author} ; Mirza Hasan Hossaini^b ; Hasan Farsijani^c

关键词：Customer relationship management ; customer response ; LG

刊名：Procedia Economics and Finance

出版年：2016

4.Status seeking and perceived similarity: A consideration of homophily in the social servicescape

作者：Lydia Hanks^a ; ^{lhanks@business.fsu.edu} ; Nathan Line^a ; ^{nline@business.fsu.edu} ; Wan Yang^b ; ^{wanyang@cpp.edu}

关键词：Social servicescape ; Need for status ; Self-image ; Self-brand congruence ; Restaurant behavior

刊名：International Journal of Hospitality Management

出版年：2017

5.Evaluating Human Factors in Customer Relationship Management Case Study: Private Banks of Shiraz City

作者：Mehdi Bagheri Ghalenooie ; ^{mbagheri.pgu@gmail.com" class="auth_mail" title="E-mail the corresponding author} ; Hosein Khorrami Sarvestani

关键词：customer relationship management ; human resource ; customer's satisfaction

刊名：Procedia Economics and Finance

出版年：2016

6.Corporate Responsibility under the ECSI model: An application in the hotel sector

作者：Marí ; a-Á ; ngeles Revilla-Camacho^a ; ^{arevilla@us.es} ; Francisco-José ; Cossí ; o-Silva^a ; Beatriz Palacios-Florencio^b

关键词：M140 ; M310

刊名：European Research on Management and Business Economics

出版年：2017

7.Creation of consumer loyalty and trust in the retailer through store brands: The moderating effect of choice of store brand name

作者：Natalia Rubio ^{natalia.rubio@uam.es} ; Nieves Villaseñ ; or ; ^{nieves.villasenor@uam.es} ; Marí ; a Jesú ; s Yagü ; e ^{maria.yague@uam.es}

关键词：Store brand name ; Loyalty to the store brand ; Loyalty to the retailer ; Trust in the retailer ; Moderating effect

刊名：Journal of Retailing and Consumer Services

出版年：2017

8.Early mover advantage in e-commerce platforms with low entry barriers: The role of customer relationship management capabilities

作者：Shan Wang^a ; ^{shanwang@ruc.edu.cn" class="auth_mail" title="E-mail the corresponding author}Author Vitae ; Hasan Cavusoglu^b ; ^{Cavusoglu@sauder.ubc.ca" class="auth_mail" title="E-mail the corresponding author}Author Vitae ; Ziliang Deng^a ; ^{ziliang.deng@ruc.edu.cn" class="auth_mail" title="E-mail the corresponding author}Author Vitae

关键词：E-tailer ; E-commerce platform ; Early mover advantage ; Customer relationship management (CRM) capability ; Market performance

刊名：Information & Management

出版年：2016

9.Improvement A Quality Oriented Model for Customer Relationship Management: A Case Study for Shipment Industry in Turkey

作者：Ayşenur Erdil ; ^{erdil.aysenur@gmail.com.tr" class="auth_mail" title="E-mail the corresponding author} ; Ayşe Ö ; ztü ; rk

关键词：Customer Relationship Management ; Quality ; Shipment ; A Case Study.

刊名：Procedia - Social and Behavioral Sciences

出版年：2016

10.Evolutionary computing applied to customer relationship management: A survey

作者：Gutha Jaya Krishna^a ; ^b ; ^{krishna.gutha@gmail.com" class="auth_mail" title="E-mail the corresponding author} ; Vadlamani Ravi^a ; ^{padmarav@gmail.com" class="auth_mail" title="E-mail the corresponding author}

关键词：Customer relationship management ; Data mining ; Evolutionary computing ; Optimization

刊名：Engineering Applications of Artificial Intelligence

出版年：2016

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