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Wiley电子期刊(29)	SpringerLink电子期刊(1256)	NATURE电子期刊(4)	ACS电子期刊(10)
Springer电子图书(25)	ProQuest学位论文(643)	Elsevier电子期刊(2499)

在“Elsevier电子期刊”中，命中：2,499条，耗时：0.0969789 秒

在所有数据库中总计命中：4,466条

1.Cocreative customer practices: Effects of health care customer value cocreation practices on well-being

作者：Janet R. McColl-Kennedy ; PhD^a ; ^{j.mccoll-kennedy@business.uq.edu.au" class="auth_mail" title="E-mail the corresponding author} ; Suellen J. Hogan ; PhD^a ; ^{s.hogan@business.uq.edu.au" class="auth_mail" title="E-mail the corresponding author} ; Lars Witell ; PhD^b ; ^c ; ^{lars.witell@liu.se" class="auth_mail" title="E-mail the corresponding author} ; Hannah Snyder ; PhD^a ; ^{h.snyder@business.uq.edu.au" class="auth_mail" title="E-mail the corresponding author}

关键词：Service marketing ; Health ; Well-being ; Customer practices ; Value cocreation practices

刊名：Journal of Business Research

出版年：2017

2.Critical processes of knowledge management: An approach toward the creation of customer value

作者：Ignacio Cepeda-Carrion^a ; Silvia Martelo-Landroguez^a ; ¹ ; ^{smartelo@us.es} ; Antonio L. Leal-Rodrí ; guez^b ; Antonio Leal-Millá ; n^a

关键词：M10 ; M15 ; M19 ; M29

刊名：European Research on Management and Business Economics

出版年：2017

3.Experiential value: Multi-item scale development and validation

作者：Geetika Varshneya ; ^{fpm01.005@iimrohtak.ac.in}Author Vitae ; Gopal Das ^{gopal.das@iimrohtak.ac.in}Author Vitae

关键词：Experiential value ; Scale development ; Retail customer experience ; Fashion retail

刊名：Journal of Retailing and Consumer Services

出版年：2017

4.Revisiting customers' perception of service quality in fast food restaurants

作者：Aidin Namin ^{anamin@uidaho.edu}

关键词：Fast food retailing ; Customer satisfaction ; Consumer service marketing ; Behavioral intentions ; Marketing strategy

刊名：Journal of Retailing and Consumer Services

出版年：2017

5.Driving shareholder value with customer asset management: Moving beyond customer lifetime value

作者：Suvi Nenonen^a ; ^b ; ^{s.nenonen@auckland.ac.nz" class="auth_mail" title="E-mail the corresponding author} ; Kaj Storbacka^b ; ¹ ; ^{k.storbacka@auckland.ac.nz" class="auth_mail" title="E-mail the corresponding author}

关键词：Customer asset management ; Customer lifetime value ; Customer equity ; Shareholder value ; Customer portfolio

刊名：Industrial Marketing Management

出版年：2016

6.Utilizing customer satisfaction in ranking prediction for personalized cloud service selection

作者：Shuai Ding^a ; ^bAuthor Vitae ; Zeyuan Wang^a ; ^bAuthor Vitae ; Desheng Wu^c ; ^e ; ^{dwu@ucas.ac.cn}Author Vitae ; David L. Olson^dAuthor Vitae

关键词：Cloud service ; QoS ranking ; Collaborative filtering ; Similarity computation ; Customer satisfaction

刊名：Decision Support Systems

出版年：2017

7.Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance

作者：Vincent Wing Sun Tung^a ; ^{vincent.tung@polyu.edu.hk}Author Vitae ; Po-Ju Chen^b ; ^{po-ju.chen@ucf.edu}Author Vitae ; Markus Schuckert^a ; ^{schuckert@polyu.edu.hk}Author Vitae

关键词：Customer citizenship behaviour ; Service reassurance ; Reciprocity ; Social exchange theory ; Hotel ; Scenario-based experiment

刊名：Tourism Management

出版年：2017

8.The impact of customer returns in a supply chain with a common retailer

作者：Hui Yang^a ; ^{yanghui@njust.edu.cn" class="auth_mail" title="E-mail the corresponding author} ; Jing Chen^b ; ^{jchen@dal.ca" class="auth_mail" title="E-mail the corresponding author} ; ^{jc200808@gmail.com" class="auth_mail" title="E-mail the corresponding author} ; Xu Chen^c ; ^{xchenxchen@263.net" class="auth_mail" title="E-mail the corresponding author} ; Bintong Chen^d ; ^{bchen@udel.edu" class="auth_mail" title="E-mail the corresponding author}

关键词：Customer returns policy ; Game theory ; Pricing ; Money-back guarantee ; Supply chain management

刊名：European Journal of Operational Research

出版年：2017

9.Customer value anticipation, product innovativeness, and customer lifetime value: The moderating role of advertising strategy

作者：Hao Zhang^a ; ^{hzhang@mail.neu.edu.cn" class="auth_mail" title="E-mail the corresponding author} ; Xiaoning Liang^b ; Shiquan Wang^c

关键词：Customer value anticipation ; Product innovativeness ; Customer lifetime value ; Customer equity ; Advertising appeals

刊名：Journal of Business Research

出版年：2016

10.“Towards a co-creation framework in the retail banking services industry: Do demographics influence?”

作者：Jesú ; s Cambra-Fierro^a ; ¹ ; ² ; ^{jjcamfie@upo.es} ; Lourdes Pé ; rez^b ; ³ ; ^{l.perez@tbs-education.es} ; Emily Grott^a ; ⁴ ; ^{egrott@upo.es}

关键词：Co-creation ; Service-Dominant Logic (SDL) ; Customer satisfaction ; Loyalty ; WOM ; Gender ; Age

刊名：Journal of Retailing and Consumer Services

出版年：2017

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