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内部出版物
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Elsevier电子期刊(130)
在“
Elsevier电子期刊
”中,
命中:
130
条,耗时:0.1249382 秒
在所有数据库中总计命中:
245
条
1.
Process Identification for Customer
Service
in the field of the
After
Sales
Service as a Basis for “Lean After Sales Service”
作者:
Uwe Dombrowski
;
Constantin Malorny
;
c.malorny@tu-braunschweig.de" class="auth_mail" title="E-mail the corresponding author
关键词:
After
Sales
Service
;
Customer
Service
;
Process Identification
;
Lean Production
刊名:Procedia CIRP
出版年:2016
2.
Modelling and Investigating the relationship of
after
sales
service
quality with customer satisfaction, retention and loyalty - A case study of home appliances business
作者:
S. Murali
a
;
muralevels@gmail.com" class="auth_mail" title="E-mail the corresponding author
Author Vitae
;
S. Pugazhendhi
b
;
pugazhs12@gmail.com" class="auth_mail" title="E-mail the corresponding author
Author Vitae
;
C. Muralidharan
b
;
muralre@yahoo.co.in" class="auth_mail" title="E-mail the corresponding author
Author Vitae
关键词:
After
sales
service
;
Customer satisfaction
;
Customer retention
;
Customer loyalty
;
Service
winner
;
Service
qualifier
刊名:Journal of Retailing and Consumer
Service
s
出版年:2016
3.
Impact of Quality Management Systems and
After
-
sales
Key Performance Indicators on Automotive Industry: A Literature Review
作者:
Omar Sabbagha
a
;
omarsabbagh.omar@gmail.com" class="auth_mail" title="E-mail the corresponding author
;
omar_sabbagh@siswa.ukm.edu.my" class="auth_mail" title="E-mail the corresponding author
;
Mohd Nizam Ab Rahman
b
;
Wan Rosmanira Ismail
b
;
Wan Mohd Hirwani Wan Hussain
c
关键词:
automotive
;
quality management
;
after
-
sales
service
;
customer satisfaction
刊名:Procedia - Social and Behavioral Sciences
出版年:2016
4.
After
-
sales
maintenance
service
strategies optimization. An offshore wind farm case study
作者:
Irene Sagarna
*
;
isagarna@kerlan.es
;
Jone Uribetxebarria
*
;
juribetxebarria@ikerlan.es
;
Eduardo Castellano
*
;
ecastellano@ikerlan.es
;
Asier Erguido
*
;
**
;
aerguido@ikerlan.es
关键词:
After
-sale
service
s
;
Asset management
;
Offshore wind farms
;
Agent-based simulation
刊名:IFAC-PapersOnLine
出版年:2016
5.
Reliable flow in forward and
after
-
sales
supply chains considering propagated uncertainty
作者:
Shabnam Rezapour
a
;
shabnam.rezapour@ou.edu" class="auth_mail" title="E-mail the corresponding author
;
Janet K. Allen
b
;
janet.allen@ou.edu" class="auth_mail" title="E-mail the corresponding author
;
Farrokh Mistree
c
;
farrokh.mistree@ou.edu" class="auth_mail" title="E-mail the corresponding author
关键词:
After
-
sales
service
s
;
Failure-free warranty
;
Reliability
;
Uncertainty propagation
;
Flow planning in supply chains
刊名:Transportation Research Part E: Logistics and Transportation Review
出版年:2016
6.
Reliable product-
service
supply chains for repairable products
作者:
Shabnam Rezapour
a
;
shabnam.rezpour@ou.edu" class="auth_mail" title="E-mail the corresponding author
;
Janet K. Allen
b
;
janet.allen@ou.edu" class="auth_mail" title="E-mail the corresponding author
;
Farrokh Mistree
c
;
farrokh.mistree@ou.edu" class="auth_mail" title="E-mail the corresponding author
关键词:
Supply chain planning
;
After
-
sales
service
s
;
Uncertainty management
;
Repair process
;
Durable products
;
Failure free warranty
刊名:Transportation Research Part E: Logistics and Transportation Review
出版年:2016
7.
Segmenting multichannel consumers across search, purchase and
after
-
sales
作者:
Sean Sands
a
;
sean.sands@monash.edu" class="auth_mail" title="E-mail the corresponding author
;
Carla Ferraro
a
;
Colin Campbell
b
;
colincam@kent.edu" class="auth_mail" title="E-mail the corresponding author
;
Jason Pallant
a
关键词:
Retailing
;
Multichannel
;
Channel management
刊名:Journal of Retailing and Consumer
Service
s
出版年:2016
8.
FIT: A TRIZ Based Failure Identification Tool for Product-
Service
Systems
作者:
Davide Russo
a
;
Valentino Birolini
b
;
Rossano Ceresoli
b
;
davide.russo@unibg.it" class="auth_mail" title="E-mail the corresponding author
关键词:
Service
;
Maintenance
;
TRIZ
;
Functional analysis
;
AFD
刊名:Procedia CIRP
出版年:2016
9.
Redesign of
service
modes for remanufactured products and its financial benefits
作者:
Qinghua Zhu
a
;
1
;
qhzhu@sjtu.edu.cn" class="auth_mail" title="E-mail the corresponding author
;
Helong Li
b
;
2
;
l956538639@126.com" class="auth_mail" title="E-mail the corresponding author
;
Senlin Zhao
b
;
2
;
zhaosenlin@163.com" class="auth_mail" title="E-mail the corresponding author
;
Venus Lun
c
;
3
;
venus.lun@polyu.edu.hk" class="auth_mail" title="E-mail the corresponding author
关键词:
Service
mode
;
Redesign
;
Remanufactured product
;
Enhanced benefit
刊名:International Journal of Production Economics
出版年:2016
10.
Exploring the Dimensions of Contract Manufacturing
Service
Quality for the F&B Industry
作者:
Zulkefli Abdul Rahim
;
zulkefliabdulrahim@yahoo.com.my" class="auth_mail" title="E-mail the corresponding author
;
Boo Ho Voon
;
Rasidah Mahdi
关键词:
contract manufacturer (CM)
;
contract manufacturing
service
s (CMSs)
;
contract manufacturing
service
quality (CMSQ)
;
original equipment manufacturing (OEM)
;
contract manufacturer customers (CMCs)
刊名:Procedia - Social and Behavioral Sciences
出版年:2016
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