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在“
Elsevier电子期刊
”中,
命中:
16,451
条,耗时:小于0.01 秒
在所有数据库中总计命中:
100,112
条
1.
The effect of
customer
-initiated justice on
customer
-oriented behaviors
作者:
Jin Ho Jung
a
;
j-jung@onu.edu
;
Tom J. Brown
b
;
tom.brown@okstate.edu
;
Alex R. Zablah
c
;
azablah@utk.edu
关键词:
Interpersonal justice
;
Informational justice
;
Employee-
customer
fit
;
Self-efficacy
;
Customer
-oriented behaviors
刊名:Journal of Business Research
出版年:2017
2.
Customer
-
customer
interactions (CCIs) at conferences: An identity approach
作者:
Wei Wei
a
;
Wei.Wei@ucf.edu
Author Vitae
;
Ying (Tracy) Lu
b
;
tracy.lu@uky.edu
Author Vitae
;
Li Miao
c
;
lm@okstate.edu
Author Vitae
;
Liping A. Cai
d
;
liping@purdue.edu
Author Vitae
;
Chen-ya Wang
e
;
cywang2@mx.nthu.edu.tw
Author Vitae
关键词:
Customer
-
customer
interactions (CCIs)
;
Experiences
;
Identity
;
Psychological
;
Emotional
;
Social
;
Conferences
刊名:Tourism Management
出版年:2017
3.
How to create a realistic
customer
journey map
作者:
Mark S. Rosenbaum
a
;
mrosenbaum@niu.edu
;
Mauricio Losada Otalora
b
;
mauricio.losada@uexternado.edu.co
;
Germá
;
n Contreras Ramí
;
rez
b
;
german.contreras@uexternado.edu.co
关键词:
Mall management
;
Customer
journey mapping
;
Customer
decision journey
;
Empathy map
;
Customer
touchpoints
;
Strategic innovation
刊名:Business Horizons
出版年:2017
4.
Customer
engagement with tourism social media brands
作者:
Paul Harrigan
a
;
paul.harrigan@uwa.edu.au
Author Vitae
;
Uwana Evers
a
;
uwana.evers@uwa.edu.au
Author Vitae
;
Morgan Miles
b
;
morgan.miles@canterbury.ac.nz
Author Vitae
;
Timothy Daly
c
;
tim.daly@uaeu.ac.ae
Author Vitae
关键词:
Customer
engagement
;
Social media
;
Tourism
;
Brand loyalty
;
Customer
engagement scale
刊名:Tourism Management
出版年:2017
5.
Integration of standardization and customization: Impact on service quality,
customer
satisfaction, and loyalty
作者:
Leila Agha Kasiri
a
;
leila.phd09@grad.putabs.edu.my
;
Kenny Teoh Guan Cheng
b
;
kent@upm.edu.my
;
Murali Sambasivan
c
;
sambasivan@hotmail.com
;
Samsinar Md. Sidin
d
;
sms@upm.edu.my
关键词:
Standardization
;
Customization
;
Service quality
;
Customer
satisfaction
;
Customer
loyalty
;
Malaysia
刊名:Journal of Retailing and Consumer Services
出版年:2017
6.
Cocreative
customer
practices: Effects of health care
customer
value cocreation practices on well-being
作者:
Janet R. McColl-Kennedy
;
PhD
a
;
j.mccoll-kennedy@business.uq.edu.au" class="auth_mail" title="E-mail the corresponding author
;
Suellen J. Hogan
;
PhD
a
;
s.hogan@business.uq.edu.au" class="auth_mail" title="E-mail the corresponding author
;
Lars Witell
;
PhD
b
;
c
;
lars.witell@liu.se" class="auth_mail" title="E-mail the corresponding author
;
Hannah Snyder
;
PhD
a
;
h.snyder@business.uq.edu.au" class="auth_mail" title="E-mail the corresponding author
关键词:
Service marketing
;
Health
;
Well-being
;
Customer
practices
;
Value cocreation practices
刊名:Journal of Business Research
出版年:2017
7.
Customer
concentration and loan contract terms
作者:
Murillo Campello
a
;
campello@cornell.edu
;
Janet Gao
b
;
janetgao@indiana.edu
关键词:
Customer
concentration
;
Bank loans
;
Contract terms
;
Financial distress
;
Instrumental variables
刊名:Journal of Financial Economics
出版年:2017
8.
Revisiting
customer
s' perception of service quality in fast food restaurants
作者:
Aidin Namin
anamin@uidaho.edu
关键词:
Fast food retailing
;
Customer
satisfaction
;
Consumer service marketing
;
Behavioral intentions
;
Marketing strategy
刊名:Journal of Retailing and Consumer Services
出版年:2017
9.
Pharmacy
customer
s’ experiences with the national online service for viewing electronic prescriptions in Finland
作者:
Elina Lä
;
msä
;
a
;
elina.lamsa@uef.fi
;
Johanna Timonen
a
;
johanna.timonen@uef.fi
;
Pekka Mä
;
ntyselkä
;
b
;
c
;
pekka.mantyselka@uef.fi
;
Riitta Ahonen
a
;
riitta.ahonen@uef.fi
关键词:
Patient access to records
;
Electronic prescription
;
Pharmacy
customer
;
Survey
刊名:International Journal of Medical Informatics
出版年:2017
10.
Product, process and
customer
preference alignment in prefabricated house building
作者:
Manuel Schoenwitz
;
Andrew Potter
;
Jonathan Gosling
;
Mohamed Naim
;
NaimMM@cf.ac.uk
关键词:
House building
;
Participatory research
;
Customer
survey
;
Product architectures
;
Decoupling points
刊名:International Journal of Production Economics
出版年:2017
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