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Elsevier电子期刊(4252)
在“
Elsevier电子期刊
”中,
命中:
4,252
条,耗时:0.0309843 秒
在所有数据库中总计命中:
7,482
条
1.
Integration of standardization and customization: Impact on
service
quality, customer
satisfaction
, and loyalty
作者:
Leila Agha Kasiri
a
;
leila.phd09@grad.putabs.edu.my
;
Kenny Teoh Guan Cheng
b
;
kent@upm.edu.my
;
Murali Sambasivan
c
;
sambasivan@hotmail.com
;
Samsinar Md. Sidin
d
;
sms@upm.edu.my
关键词:
Standardization
;
Customization
;
Service
quality
;
Customer
satisfaction
;
Customer loyalty
;
Malaysia
刊名:Journal of Retailing and Consumer
Service
s
出版年:2017
2.
The role of emotions in utilitarian
service
settings: The effects of emotional
satisfaction
on product perception and behavioral intentions
作者:
Riadh Ladhari
;
riadh.ladhari@fsa.ulaval.ca
;
Nizar Souiden
nizar.Souiden@fsa.ulava.ca
;
Bé
;
atrice Dufour
beatrice.dufour.1@ulaval.ca
关键词:
Emotions
;
Utilitarian
service
settings
;
Service
environment
;
Behavioral intentions
刊名:Journal of Retailing and Consumer
Service
s
出版年:2017
3.
Utilizing customer
satisfaction
in ranking prediction for personalized cloud
service
selection
作者:
Shuai Ding
a
;
b
Author Vitae
;
Zeyuan Wang
a
;
b
Author Vitae
;
Desheng Wu
c
;
e
;
dwu@ucas.ac.cn
Author Vitae
;
David L. Olson
d
Author Vitae
关键词:
Cloud
service
;
QoS ranking
;
Collaborative filtering
;
Similarity computation
;
Customer
satisfaction
刊名:Decision Support Systems
出版年:2017
4.
Service
quality,
satisfaction
, stickiness, and usage intentions: An exploratory evaluation in the context of WeChat
service
s
作者:
Che-Hui Lien
a
;
elien@tru.ca
;
Yang Cao
b
;
caoyang@sit.edu.cn
;
Xing Zhou
c
;
xzhou@xmu.edu.cn
关键词:
Satisfaction
;
Service
quality
;
Stickiness
;
Usage intention
刊名:Computers in Human Behavior
出版年:2017
5.
Revisiting customers' perception of
service
quality in fast food restaurants
作者:
Aidin Namin
anamin@uidaho.edu
关键词:
Fast food retailing
;
Customer
satisfaction
;
Consumer
service
marketing
;
Behavioral intentions
;
Marketing strategy
刊名:Journal of Retailing and Consumer
Service
s
出版年:2017
6.
“Towards a co-creation framework in the retail banking
service
s industry: Do demographics influence?”
作者:
Jesú
;
s Cambra-Fierro
a
;
1
;
2
;
jjcamfie@upo.es
;
Lourdes Pé
;
rez
b
;
3
;
l.perez@tbs-education.es
;
Emily Grott
a
;
4
;
egrott@upo.es
关键词:
Co-creation
;
Service
-Dominant Logic (SDL)
;
Customer
satisfaction
;
Loyalty
;
WOM
;
Gender
;
Age
刊名:Journal of Retailing and Consumer
Service
s
出版年:2017
7.
¿Y Usted? Social influence effects on consumers'
service
language preferences
作者:
Monique L. Bell
a
;
mbell@csufresno.edu
Author Vitae
;
Marina Puzakova
b
;
map314@lehigh.edu
Author Vitae
关键词:
Service
language
;
Social influence
;
Service
satisfaction
;
Cultural symbolism
;
Consumption focus
刊名:Journal of Business Research
出版年:2017
8.
Asymmetric effects of customer emotions on
satisfaction
and loyalty in a utilitarian
service
context
作者:
Aude Rychalski
a
;
auderychalski@hotmail.com
;
Sarah Hudson
b
;
sarah.hudson@esc-rennes.com
关键词:
Delight theory
;
Prospect theory
;
Call-center
;
Emotions
;
Loyalty
;
Satisfaction
刊名:Journal of Business Research
出版年:2017
9.
Travel
satisfaction
with public transport: Determinants, user classes, regional disparities and their evolution
作者:
Roberto F. Abenoza
a
;
rfa@kth.se
;
Oded Cats
a
;
b
;
o.cats@tudelft.nl
;
Yusak O. Susilo
a
;
yusak.susilo@abe.kth.se
关键词:
Customer
satisfaction
;
Service
quality
;
Public transport
;
Market segmentation
;
User profiles
;
Geographical variations
刊名:Transportation Research Part A: Policy and Practice
出版年:2017
10.
Influence of mechanism of patient-accessible hospital information system implementation on doctor-patient relationships: A
service
fairness perspective
作者:
Changyong Liang
a
;
cyliang@hfut.edu.cn
Author Vitae
;
Dongxiao Gu
a
;
dongxiaogu@yeah.net
Author Vitae
;
Fangjin Tao
a
;
1014801501@qq.com
Author Vitae
;
Hemant K. Jain
b
;
jain@uwm.edu
Author Vitae
;
Yu Zhao
c
;
yu.zhao@lamar.edu
Author Vitae
;
Bin Ding
d
;
Bin.Ding@unil.ch
Author Vitae
关键词:
Doctor&ndash
;
patient Relationships
;
Patient
satisfaction
;
Service
fairness
;
Hospital information system
刊名:Information & Management
出版年:2017
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